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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 30154 Views
  • 13 replies
  • 35 likes
  • 30154 Views
  • 13 replies
  • 35 likes

Superuser Contribution Can't rearrange songs in playlist on Spotify Plus

PlanPlusCountryU.S.A Device(iPhone XR)Operating System(iOS 14.7.1) My Question or IssueI recently switched to Spotify Plus from free. As of right now I'm unable to rearrange the songs I've put into a playlist, I have to go to my desktop in order to d...

  • Newbie
  • Plan Plus Country U.S.A   Device (iPhone XR) Operating System (iOS 14.7.1)   My Question or Issue I recently switched to Spotify Plus from free. As of right now I'm unable to rea...
  • MafeG
  • Spotify Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution iOS Playback stops after 10 seconds

PlanPremium FamilyCountryUSADeviceiPhone 12 ProOperating SystemiOS 14.7.1 My Question or IssueSpotify Stations 2.0.38I don't listen to Spotify much on my drive, just Stations, but I've never experienced this issue in Spotify, only Stations. I don't r...

  • Casual Listener
  • Plan Premium Family Country USA Device iPhone 12 Pro Operating System iOS 14.7.1   My Question or Issue Spotify Stations 2.0.38 I don't listen to Spotify much on my drive, just Statio...
  • MafeG
  • Spotify Legend
  • 695 Views
  • 3 replies
  • 1 likes
  • 695 Views
  • 3 replies
  • 1 likes

Superuser Contribution After Update Download to Apple Watch NO LONGER AVAILABLE?

PlanPremiumCountryTaiwanDeviceiPhone/AW 6 My Question or IssueSpotify automatically updated on my iPhone. Suddenly, the "Download to Apple Watch" menu item is GONE. What's going on?

  • Casual Listener
  • Plan Premium Country Taiwan Device iPhone/AW 6   My Question or Issue Spotify automatically updated on my iPhone. Suddenly, the "Download to Apple Watch" menu item is GONE. What's going ...
  • MafeG
  • Spotify Legend
  • 459 Views
  • 1 replies
  • 0 likes
  • 459 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS] Downloaded songs will not play offline despite Premium membership

Hi,For the last few months I have noticed that my songs downloaded on my phone will not play when Spotify is offline. Sometimes the downloaded songs will not even play when Spotify is online, but songs I haven't downloaded do. I have an iPhone 7 that...

  • Newbie
  • Hi, For the last few months I have noticed that my songs downloaded on my phone will not play when Spotify is offline. Sometimes the downloaded songs will not even play when Spotify is online, but s...
  • MafeG
  • Spotify Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • iOS
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify App Repeatedly Crashing while Listening

PlanPremiumCountryUnited States of AmericaDeviceiPhone Xr and iPad Pro (3rd Generation)Operating System iOS 14 My Question or IssueThe Spotify app repeatedly crashes while listening to music. The only solution I have found so far for this issue is to...

  • Casual Listener
  • Plan Premium Country United States of America Device iPhone Xr and iPad Pro (3rd Generation) Operating System  iOS 14   My Question or Issue The Spotify app repeatedly crashes whi...
  • Alex
  • Spotify Legend
  • 710 Views
  • 3 replies
  • 1 likes
  • 710 Views
  • 3 replies
  • 1 likes

Superuser Contribution Podcasts downloading super slowly

PremiumUS iPhone 7iOS 13.5.1 Whenever I try to download podcasts, they download extremely slowly for no reason at all. I have tried restarting phone e, reinstalling Spotify, going into airplane mode and back out, but it still takes like an hour to do...

  • Casual Listener
  • Premium US   iPhone 7 iOS 13.5.1   Whenever I try to download podcasts, they download extremely slowly for no reason at all. I have tried restarting phone e, reinstalling Spotify, goi...
  • Alex
  • Spotify Legend
  • 7268 Views
  • 5 replies
  • 0 likes
  • 7268 Views
  • 5 replies
  • 0 likes

Superuser Contribution Stuck in "Open in Spotify" loop

Plan: Premium FamilyCountry: USA Device: iPhone 11 MaxOperating System: 14.4 I cannot open the Spotify app. I swiped up on someone's instagram story to see their playlist. It opened a safari window with a pop up that says "Open in Spotify." When I cl...

  • Visitor
  • Plan: Premium Family Country: USA   Device: iPhone 11 Max Operating System: 14.4   I cannot open the Spotify app. I swiped up on someone's instagram story to see their playlist. It op...
  • MafeG
  • Spotify Legend
  • 1252 Views
  • 4 replies
  • 0 likes
  • iOS
    iphone
  • 1252 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Show adult inappropriate information on panel

show inappropriate information on Panel, not suitable for young people. Please well management and control contents.None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumTaiwa...

  • Regular
  • show inappropriate information on Panel, not suitable for young people. Please well management and control contents. None of the below information is required. However, the more you provide t...
  • Alex
  • Spotify Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Manage folders

Hi folks, still waiting for the possibility to organise folders on iOS. Move them, change them, sort them... anything. It’s almost 2020 by now and I still need an old school desktop computer to do so. Are you serious? That’s kind of embarrassing imho...

  • Casual Listener
  • Hi folks, still waiting for the possibility to organise folders on iOS. Move them, change them, sort them... anything.  It’s almost 2020 by now and I still need an old school desktop computer t...
  • trax1
  • Casual Listener
  • 1354 Views
  • 4 replies
  • 6 likes
  • 1354 Views
  • 4 replies
  • 6 likes

Superuser Contribution Desktop wont show up in iOS local files sync

PlanPremiumCountryUSADeviceiPhone X, HP SpectreOperating SystemWin 10, iOS 14.7.1 My Question or IssueWhen enabling local files on iOS, laptop does not show up for sync. Devices are connected to the same network.

  • Newbie
  • Plan Premium Country USA Device iPhone X, HP Spectre Operating System Win 10, iOS 14.7.1   My Question or Issue When enabling local files on iOS, laptop does not show up for sync. Devi...
  • CarlosE
  • Moderator
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Progress bar not moving

PlanPremiumCountryCanadaDeviceiPhone 8Operating SystemiOS 12 My Question or IssueWhen playing music in spotify, the progress bar doesn't move when playing music unless you pause and unpause the music. Even so, it works half the time. The same thing c...

  • Casual Listener
  •   Plan Premium Country Canada Device iPhone 8 Operating System iOS 12   My Question or Issue When playing music in spotify, the progress bar doesn't move when playing music unles...
  • MafeG
  • Spotify Legend
  • 10414 Views
  • 4 replies
  • 3 likes
  • iOS 12
    playback
  • 10414 Views
  • 4 replies
  • 3 likes

Superuser Contribution Will I get logged out everywhere if I change my password on my account?

Hi, I want to change my password on my account but im worried it will log me out on my devices, I especially dont want to lose all my local files that i have synced on my iPhone. Thanks

  • Casual Listener
  • Hi, I want to change my password on my account but im worried it will log me out on my devices, I especially dont want to lose all my local files that i have synced on my iPhone. Thanks   &nbs...
  • MafeG
  • Spotify Legend
  • 11907 Views
  • 5 replies
  • 2 likes
  • 11907 Views
  • 5 replies
  • 2 likes

Superuser Contribution How do I view podcasts I've downloaded for a specific podcast series?

I would like to load a list of podcasts I've downloaded for a specific podcast series for two reasons: - I want them all ready to play in succession- It's useful to unable me to quickly delete them later on instead of trawling through them, deleting ...

  • Casual Listener
  • I would like to load a list of podcasts I've downloaded for a specific podcast series for two reasons:   - I want them all ready to play in succession - It's useful to unable me to quickly de...
  • Alex
  • Spotify Legend
  • 432 Views
  • 3 replies
  • 0 likes
  • 432 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Bug: Three dots menu is hidden by Play button on iPhone SE (2016)

PlanPremiumCountryUkraineDeviceiPhone SE (2016)Operating SystemiOS 14.7App Version8.6.46.1081 Can't access three dots menu on playlists with Russian locale. With English it's kinda possible, but tricky.

  • Regular
  • Plan Premium Country Ukraine Device iPhone SE (2016) Operating System iOS 14.7 App Version 8.6.46.1081   Can't access three dots menu on playlists with Russian locale. With English it...
  • Stranger451
  • Regular
  • 3288 Views
  • 19 replies
  • 0 likes
  • 3288 Views
  • 19 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Blend: display bug when sharing

Hello team, really love today’s update on the Blend feature. Reporting a bug happening when trying to share the matching score. As a French user, the text is cropped at the edges.  

6D82E355-3301-4507-8EB7-3D5DFFBC13AF.jpeg
  • Composer
  • Hello team, really love today’s update on the Blend feature.  Reporting a bug happening when trying to share the matching score. As a French user, the text is cropped at the edges.  ...
  • Eni
  • Moderator
  • 632 Views
  • 3 replies
  • 0 likes
  • 632 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Local files not playing

Hey so I’ve been trying for the longest time to sync files to my IPhone XR, I finally did it after changing some settings on my pc, it showed up on my phone and I downloaded the songs, the problem is they don’t play at all, it seems like it tries to ...

  • Newbie
  • Hey so I’ve been trying for the longest time to sync files to my IPhone XR, I finally did it after changing some settings on my pc, it showed up on my phone and I downloaded the songs, the probl...
  • CarlosE
  • Moderator
  • 459 Views
  • 1 replies
  • 0 likes
  • 459 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to invite to blend on iPhone 7

PlanPremiumCountryUnited StatesDeviceiPhone 7Operating SystemiOS 14.7.1 My Question or IssueI can’t create a blend or accept an invite because the currently playing song thingy covers the invite button.

  • Newbie
  • Plan Premium Country United States Device iPhone 7 Operating System iOS 14.7.1   My Question or Issue I can’t create a blend or accept an invite because the currently playing song thin...
  • CarlosE
  • Moderator
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes

Superuser Contribution (iPhone X) Crashing Offline

PlanPremiumCountryUnited StatesDeviceiPhone XOperating SystemiOS 14.7.1 My Question or IssueLast week I hiked into the mountains to backpack with my dog. When I reached our campsite, I tried to spend the day listening to a playlist and some podcasts ...

  • Newbie
  • Plan Premium Country United States Device iPhone X Operating System iOS 14.7.1   My Question or Issue Last week I hiked into the mountains to backpack with my dog. When I reached our c...
  • Alex
  • Spotify Legend
  • 689 Views
  • 1 replies
  • 0 likes
  • 689 Views
  • 1 replies
  • 0 likes

[iOS][Connect] Podcasts cast to speakers or devices don’t have the option to adjust speed

When I play a podcast on my phone at a different speed to default I have no problems however when I cast it to my google home it defaults back to 1x. I don’t have this issue connecting via bluetooth instead however it’s a bit annoying. Any workaround...

  • Newbie
  • When I play a podcast on my phone at a different speed to default I have no problems however when I cast it to my google home it defaults back to 1x. I don’t have this issue connecting via bluetooth ...
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Only You features are not working on my app

The Only You features (Dinner guests, Birth Chart) are not included on my appPlanPremiumCountryUSA DevicePhone 12Operating SystemiOS

  • Casual Listener
  • The Only You features (Dinner guests, Birth Chart) are not included on my app Plan Premium Country USA   Device Phone 12 Operating System iOS 
  • CarlosE
  • Moderator
  • 1979 Views
  • 7 replies
  • 4 likes
  • 1979 Views
  • 7 replies
  • 4 likes