Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
237499 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
118716 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
447203 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
305477 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Whenever I have a large number of songs downloading to my phone the top of the screen expands every time a new song begins to download. This causes all the content to move up and down, making it difficult to tap/select something on the screen accurat...
Whenever I have a large number of songs downloading to my phone the top of the screen expands every time a new song begins to download. This causes all the content to move up and down,...
Moderator
568 Views
1 replies
0 likes
Hello team,For quite some time now, it’s been very difficult to listen to podcast on Apple TV. Have you aware of the issue? I am running TV OS 15.6 and Spotify 2.197.I first though the issue appeared when playing using Spotify Connect to my Apple TV,...
Hello team, For quite some time now, it’s been very difficult to listen to podcast on Apple TV. Have you aware of the issue? I am running TV OS 15.6 and Spotify 2.197. I first thoug...
Moderator
2366 Views
4 replies
0 likes
1. is there a way to shuffle only the songs of a single artist/band from one of my playlists while on the mobile app? or is this only possible on a computer? on a computer, you can type in an artist/band in the search bar of a playlist and shuffle th...
1. is there a way to shuffle only the songs of a single artist/band from one of my playlists while on the mobile app? or is this only possible on a computer? on a computer, you can type in an artist/...
Spotify Legend
409 Views
1 replies
0 likes
It's really annoying to add each song to a playlist. How can I just add it? There's a download on top of albums but it will download all songs and I need only one. There's no plus sign next to each songs like Apple Music, that would've saved a lot of...
It's really annoying to add each song to a playlist. How can I just add it? There's a download on top of albums but it will download all songs and I need only one. There's no plus sign next to each s...
Spotify Legend
20713 Views
6 replies
0 likes
Sometimes I go to readjust my AirPods which activates the touch button on it. This would be okay and not a problem but it is because Spotify keeps playing the songs as if I'm on the app. The touch button means play/stop so it plays the songs, but I d...
Sometimes I go to readjust my AirPods which activates the touch button on it. This would be okay and not a problem but it is because Spotify keeps playing the songs as if I'm on the app. The touch bu...
Community Legend
12785 Views
3 replies
0 likes
PlanPremiumCountryUK DeviceiPhone XROperating SystemiOS 15.5 My Question or IssueI work on an offshore oil rig far from any cellular network so rely on WiFi only. The internet isn't the greatest for all onboard to start with but I can't understand wh...
Plan Premium Country UK Device iPhone XR Operating System iOS 15.5 My Question or Issue I work on an offshore oil rig far from any cellular network so rely on WiFi only. The ...
Community Legend
429 Views
1 replies
0 likes
When trying to connect Spotify with my TouchTunes app account, the Spotify website comes up with an error page and is then stuck on it. I’ve tried connecting/logging in to Spotify both via email and through Facebook but I’m taken to the same error pa...
When trying to connect Spotify with my TouchTunes app account, the Spotify website comes up with an error page and is then stuck on it. I’ve tried connecting/logging in to Spotify both via e...
Visitor
8247 Views
16 replies
2 likes
PlanPremiumCountryUnited Kingdom DeviceiPhone 8 Operating Systemios 14 My Question or Issuei have 10 000 + songs in my “liked songs” and i can not play them directly / even use shuffle play. i’m not sure why, maybe cause my library is too large? idk ...
Plan Premium Country United Kingdom Device iPhone 8 Operating System ios 14 My Question or Issue i have 10 000 + songs in my “liked songs” and i can not play them...
Moderator
17726 Views
14 replies
0 likes
PlanPremiumCountryIndonesiaDeviceIphone XOperating SystemiOS 15.6 My Question or Issuemy canvas menu won't show on my Spotify account please check i already link my Spotify account with my Spotify artist.
Plan Premium Country Indonesia Device Iphone X Operating System iOS 15.6 My Question or Issue my canvas menu won't show on my Spotify account please check i already link my Spotify a...
Spotify Legend
440 Views
1 replies
0 likes
I am looking to buy an old iPhone. Which iPhone is the oldest I can buy, and still be able to get a functioning spotify-app? It is okay if I don't get to download the newest version - i just need a functioning one. Will an iPhone 6 be okay?
I am looking to buy an old iPhone. Which iPhone is the oldest I can buy, and still be able to get a functioning spotify-app? It is okay if I don't get to download the newest version - i just need a f...
Spotify Legend
1518 Views
1 replies
0 likes
Hey guys, I'd like to hear Music on my iPhone 6 while playing a game from the App Store. Unfortunately Spotify stops automatically as my phone (obviously) tries to play the sound of the game. Restarting my iPhone and just turning off the sound ingame...
Hey guys, I'd like to hear Music on my iPhone 6 while playing a game from the App Store. Unfortunately Spotify stops automatically as my phone (obviously) tries to play the sound of the...
Spotify Legend
2649 Views
2 replies
3 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOkay. First, I am "technology challenged." A genuine dolt. But here is my question. I have a ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Okay. F...
Moderator
387 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPhone XROperating SystemIOS 14.6 My Question or IssueThis has happened just after the recent update to Spotify on IOS and it’s making the app unusable. Recently my music hasn’t been playing correctly, when a song...
Plan Premium Country United States Device iPhone XR Operating System IOS 14.6 My Question or Issue This has happened just after the recent update to Spotify on IOS and it’s making th...
Community Legend
1329 Views
5 replies
0 likes
PlanFreeCountryUS Device(iphone 13 pro max)For some reason i’m having a heck of a time just simply sharing a playlist. Every time I share my playlist it gets sent as an invitation to collaborate on a playlist and that isn’t what i want.
Plan Free Country US Device (iphone 13 pro max) For some reason i’m having a heck of a time just simply sharing a playlist. Every time I share my playlist it gets sent as an invitation ...
Moderator
471 Views
1 replies
0 likes
hi there i just recently purchased an iphone 13 pro and im having trouble opening up my spotify, it always leads to black screen only. i have latest os and app. ive also tried restarting, uninstalling and installing again many times but its still not...
hi there i just recently purchased an iphone 13 pro and im having trouble opening up my spotify, it always leads to black screen only. i have latest os and app. ive also tried restarting, un...
Spotify Legend
742 Views
1 replies
1 likes
Hey Spotify team, I LOVE you AppleTV app, but there is one serious, device ruining behavior it has. I have an OLED TV and for whatever reason, your app will not let the screensaver kick in. I have to back all the way out to the home screen to get it ...
Hey Spotify team, I LOVE you AppleTV app, but there is one serious, device ruining behavior it has. I have an OLED TV and for whatever reason, your app will not let the screensaver kic...
Music Fan
3239 Views
4 replies
7 likes
as title says pretty much. In a group listening session I’ll glance at the queue to see what songs coming on next then right as the current song ends Spotify shuffles the playlist and plays a random song. This only seems to happen when I’m doing a gr...
as title says pretty much. In a group listening session I’ll glance at the queue to see what songs coming on next then right as the current song ends Spotify shuffles the playlist and plays a random ...
Moderator
452 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 13Operating SystemiOS 15.6My Question or IssueSince the app updatemy phone downloaded on on 7/24, new episodes of my podcasts do not appear. The blue dot appears on the home screen but the new episodes will not show ...
Plan Premium Country USA Device iPhone 13 Operating System iOS 15.6 My Question or Issue Since the app updatemy phone downloaded on on 7/24, new episodes of my podcasts do not appear. The bl...
Spotify Legend
965 Views
1 replies
0 likes
PremiumUK DeviceiPhone XS (Model: NT9H2ZD/A)256GB (188GB available) Operating SystemiOS 15.6 My Question or IssueI took a flight yesterday, and had downloaded my music.On the flight I enabled Airplane mode (Bluetooth only)Started SpotifyBegan listeni...
Premium UK Device iPhone XS (Model: NT9H2ZD/A) 256GB (188GB available) Operating System iOS 15.6 My Question or Issue I took a flight yesterday, and had downloaded my ...
Spotify Legend
1249 Views
4 replies
0 likes
PlanPremium CountryTurkey Device(iPhone 12 Mini, Asus X541-UJ GO453 Laptop, JBL Go3) Operating System(iOS 15.6, Windows 10) My Question or IssueHi,Can I simultaneously play music on my iPhone, Windows computer and JBL wireless speaker? When I start a...
Plan Premium Country Turkey Device (iPhone 12 Mini, Asus X541-UJ GO453 Laptop, JBL Go3) Operating System (iOS 15.6, Windows 10) My Question or Issue Hi, Can ...
Spotify Legend
574 Views
1 replies
0 likes
