Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 30131 Views
  • 13 replies
  • 35 likes
  • 30131 Views
  • 13 replies
  • 35 likes

Solved!!Superuser Contribution Two cancelled podcasts stay in my library and I have no way to remove them

Two podcasts, those being The Cool Videos Podcast and TheRussianBadger but on Spotify, were deleted. However, they stay as the standard grey microphone backround and I cannot interact with them in any way. When I click on them, it says "Something wen...

  • Regular
  • Two podcasts, those being The Cool Videos Podcast and TheRussianBadger but on Spotify, were deleted. However, they stay as the standard grey microphone backround and I cannot interact with them in an...
  • AlejaR
  • Moderator
  • 689 Views
  • 13 replies
  • 0 likes
  • 689 Views
  • 13 replies
  • 0 likes

Superuser Contribution Pagamento Premium Efetuado e não atualizou

PlanFree/PremiumCountryBrasilDeviceIPhone 14Operating SystemiOS 17.4.1 My Question or IssuePaguei o premium e não atualizou, não recebi o boleto porém foi cobrado no cartão que apenas essa conta possui pois criei o cartão virtual para esta compra.

  • Newbie
  • Plan Free/Premium Country Brasil Device IPhone 14 Operating System iOS 17.4.1   My Question or Issue Paguei o premium e não atualizou, não recebi o boleto porém foi cobrado no cartão q...
  • Vasil
  • Moderator
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stops and is unable to play after taking a picture?

PlanPremiumCountryUnited KingdomDeviceiPhone 13Operating SystemiOS 17.4.1My Question or Issuehello‍i've found multiple times on the 8.9.34 and earlier versions of spotify that i will be playing some music, then I'll take a picture on the iphone cam...

  • Casual Listener
  • Plan Premium Country United Kingdom Device iPhone 13 Operating System iOS 17.4.1 My Question or Issue hello💆🏼‍♂️ i've found multiple times on the 8.9.34 and earlier versions of spotify th...
  • Yordan
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable "New Releases From"

I am a Premium user and on my iPhone the very top of the screen is always taken up by a "New Releases From: XXX" where XXX = some random artist I don't know/follow". I don't follow anyone and I don't want a part of my small screen taken up by unwante...

  • Visitor
  • I am a Premium user and on my iPhone the very top of the screen is always taken up by a "New Releases From: XXX" where XXX = some random artist I don't know/follow".  I don't follow anyone and I...
  • fsiq
  • Visitor
  • 3839 Views
  • 7 replies
  • 7 likes
  • 3839 Views
  • 7 replies
  • 7 likes

Superuser Contribution Spotify Stops Working While Using CarPlay

 PlanPremiumCountryUnited StatesDeviceiPhone 13 ProOperating SystemiOS 16.5 My Question or IssueSpotify constantly stops working while I am connected to CarPlay. The main way to trigger it is by skipping songs. Spotify will randomly stop working wher...

IMG_9663.png
  • Music Fan
  •   Plan Premium Country United States Device iPhone 13 Pro Operating System iOS 16.5   My Question or Issue Spotify constantly stops working while I am connected to CarPlay. The main w...
  • VincentHammersley159
  • Casual Listener
  • 13432 Views
  • 20 replies
  • 1 likes
  • 13432 Views
  • 20 replies
  • 1 likes

Superuser Contribution Queue lost when accidentally selecting a song.

PlanFree/PremiumCountry Device(iPhone 11, Macbook Pro late 2016)Operating System(iOS 13 ) My Question or IssueSo I’ve made a massive long queue, and then I accidentally tap on a song title and it plays, (very easy to do on an iPhone) interrupting the...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 11, Macbook Pro late 2016) Operating System (iOS 13 )    My Question or Issue So I’ve made a massive long queue, and then I acciden...
  • legendozixtynin
  • Gig Goer
  • 25741 Views
  • 19 replies
  • 5 likes
  • Queue lost
  • 25741 Views
  • 19 replies
  • 5 likes

Superuser Contribution I want the desktop version on my iPad!

PlanPremium CountryCanada DeviceiPad pro (2020)Operating SystemiOS 14 My Question or IssueThere should be an option to have the desktop version of Spotify on my iPad. I use my iPad Pro completely like a laptop and the app is just no where as good as ...

  • Casual Listener
  •   Plan Premium   Country Canada   Device iPad pro (2020) Operating System iOS 14   My Question or Issue There should be an option to have the desktop version of Spoti...
  • Yordan
  • Moderator
  • 2905 Views
  • 3 replies
  • 9 likes
  • 2905 Views
  • 3 replies
  • 9 likes

Superuser Contribution Canvas videos are not playing while being activated in the latest app

Hello. iPhone 12 Pro.Latest iOS version available - 16.5App version - 8.8.43.436Canvas option is available and enabled in PlaybackData saver options are offSpotify Premium subscriptionI used to have Canvas before, that's why I'm very concerned that I...

  • Newbie
  • Hello. iPhone 12 Pro. Latest iOS version available - 16.5 App version - 8.8.43.436 Canvas option is available and enabled in Playback Data saver options are off Spotify Premium subscription I...
  • BSakuga
  • Visitor
  • 585 Views
  • 7 replies
  • 0 likes
  • 585 Views
  • 7 replies
  • 0 likes

Superuser Contribution BBC podcasts won't stream from Apple Watch

PlanPremiumCountryUKDeviceApple Watch Series 4Operating SystemWatchOS 7.1 My Question or IssueWhen streaming podcasts direct from Apple Watch, now that this new feature is available, all podcasts stream fine except for BBC podcasts. Is there a specif...

  • Casual Listener
  • Plan Premium Country UK Device Apple Watch Series 4 Operating System WatchOS 7.1   My Question or Issue When streaming podcasts direct from Apple Watch, now that this new feature is av...
  • ElliotB1
  • Visitor
  • 518 Views
  • 5 replies
  • 0 likes
  • 518 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playing music pauses every minute

I start playing music on my phone and it pauses after a few seconds. I've restarted my phone, redownloaded the app, cleared my cache, and used the Spotify desktop app and the problem still doesn't seem to go away. I can play music from any playlist a...

  • Newbie
  • I start playing music on my phone and it pauses after a few seconds. I've restarted my phone, redownloaded the app, cleared my cache, and used the Spotify desktop app and the problem still doesn't se...
  • Maria
  • Moderator
  • 148 Views
  • 4 replies
  • 0 likes
  • 148 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cannot watch Call Her Daddy Videos on IPhone

I have cleared cache, I have logged out of the app and logged back in, I’ve restarted my phone and reinstalled the app and still nothing is working when I try to watch the video on my phone- it spins and then says “this content is not available” just...

  • Visitor
  • I have cleared cache, I have logged out of the app and logged back in, I’ve restarted my phone and reinstalled the app and still nothing is working when I try to watch the video on my phone- it spins...
  • Vasil
  • Moderator
  • 1036 Views
  • 5 replies
  • 0 likes
  • 1036 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify widget blank

PlanPremiumDeviceiPhone 13 Pro Operating SystemiOS 16.5.1 My Question or IssueMy Spotify widget is blank I have tried logging in and out, deleting and reinstalling. Nothing works. I also tried to turn off low power mode and my vpn.It looks white when...

Natake_0-1690041114477.png
  • Newbie
  • Plan Premium Device iPhone 13 Pro  Operating System iOS 16.5.1   My Question or Issue My Spotify widget is blank I have tried logging in and out, deleting and reinstalling. Nothing ...
  • Vasil
  • Moderator
  • 4355 Views
  • 5 replies
  • 0 likes
  • 4355 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Cannot delete playlist on iphone

PlanPremiumCountryGermany DeviceiPhone 11Operating Systemcurrent IOS My Question or Issue i tried to clean up my unused playlists but the app doesn’t let me delete playlists. I can open a playlist, press the Burger button and select „remove Playlist“...

  • Casual Listener
  • ...isappear from my list. So I got a bunch of „Shazam“ or old playlists from my birthday years ago 🙂 btw it seems to be „public“ playlists from myself. I tried to unshare them and to set them as secret, t...
  • MihailY
  • Moderator
  • 45640 Views
  • 17 replies
  • 0 likes
  • iOS
  • 45640 Views
  • 17 replies
  • 0 likes

Superuser Contribution Unable to playback music from Spotify on cellular on Apple Watch Ultra 2

I just received my new Apple Watch. I have a cellular plan and I have internet on my watch. I went out for a run the other day and left my phone at home, just my watch and my AirPods. I was connected to the internet and wanted to start Spotify but it...

  • Newbie
  • I just received my new Apple Watch. I have a cellular plan and I have internet on my watch. I went out for a run the other day and left my phone at home, just my watch and my AirPods. I was connected...
  • jkpindahbc
  • Visitor
  • 621 Views
  • 4 replies
  • 0 likes
  • 621 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify won't play on one specific speaker

Hi, spotify plays perfectly everywhere (boyfriends jbl charge 3, Bluetooth earphones, car,...) except through my jbl charge 4. The battery of both devices are completely full and I can't find anything wrong

  • Visitor
  • Hi, spotify plays perfectly everywhere (boyfriends jbl charge 3, Bluetooth earphones, car,...) except through my jbl charge 4. The battery of both devices are completely full and I can't find anythin...
  • BrandyN11
  • Newbie
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

How to be able to edit your "most recently played" on your spotify homepage

Planpremium Countrycanada Deviceiphone 13, macbook pro, ipad pro 11 Operating SystemIOS 10 My Question or Issuepersonally, i would like to keep my most recently played list on the top of my spotify homepage private- be able to turn it off or on. when...

  • Visitor
  • Plan premium    Country canada    Device iphone 13, macbook pro, ipad pro 11   Operating System IOS 10   My Question or Issue personally, i would like to ke...
  • angela683h
  • Newbie
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS + Android] Playlists keep starting from the beginning

None of the below information is required. Im However, the more you provide the easier it will be for us to try and help. Plan Premium Country US Device iPhone 12 Operating System iOS 16.0.2 My Question or Issue when I am playing a playlist the queue...

  • Casual Listener
  • None of the below information is required. Im However, the more you provide the easier it will be for us to try and help. Plan Premium Country US Device iPhone 12 Operating System i...
  • Levijmck
  • Newbie
  • 15281 Views
  • 125 replies
  • 21 likes
  • 15281 Views
  • 125 replies
  • 21 likes

Solved!!Superuser Contribution Daily mixes are not updating

PlanFreeCountryUnited States DeviceiPhone XrOperating SystemiOS 12.4 My Question or IssueThis is the second time this has happened. My daily mixes have had the same songs for about 3 weeks. The first time the daily mixes locked it took 2 weeks for th...

  • Regular
  • Plan Free Country United States  Device iPhone Xr Operating System iOS 12.4   My Question or Issue This is the second time this has happened. My daily mixes have had the same song...
  • daggaz
  • Newbie
  • 78127 Views
  • 28 replies
  • 6 likes
  • 78127 Views
  • 28 replies
  • 6 likes

Superuser Contribution Big Playlist over 200 songs not shown in Carplay

Big Playlists containing more than 200 Songs are not shown properly in carplay.Only the first 200 songs are visible, but you can skip to the next song that is inviaible in the playlist looking at it trough carplay.Please fix this bug, i found the sam...

  • Casual Listener
  • Big Playlists containing more than 200 Songs are not shown properly in carplay. Only the first 200 songs are visible, but you can skip to the next song that is inviaible in the playlist looking at i...
  • PurpleFan
  • Roadie
  • 2358 Views
  • 14 replies
  • 3 likes
  • 2358 Views
  • 14 replies
  • 3 likes

Superuser Contribution Speeding up podcasts on Apple Watch SE6 with Spotify

PlanPremiumCountrySpain DeviceApple Watch SE6Operating SystemLatest My Question or Issue What can be done to change the speed of podcasts streamed on the watch through Spotify? The speed dial is greyed out. Surely it can be done?

  • Music Fan
  •   Plan Premium Country Spain   Device Apple Watch SE6 Operating System Latest   My Question or Issue   What can be done to change the speed of podcasts streamed on th...
  • zooblin
  • Newbie
  • 215 Views
  • 4 replies
  • 1 likes
  • 215 Views
  • 4 replies
  • 1 likes