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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 31708 Views
  • 13 replies
  • 35 likes
  • 31708 Views
  • 13 replies
  • 35 likes

Downloaded songs stopping after 1sec when offline

HiI am new to Spotify premium. I only use it on my iPhone 8. Some songs are stopping after 1sec when playing offline even though I downloaded them while on wifi so could play them offline. It seems to be only the songs I imported that were already on...

  • Newbie
  • Hi I am new to Spotify premium. I only use it on my iPhone 8.   Some songs are stopping after 1sec when playing offline even though I downloaded them while on wifi so could play them  of...
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

Transfer local files without wifi

Hello all! Recently the local files on my iphone 5 have 'greyed out' randomly and only songs on spotify have remained playable online and offline. I searched this problem and it seems to be a bug. I have reinstalled the app just to start fresh but he...

  • Casual Listener
  • Hello all!   Recently the local files on my iphone 5 have 'greyed out' randomly and only songs on spotify have remained playable online and offline. I searched this problem and it seems to b...
  • rvassel19
  • Newbie
  • 9220 Views
  • 8 replies
  • 0 likes
  • 9220 Views
  • 8 replies
  • 0 likes

Problems with iPhone 6

This is what I see on my iPhone 6, any help to resolve this issue would be appreciated.

  • Newbie
  • This is what I see on my iPhone 6, any help to resolve this issue would be appreciated. 
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Premium for family: family members have premium, I don't

I recenty upgraded my Premium to Premium for Family and invited family members to my account. So now I am the administrator of a Premium for Family account with three members. Now suddenly I don't have Premium anymore, but my family members still do....

  • Newbie
  • I recenty upgraded my Premium to Premium for Family and invited family members to my account. So now I am the administrator of a Premium for Family account with three members. Now suddenly I don't ha...
  • mateusgennari
  • Music Fan
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Nao consigo entrar no plano premium familiar

Aqui em casa temos um plano familiar, mas minha conta e do meu irmao nao conseguem se conectar a ela. Quando recebemos o link de convite e preenchemos o cadastro aparece uma mensagem dizendo que nao foi possivel comprovar que moramos no mesmo enderec...

  • Newbie
  • Aqui em casa temos um plano familiar, mas minha conta e do meu irmao nao conseguem se conectar a ela. Quando recebemos o link de convite e preenchemos o cadastro aparece uma mensagem dizendo que nao ...
  • cidianneferreir
  • Newbie
  • 1184 Views
  • 3 replies
  • 2 likes
  • 1184 Views
  • 3 replies
  • 2 likes

I phone screen jumbled

My I phone screen is all jumbled the tex is overlaying itself 

  • Newbie
  • My I phone screen is all jumbled the tex is overlaying itself 
  • 334 Views
  • 0 replies
  • 0 likes
  • 334 Views
  • 0 replies
  • 0 likes

Solved!! Up Next feature won't stop

How do I stop Up Next feature. Accidentally used it and can't stop that playlist from playing next. It interrupts other playlists

  • Casual Listener
  • How do I stop Up Next feature.  Accidentally used it and can't stop that playlist from playing next.  It interrupts other playlists
  • tower202
  • Newbie
  • 41166 Views
  • 23 replies
  • 5 likes
  • 41166 Views
  • 23 replies
  • 5 likes

Can’t download app from appstore

I can’t download the app. I try to press the cloud thing and it loads for maybe a second but then it goes back to the cloud.

  • Newbie
  • I can’t download the app. I try to press the cloud thing and it loads for maybe a second but then it goes back to the cloud.
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

Can't log in

When I try sign in on my app says error 404 for the last week now any idea why?

  • Casual Listener
  • When I try sign in on my app says error 404 for the last week now any idea why?
  • 334 Views
  • 0 replies
  • 0 likes
  • Login
  • 334 Views
  • 0 replies
  • 0 likes

Solved!! iPhone possessed

I recently bought a subscription to Spotify and I have been playing it on my iPhone but I have been having lots of trouble. Siri would randomly pop up all of the time while I was playing music. I turned Siri off but now it is voice control that pops ...

  • Casual Listener
  • I recently bought a subscription to Spotify and I have been playing it on my iPhone but I have been having lots of trouble. Siri would randomly pop up all of the time while I was playing music. I tur...
  • Julia88
  • Newbie
  • 18923 Views
  • 4 replies
  • 0 likes
  • 18923 Views
  • 4 replies
  • 0 likes

Consulta con las descargas

Buenos dias, soy usuario premium y cuando pongo a descargar canciones y dejo el telefono, al apagarse la pantalla se pausan las descargas. Hay alguna manera de que esto no suceda? Para poder dejar bajando playlist en la noche por ejemplo. Gracias

  • Newbie
  • Buenos dias, soy usuario premium y cuando pongo a descargar canciones y dejo el telefono, al apagarse la pantalla se pausan las descargas. Hay alguna manera de que esto no suceda? Para poder dejar ba...
  • 386 Views
  • 0 replies
  • 0 likes
  • Consulta con las descargas
  • 386 Views
  • 0 replies
  • 0 likes

Software update 11.12 on iPhone erased my Spotify librar

Hello guys!i have recently updated my iPhone with the new software 11.12 and it has erased all libraries on all devices. Please help!

  • Newbie
  • Hello guys! i have recently updated my iPhone with the new software 11.12 and it has erased all libraries on all devices. Please help!
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

unpossible to cast downloaded playlist to chromecast from iOs

Hi,using iPadPro, iOs 11, spotify, chromecast audio.I have a downloaded playlist. I can play it locally but I can't send to to chromecast. Message is (in French): Lecture impossible pour l'instant: Desole! Impossible de lire ce contenu si vous etes c...

  • Casual Listener
  • Hi, using iPadPro, iOs 11, spotify, chromecast audio. I have a downloaded playlist. I can play it locally but I can't send to to chromecast. Message is (in French): Lecture impossible pour l'instan...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

Music pausing when notifications recieved

Hi! On my iPhone with iOS 11.2.1 this is happening: I play some music on spotify on my bluetooth device. BUT: Then I recieve a notification from e.g. sapchat. Upon receiving that notification, music is paused. (even if i have on silent mode). How can...

  • Casual Listener
  • Hi! On my iPhone with iOS 11.2.1 this is happening:   I play some music on spotify on my bluetooth device. BUT: Then I recieve a notification from e.g. sapchat. Upon receiving that&n...
  • josefinhakanson
  • Casual Listener
  • 685 Views
  • 1 replies
  • 1 likes
  • 685 Views
  • 1 replies
  • 1 likes

Upgrading to premium

Hey there Im trying to avail of the Christmas special, 3 month of premium for 99c. I assumed it would be simple but... I've clicked on the more info link as I log in, the page has no hyperlinks or update options it's info only.When the ads come up in...

  • Newbie
  • Hey there    Im trying to avail of the Christmas special, 3 month of premium for 99c. I assumed it would be simple but...     I've clicked on the more info link as I log in, t...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Lecture impossible actuellement (unpossible to play now)

Bonjour,j'ai un iPad pro (ios 11), qui envoye mes musiques sur une chromecast. Ca fonctionnait parfaitement hier. Aujourd'hui, spotify m'indique a cote de l'appareil (qu'il voit bien) "lecture impossible actuellement". D'autres applications (comme lo...

  • Casual Listener
  • Bonjour, j'ai un iPad pro (ios 11), qui envoye mes musiques sur une chromecast. Ca fonctionnait parfaitement hier. Aujourd'hui, spotify m'indique a cote de l'appareil (qu'il voit bien) "lecture...
  • 388 Views
  • 0 replies
  • 1 likes
  • 388 Views
  • 0 replies
  • 1 likes

falling 4 me t-milly

one day i went to listen to the song falling 4 me by t-milly featuring lil peep and it said it’s currently unavailable. when is it going to be available again?

  • Newbie
  • one day i went to listen to the song falling 4 me by t-milly featuring lil peep and it said it’s currently unavailable. when is it going to be available again?
  • 326 Views
  • 0 replies
  • 0 likes
  • 326 Views
  • 0 replies
  • 0 likes

stop shuffling

how do I stop an album from shuffling? I cant get albums to play straight through and its making me crazy!

  • Newbie
  • how do I stop an album from shuffling? I cant get albums to play straight through and its making me crazy!
  • user-removed
  • Not applicable
  • 540 Views
  • 2 replies
  • 0 likes
  • 540 Views
  • 2 replies
  • 0 likes

premium account doesn't work

My free Month ended and so i thought that my Premium account started but i can't hear my music, only with shuffle and the songs are grey. Do I have to do something that my Premium account starts or what other Problem can it be? I deleted the app, swi...

  • Newbie
  • My free Month ended and so i thought  that my Premium account started but i can't hear my music, only with shuffle and the songs are grey. Do I have to do something that my Premium account start...
  • Bethany_Dawn
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Full-Screen Playback UI

Some playlists display a full-screen UI when playing. I find this awful and want to disable it – I actively avoid playlists with this feature. - It’s horrible when driving, requiring two taps to skip songs.- It mangles album art- I feel the default U...

  • Newbie
  • Some playlists display a full-screen UI when playing. I find this awful and want to disable it – I actively avoid playlists with this feature.   - It’s horrible when driving, requiring two tap...
  • 407 Views
  • 0 replies
  • 0 likes
  • UI
  • 407 Views
  • 0 replies
  • 0 likes