"Random" tracks won't play or stop playing after a 8-11 seconds

[lorna577]

Hi,

I have Spotify Premium and I keep having an issue with tracks not playing. I have this problem on both my iPhone and iPad. I have tried everything I've seen in earlier posts about this issue - I have logged out of the app, deleted it from my device, reopened it, still nothing. I have also tried increasing my storage space on my iPhone by deleting other apps and I think this worked briefly, but the issue did not stay fixed. It always seems like this happens randomly, and it's annoying especially since I really want to listen to the music that I'm trying to play! Has anyone else had this problem and found a darn near perfect fix? I love Spotify, but not being able to listen to all my music is really frustrating.

I can send more specific track names/details if needed. Please help!!

[Maria_B]

Hey @lorna577!

Welcome to the Spotify Community.

In this case, we think that the cache of your devices might be duplicated and this could be causing the issue. To fix this up, please remove all your offline devices over here. Then, reinstall the app following these simple steps. 

This should fix the issue, but you need to remove the offline device before you reinstall the app. Keep in mind that you'll have to re-sync all your offline music once again.

Let us know how you get on 🙂