Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

0 minutes left and it has been WAAY over a month!! HELP!

0 minutes left and it has been WAAY over a month!! HELP!

I am using Free account. I thought it should have updated itself and renewed my 10 hr limit, which by the way according to the new announcement on spotifys facebook page, should have been removed. Why am I not able to listen to anything for this long??

Reply
6 Replies

Hey @ipek Where are you located? It looks like you've got two accounts in two different countries? 

When I first registered I was living in Sweden, travelled a lot for the past 4 years, and now I am in Turkey. When I check my account page it says Turkey also.

Spotify free does still have restrictions in Turkey outlined on the Terms page (as they are slightly different to other countries):
https://www.spotify.com/tr/legal/end-user-agreement/#s3

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Ok I see. But still the question of the 0 minutes stands. It should have been updated by now, I have been seeing this 0 minutes sign for too long :S

 

Thank you anyway 

Approximately how long would you say?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

You are gonna need to upgrade your account to continue using the online service. According to user agreement, you can use it free only for 4 months.

 

https://www.spotify.com/tr/legal/end-user-agreement/#s3-1

 

"Ücretsiz Servis: Reklamlarla desteklenen, ücretsiz servis kayıt tarihinden itibaren 4 ay boyunca ve ayda 60 saat süresince kullanılabilir."

Suggested posts