2 bills instead of 1

[wichgy70]

Hello,
I got a bill from spotify to pay 2 times??
Some one help me with this please

[Bittencourt]

Hey @wichgy70, welcome to the Spotify Community!

Let’s figure out what happened.

If the charges occurred around the same time 

This can happen if you clicked START MY SPOTIFY PREMIUM twice by mistake during the signup process.

WHAT TO DO

You don’t need to do anything. The second payment is automatically applied to your next month, and you won’t be charged again until the month after. You can check this on your subscription page.

It's also possible that any extra charges are only 'pending' and won't complete, meaning no money will actually leave your account. For more information, see Unexpected Spotify charges on my bank statement. 

If the charges occurred on different dates

This means you likely have more than one Spotify account.

WHAT TO DO 

• Check with your friends/family to see if anyone you know subscribed with your payment details.
• Follow our guide to finding any other accounts you might have subscribed to Premium. 

Let me know if this helps!

[Bakabad-us]

Spotify keeps charging me 2 times for an account, there is no customer service what so ever...THIS IS STEALING!!! Needs to be handled

[Bittencourt]

Hey @Bakabad-us,

Let’s figure out what happened.

As I said in my previous reply, the info bellow should help you clear things up.

If the charges occurred around the same time 

This can happen if you clicked START MY SPOTIFY PREMIUM twice by mistake during the signup process.

WHAT TO DO

You don’t need to do anything. The second payment is automatically applied to your next month, and you won’t be charged again until the month after. You can check this on your subscription page.

It's also possible that any extra charges are only 'pending' and won't complete, meaning no money will actually leave your account. For more information, see Unexpected Spotify charges on my bank statement. 

If the charges occurred on different dates

This means you likely have more than one Spotify account.

WHAT TO DO 

• Check with your friends/family to see if anyone you know subscribed with your payment details.
• Follow our guide to finding any other accounts you might have subscribed to Premium. 

Let me know if this helps!

[wichgy70]

Hello,

Thank you very much for your advise.
My question is answered.

M. Wichgers

[Bittencourt]

You're welcome @wichgy70,

Please don't forget to add likes and Accept As Solution 🙂