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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154150 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154150 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10508 Views
  • 3 replies
  • 9 likes
  • Security
  • 10508 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505274 Views
  • 985 replies
  • 112 likes
  • Account
  • 505274 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124229 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124229 Views
  • 74 replies
  • 12 likes

Family account

I manage a family account using mu facebook log inI need to delete and deactivate mu facebook account and unable to log in to spotify without activating my fb againHow can switch my existing account to a new one without affecting the subscription of ...

  • Casual Listener
  • I manage a family account using mu facebook log in I need to delete and deactivate mu facebook account and unable to log in to spotify without activating my fb again How can switch my existing ac...
  • Joshuatanutama
  • Newbie
  • 420 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 420 Views
  • 4 replies
  • 0 likes

My account says I have spotify free but..

My account says I have spotify free, but I've been getting charged for premium every months for at least 6 months now. I want to cancel my Spotify, but I don't know how if it says I have the free one.

  • Visitor
  • My account says I have spotify free, but I've been getting charged for premium every months for at least 6 months now. I want to cancel my Spotify, but I don't know how if it says I have the free one.
  • Maxim
  • Spotify Star
  • 352 Views
  • 3 replies
  • 0 likes
  • 352 Views
  • 3 replies
  • 0 likes

Spotify have charged me yet I don't have an account

Furious isn't the word, I treid to set up a student premium subscription which failed, yet I still get charged £4.99?!

  • Newbie
  • Furious isn't the word, I treid to set up a student premium subscription which failed, yet I still get charged £4.99?!
  • Maxim
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

family

Hi, i live in the Netherlands and i want to sign up for the family deal. the problem is that i cant choose for Ideal as method of payment.. who can help me out?

  • Regular
  • Hi, i live in the Netherlands and i want to sign up for the family deal. the problem is that i cant choose for Ideal as method of payment.. who can help me out? 😉
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • Premium
  • 165 Views
  • 1 replies
  • 0 likes

Spark and spotify premium

I have a mobile plan with spark. This is supposed to include Spotify premium. However on my phone when I play Spotify it isn't Premium when I try to set it up it tells me I am already a premium user. Spark said it's a Spotify problem but I don't know...

  • Newbie
  • I have a mobile plan with spark. This is supposed to include Spotify premium. However on my phone when I play Spotify it isn't Premium when I try to set it up it tells me I am already a premium user....
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • Premium
  • 216 Views
  • 1 replies
  • 0 likes

iphone to andorid

i was using iphone before using andorid. i have use premium account in spotify in tbe iphone. now i am using andorid samsung but when i log in with the same account i cant log in. hw to fix that?

  • Newbie
  • i was using iphone before using andorid. i have use premium account in spotify in tbe iphone. now i am using andorid samsung but when i log in with the same account i cant log in. hw to fix that?
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 171 Views
  • 1 replies
  • 0 likes

Paid account, but still get ads & no skip

I just started a paid spotify account, but the app still plays ads and does not let me skip songs after a while. Please help!

  • Newbie
  • I just started a paid spotify account, but the app still plays ads and does not let me skip songs after a while. Please help!
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Student account payment 3 times

So I just signed up for a student premium account and it processed 3 payments. I can't find a customer support contact method in order to bring this issue to their attention. Suggestions? Thank you!

  • Newbie
  • So I just signed up for a student premium account and it processed 3 payments. I can't find a customer support contact method in order to bring this issue to their attention. Suggestions? Thank ...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 141 Views
  • 1 replies
  • 0 likes

renewing my subscription

I renewed my subscription for premium as a college student but my account was charged 3 times SOS I'm broke.

  • Visitor
  • I renewed my subscription for premium as a college student but my account was charged 3 times SOS I'm broke.
  • user-removed
  • Not applicable
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Spotify familia virou free

Olá, meu Spotify virou free do dia pra noite e sou o único membro do pacote familia que virou free, ja tentei reeconectar mas toda vez ele diz que o meu endereço não é o mesmo do titular.

  • Newbie
  • Olá, meu Spotify virou free do dia pra noite e sou o único membro do pacote familia que virou free, ja tentei reeconectar mas toda vez ele diz que o meu endereço não é o mesmo do titular.
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Cannot log in to Spotify.com with FB password

I just recieved an invitation to use family spotify and an email came through. A code was displayed and it redirects me to spotify page so I can log in, but it says that password and or user is incorrect, when I try to do it with FB password, THE SAM...

  • Newbie
  • I just recieved an invitation to use family spotify and an email came through. A code was displayed and it redirects me to spotify page so I can log in, but it says that password and or user is incor...
  • kbrooksc
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Subscription Failure

This is the second time I am receiving e-mails stating that my subscription payment through has failed. The first was when I had set up payment through Paypal then I switched to a direct debit straight from my bank account. This has been working perf...

  • Newbie
  • This is the second time I am receiving e-mails stating that my subscription payment through has failed. The first was when I had set up payment through Paypal then I switched to a direct debit straig...
  • kbrooksc
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 221 Views
  • 1 replies
  • 0 likes

I am being charged on my visa debit and I don't have an account with you guys any longer

Help how do I stop you guys from charging me for a service I only used during the free trial period and the email I used I no longer have access to it so I can't cut it off on my own

  • Newbie
  • Help how do I stop you guys from charging me for a service I only used during the free trial period and the email I used I no longer have access to it so I can't cut it off on my own 😡😡
  • ErikG
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 208 Views
  • 1 replies
  • 0 likes

Charged twice per month

I am being charged twice for premium. I may have a duplicate account that I cannot remember my login info.

  • Casual Listener
  • I am being charged twice for premium. I may have a duplicate account that I cannot remember my login info.
  • laleli
  • Roadie
  • 282 Views
  • 5 replies
  • 0 likes
  • Login
  • 282 Views
  • 5 replies
  • 0 likes

Can't upgrade to Spotify Premium

Hey I have a issue when I try to upgrade my spotify account to Premium it says: "Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current payment details pleas...

  • Newbie
  • Hey   I have a issue when I try to upgrade my spotify account to Premium it says:   "Payment failed. Please make sure that you have sufficient funds and that your credit card has not ex...
  • Thegratefulchef
  • Newbie
  • 9105 Views
  • 30 replies
  • 1 likes
  • 9105 Views
  • 30 replies
  • 1 likes

Alguém acessou a minha conta!!

Hoje fui entrar no spotify e tinha uma foto de outra pessoa, um outro nome e várias músicas que eu não coloquei.. Como pode ter acontecido isso? O spotify sofreu algum ataque? Continuo vulnerável???

  • Newbie
  • Hoje fui entrar no spotify e tinha uma foto de outra pessoa, um outro nome e várias músicas que eu não coloquei.. Como pode ter acontecido isso? O spotify sofreu algum ataque? Continuo vulnerável???
  • 260 Views
  • 0 replies
  • 0 likes
  • Account
  • 260 Views
  • 0 replies
  • 0 likes

Superuser Contribution Facebook account missing

Like a lot of people I at some point have created 2 Spotify accounts, one that was registered with Spotify (just a regular free account) and another that was registered via Facebook. These had different playlists etc. Now when I try to log in to my F...

  • Newbie
  • Like a lot of people I at some point have created 2 Spotify accounts, one that was registered with Spotify (just a regular free account) and another that was registered via Facebook. These had differ...
  • user-removed
  • Not applicable
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 293 Views
  • 1 replies
  • 0 likes

Facebook delete/ Switched to Stopify Premium/ transfer music

I'm trying to deactivate my Facebook, in the process I realized I couldn't even so much as email Spotify customer service while it's deactivated. I read in a forum that I could open a new Spotify account and have customer service transfer my music......

  • Visitor
  • I'm trying to deactivate my Facebook, in the process I realized I couldn't even so much as email Spotify customer service while it's deactivated. I read in a forum that I could open a new Spotify acc...
  • ErikG
  • Roadie
  • 486 Views
  • 1 replies
  • 0 likes
  • 486 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple Account issue: Being charged for Premium, however I cannot find my account

Hi, I am being charged for a premium service, however, I appear to only have subscribed to the free service when I log in. I do not have any receipts from Spotify in my email account. I think I may have subscribed twice, and that the email address I ...

  • Newbie
  • Hi,   I am being charged for a premium service, however, I appear to only have subscribed to the free service when I log in.    I do not have any receipts from Spotify in my email ...
  • user-removed
  • Not applicable
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes