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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14830 Views

7 replies

11 likes

Security
  • 14830 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554065 Views

991 replies

116 likes

Account
  • 554065 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131212 Views

74 replies

12 likes

Account
Login
Premium
  • 131212 Views
  • 74 replies
  • 12 likes

Family premium not working

I have Spotify premium for the family and my account switched over to free this morning. I have not been booted from the admin and the admin has the bill on auto pay so the bill has been paid but I don it have proof of my email paying for the family ...

Newbie

I have Spotify premium for the family and my account switched over to free this morning. I have not been booted from the admin and the admin has the bill on auto pay so the bill has been paid but I d...

Bittencourt

Spotify Star

488 Views

1 replies

0 likes

  • 488 Views
  • 1 replies
  • 0 likes

Cannto post in forum

Hi before i can post in forum thread, now I can't. Im just allowed to post reply. How can I fix this? Thanks!

Casual Listener

Hi before i can post in forum thread, now I can't. Im just allowed to post reply. How can I fix this? Thanks!

Mats_Lif

Casual Listener

1190 Views

8 replies

0 likes

Other
  • 1190 Views
  • 8 replies
  • 0 likes

Radio Station Account

bagaimana caranya bisa menjadi account radio di spotify dan menjadi feature resmi di spotify?

Newbie

bagaimana caranya bisa menjadi account radio di spotify dan menjadi feature resmi di spotify?

205 Views

0 replies

0 likes

  • 205 Views
  • 0 replies
  • 0 likes

Spotify Familie gibt es nicht sondern free

Hallo ich habe heute gesehen das in der App steht das ich noch Spotify Family habe aber in der Internet Seite steht, dass ich free habe.Komisch ist aber das auf der Internet Seite noch steht das ich meine Family noch ändern kann.Ich habe also für Fam...

Newbie

Hallo ich habe heute gesehen das in der App steht das ich noch Spotify Family habe aber in der Internet Seite steht, dass ich free habe. Komisch ist aber das auf der Internet Seite noch steht das ic...

200 Views

0 replies

0 likes

  • 200 Views
  • 0 replies
  • 0 likes

Spotify through Vodafone

Hi, I have spotify premium through Vodafone but spotify have still been charging me for the past 3 months. Any ideas how to reslove this and get my money back? Thanks.

Newbie

Hi,   I have spotify premium through Vodafone but spotify have still been charging me for the past 3 months. Any ideas how to reslove this and get my money back?   Thanks.  &...

Maxim

Spotify Star

232 Views

1 replies

0 likes

Subscription
  • 232 Views
  • 1 replies
  • 0 likes

nom

Bonjour, Qqun peut-il m'aider. J'ai changé de nom et je n'aimerais plus que mon ancien nom apparaisse sur mon compte spotify. Dans mon profil, le nom d'utilisateur est carometrailler (ancien nom) et l'adresse mail ********** (également ancienne adres...

Visitor

Bonjour,   Qqun peut-il m'aider. J'ai changé de nom et je n'aimerais plus que mon ancien nom apparaisse sur mon compte spotify. Dans mon profil, le nom d'utilisateur est carometrailler (an...

ledigp7

Newbie

578 Views

1 replies

0 likes

Login
  • 578 Views
  • 1 replies
  • 0 likes

new account

I just made a new account following the steps on how to not have your account connected to your Facebook and I would like some help moving my playlists, followers, and songs to my new account.

Newbie

I just made a new account following the steps on how to not have your account connected to your Facebook and I would like some help moving my playlists, followers, and songs to my new account.

itu_

Community Legend

173 Views

1 replies

0 likes

  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant remember the email I used

I logged out of my account on accident. I cant remember which email i used for the account but i tried my only 2 emails AND my username (my username worked but I dont know which email it went too...) one email is for a free account and the other said...

Newbie

I logged out of my account on accident. I cant remember which email i used for the account but i tried my only 2 emails AND my username (my username worked but I dont know which email it went too...)...

Magrkus

Newbie

312 Views

2 replies

0 likes

  • 312 Views
  • 2 replies
  • 0 likes

Get music taken off!

Hello,I have an album on Spotify that I need removed A.S.A.P! The company that uploaded my album has been shut down due to legal reasons, and I need the album they put on Spotify to be taken off immediately. How do I go about making this happen?Pleas...

Newbie

Hello, I have an album on Spotify that I need removed A.S.A.P! The company that uploaded my album has been shut down due to legal reasons, and I need the album they put on Spotify to be taken off im...

itu_

Community Legend

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Update on my account

Just want to know what's going on if yoyou found a solution to my problem I would like my account back and running if possible thank you #07362096

Regular

Just want to know what's going on if yoyou found a solution to my problem I would like my account back and running if possible thank you #07362096

mathieutessier6

Regular

313 Views

3 replies

0 likes

Other
  • 313 Views
  • 3 replies
  • 0 likes

Error Code 3

Over night all of my devices with Spotify (laptop, phone, ipad) were logged out of my facebook spotify account and now it keeps telling me on all devices that I'm using the wrong credentials. I've tried using username only but since my account is lin...

Newbie

Over night all of my devices with Spotify (laptop, phone, ipad) were logged out of my facebook spotify account and now it keeps telling me on all devices that I'm using the wrong credentials. I've tr...

BrieCam

Newbie

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desvincular cuenta premium a perfil de facebook y pasarla a otro mail

Hola ¿Cómo puedo desvincular mi cuenta Spotify Premium de mi perfil de facebook y pasarla a otro mail? La ayuda que proporciona Spotify en confusa y engorrosa, para colmo no hay ayuda en linea por parte del personal de Spotify y si está no la encuent...

Newbie

Hola ¿Cómo puedo desvincular mi cuenta Spotify Premium de mi perfil de facebook y pasarla a otro mail? La ayuda que proporciona Spotify en confusa y engorrosa, para colmo no hay ayuda en linea por pa...

MonicaM_Bogota

Roadie

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagué un año de premium, tengo el recibo en mi cuenta, pero sigo en gratuito

Mi tarjeta no puede hacer cargos recurrentes, por lo que hice un pago anual completo por $1,188.00 el cual procedió exitosamente. Incluso tengo el número de recibo del pago por un año en mi sección de recibos, pero la app sigue diciendo que no he pag...

Newbie

Mi tarjeta no puede hacer cargos recurrentes, por lo que hice un pago anual completo por $1,188.00 el cual procedió exitosamente.   Incluso tengo el número de recibo del pago por un ...

MonicaM_Bogota

Roadie

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Redeeming voucher between countries

I bought a Spotify voucher in New Zealand for my friend in Australia. She cannot redeem the voucher as the currency is different. How can I update the voucher for her to use - happy to pay more if required??Anita

Casual Listener

I bought a Spotify voucher in New Zealand for my friend in Australia. She cannot redeem the voucher as the currency is different. How can I update the voucher for her to use - happy to pay more if re...

Maxim

Spotify Star

347 Views

3 replies

0 likes

  • 347 Views
  • 3 replies
  • 0 likes

cant use premium anymore

Today ive changed my mobile phone. And now my account says that i only have the free account. But i am paying every months for my premium account for eleven months now

Visitor

Today ive changed my mobile phone. And now my account says that i only have the free account. But i am paying every months for my premium account for eleven months now

Maxim

Spotify Star

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

WHAT AM I DOING WRONG

I bought spotify premium under the impression it could be used simultaneously on other devices, im trying to play a song whilst my dad is using spotify.. in a different city! And it keep pausing mine and making me choose my or his device and hes doin...

Newbie

I bought spotify premium under the impression it could be used simultaneously on other devices, im trying to play a song whilst my dad is using spotify.. in a different city! And it keep pausing mine...

Mogulman

Newbie

309 Views

3 replies

0 likes

  • 309 Views
  • 3 replies
  • 0 likes

Superuser Contribution NO PUEDO INGRESAR A MI CUENTA

Necesito ayuda, no puedo ingresar a mi cuenta desde hace 1 mes, estoy angustiado de no poder escuchar mis canciones!Solo me sale el mensaje que dice: " la página de redireccionó varias veces ". En un correo que me envió Spotify me dice que estoy bloq...

Visitor

Necesito ayuda, no puedo ingresar a mi cuenta desde hace 1 mes, estoy angustiado de no poder escuchar mis canciones! Solo me sale el mensaje que dice: " la página de redireccionó varias veces ". En ...

miguell1221

Newbie

630 Views

2 replies

0 likes

Account
Other
  • 630 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Cambie de plan de pago y no reconoce el cambio

Tenia cuenta premium anual y me cambié al de 3 meses pero me sigue pidiendo que actualice mis datos de pago (siendo que ya pagué por 3 meses con la misma cuenta).Ayuda!! :((( Dicen que en 5 dias me cortan mi suscripción.

Newbie

Tenia cuenta premium anual y me cambié al de 3 meses pero me sigue pidiendo que actualice mis datos de pago (siendo que ya pagué por 3 meses con la misma cuenta). Ayuda!! :((( Dicen que en 5 dias me...

MonicaM_Bogota

Roadie

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes