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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83642 Views

29 replies

0 likes

  • 83642 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104929 Views

10 replies

3 likes

Account
Login
  • 104929 Views
  • 10 replies
  • 3 likes

Solved!! Premium Family: Is the 12 months option for 1 user?!

I currently have a Premium account and would like to switch to Family Premium. If I go to the upgrade page, it shows me an "Other offers" link. If I click on it, I get the option to pay for 12 months in advance, for a price that is equivalent to 12 m...

Casual Listener

I currently have a Premium account and would like to switch to Family Premium. If I go to the upgrade page, it shows me an "Other offers" link. If I click on it, I get the option to pay for 12 m...

derwaldgeist

Casual Listener

2677 Views

2 replies

0 likes

  • 2677 Views
  • 2 replies
  • 0 likes

2 bills instead of 1

Hello,I got a bill from spotify to pay 2 times??Some one help me with this please

Casual Listener

Hello, I got a bill from spotify to pay 2 times?? Some one help me with this please

Bittencourt

Spotify Star

790 Views

5 replies

0 likes

  • 790 Views
  • 5 replies
  • 0 likes

I can't enter in Spotify. Wrong country in facebook, even if correct

Good morning, Every time that I try to access Spotify I lose many hours in vain, trying to enter with facebook account, and it says that the country is wrong in facebook even if I changed it. If I try to fill a form it requires to login and I can't. ...

Newbie

Good morning,   Every time that I try to access Spotify I lose many hours in vain, trying to enter with facebook account, and it says that the country is wrong in facebook even if I changed it...

Maxim

Spotify Star

408 Views

1 replies

0 likes

Login
  • 408 Views
  • 1 replies
  • 0 likes

Solved!! How to change country

Okay so I'm English living in Finland. Is it possible to get rid of the Finnish music reccomendations? I would prefer to see UK content. Thanks

Newbie

Okay so I'm English living in Finland. Is it possible to get rid of the Finnish music reccomendations? I would prefer to see UK content.   Thanks

Maxim

Spotify Star

455 Views

1 replies

0 likes

Premium
Subscription
  • 455 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount won't be accepted

Hi,i have spotify premium for students now for 6 months. Had to renew my student status in december 2016. Now i got the message, that i payed the full price of 9,99 euro for this month, and not 4,99 euro. I logged in my account and tried to change it...

Casual Listener

Hi, i have spotify premium for students now for 6 months. Had to renew my student status in december 2016. Now i got the message, that i payed the full price of 9,99 euro for this month, and not 4,9...

verena1403

Casual Listener

434 Views

2 replies

0 likes

  • 434 Views
  • 2 replies
  • 0 likes

99 cent deal charged me for 9.99

So i heard the deal on spotify about 3 months of spotify for 99 cents so i decided to do it! well i filled out my cc info and it charges me 9.99 cents. wtf? there is no phone number to reach these guys that i can see so can someone please direct me t...

Casual Listener

So i heard the deal on spotify about 3 months of spotify for 99 cents so i decided to do it! well i filled out my cc info and it charges me 9.99 cents. wtf? there is no phone number to reach these gu...

mike138

Newbie

7003 Views

30 replies

6 likes

Account
Premium
Subscription
  • 7003 Views
  • 30 replies
  • 6 likes

Subscription overlapping

When overlapping in subscription occurred,how can they do for the customer ?They add two more days to my last subscription date.

Casual Listener

When overlapping in subscription occurred,how can they do for the customer ? They add two more days to my last subscription date.

CHUNG-HSIEN

Casual Listener

578 Views

1 replies

0 likes

  • 578 Views
  • 1 replies
  • 0 likes

Spotify not working on premium

I get Premium through my service provider spark. It has reverted to free

Newbie

I get Premium through my service provider spark. It has reverted to free

annie_rose

Newbie

406 Views

1 replies

0 likes

Account
  • 406 Views
  • 1 replies
  • 0 likes

I want to delete my account

I want to delete my account that I created with facebook becasue I want to connect my facebook to my other account, how do I do that?

Newbie

I want to delete my account that I created with facebook becasue I want to connect my facebook to my other account, how do I do that?

GiovannaFava

Newbie

612 Views

2 replies

1 likes

  • 612 Views
  • 2 replies
  • 1 likes

Solved!! cancel subscription - playlists and saved music still available?

Hej there!I would like to cancel my spotify premium subscription. I would like to renew the subscripion then via my phone provider (I won't be charged for data then and I can get three free months ) Will my saved playlists and saved music, the artist...

Casual Listener

Hej there! I would like to cancel my spotify premium subscription. I would like to renew the subscripion then via my phone provider (I won't be charged for data then and I can get three free months ...

catbot

Casual Listener

689 Views

2 replies

0 likes

  • 689 Views
  • 2 replies
  • 0 likes

Superuser Contribution plan familiar, problemas con uno de los participantes al darle de alta

tengo el plan familiar y a mi pareja no la deja inscribirse que porque no se demuestra que viva conmigo si vivimos en la misma casa, y ya estaba dentro y se le fue retirada la función de premium

Newbie

tengo el plan familiar y a mi pareja no la deja inscribirse que porque no se demuestra que viva conmigo si vivimos en la misma casa, y ya estaba dentro y se le fue retirada la función de premium

MonicaM_Bogota

Roadie

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost Everything I had woth Spotify

I've rebooted my phone and spotify doesnt know me anymore.....Its lost my credit card details, lost my playlists, still had my email address but Im no longer premium and everything is gone...Im trying to contact someone because I'VE ALREADY PAID!!!! ...

Newbie

I've rebooted my phone and spotify doesnt know me anymore..... Its lost my credit card details, lost my playlists, still had my email address but Im no longer premium and everything is gone... ...

MonicaM_Bogota

Roadie

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Cancel subscription

Why is it so hard to cancel my subscription? It says that I pay through iTunes and have to follow some steps to cancel the subscription. I don't have mac or iPhone anymore, and it doesn't work when I try to log in on iTunes on my pc. Any advice? Is i...

Newbie

Why is it so hard to cancel my subscription? It says that I pay through iTunes and have to follow some steps to cancel the subscription. I don't have mac or iPhone anymore, and it doesn't work when I...

Maxim

Spotify Star

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Card being charged for premium account I don't have

Spotify is charging my debit card $10.00 every month for a premium account that I do not have. I need helping stopping these charges

Newbie

Spotify is charging my debit card $10.00 every month for a premium account that I do not have. I need helping stopping these charges

MonicaM_Bogota

Roadie

474 Views

1 replies

0 likes

Account
Premium
Subscription
  • 474 Views
  • 1 replies
  • 0 likes

Sing somones facebook off of my account

So idk if yous could help me signe somones facebook off of my account evert time I signe into my spotify his name and Facebook appear on me spotify home screen I can't figure put how to block or signe him off could you plz help me I'm tired of this i...

Regular

So idk if yous could help me signe somones facebook off of my account evert time I signe into my spotify his name and Facebook appear on me spotify home screen I can't figure put how to block or sign...

feelikeastrangr

Community Legend

343 Views

1 replies

0 likes

Account
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still getting charged for Spotify free

I am getting charged for an account i dont have on premium anymore how do i contact Spotify? I got in touch (somehow) with Spotify 5 or 6 months ago and the payments didnt stop????Need answer asap if possible.Thanks heaps0 Likes

Casual Listener

I am getting charged for an account i dont have on premium anymore how do i contact Spotify? I got in touch (somehow) with Spotify 5 or 6 months ago and the payments didnt stop???? Need answer ...

MonicaM_Bogota

Roadie

417 Views

1 replies

0 likes

iOS
  • 417 Views
  • 1 replies
  • 0 likes

Solved!! spotify premium

I unsubscribed from spotify premium a couple months ago cause i didn't want it anymore and the money was still taken out of my account today! i want my money back and no more charges!!!

Casual Listener

I unsubscribed from spotify premium a couple months ago cause i didn't want it anymore and the money was still taken out of my account today! i want my money back and no more charges!!!

Maxim

Spotify Star

720 Views

3 replies

0 likes

Subscription
  • 720 Views
  • 3 replies
  • 0 likes

Charged for month after account had been cancelled

Is there any way I can be reimbursed the money I was charged, for a month when my spotify subscription had been cancled?

Casual Listener

Is there any way I can be reimbursed the money I was charged, for a month when my spotify subscription had been cancled?

feelikeastrangr

Community Legend

575 Views

5 replies

0 likes

  • 575 Views
  • 5 replies
  • 0 likes

Premium account

How many account(s) is there under premium?

Newbie

How many account(s) is there under premium?

Maxim

Spotify Star

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes