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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76344 Views

28 replies

0 likes

  • 76344 Views
  • 28 replies
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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94171 Views

9 replies

2 likes

Account
Login
  • 94171 Views
  • 9 replies
  • 2 likes

Superuser Contribution Can't login to Spotify

Can't log in, hi! I can't log in to Spotify, it's says the pin-code I got from Spotify card wasn't Right pin- how should I do?? Nr Card#6039534100208714773 Pim BHNPQ9GB990

Newbie

Can't log in, hi! I can't log in to Spotify, it's says the pin-code I got from Spotify card wasn't Right pin- how should I do?? Nr Card#6039534100208714773 Pim BHNPQ9GB990

user-removed

Not applicable

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost 1000's of songs and premium PLS HELP!!

ok so i logged out of my spotify account to log into my brothers account to help him link his account with his FB when i had finished that i went to log back into my account and barely had 10 songsso then thought all my songs must be on my FB and rea...

Newbie

ok so i logged out of my spotify account to log into my brothers account to help him link his account with his FB  when i had finished that i went to log back into my account and barely had 10 ...

user-removed

Not applicable

419 Views

1 replies

0 likes

Account
Login
Premium
  • 419 Views
  • 1 replies
  • 0 likes

flavio

OLA BOM DIANESSA VERSÃO PREMIUM NÃO TEM COMO OUVIR NO CARRO USANDO O CABO AUXILIAR.NÃO ESTOU CONSEGUINDO.

Casual Listener

OLA BOM DIA NESSA VERSÃO PREMIUM NÃO TEM COMO OUVIR NO CARRO USANDO O CABO AUXILIAR. NÃO ESTOU CONSEGUINDO.

Bittencourt

Spotify Star

489 Views

3 replies

0 likes

  • 489 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscribe in Canada work in Mongolia?

Hello!If I have a Canadian Spotify account can I use it in Mongolia the same way? I work in Mongolia.Thank you!

Newbie

Hello! If I have a Canadian Spotify account can I use it in Mongolia the same way? I work in Mongolia. Thank you! 🙂

user-removed

Not applicable

445 Views

1 replies

0 likes

Subscription
  • 445 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium en pausa por pago

Ya ingresé varios medios de pago y dice que mis proveedores de tarjeta han tenido un mal día, yo creo que ustedes tienen un problema con su sistema

Newbie

Ya ingresé varios medios de pago y dice que mis proveedores de tarjeta han tenido un mal día, yo creo que ustedes tienen un problema con su sistema

user-removed

Not applicable

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recovering a playlist from deleted account

My previous Spotify account stopped working, probably due to chance in billing details which I forgot to update. The problem is that I cannot log in even to the free version of Spotify with that account. I made a new account ant that is working fine....

Newbie

My previous Spotify account stopped working, probably due to chance in billing details which I forgot to update. The problem is that I cannot log in even to the free version of Spotify with that acco...

user-removed

Not applicable

642 Views

1 replies

0 likes

Account
  • 642 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema logi

Ho effettuato la prova gratuita di 30 giorni di spotify premium con il telefono, l'app funziona solo che non mi è arrivata nessuna email di conferma e se provo ad accedere da un altro dispositivo mi dice che la prova gratuita non è stata attivata e m...

Visitor

Ho effettuato la prova gratuita di 30 giorni di spotify premium con il telefono, l'app funziona solo che non mi è arrivata nessuna email di conferma e se provo ad accedere da un altro dispositivo mi ...

user-removed

Not applicable

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Plan familiar

Porque un miembro de mi familia no puede aceptar la invitación? Al momento de poner la dirección le dice que no coincide

Newbie

Porque un miembro de mi familia no puede aceptar la invitación? Al momento de poner la dirección le dice que no coincide

user-removed

Not applicable

592 Views

3 replies

0 likes

Subscription
  • 592 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problemas com endereço

Prezados, mudo muito de endereço. Membros de minha família estão tendo problemas pois cada um ficou com um endereço diferente registrado. Não consigo ver qual endereço registrei quando iniciei o plano familiar. Preciso ter acesso ao meu endereço é pr...

Newbie

Prezados, mudo muito de endereço. Membros de minha família estão tendo problemas pois cada um ficou com um endereço diferente registrado. Não consigo ver qual endereço registrei quando iniciei o plan...

user-removed

Not applicable

536 Views

1 replies

0 likes

  • 536 Views
  • 1 replies
  • 0 likes

New phone

I signed up for a premium account about a month ago on my iPad, then I also set it up on my phone (iPhone 6). All was good, then I got a new phone, iPhone 7, my apps did not feed over, so I downloaded the Spotify App on my new phone, signed in, but I...

Newbie

I signed up for a premium account about a month ago on my iPad, then I also set it up on my phone (iPhone 6). All was good, then I got a new phone, iPhone 7, my apps did not feed over, so I downloade...

Maxim

Spotify Star

907 Views

1 replies

0 likes

Other
  • 907 Views
  • 1 replies
  • 0 likes

How to start Spotify 1 week trial

Can someone tell me how to start the 1 week trial of Spotify?

Newbie

Can someone tell me how to start the 1 week trial of Spotify?

Maxim

Spotify Star

551 Views

1 replies

0 likes

  • 551 Views
  • 1 replies
  • 0 likes

Solved!! Premium Family: Is the 12 months option for 1 user?!

I currently have a Premium account and would like to switch to Family Premium. If I go to the upgrade page, it shows me an "Other offers" link. If I click on it, I get the option to pay for 12 months in advance, for a price that is equivalent to 12 m...

Casual Listener

I currently have a Premium account and would like to switch to Family Premium. If I go to the upgrade page, it shows me an "Other offers" link. If I click on it, I get the option to pay for 12 m...

derwaldgeist

Casual Listener

2649 Views

2 replies

0 likes

  • 2649 Views
  • 2 replies
  • 0 likes

2 bills instead of 1

Hello,I got a bill from spotify to pay 2 times??Some one help me with this please

Casual Listener

Hello, I got a bill from spotify to pay 2 times?? Some one help me with this please

Bittencourt

Spotify Star

742 Views

5 replies

0 likes

  • 742 Views
  • 5 replies
  • 0 likes

I can't enter in Spotify. Wrong country in facebook, even if correct

Good morning, Every time that I try to access Spotify I lose many hours in vain, trying to enter with facebook account, and it says that the country is wrong in facebook even if I changed it. If I try to fill a form it requires to login and I can't. ...

Newbie

Good morning,   Every time that I try to access Spotify I lose many hours in vain, trying to enter with facebook account, and it says that the country is wrong in facebook even if I changed it...

Maxim

Spotify Star

399 Views

1 replies

0 likes

Login
  • 399 Views
  • 1 replies
  • 0 likes

Solved!! How to change country

Okay so I'm English living in Finland. Is it possible to get rid of the Finnish music reccomendations? I would prefer to see UK content. Thanks

Newbie

Okay so I'm English living in Finland. Is it possible to get rid of the Finnish music reccomendations? I would prefer to see UK content.   Thanks

Maxim

Spotify Star

440 Views

1 replies

0 likes

Premium
Subscription
  • 440 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount won't be accepted

Hi,i have spotify premium for students now for 6 months. Had to renew my student status in december 2016. Now i got the message, that i payed the full price of 9,99 euro for this month, and not 4,99 euro. I logged in my account and tried to change it...

Casual Listener

Hi, i have spotify premium for students now for 6 months. Had to renew my student status in december 2016. Now i got the message, that i payed the full price of 9,99 euro for this month, and not 4,9...

verena1403

Casual Listener

417 Views

2 replies

0 likes

  • 417 Views
  • 2 replies
  • 0 likes

99 cent deal charged me for 9.99

So i heard the deal on spotify about 3 months of spotify for 99 cents so i decided to do it! well i filled out my cc info and it charges me 9.99 cents. wtf? there is no phone number to reach these guys that i can see so can someone please direct me t...

Casual Listener

So i heard the deal on spotify about 3 months of spotify for 99 cents so i decided to do it! well i filled out my cc info and it charges me 9.99 cents. wtf? there is no phone number to reach these gu...

mike138

Newbie

6808 Views

30 replies

6 likes

Account
Premium
Subscription
  • 6808 Views
  • 30 replies
  • 6 likes

Subscription overlapping

When overlapping in subscription occurred,how can they do for the customer ?They add two more days to my last subscription date.

Casual Listener

When overlapping in subscription occurred,how can they do for the customer ? They add two more days to my last subscription date.

CHUNG-HSIEN

Casual Listener

546 Views

1 replies

0 likes

  • 546 Views
  • 1 replies
  • 0 likes

Spotify not working on premium

I get Premium through my service provider spark. It has reverted to free

Newbie

I get Premium through my service provider spark. It has reverted to free

annie_rose

Newbie

394 Views

1 replies

0 likes

Account
  • 394 Views
  • 1 replies
  • 0 likes

I want to delete my account

I want to delete my account that I created with facebook becasue I want to connect my facebook to my other account, how do I do that?

Newbie

I want to delete my account that I created with facebook becasue I want to connect my facebook to my other account, how do I do that?

GiovannaFava

Newbie

588 Views

2 replies

1 likes

  • 588 Views
  • 2 replies
  • 1 likes