Announcements
Happy Values Week! Today we celebrate Fun in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 155540 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 155540 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10578 Views
  • 3 replies
  • 10 likes
  • Security
  • 10578 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505980 Views
  • 985 replies
  • 112 likes
  • Account
  • 505980 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124383 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124383 Views
  • 74 replies
  • 12 likes

Kan niet meer in loggen

Ik weet mijn wachtwoord niet meer. Nu vul ik mijn gebruikers naam in en krijg ik geen mail binnen. Hoe kan ik weten welk e-mailadres er aan vast zit. Mijn gebruikers naam is jessedevor15

  • Newbie
  • Ik weet mijn wachtwoord niet meer. Nu vul ik mijn gebruikers naam in en krijg ik geen mail binnen. Hoe kan ik weten welk e-mailadres er aan vast zit. Mijn gebruikers naam is jessedevor15
  • Hubo
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Remotes don't work on Roku

I have a Roku 3 and ALL my remotes skip letters when trying to log in. The remotes work fine on ALL othetr Roku Channels but not on the Spotify channel;. Should I just stick with Panderoa or switch to another streaming app?

  • Casual Listener
  • I have a Roku 3 and ALL my remotes skip letters when trying to log in.  The remotes work fine on ALL othetr Roku Channels but not on the Spotify channel;.  Should I just stick with Pan...
  • jaycolson
  • Newbie
  • 470 Views
  • 5 replies
  • 1 likes
  • Account
  • 470 Views
  • 5 replies
  • 1 likes

invalid premium code

hey, i bought some hours ago a 10€ gift card in Germany and now i come home (also in Germany) and want to upgrade to premium, but spotify doesnt accept my premium code. its the first time something like this happend to me and im qiet angry, because i...

  • Newbie
  • hey, i bought some hours ago a 10€ gift card in Germany and now i come home (also in Germany) and want to upgrade to premium, but spotify doesnt accept my premium code. its the first time something l...
  • kbrooksc
  • Community Legend
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

Extentsion on bill

Do you offer ext on payments. My card is being sent through mail and would like an ext

  • Newbie
  • Do you offer ext on payments. My card is being sent through mail and would like an ext
  • kbrooksc
  • Community Legend
  • 210 Views
  • 2 replies
  • 0 likes
  • 210 Views
  • 2 replies
  • 0 likes

When help is needed Spotify is **bleep**

I just changed from premium to premium family and invited my wife - she cannot log in. There is nobody to talk to and that is unacceptable. What a load of rubbish

  • Newbie
  • I just changed from premium to premium family and invited my wife - she cannot log in. There is nobody to talk to and that is unacceptable. What a load of rubbish
  • Hubo
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Paid for Premium but account is free.

I had to close my dawn petersen account on spotify because i had signed up with facebook and i had closed my facebook account. I am almost certain that I paid for a premium membership when i opened a new account under ******@gmail.com. all of a sudde...

  • Visitor
  • I had to close my dawn petersen account on spotify because i had signed up with facebook and i had closed my facebook account. I am almost certain that I paid for a premium membership when i opened a...
  • KatesHere
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • Account
  • 228 Views
  • 1 replies
  • 0 likes

Family Plan - Differents address

Hi,Can i share Family Plan with my friends living differents address, but in same country?

  • Newbie
  • Hi, Can i share Family Plan with my friends living differents address, but in same country?
  • ErikG
  • Roadie
  • 423 Views
  • 2 replies
  • 0 likes
  • 423 Views
  • 2 replies
  • 0 likes

Family premium subscription

Hi, I am trying to upgrade my account to family but get this message - ' Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can help you further.'I wish to add othe...

  • Newbie
  • Hi, I am trying to upgrade my account to family but get this message - ' Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer s...
  • Maxim
  • Spotify Star
  • 229 Views
  • 3 replies
  • 0 likes
  • 229 Views
  • 3 replies
  • 0 likes

All 3 credit card rejected by Spotify??

Hi, I'm from Malaysia. Yesterday I tried to subscribe to Spotify with free 60 days premiuum option and then I key in my credit card for payment, but system shows "Oops, seems your card or payment provider is having a bad day." for all 3 cards. I call...

  • Casual Listener
  • Hi,   I'm from Malaysia. Yesterday I tried to subscribe to Spotify with free 60 days premiuum option and then I key in my credit card for payment, but system shows "Oops, seems your card or pa...
  • antonio55bd
  • Casual Listener
  • 536 Views
  • 7 replies
  • 1 likes
  • Account
    Premium
  • 536 Views
  • 7 replies
  • 1 likes

Membership and Subscription confusion

Hi I purchased a premium membership yesterday 1/24/17. I paid my yearly subscription in full. I upgraded to Family premium so I could include my wife an daughter this morning 1/25/17. Why is my subscription showing a renewal date of 9/24/17? That is ...

  • Newbie
  • Hi I purchased a premium membership yesterday 1/24/17. I paid my yearly subscription in full. I upgraded to Family premium so I could include my wife an daughter this morning 1/25/17. Why is my subsc...
  • KatesHere
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

student discount for college kid

how do i switch my account from premium to college student discount premium at 50% off.

  • Regular
  • how do i switch my account from premium to college student discount premium at 50% off.
  • Zeppelin012
  • Music Fan
  • 349 Views
  • 9 replies
  • 0 likes
  • Subscription
  • 349 Views
  • 9 replies
  • 0 likes

Can't login and deleted my FB

I tried to login, but it won't let me login and says I need to manage the settings on Facebook. Well I can't do that considering the account is deleted. So I can't login to my spotify or what?

  • Newbie
  • I tried to login, but it won't let me login and says I need to manage the settings on Facebook. Well I can't do that considering the account is deleted. So I can't login to my spotify or what?
  • Nic0_
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 217 Views
  • 1 replies
  • 0 likes

Cancel subscription for premium subscription when i don't have one

To whom it may concern, I've been charged the $9.99/mth subscription fee, however, when I log in it indicates I have a free subscription. Either cancel my subscription or please ensure I have a premium subscription under my e-mail name of neal_ibanez...

  • Newbie
  • To whom it may concern,   I've been charged the $9.99/mth subscription fee, however, when I log in it indicates I have a free subscription.  Either cancel my subscription or please ensure...
  • Bittencourt
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

cancelling subscription

if i purchased the 3 months for £0.99 but dont want to continue after the 3 months can i cancell now or will i lose the rest of the months ive paid for

  • Newbie
  • if i purchased the 3 months for £0.99 but dont want to continue after the 3 months can i cancell now or will i lose the rest of the months ive paid for 
  • Bittencourt
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Fiyatların artmasına tepki--iptal

Fiyat arttırımına tepki olaraktan üyeliğimi iptal ediyorum bu ülkede bircok cakallıklar mevcut yenisinin eklenmesini istemiyorum

  • Newbie
  • Fiyat arttırımına tepki olaraktan üyeliğimi iptal ediyorum bu ülkede bircok cakallıklar mevcut yenisinin eklenmesini istemiyorum 
  • 125 Views
  • 0 replies
  • 0 likes
  • 125 Views
  • 0 replies
  • 0 likes

Can't use Spotify Family while studying abroad...?

Hello everyone,I was part of a Spotify Family Premium account while living in San Diego with my cousins, but am now studying abroad in Germany. I became part of their Spotify Family in August and moved out to Berlin around the end of September. Every...

  • Newbie
  • Hello everyone, I was part of a Spotify Family Premium account while living in San Diego with my cousins, but am now studying abroad in Germany. I became part of their Spotify Family in August and m...
  • Maxim
  • Spotify Star
  • 879 Views
  • 1 replies
  • 0 likes
  • Premium
  • 879 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot revoke SONOS app permission, keeps being readded

I stayed at a rental recently, connected my Spotify account to the house SONOS system, and forgot to log out when leaving. The new tenant keeps using my Spotify account and I can't seem to lock them out. I've Changed my passwordClicked "Sign out ever...

  • Newbie
  • I stayed at a rental recently, connected my Spotify account to the house SONOS system, and forgot to log out when leaving.   The new tenant keeps using my Spotify account and I can't seem...
  • ferrari312
  • Newbie
  • 484 Views
  • 2 replies
  • 1 likes
  • 484 Views
  • 2 replies
  • 1 likes

Superuser Contribution Switcing payment method.

Hi. Recently moved to Canada and I wanted to switch my payment method from my American card to my Canadian card. Each time I entered my Canadian card number I was asked to switch to the Canadian site . Even when I went on the Canadian site and re ent...

  • Newbie
  • Hi. Recently moved to Canada and I wanted to switch my payment method from my American card to my Canadian card. Each time I entered my Canadian card number I was asked to switch to the Canadian site...
  • hellfishracing
  • Newbie
  • 198 Views
  • 2 replies
  • 0 likes
  • 198 Views
  • 2 replies
  • 0 likes

Solved!! Premium Account Disappeared and Payment Failure

I have been paying for and using Spotify Premium for about a year without any issues. All of a sudden, my payment fails to go through (I have plenty of money in my account and my bank has no issues) and my account gets dropped down to free user. When...

  • Casual Listener
  • I have been paying for and using Spotify Premium for about a year without any issues. All of a sudden, my payment fails to go through (I have plenty of money in my account and my bank has no issues) ...
  • Pogspotify
  • Casual Listener
  • 3251 Views
  • 19 replies
  • 0 likes
  • 3251 Views
  • 19 replies
  • 0 likes