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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421878 Views
  • 965 replies
  • 108 likes
  • Account
  • 421878 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186710 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186710 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103524 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103524 Views
  • 69 replies
  • 10 likes

Solved!! Company Subscription

I want to be abkle to set up a Spotify account for the Company I work for - in other words one subscription under the Company name and have approximately 20-25 people having access to it. How do I go about doing this?

  • Newbie
  • I want to be abkle to set up a Spotify account for the Company I work for - in other words one subscription under the Company name and have approximately 20-25 people having access to it.   Ho...
  • ErikG
  • Roadie
  • 750 Views
  • 1 replies
  • 0 likes
  • 750 Views
  • 1 replies
  • 0 likes

Account

I deleted my Facebook and now I cannot use my primium account? How do I retrieve my account? Without Facebook.

  • Newbie
  • I deleted my Facebook and now I cannot use my primium account? How do I retrieve my account? Without Facebook.
  • ErikG
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 140 Views
  • 1 replies
  • 0 likes

Charged twice an extra 10er for Facebook account

Hello - I renewed my Spotify subscription after temporarily downgrading from premium to free. However the account that was renewed wasn't my original account (cooken1) as I wanted but a seperate one linked to my Facebook (whose login details have the...

  • Newbie
  • Hello -  I renewed my Spotify subscription after temporarily downgrading from premium to free. However the account that was renewed wasn't my original account (cooken1) as I wanted but a seperat...
  • ErikG
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 156 Views
  • 1 replies
  • 0 likes

uploading local files to my music

hi, ive been trying to upload some of my music to spotify, however my pc is connected directly using cable instead of wifi connection, however my iphone is connected to the same internet, just that one is on cable, one is on wifi, this is causing my ...

  • Newbie
  • hi, ive been trying to upload some of my music to spotify, however my pc is connected directly using cable instead of wifi connection, however my iphone is connected to the same internet, just that o...
  • ErikG
  • Roadie
  • 154 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 154 Views
  • 1 replies
  • 0 likes

Solved!! Having trouble cancelling subscription

I would like to cancel my subscribtion, but when I follow the instructions on how to cancel it, it says that I'm on Spotify Free. But when I log into my Spotify account from my mobile or computer, I still have Premium features and it shows that I hav...

  • Casual Listener
  •   I would like to cancel my subscribtion, but when I follow the instructions on how to cancel it, it says that I'm on Spotify Free. But when I log into my Spotify account from my mobile or comp...
  • saxwood
  • Newbie
  • 749 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 749 Views
  • 4 replies
  • 0 likes

Connecting spotify to a Facebook that once had anothet spotify acc but was aleardy disconnected

Hi,I can't seem to connect my new spotify to my Facebook account that once had another spotify connected to it but disconnected already. It keeps saying that I cannot connect to this Facebook account because it has already an existing spotify acc (th...

  • Casual Listener
  • Hi, I can't seem to connect my new spotify to my Facebook account that once had another spotify connected to it but disconnected already. It keeps saying that I cannot connect to this Facebook acc...
  • ErikG
  • Roadie
  • 234 Views
  • 3 replies
  • 0 likes
  • 234 Views
  • 3 replies
  • 0 likes

Wrapped

Is it too late to receive the Wrapped email as long as settings have been correctly updated?

  • Casual Listener
  • Is it too late to receive the Wrapped email as long as settings have been correctly updated?
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 163 Views
  • 1 replies
  • 0 likes

Spotify premium is now free

I had paid with free codes until 2018. But today i suddenly have Spotify free. How can I get my paid time om Spotify premium back?

  • Newbie
  • I had paid with free codes until 2018. But today i suddenly have Spotify free. How can I get my paid time om Spotify premium back?
  • Maxim
  • Spotify Star
  • 385 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 385 Views
  • 1 replies
  • 0 likes

Solved!! premium subscription, number of acounts

I have a premium subscription and once a friend told me that two people could use the same acount. Is that true? how can i log in with another person?

  • Newbie
  • I have a premium subscription and once a friend told me that two people could use the same acount. Is that true? how can i log in with another person?  
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Ich habe 3 Monate Premium für 0,99€ bezahlt aber kein premium erhalten

Hallo! Ich habe bei dem Angebot von Spotify 3 Monate Premium für 99 Cent erworben und der Betrag wurde auch am 3. Januar abgebucht aber Premium habe ich trotzdem nicht. Habe mich schon an und ab gemeldet und die App neu installiert aber leider funkti...

  • Visitor
  • Hallo! Ich habe bei dem Angebot von Spotify 3 Monate Premium für 99 Cent erworben und der Betrag wurde auch am 3. Januar abgebucht aber Premium habe ich trotzdem nicht. Habe mich schon an und ab geme...
  • Maxim
  • Spotify Star
  • 1117 Views
  • 5 replies
  • 0 likes
  • 1117 Views
  • 5 replies
  • 0 likes

Solved!! My premium account in Serbia / Croatia / Bosnia / other country without Spotify

I live in Brazil and I have a premium account. Due to business reasons, in the next few years, I will be travelling often to Serbia / Bosnia / Croatia and I will be staying there for extensive periods (few months in a row). From what I know, the spot...

  • Casual Listener
  • I live in Brazil and I have a premium account. Due to business reasons, in the next few years, I will be travelling often to Serbia / Bosnia / Croatia and I will be staying there for extensive period...
  • kompkomp
  • Casual Listener
  • 13322 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 13322 Views
  • 4 replies
  • 0 likes

Superuser Contribution Issue with syncing my playlist

I'm having issues every week. My playlist are out of sync and I have to download it again.

  • Newbie
  • I'm having issues every week. My playlist are out of sync and I have to download it again.
  • Erika
  • Roadie
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Can't make payment

I just changed mobile network, which has cut off my pay by mobile for Spotify and caused my premium to lapse. I'm trying to set up the payment again on my new network, but whenever I click on the pay by mobile option the page fails to load and just g...

  • Newbie
  • I just changed mobile network, which has cut off my pay by mobile for Spotify and caused my premium to lapse. I'm trying to set up the payment again on my new network, but whenever I click on the pay...
  • ErikG
  • Roadie
  • 113 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 113 Views
  • 1 replies
  • 0 likes

Song shows up on Spotify website, although not on app

Hi, The song '5 minute freshen up' by Ryan Leslie is not available on my app for some reason. It shows up as greyed out - most of Ryan's songs are. Is this because I am in Australia? The spotify web player shows that spotify has the song. I just can ...

  • Newbie
  • Hi,   The song '5 minute freshen up' by Ryan Leslie is not available on my app for some reason. It shows up as greyed out - most of Ryan's songs are. Is this because I am in Australia?  ...
  • ErikG
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Solved!! Family account and member für 6 month in foreign countries

Hi there.We have a family account in germany and one of the member will be in USA for 6 months - will spotify premium family work for her?thanks

  • Casual Listener
  • Hi there. We have a family account in germany and one of the member will be in USA for 6 months - will spotify premium family work for her? thanks
  • MartinStoichkov
  • Community Legend
  • 262 Views
  • 3 replies
  • 0 likes
  • Account
  • 262 Views
  • 3 replies
  • 0 likes

Help! Deactivated FB had to make new account :(

Help please! Does anyone know how to get my saved playlists and downloaded stuff moved from deactivated FB account to new email activated account?Thank you

  • Newbie
  • Help please! Does anyone know how to get my saved playlists and downloaded stuff moved from deactivated FB account to new email activated account? Thank you 🙂
  • ErikG
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Is it possible to delete facebook and still access my spotify account?

Is it possible to delete facebook and still access my spotify account with my premium subscription?Can anybody help i would hope that in this day of age it would be possible

  • Newbie
  • Is it possible to delete facebook and still access my spotify account with my premium subscription? Can anybody help i would hope that in this day of age it would be possible
  • ErikG
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 165 Views
  • 1 replies
  • 0 likes

Spotify Student, Payment Method

Hi all, I am trying to switch to Spotify Student, and have already cancelled the regular Premium subscription, but as I try to activate the Student Premium, the Sofort Banking method of payment (which allows me to pay with a Maestro card), disappears...

  • Visitor
  • Hi all, I am trying to switch to Spotify Student, and have already cancelled the regular Premium subscription, but as I try to activate the Student Premium, the Sofort Banking method of payment (whic...
  • Maxim
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Country problem?

Hi, I've changed my account from the UK to NZ by changing my credit card and have also signed up to the Family plan. When signing up a new family member to the plan they get an error stating that they are not in the same country as me. When I log bac...

  • Newbie
  • Hi,   I've changed my account from the UK to NZ by changing my credit card and have also signed up to the Family plan.   When signing up a new family member to the plan they get an erro...
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Taken similar offer

I haven't been able to purchase premium with my main account. I have had an account before that had premium with the same card I put in I have deactivated that account and it has been over a month thinking I had to wait for the cancelation to go thro...

  • Newbie
  • I haven't been able to purchase premium with my main account. I have had an account before that had premium with the same card I put in I have deactivated that account and it has been over a month th...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes