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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80331 Views

9 replies

2 likes

Account
Login
  • 80331 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653625 Views

13 replies

4 likes

Account
  • 653625 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734017 Views

18 replies

29 likes

  • 734017 Views
  • 18 replies
  • 29 likes

Solved!! Shared account

My dad and I use the same premium account.We have different music tastes and don't know if it will undownload his songs from his phone if I take then off my kindle.I know there is an option to split the account but my kindle does not do that for some...

Newbie

My dad and I use the same premium account. We have different music tastes and don't know if it will undownload his songs from his phone if I take then off my kindle. I know there is an option to sp...

BlackEagle-Ben

Roadie

441 Views

1 replies

1 likes

  • 441 Views
  • 1 replies
  • 1 likes

Premium

Estoy muy decepcionada con Spotify... ósea cobran anualmente 202 soles por estar conectados con música y aparte 5.90 dólares q me lo cargan a la tarjeta.... que graciosos.... pues yo no pienso pagar esos 5.90 dólares.

Newbie

Estoy muy decepcionada con Spotify... ósea cobran anualmente 202 soles por estar conectados con música y aparte 5.90 dólares q me lo cargan a la tarjeta.... que graciosos.... pues yo no pienso pagar ...

BlackEagle-Ben

Roadie

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Error Code 4

I could play music on my PC last night but now I just keep getting Error code 4 and it says that I am offline when I know that I;mm not. I've read lots of posts on how to rectify this but none seem to help. Works great on my mobile but not on PC. HEL...

Newbie

I could play music on my PC last night but now I just keep getting Error code 4 and it says that I am offline when I know that I;mm not.  I've read lots of posts on how to rectify this but none ...

BlackEagle-Ben

Roadie

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

Logging in

How can I switch from logging in using my Facebook Account login to just logging in as a user into Spotify with a user I.D. & Password? I am a premium member... thanks!

Newbie

How can I switch from logging in using my Facebook Account login to just logging in as a user into Spotify with a user I.D. & Password?  I am a premium member... thanks! 

Maxim

Spotify Star

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

I really need to change Advertisement language

I live in Switzerland, yet my chosen language is English. I still get spotify advertisements in German - both when I'm listening but also on email. I tried but could not change the country in my settings as it's associated with my phone number etc......

Newbie

I live in Switzerland, yet my chosen language is English. I still get spotify advertisements in German - both when I'm listening but also on email. I tried but could not change the country in my sett...

BlackEagle-Ben

Roadie

341 Views

1 replies

1 likes

Account
Free
Other
  • 341 Views
  • 1 replies
  • 1 likes

Spotify is ripping me off

Spotify has been charging me for premium for two months and I have never authorized it. It won't let me cancel because my account says I'm on Spotify free.

Newbie

Spotify has been charging me for premium for two months and I have never authorized it. It won't let me cancel because my account says I'm on Spotify free.

BlackEagle-Ben

Roadie

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor

Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücret alınmadı. Tekrar dene veya başka bir ödeme yöntemi kullan. ı am taking these problem... What should I do ?

Newbie

Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücret alınmadı. Tekrar dene veya başka bir ödeme yöntemi kullan. ı am taking these problem... What should I do ?

630 Views

0 replies

0 likes

Premium
  • 630 Views
  • 0 replies
  • 0 likes

Change email when I don't know my password?

Alright, for some reason there is a emailadres linked to my account that I don't know and never heard off. Problem is that I can not change it because I don't know the password. I can not do the password recovery since the email is incorrect. The onl...

Newbie

Alright, for some reason there is a emailadres linked to my account that I don't know and never heard off. Problem is that I can not change it because I don't know the password. I can not do the pass...

BlackEagle-Ben

Roadie

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes

Being charged and premium has been cancelled for months

I saw that I was charged for premium today when I cancelled months ago. I looked at my bank statement and have been getting charged randomly since September. I need someone to contact me asap before the bank contacts your company about fraudulent cha...

Newbie

I saw that I was charged for premium today when I cancelled months ago. I looked at my bank statement and have been getting charged randomly since September.    I need someone to contact ...

user-removed

Not applicable

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Lost my card debit card

I was not able to pay the bill because of that .

Newbie

I was not able to pay the bill because of that .

137 Views

0 replies

0 likes

  • 137 Views
  • 0 replies
  • 0 likes

gift card

I have a gift card bout it doest working  

Newbie

I have a gift card bout it doest working   

user-removed

Not applicable

173 Views

1 replies

0 likes

  • 173 Views
  • 1 replies
  • 0 likes

Solved!! Where is my 2016 year in review?

I have my email address connected to my Facebook and Spotify account and I still get emails about community questions, etc. Is there a setting I need to change or something?

Casual Listener

I have my email address connected to my Facebook and Spotify account and I still get emails about community questions, etc. Is there a setting I need to change or something?

MartinStoichkov

Community Legend

6215 Views

3 replies

0 likes

Other
  • 6215 Views
  • 3 replies
  • 0 likes

Change picture on Discover Weekly playlist? I don't want to see my ex anymore on there...

Apparently, the discover weekly playlist took my profile picture from facebook about 2 years ago, and it hasn't updated since then. I have changed my picture since, logged out of spotify, etc. But on every device, my old ex girlfriend picture is stil...

Newbie

Apparently, the discover weekly playlist took my profile picture from facebook about 2 years ago, and it hasn't updated since then. I have changed my picture since, logged out of spotify, etc. B...

MartinStoichkov

Community Legend

579 Views

1 replies

0 likes

  • 579 Views
  • 1 replies
  • 0 likes

Não consigo assinar a promoção

Eu criei minha conta agora, faz menos de 10 minutos, porém quando tento efetuar a compra do Premium na promoção de 3 meses por 1,99 é apresentado um erro o qual diz que eu já testei o Premium nessa conta. O que eu faço?

Newbie

Eu criei minha conta agora, faz menos de 10 minutos, porém quando tento efetuar a compra do Premium na promoção de 3 meses por 1,99 é apresentado um erro o qual diz que eu já testei o Premium nessa c...

167 Views

0 replies

0 likes

  • 167 Views
  • 0 replies
  • 0 likes

paid for 3 months promoción tu premium... from toda y my account is free and my play lists desa

8th december ipaid for 3 months promoción tu premium... from toda y my account is free and my play lists desapeared" in "Accounts and Subscriptions"cibo del pedido 1404486516019Fecha8 de diciembre de 2016Número de orden399389873784074Forma de pagoCar...

Newbie

8th december i paid for 3 months promoción tu premium... from toda y my account is free and my play lists desapeared" in "Accounts and Subscriptions" cibo del pedido 1404486516019 Fecha 8 de d...

Franck4

Casual Listener

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes

Re: No Pay by Mobile option

I was planning to go premium and my carrier is SMART. But there's no pay by mobile option, I wanted to avail the 49 pesos for 3months. Help?

Casual Listener

I was planning to go premium and my carrier is SMART. But there's no pay by mobile option, I wanted to avail the 49 pesos for 3months. Help?

285 Views

0 replies

0 likes

  • 285 Views
  • 0 replies
  • 0 likes

Set up Payments month by month

I want to set up the payment subscription month by month because bank differ amounts in 24 months and I don't want that

Visitor

I want to set up the payment subscription month by month because bank differ amounts in 24 months and I don't want that

BlackEagle-Ben

Roadie

184 Views

1 replies

0 likes

  • 184 Views
  • 1 replies
  • 0 likes

Premium

Guten Tag, ich habe mir heute ein Account bei Spotify gemacht und habe das Angebot für 3 Monate gesehen. Habe dies Angeklickt und alles ausgefüllt. Darauf hin habe ich nur für 1 Monat bekommen.

Newbie

Guten Tag,   ich habe mir heute ein Account bei Spotify gemacht und habe das Angebot für 3 Monate gesehen. Habe dies Angeklickt und alles ausgefüllt. Darauf hin habe ich nur für 1 Monat bekomm...

Maxim

Spotify Star

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes