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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75913 Views

28 replies

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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93303 Views

9 replies

2 likes

Account
Login
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Superuser Contribution Re: 10 New Indie Songs For You This Week

I am getting charged for an account i dont have on premium anymore how do i contact Spotify?

Casual Listener

I am getting charged for an account i dont have on premium anymore how do i contact Spotify?

user-removed

Not applicable

1234 Views

1 replies

0 likes

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Accounts accidentally merged?

My dad was attempting to set up a family account with him, my sister and I. In the process I think that his Facebook account must have become connected to mine as now when I log into my account using my email and password, it brings me to an account ...

Newbie

My dad was attempting to set up a family account with him, my sister and I. In the process I think that his Facebook account must have become connected to mine as now when I log into my account using...

447 Views

0 replies

0 likes

Account
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Solved!!Superuser Contribution Country not updated in profile when changing paiement

Hola, I have an old french account and the country is not updated in my profile when I change my paiement method to a spanish card and as a consequence my flatemate from spain can not connect to our Family account.Thanks for helpBenjamin

Casual Listener

Hola, I have an old french account and the country is not updated in my profile when I change my paiement method to a spanish card and as a consequence my flatemate from spain can not connect to...

bangycool

Casual Listener

896 Views

5 replies

0 likes

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Superuser Contribution Changing my premium over to a new account

I am currently deleting all of my Facebook profiles and I need my premium account moved to my new account on here & playlists. Please. New Account is under Stephanie_pacheco@hotmail.com Please tell me how I can do this. Thanks.

Newbie

I am currently deleting all of my Facebook profiles and I need my premium account moved to my new account on here & playlists. Please.    New Account is under Stephanie_pacheco@hotmai...

user-removed

Not applicable

517 Views

1 replies

0 likes

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Premium subscription (bundle Corriere Spotify Premium)

I have a subscription in partnership with Corriere della Sera newspaper "C + and Spotify Premium" which worked until two days ago. Now I can fully access the services of the Corriere and only to those FREE Spotify. The customer care of Corriere tells...

Newbie

I have a subscription in partnership with Corriere della Sera newspaper "C + and Spotify Premium" which worked until two days ago. Now I can fully access the services of the Corriere and only to...

Maxim

Spotify Star

535 Views

3 replies

0 likes

Premium
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Superuser Contribution Facebook

I recently linked my facebook account to my spotify account so that I could get a profile picture. I now realize I did this the wrong way, and that it wasn't needed. I want to go back to my original spotify username, instead of my facebook name. I've...

Newbie

I recently linked my facebook account to my spotify account so that I could get a profile picture. I now realize I did this the wrong way, and that it wasn't needed.    I want to go back ...

user-removed

Not applicable

709 Views

1 replies

0 likes

Account
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Solved!! Friend with a private user possible?

I have a friend I want to follow but she has her account private. Is there a way for her to invite me or for me to add her anyway?She doesnt have Facebook. cheers

Casual Listener

I have a friend I want to follow but she has her account private. Is there a way for her to invite me or for me to add her anyway? She doesnt have Facebook.   cheers

Maxim

Spotify Star

461 Views

1 replies

0 likes

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Wrong Country - Unable to Change - Unable to join family plan

I'm currently traveling in the USA but I stay in Singapore. However, Spotify makes it impossible to change the country. This prevents me from joining my family plan. How do I resolve this?

Newbie

I'm currently traveling in the USA but I stay in Singapore.  However, Spotify makes it impossible to change the country. This prevents me from joining my family plan.  How do I resolv...

Maxim

Spotify Star

377 Views

1 replies

0 likes

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Not receiving my student discount!

I'm posting here because there doesn't seem to be a number I can call and I'd like to fix this before the next payment is due on Jan 28th. In August 2016, I subscribed to Spotify under a student discount, which I had done before and previously expire...

Newbie

I'm posting here because there doesn't seem to be a number I can call and I'd like to fix this before the next payment is due on Jan 28th.   In August 2016, I subscribed to Spotify under a stu...

Maxim

Spotify Star

378 Views

1 replies

0 likes

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Superuser Contribution Streaming Issue

When I am using my LTE coverage, I cannot play songs that I have not downloaded on to my phone! Anyone else having this issue? I'm not getting help from customer service!! It's like they don't load.

Newbie

When I am using my LTE coverage, I cannot play songs that I have not downloaded on to my phone! Anyone else having this issue? I'm not getting help from customer service!! It's like they don't load.

MaryS

Roadie

1133 Views

1 replies

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Superuser Contribution Can't login to Spotify

Can't log in, hi! I can't log in to Spotify, it's says the pin-code I got from Spotify card wasn't Right pin- how should I do?? Nr Card#6039534100208714773 Pim BHNPQ9GB990

Newbie

Can't log in, hi! I can't log in to Spotify, it's says the pin-code I got from Spotify card wasn't Right pin- how should I do?? Nr Card#6039534100208714773 Pim BHNPQ9GB990

user-removed

Not applicable

380 Views

1 replies

0 likes

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Superuser Contribution Lost 1000's of songs and premium PLS HELP!!

ok so i logged out of my spotify account to log into my brothers account to help him link his account with his FB when i had finished that i went to log back into my account and barely had 10 songsso then thought all my songs must be on my FB and rea...

Newbie

ok so i logged out of my spotify account to log into my brothers account to help him link his account with his FB  when i had finished that i went to log back into my account and barely had 10 ...

user-removed

Not applicable

417 Views

1 replies

0 likes

Account
Login
Premium
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flavio

OLA BOM DIANESSA VERSÃO PREMIUM NÃO TEM COMO OUVIR NO CARRO USANDO O CABO AUXILIAR.NÃO ESTOU CONSEGUINDO.

Casual Listener

OLA BOM DIA NESSA VERSÃO PREMIUM NÃO TEM COMO OUVIR NO CARRO USANDO O CABO AUXILIAR. NÃO ESTOU CONSEGUINDO.

Bittencourt

Spotify Star

489 Views

3 replies

0 likes

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Superuser Contribution Subscribe in Canada work in Mongolia?

Hello!If I have a Canadian Spotify account can I use it in Mongolia the same way? I work in Mongolia.Thank you!

Newbie

Hello! If I have a Canadian Spotify account can I use it in Mongolia the same way? I work in Mongolia. Thank you! 🙂

user-removed

Not applicable

444 Views

1 replies

0 likes

Subscription
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Superuser Contribution Spotify premium en pausa por pago

Ya ingresé varios medios de pago y dice que mis proveedores de tarjeta han tenido un mal día, yo creo que ustedes tienen un problema con su sistema

Newbie

Ya ingresé varios medios de pago y dice que mis proveedores de tarjeta han tenido un mal día, yo creo que ustedes tienen un problema con su sistema

user-removed

Not applicable

402 Views

1 replies

0 likes

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Superuser Contribution Recovering a playlist from deleted account

My previous Spotify account stopped working, probably due to chance in billing details which I forgot to update. The problem is that I cannot log in even to the free version of Spotify with that account. I made a new account ant that is working fine....

Newbie

My previous Spotify account stopped working, probably due to chance in billing details which I forgot to update. The problem is that I cannot log in even to the free version of Spotify with that acco...

user-removed

Not applicable

642 Views

1 replies

0 likes

Account
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  • 1 replies
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Superuser Contribution Problema logi

Ho effettuato la prova gratuita di 30 giorni di spotify premium con il telefono, l'app funziona solo che non mi è arrivata nessuna email di conferma e se provo ad accedere da un altro dispositivo mi dice che la prova gratuita non è stata attivata e m...

Visitor

Ho effettuato la prova gratuita di 30 giorni di spotify premium con il telefono, l'app funziona solo che non mi è arrivata nessuna email di conferma e se provo ad accedere da un altro dispositivo mi ...

user-removed

Not applicable

421 Views

1 replies

0 likes

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Plan familiar

Porque un miembro de mi familia no puede aceptar la invitación? Al momento de poner la dirección le dice que no coincide

Newbie

Porque un miembro de mi familia no puede aceptar la invitación? Al momento de poner la dirección le dice que no coincide

user-removed

Not applicable

591 Views

3 replies

0 likes

Subscription
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  • 3 replies
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Superuser Contribution Problemas com endereço

Prezados, mudo muito de endereço. Membros de minha família estão tendo problemas pois cada um ficou com um endereço diferente registrado. Não consigo ver qual endereço registrei quando iniciei o plano familiar. Preciso ter acesso ao meu endereço é pr...

Newbie

Prezados, mudo muito de endereço. Membros de minha família estão tendo problemas pois cada um ficou com um endereço diferente registrado. Não consigo ver qual endereço registrei quando iniciei o plan...

user-removed

Not applicable

536 Views

1 replies

0 likes

  • 536 Views
  • 1 replies
  • 0 likes