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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • SuStreepjeElle
  • Casual Listener
  • 332685 Views
  • 889 replies
  • 104 likes
  • Account
  • 332685 Views
  • 889 replies
  • 104 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147318 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147318 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 85710 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 85710 Views
  • 68 replies
  • 9 likes

Using family premium account and sonos speakers

Hi Can anyone confirm if we get a family premium account and we have sonos speakers that each family memeber can login and use the speaker separately? Thanks

  • Newbie
  • Hi    Can anyone confirm if we get a family premium account and we have sonos speakers that each family memeber can login and use the speaker separately?   Thanks
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Premium
  • 265 Views
  • 1 replies
  • 0 likes

Premium for Family: Main account registered in one country but now resides in another with wife

Hi, I am a premium user with the account registered in the Philippines, and currently on vacation in the Philippines for a few weeks. However, I am currently working in Indonesia with my wife, and recently tried to get her access to my newly activate...

  • Newbie
  • Hi,   I am a premium user with the account registered in the Philippines, and currently on vacation in the Philippines for a few weeks.   However, I am currently working in Indonesia wi...
  • 137 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 137 Views
  • 0 replies
  • 0 likes

Paid for premium, but it doesn't work

I bought spotify premium on an offer (3 months for 9 dkk), but when I log onto spotify it's not premium and there are adds like when you don't have premium. Does anyone know how to fix it?

  • Newbie
  • I bought spotify premium on an offer (3 months for 9 dkk), but when I log onto spotify it's not premium and there are adds like when you don't have premium. Does anyone know how to fix it?
  • MartinStoichkov
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • Premium
  • 142 Views
  • 1 replies
  • 0 likes

Locating a known playlist seems to not be possible unless I search for the playlist creator

I have created Forbiddenfruitz playlists but I am unable to ask my friends to search for these playlists unless they locate me specifically first, they are unable to locate these playlists. There are 5 or so at the moment each with 50 songs in.Please...

  • Casual Listener
  • I have created Forbiddenfruitz playlists but I am unable to ask my friends to search for these playlists unless they locate me specifically first, they are unable to locate these playlists. There are...
  • 75 Views
  • 0 replies
  • 0 likes
  • Other
  • 75 Views
  • 0 replies
  • 0 likes

Asking me to go Premium

I log into web version or through spotify app on the mac and get a request and link to upgrade to Premium... I am already a Premium account holder...Anyideas please?

  • Casual Listener
  • I log into web version or through spotify app on the mac and get a request and link to upgrade to Premium... I am already a Premium account holder... Anyideas please?
  • 71 Views
  • 0 replies
  • 0 likes
  • 71 Views
  • 0 replies
  • 0 likes

[Spoitify-Family] Linked a subaccount to the facebook of main account - cannot get back

Hello, I have a Spotify-Family Abonnement which was using my Facebook login. When I linked a sub-account of that family abo with the very same facebook it blocked my old main account. Is there a way to seperate them again? Thank you very much for you...

  • Casual Listener
  • Hello,   I have a Spotify-Family Abonnement which was using my Facebook login. When I linked a sub-account of that family abo with the very same facebook it blocked my old main account. Is the...
  • Maxim
  • Spotify Star
  • 228 Views
  • 3 replies
  • 0 likes
  • 228 Views
  • 3 replies
  • 0 likes

Premium promo

I think some people have same experience as mine. I've never used a premium account or subscribed. But when I want to have a premium offer IDR 19.990 for 3 months, I have to pay IDR 49.990 for 1 month. I've tried to see all payment methods and all of...

  • Newbie
  • I think some people have same experience as mine. I've never used a premium account or subscribed. But when I want to have a premium offer IDR 19.990 for 3 months, I have to pay IDR 49.990 for 1 mont...
  • 91 Views
  • 0 replies
  • 0 likes
  • 91 Views
  • 0 replies
  • 0 likes

Premium offer

so i saw this premium offer for 0,99 euro for 3 months, clicked on it, asked me to pay 10 euro for 1 month, paid as I thought it is a one time thing, but now my subscription will end in january 28th... and it says I cant use the 0,99 euro offer becau...

  • Casual Listener
  • so i saw this premium offer for 0,99 euro for 3 months, clicked on it, asked me to pay 10 euro for 1 month, paid as I thought it is a one time thing, but now my subscription will end in january 28th....
  • acidspades
  • Casual Listener
  • 140 Views
  • 2 replies
  • 0 likes
  • 140 Views
  • 2 replies
  • 0 likes

Problema com dispositivos

Alguém está usando meu Spotify e já mudei a senha várias vezes e acho que não saiu do celular da pessoa, como posso fazer para retirar esses dispositivos ?

  • Newbie
  • Alguém está usando meu Spotify e já mudei a senha várias vezes e acho que não saiu do celular da pessoa, como posso fazer para retirar esses dispositivos ?
  • Bittencourt
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Solved!! Spotify 3 Months Promo

Hello, I just wanted to ask a question. Do I get 6 months spotify premium if I buy the 3 months promo twice?

  • Newbie
  • Hello, I just wanted to ask a question. Do I get 6 months spotify premium if I buy the 3 months promo twice?
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Added to spotify family, still charged separately

Hi!After a few months of using my premium account, i've accepted an invitation from my brother to spotify family (he's the owner of the card that's charged for spotify family) and I'm still charged for my premium account. Joined the family account on...

  • Casual Listener
  • Hi! After a few months of using my premium account, i've accepted an invitation from my brother to spotify family (he's the owner of the card that's charged for spotify family) and I'm still charged...
  • Maxim
  • Spotify Star
  • 201 Views
  • 3 replies
  • 0 likes
  • 201 Views
  • 3 replies
  • 0 likes

Transition from single Premium to Family

Hi- User of Premium single account with other two family members in same household. How can I start a Family subscription ? - Do I have to cancel the single first ? Thanks, Leo.

  • Newbie
  • Hi- User of Premium single account with other two family members in same household. How can I start a Family subscription ? - Do I have to cancel the single first ?   Thanks, Leo.
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

3 months Premium Account promotion

Hello, I'd like to take advantage of 3 months Premium Account promotion for 19,99 PLN which is displaying in my Spotify Desktop player. When I click the banner I'm redirected to web page with similar banner, I click on it and I'm on payment choice pa...

  • Regular
  • Hello,   I'd like to take advantage of 3 months Premium Account promotion for 19,99 PLN which is displaying in my Spotify Desktop player. When I click the banner I'm redirected to web page wit...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 182 Views
  • 1 replies
  • 0 likes

Use gift Premium code for Family Premium?

A friend gave me 6 months of premium with a code, but I want to get family premium. How can I use my gift code to upgrade ot family premium?

  • Newbie
  • A friend gave me 6 months of premium with a code, but I want to get family premium. How can I use my gift code to upgrade ot family premium?
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Solved!! Student in Germany can't get "Student Premium Germany" while being abroad?!

Hi everybody.I'm on a longer journey through New Zealand. I tried to change from "Spotify for free" to "Spotify Premium Students Germany 4,99€" while on my trip. But it turns out I cannot do it. Can.anybody help?!Thirsty for some good music but nothi...

  • Newbie
  • Hi everybody. I'm on a longer journey through New Zealand. I tried to change from "Spotify for free" to "Spotify Premium Students Germany 4,99€" while on my trip. But it turns out I cannot do it. Ca...
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

accumulate a gift card with the premium discovery formula

Hi,may I accumulate a gift card (30 euros, 3 months) with the premium discovery formula (3 months, 1 euro) , to get 6 months prepaid? Or should I wait the end of the last one to use the first one ? Txs Lionel

  • Newbie
  • Hi, may I accumulate a gift card (30 euros, 3 months) with the premium discovery formula  (3 months, 1 euro) , to get 6 months prepaid? Or should I wait the end of the last one to use the ...
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Year in Review 2016

I'd like to start by saying I've seen the solution provided on other inquiries letting people know why they may not have received a year in review email. However, I seem to meet all the criteria for having received one and still didn't (even though I...

  • Casual Listener
  • I'd like to start by saying I've seen the solution provided on other inquiries letting people know why they may not have received a year in review email. However, I seem to meet all the criteria for ...
  • coleduprie1
  • Visitor
  • 6110 Views
  • 5 replies
  • 11 likes
  • Account
    Other
  • 6110 Views
  • 5 replies
  • 11 likes

Spotify Premium Offer 3 months €0.99

There was an offer for Spotify Premium; you only had to pay €0.99 for three months. Great deal dont you think? Except that, when i was handeling the deal, i HAD to pay €9.99 for only one month (it said so AFTER the payment), there was no way for me t...

  • Casual Listener
  • There was an offer for Spotify Premium; you only had to pay €0.99 for three months. Great deal dont you think? Except that, when i was handeling the deal, i HAD to pay €9.99 for only one month (it sa...
  • Maxim
  • Spotify Star
  • 839 Views
  • 3 replies
  • 0 likes
  • 839 Views
  • 3 replies
  • 0 likes

Never got an email after 12 months of student subscription

I never knew about about getting an email after 12 months and even then I never received one. I have been getting charged full even though I've been a student since 2012. Spotify fix this please, you have been charging more than what was agreed. I ne...

  • Newbie
  • I never knew about about getting an email after 12 months and even then I never received one. I have been getting charged full even though I've been a student since 2012. Spotify fix this please, you...
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • Account
  • 125 Views
  • 1 replies
  • 0 likes

Premium account

If my card got frozen and I got a new one but I don't want to start paying till I got all these gifts for people can I just restart the premium account later?

  • Newbie
  • If my card got frozen and I got a new one but I don't want to start paying till I got all these gifts for people can I just restart the premium account later?
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes