Help Wizard

Step 1


I can't log in

I can't log in

I already have an account for more than a year now but I used an other account for the last 6 months. Latelly I wanted to log in but it says the email and username are both incorrect or password. So I wanted to change my password but then it said that there wasn't an account for that email or username. So I tried to make a new account and it said that the email was already in use.  What do I have to do?

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Welcome to the Spotify Community! Let's help you get logged into your account. When


you registered for Spotify did you use your Facebook details or create a username? If you registered via Facebook you can reset your password at


If you're sure you didn't register via Facebook, please fill out the contact form so the team can help. 



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