New e-mail in use, old contact dead, can't change it

I've changed my ISP provider, and therefore have a new e-mail address. I'm using the FB loging link, and FB has allowed me to update my e-mail contact. However, Spotify will not allow me to log in. And when I try to reset password, it obviously doesn...

• TomMiller
• Newbie
• I've changed my ISP provider, and therefore have a new e-mail address.  I'm using the FB loging link, and FB has allowed me to update my e-mail contact.  However, Spotify will not allow me ...
• 2017-01-29 9:42:05 PM
• 2017-02-07 2:19:51 AM
• osornios
• Spotify Star
• 190 Views
• 1 replies
• 0 likes

Overcharged for Student Discount

I'm a college student and have been getting Spotify Premium at a discount. Usually it's $4.99 a month, but I just checked my bank statement and I was charged $9.99 for this month. I'm still a student, and have not changed my status or payment method....

• katiemarie22
• Newbie
• I'm a college student and have been getting Spotify Premium at a discount. Usually it's $4.99 a month, but I just checked my bank statement and I was charged $9.99 for this month. I'm still a student...
• 2016-09-02 7:52:02 PM
• 2017-02-07 2:11:52 AM
• lucybayes
• Newbie
• 1263 Views
• 2 replies
• 0 likes

Perhe spotify ei toimi

Hei Vaihdoin spotify premiumin perhe malliin. Laskulta veloitettu 29.1.2017 Spotify P0196BD116 14,99. Tili näyttää että meillä ilmainen versio käytössä. Nyt ei voida kuunnella yhtä aikaa musiikkia.Mitä pitää tehdä? t. Satu

• user-removed
• Visitor
• Hei   Vaihdoin spotify premiumin perhe malliin. Laskulta veloitettu  29.1.2017 Spotify P0196BD116 14,99. Tili näyttää että meillä ilmainen versio käytössä. Nyt ei voida kuunnella yhtä ai...
• 2017-02-03 8:23:33 PM
• 2017-02-07 2:08:53 AM
• Bittencourt
• Spotify Star
• 399 Views
• 1 replies
• 0 likes

Hacked account?

My Library > Songs is automatically saving entire albums from artists I've never heard of (primarily foreign rap music). Anyone else having this problem? I've reset my password and deleted all 3rd party apps. I changed a few other settings and the pr...

• jiujitsukaRN
• Newbie
• My Library > Songs is automatically saving entire albums from artists I've never heard of (primarily foreign rap music). Anyone else having this problem? I've reset my password and deleted al...
• 2017-02-06 3:51:05 PM
• 2017-02-07 2:04:29 AM
• osornios
• Spotify Star
• 155 Views
• 1 replies
• 0 likes
• Premium

Error code:3 - Invalid Password or Username - Premium Account

I can access the user panel through the site with my credentials as usual, but I can not access the Spotify desktop with the same credentials. Already try to change the password, the problem persists.

• sircrowleyz
• Casual Listener
• I can access the user panel through the site with my credentials as usual, but I can not access the Spotify desktop with the same credentials. Already try to change the password, the problem persists.
• 2017-02-06 4:42:17 PM
• 2017-02-07 2:02:17 AM
• osornios
• Spotify Star
• 276 Views
• 1 replies
• 0 likes
• Login

Direccion

Como cambiar la dirección de mi cuenta

• Regina10
• Newbie
• Como cambiar la dirección de mi cuenta
• 2017-02-06 8:47:03 PM
• 2017-02-07 2:01:16 AM
• osornios
• Spotify Star
• 235 Views
• 1 replies
• 0 likes

Profile name change

My spotify account connects to FacebookMy facebook display name was Sam LinSo Spotify change display/profile name as Sam Linand now My facebook display name is 黃文輝(chinese)But spotify profile name still appear as Sam Lin instead of 黃文輝 Any way to mak...

• cpdcs6937
• Newbie
• My spotify account connects to Facebook My facebook display name was Sam Lin So Spotify change display/profile name as Sam Lin and now My facebook display name ...
• 2017-02-06 8:54:33 PM
• 2017-02-07 2:00:09 AM
• osornios
• Spotify Star
• 422 Views
• 1 replies
• 0 likes

I live in the UK. Can I listen to Spotify when I travel to the USA?

• uitsig
• Casual Listener
• 2017-02-06 12:42:01 AM
• 2017-02-07 1:25:56 AM
• feelikeastrangr
• Community Legend
• 140 Views
• 1 replies
• 0 likes

Subscription

I have twonly Spotify accounts one I made a long time ago but later on in made a new premium account with the same email so now whenever I try to cancel the subscription it says I don't have premium because of the old account.

• Road1800
• Newbie
• I have twonly Spotify accounts one I made a long time ago but later on in made a new premium account with the same email so now whenever I try to cancel the subscription it says I don't have premium ...
• 2017-02-07 1:09:05 AM
• 2017-02-07 1:24:29 AM
• feelikeastrangr
• Community Legend
• 139 Views
• 1 replies
• 0 likes

Unable to purchase premium for a year

I keep trying to upgrade my account to premium for a year but everytime I enter my payment information, the payment never completes itself and the page loads back to where you can subscribe to premium but for a month. So I'm able to upgrade for 1 mon...

• stephbr
• Casual Listener
• I keep trying to upgrade my account to premium for a year but everytime I enter my payment information, the payment never completes itself and the page loads back to where you can subscribe to premiu...
• 2017-02-06 10:56:41 PM
• 2017-02-06 12:10:00 AM
• stephbr
• Casual Listener
• 193 Views
• 2 replies
• 0 likes

Superuser Contribution Paying through Globe SIM Problem

Spotify premium subscription does not accept my number (Prefix: +63956) but works when I try my old number. I cannot get a pin from this number. How can I fix this?

• rennard
• Newbie
• Spotify premium subscription does not accept my number (Prefix: +63956) but works when I try my old number. I cannot get a pin from this number. How can I fix this?
• 2017-02-05 11:43:27 AM
• 2017-02-06 11:59:06 PM
• MonicaM_Bogota
• Roadie
• 194 Views
• 1 replies
• 0 likes
• Account
  Premium

Subscription

I upgraded to premium but when i go to my spotify app it says i still have the free spotify and wont let me play my music freely

• user-removed
• Visitor
• I upgraded to premium but when i go to my spotify app it says i still have the free spotify and wont let me play my music freely
• 2017-02-06 10:35:14 PM
• 2017-02-06 11:03:18 PM
• Jacob
• Community Legend
• 374 Views
• 5 replies
• 0 likes

Premium account not working

My premium account is not working. My account on the website says that I have premium but my app isn't working as premium. Won't let me skip, download, etc

• Dylanhieb
• Casual Listener
• My premium account is not working. My account on the website says that I have premium but my app isn't working as premium. Won't let me skip, download, etc
• 2017-02-06 5:36:13 PM
• 2017-02-06 10:54:43 PM
• Maxim
• Spotify Star
• 271 Views
• 5 replies
• 0 likes

Superuser Contribution Number of acounts

I believe i have two acounts associated with the same email address. I want to sign into my old account because that acount is the one fido has on there system. I have called fido twice already, and they cant help. Im unable to sign in to the old aco...

• Trishajustason
• Newbie
• I believe i have two acounts associated with the same email address. I want to sign into my old account because that acount is the one fido has on there system. I have called fido twice already, and ...
• 2017-02-06 7:51:59 PM
• 2017-02-06 9:48:54 PM
• Julian
• Moderator
• 167 Views
• 1 replies
• 0 likes

Superuser Contribution Add family member, after reactivating acct

I have the family plan for a few month and forgot to pay it and then didn't have the money to pay and it was off for a month. Then I reactivated the family plan and sent invites and now when family goes through steps it doesn't change from free to pr...

• Caspakewlbeans
• Newbie
• I have the family plan for a few month and forgot to pay it and then didn't have the money to pay and it was off for a month. Then I reactivated the family plan and sent invites and now when family g...
• 2017-02-05 4:58:19 AM
• 2017-02-06 9:42:06 PM
• Julian
• Moderator
• 269 Views
• 1 replies
• 0 likes