Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 403 Views
  • 0 replies
  • 6 likes
  • Security
  • 403 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439635 Views
  • 970 replies
  • 108 likes
  • Account
  • 439635 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195253 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195253 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106828 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106828 Views
  • 70 replies
  • 11 likes

Superuser Contribution Problema con a cuenta familiar

Tengo un familiar que vive en la misma casa intenta registrándose con el código que le doy para estar en mi grupo familiar y le sale un error que no puede verificar que resida en el mismo lugar ,intentamos con email y pagando el encame y sigue salien...

  • Newbie
  • Tengo un familiar que vive en la misma casa intenta registrándose con el código que le doy para estar en mi grupo familiar y le sale un error que no puede verificar que resida en el mismo lugar ,inte...
  • ZullyB
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution still being charged for a premium spotify subscription and i cant access the account....

deletd my facebook account for good... my spotify will not let me log in with the username... im still getting charged and i cant access the account because my facebook doesnt exist anymore and its linked throught that.

  • Newbie
  • deletd my facebook account for good... my spotify will not let me log in with the username... im still getting charged and i cant access the account because my facebook doesnt exist anymore and its l...
  • ZullyB
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 162 Views
  • 1 replies
  • 0 likes

Solved!! Spotify family premium

Hi i am not able to get my daugther in to my premium family. I send her an inviterer and she gets IT. But when she puts in all the information, she still dosent get acsepted

  • Newbie
  • Hi i am not able to get my daugther in to my premium family. I send her an inviterer and she gets IT. But when she puts in all the information, she still dosent get acsepted
  • Bittencourt
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Conflicto cuenta familiar - cuenta premium indivudual

Buenos días, Hasta ahora tenía una suscripcion premium individual, hoy me he unido a una suscripción familiar a la que me han invitado. Veo como en mi perfil ya no aparece mi suscripcion premium individual, pero me gustaría asegurarme de que no me va...

  • Casual Listener
  • Buenos días,   Hasta ahora tenía una suscripcion premium individual, hoy me he unido a una suscripción familiar a la que me han invitado. Veo como en mi perfil ya no aparece mi suscripcion pre...
  • Bittencourt
  • Spotify Star
  • 291 Views
  • 3 replies
  • 0 likes
  • 291 Views
  • 3 replies
  • 0 likes

Spotify Premuim Family and Ideal

Hello Spotify Premium, I would like to pay my Spotify Premium Family account, with Ideal.. This is not possible at this moment..Can you arrange that it is possible, please? Thank you very much.. Greets, Nicolas Isa

  • Casual Listener
  • Hello Spotify Premium,   I would like to pay my Spotify Premium Family account, with Ideal..   This is not possible at this moment..Can you arrange that it is possible, please?   ...
  • Kaotika
  • Regular
  • 338 Views
  • 3 replies
  • 0 likes
  • 338 Views
  • 3 replies
  • 0 likes

Solved!! My song is owned by another artist with the same name!

Hi everyone! A year ago my song "On The Way" was distributed by Kaisen Records. The problem is that Spotify believe that the track was made by another artist called "Etto", that is the same artist name that I choosed years ago (due to my audience, ol...

  • Casual Listener
  • Hi everyone!   A year ago my song "On The Way" was distributed by Kaisen Records. The problem is that Spotify believe that the track was made by another artist called "Etto", that is the same ...
  • Etto
  • Casual Listener
  • 433 Views
  • 2 replies
  • 0 likes
  • 433 Views
  • 2 replies
  • 0 likes

Unsubscribe its not possible

Hello, I tried to cancel my subscribe twice and even if there is a confirmation message the account keeps going back to Premium and charging me. I don't have money in my bank account anymore. Please cancel my subscribe and don't automatic debit from ...

  • Casual Listener
  • Hello,   I tried to cancel my subscribe twice and even if there is a confirmation message the account keeps going back to Premium and charging me. I don't have money in my bank accou...
  • Bittencourt
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Problem Logging In

I signed up with Facebook, but have since deactivated my account. However, recently I reactivated my Facebook account, but still cannot log into Spotify. How do i fix this?

  • Newbie
  • I signed up with Facebook, but have since deactivated my account. However, recently I reactivated my Facebook account, but still cannot log into Spotify. How do i fix this?
  • jean3601
  • Community Legend
  • 203 Views
  • 2 replies
  • 0 likes
  • 203 Views
  • 2 replies
  • 0 likes

Solved!! My premium subscription only lasts a few days?

It has happened a few times now, the first few times I chalked it up as a bug and considered it a loss and I didn't pay much attention because I wasn't using spotify much as I simply didn't really have time to listen to much music (I use spotify most...

  • Casual Listener
  • It has happened a few times now, the first few times I chalked it up as a bug and considered it a loss and I didn't pay much attention because I wasn't using spotify much as I simply didn't real...
  • AppleBread
  • Casual Listener
  • 361 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 361 Views
  • 3 replies
  • 0 likes

Resetting my password

I am getting Spotify again after a year but I forgot my password but When I enter my email to reset my password it says that my email not asociated with an account that is active

  • Newbie
  • I am getting Spotify again after a year but I forgot my password but When I enter my email to reset my password it says that my email not asociated with an account that is active
  • jean3601
  • Community Legend
  • 187 Views
  • 2 replies
  • 0 likes
  • 187 Views
  • 2 replies
  • 0 likes

Invite familymember by phone number?

Hi. I just upgraded my premium spotify to a family membership.But one of my soons do not have an e - mail.Is it possible to invite him via the phone number? Using the link? How?B rgds from Monica

  • Newbie
  • Hi. I just upgraded my premium spotify to a family membership. But one of my soons do not have an e -  mail. Is it possible to invite him via the phone number? Using the link? How? B rgds fro...
  • Maxim
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Ativei a conta premim, o valor foi descontado mas os recursos não.

Olá,Comprei a conta premium, mas continuo na conta free e o valor foi descontado do meu cartão.

  • Newbie
  • Olá, Comprei a conta premium, mas continuo na conta free e o valor foi descontado do meu cartão.
  • Bittencourt
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Solved!! Trouble with multiple accounts

Hello guys.I'm having a bit of trouble with spotify. I will briefly describe my issue:I have 2 accounts, both created from facebook accounts let's say account1 (email1@gmail.com) and account2 (email2@hotmail.it)I subscribed with account2 but after th...

  • Casual Listener
  • Hello guys. I'm having a bit of trouble with spotify. I will briefly describe my issue: I have 2 accounts, both created from facebook accounts let's say account1 (email1@gmail.com) and account2 (em...
  • Doomkin
  • Casual Listener
  • 1039 Views
  • 2 replies
  • 0 likes
  • Account
  • 1039 Views
  • 2 replies
  • 0 likes

Assisting in re-setting password to new email account?

Hi All, I am trying to change my email address on my Spotify account.I am aware that you would go through your 'Edit Profile' to do so, however I have forgotten my password. To add to the issue, I do not have access to my old email account (subscribe...

  • Newbie
  • Hi All,   I am trying to change my email address on my Spotify account. I am aware that you would go through your 'Edit Profile' to do so, however I have forgotten my password.   To ad...
  • jean3601
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • Login
  • 202 Views
  • 1 replies
  • 0 likes

Deleted Spotify with Premium and want it back.

I deleted my Spotify account that was premium about a month ago and I would like to have one again. I no longer have an account and when I created a new one it said my credit card was already in use. How do I sign up for Premium once again?

  • Newbie
  • I deleted my Spotify account that was premium about a month ago and I would like to have one again. I no longer have an account and when I created a new one it said my credit card was already in use....
  • jean3601
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Can't use my paypal for premium spotify

Hello,I recently tried to upgrade to spotify premium using paypal. I have two accounts and accidently upgrade the wrong one. So i got rid of my subscription and then tried to use the same paypal to upgrade my subscription on the right account. Howeve...

  • Newbie
  • Hello, I recently tried to upgrade to spotify premium using paypal. I have two accounts and accidently upgrade the wrong one. So i got rid of my subscription and then tried to use the same paypal to...
  • jean3601
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Spotify Connect

Someone is connected to my Spotify through spotify connect and listening to music. I don't know who it is, all it says is white iPod. Please help. I want them off my account

  • Newbie
  • Someone is connected to my Spotify through spotify connect and listening to music. I don't know who it is, all it says is white iPod. Please help. I want them off my account
  • jean3601
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Changing countries

HelloI moved from USA to Malaysia in 2015. After about a month of using my US based premiummaccount, I received a Spotify message saying I can only use Spotify by switching my US premium account to a Spotify Malaysian account. I assume it knew my pho...

  • Casual Listener
  • Hello I moved from USA to Malaysia in 2015. After about a month of using my US based premiummaccount, I received a Spotify message saying I can only use Spotify by switching my US premium account to...
  • jean3601
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution change country

Hi, my dad lives in Malta and I got my premium from his card. Now my mom had started a family premium in Belgium. I can't join because my account is from Malta. How can I change this without giving credit card info?

  • Casual Listener
  • Hi,  my dad lives in Malta and I got my premium from his card. Now my mom had started a family premium in Belgium. I can't join because my account is from Malta. How can I change this without g...
  • Jack
  • Roadie
  • 360 Views
  • 3 replies
  • 0 likes
  • 360 Views
  • 3 replies
  • 0 likes

Solved!! Premium gift card form bug

The form for buying a premium gift card has an issue with the "Choose a delivery date" field. The form doesn't present a date picker for that field so the users need to guess the proper date format if they want to buy a gift card. I believe the expec...

  • Regular
  • The form for buying a premium gift card has an issue with the "Choose a delivery date" field. The form doesn't present a date picker for that field so the users need to guess the proper date format i...
  • Bittencourt
  • Spotify Star
  • 1645 Views
  • 5 replies
  • 0 likes
  • Premium
  • 1645 Views
  • 5 replies
  • 0 likes