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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 166046 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 166046 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11162 Views
  • 6 replies
  • 11 likes
  • Security
  • 11162 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514067 Views
  • 986 replies
  • 112 likes
  • Account
  • 514067 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125570 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125570 Views
  • 74 replies
  • 12 likes

Upgrade Subscription

Hi!I have the spotify app. I cant find any option allowing me to upgrade my subscription from free to premium. The thing is I also cant use the official site in any browser to upgrade my subscription because my money is on appstore.Any suggestions wo...

  • Casual Listener
  • Hi! I have the spotify app. I cant find any option allowing me to upgrade my subscription from free to premium. The thing is I also cant use the official site in any browser to upgrade my subscripti...
  • Maxim
  • Spotify Star
  • 669 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 669 Views
  • 4 replies
  • 0 likes

Unable to redeem Spotify gift card

I am trying to apply a Spotify gift card to my account. But when I try to go to the 'Redeem' page I get an error that says "Oops! Something went wrong. Please try again." Any help would be apprecated!

  • Casual Listener
  • I am trying to apply a Spotify gift card to my account. But when I try to go to the 'Redeem' page I get an error that says "Oops! Something went wrong. Please try again."   Any help would be a...
  • Bittencourt
  • Spotify Star
  • 860 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 860 Views
  • 6 replies
  • 0 likes

American Express gift card won't work

I am currently trying to use an AMEX gift card to purchase Premium. It has $30 on it, so I don't understand why it won't go through. Please help!

  • Visitor
  • I am currently trying to use an AMEX gift card to purchase Premium. It has $30 on it, so I don't understand why it won't go through. Please help!
  • Catee
  • Community Legend
  • 4116 Views
  • 1 replies
  • 0 likes
  • 4116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updating Facebook email not working

So I want to deactivate my Facebook account and use Spotify as a standalone app using the numerical log in username. However, I cannot access my email account linked to my Facebook and so cannot create a password for Spotify. I have changed my Facebo...

  • Newbie
  • So I want to deactivate my Facebook account and use Spotify as a standalone app using the numerical log in username. However, I cannot access my email account linked to my Facebook and so cannot crea...
  • MonicaM_Bogota
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant sign in using app

Hi iv gone back to spotify free but now cant login using app it said i dont hav an account yet i can still login to my account in brouser and if i try make a new account it said my emails alrdy used. Iv tryed re installing app with no change any help...

  • Newbie
  • Hi iv gone back to spotify free but now cant login using app it said i dont hav an account yet i can still login to my account in brouser and if i try make a new account it said my emails alrdy used....
  • MonicaM_Bogota
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switched to Student?

Hi, I switched to student before my account was supposed to be charged for premium, but on my account it still billed me for $9.99 instead of $4.99. This is kind of frustrating and I'd like my $5 back.

  • Newbie
  • Hi,  I switched to student before my account was supposed to be charged for premium, but on my account it still billed me for $9.99 instead of $4.99.  This is kind of frustrating and I'd ...
  • MonicaM_Bogota
  • Roadie
  • 246 Views
  • 1 replies
  • 1 likes
  • 246 Views
  • 1 replies
  • 1 likes

Solved!! Making New Account

How do I switch over all of my stuff onto my new account?

  • Newbie
  • How do I switch over all of my stuff onto my new account?
  • kirashi
  • Community Legend
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

Spotify charging me twice every month!

I have been using spotify for almost 8 years now, started from UK and now I am in Singapore. Never had a problem. Recently I checked my account statements carefully and realised Spotify has been charging me twice from April 2016 onwards. (Attachement...

  • Casual Listener
  • I have been using spotify for almost 8 years now, started from UK and now I am in Singapore. Never had a problem. Recently I checked my account statements carefully and realised Spotify has been char...
  • Shazooo
  • Casual Listener
  • 628 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 628 Views
  • 2 replies
  • 0 likes

Billing Confusion

Firstly, I can't find contact information for Spotify's team I stopped using Spotify over a month ago when my phone broke, although I never cancelled the subscrition. Close to a month ago, I tried using Spotify, but could only use Shuffle Play and my...

  • Regular
  • Firstly, I can't find contact information for Spotify's team   I stopped using Spotify over a month ago when my phone broke, although I never cancelled the subscrition. Close to a mo...
  • KatesHere
  • Community Legend
  • 2165 Views
  • 8 replies
  • 2 likes
  • Other
    Premium
    Subscription
  • 2165 Views
  • 8 replies
  • 2 likes

I'm still a student...

Hi,I'm a student in college and have been using my spotify discount for over two years now. My account switched back to premium without me noticing and it's been taking out $9.99 the last 3 months, and I JUST realized it. I still want my student subs...

  • Newbie
  • Hi, I'm a student in college and have been using my spotify discount for over two years now. My account switched back to premium without me noticing and it's been taking out $9.99 the last 3 month...
  • KatesHere
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Spotify stopped my service - it doesn't accept any methods of payment

My plan got stopped because my payments didn't go through. I have however contacted my bank and they said they received no attempts of charge by Spotify. I have contacted Spotify, got a robotic answer that didn't even address my message. There is no ...

  • Casual Listener
  • My plan got stopped because my payments didn't go through. I have however contacted my bank and they said they received no attempts of charge by Spotify. I have contacted Spotify, got a robotic answe...
  • alexfm-mx
  • Casual Listener
  • 230 Views
  • 2 replies
  • 0 likes
  • Account
  • 230 Views
  • 2 replies
  • 0 likes

Changing my adress on my main acccount

I moved a while ago, and I believe I changed my adress when I started my family premium subscription. Now I have a third account that I personally use and I've been trying to add it to my family plan, but when I put in my address it says it can't ver...

  • Newbie
  • I moved a while ago, and I believe I changed my adress when I started my family premium subscription. Now I have a third account that I personally use and I've been trying to add it to my family plan...
  • Maxim
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Charged for Premium but i m getting Basic package

Hi.i m being chard every month for Spotify Premium, altough i m getting the Basick package! Cheers

  • Newbie
  • Hi.i m being chard every month for Spotify Premium, altough i m getting the Basick package! Cheers
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unlinking Spotify to Playstation

I wish to unlink my spotify account to my old psn i cant login to or get access to. How do i unlink my spotify without logging into my old psn acct.

  • Visitor
  • I wish to unlink my spotify account to my old psn i cant login to or get access to. How do i unlink my spotify without logging into my old psn acct.
  • MonicaM_Bogota
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution unsubscribed but you ignored it and still charged me

I cancel premium half way through Jan, so xould an employee of your company explain why your system is saying im still premium and you just stole money from me. So, can i have back what doesnt belong to you or do i have to chargeback?

  • Newbie
  • I cancel premium half way through Jan, so xould an employee of your company explain why your system is saying im still premium and you just stole money from me. So, can i have back what doesnt belong...
  • MonicaM_Bogota
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

I've been playing for premium since March 28th 2016 and I have never had a subscription.

Hi, I have been paying every month for a premium account and I have never had a premium account. My account says I'm still listening to Spotify for free. I would like to cancel this subscription but I don't have the option to cancel it seeing as my a...

  • Newbie
  • Hi, I have been paying every month for a premium account and I have never had a premium account. My account says I'm still listening to Spotify for free. I would like to cancel this subscription but ...
  • Bittencourt
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Spark NZ Spotify Subscription Problems

It registers me as still on a premium account, however I'd already cancelled my free trial. Can't register through the Spark deal as it asks me to cancel, and when I click cancel brings me to the Spotify account page and says something went wrong.

  • Newbie
  • It registers me as still on a premium account, however I'd already cancelled my free trial. Can't register through the Spark deal as it asks me to cancel, and when I click cancel brings me to the Spo...
  • Bittencourt
  • Spotify Star
  • 544 Views
  • 1 replies
  • 0 likes
  • 544 Views
  • 1 replies
  • 0 likes

Being charged twice

Hi I am a student and I am being charged two direct debits which are £4.99 each. You're taking it from two different bank accounts on different days of the month. Please help!

  • Newbie
  • Hi I am a student and I am being charged two direct debits which are £4.99 each. You're taking it from two different bank accounts on different days of the month. Please help!
  • Bittencourt
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Switch from premium to student

Hey, I recently became a grad student and I would love to switch my premium (which is ending this month on the 13th anyways) to a student account. Can someone tell me how to do this? Do I need to cancel my premium account first? Thanks! Beatrice

  • Newbie
  • Hey,   I recently became a grad student and I would love to switch my premium (which is ending this month on the 13th anyways) to a student account. Can someone tell me how to do this? Do I ne...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Solved!! Charged 32 Times

I recently received an email from Spotify saying that I cancelled my account (which I didn't), and that it would no longer be active starting on February 16th. I am currently unable to log in (I receive a message saying my email address does not exis...

  • Newbie
  • I recently received an email from Spotify saying that I cancelled my account (which I didn't), and that it would no longer be active starting on February 16th.  I am currently unable to log in (...
  • TobiasYoung
  • Composer
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes