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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80602 Views

9 replies

2 likes

Account
Login
  • 80602 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654562 Views

13 replies

4 likes

Account
  • 654562 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735125 Views

18 replies

29 likes

  • 735125 Views
  • 18 replies
  • 29 likes

family plan problem

hey everyone,i have a problem when i reedem my family invitation, it said "You already joined two subscriptions in the past 12 months" but my account is free no subscribtions, what should i do? thanks everyone hope you all have a great holiday

Newbie

hey everyone, i have a problem when i reedem my family invitation, it said "You already joined two subscriptions in the past 12 months" but my account is free no subscribtions, what should i do? t...

199 Views

0 replies

0 likes

Account
Subscription
  • 199 Views
  • 0 replies
  • 0 likes

ORDER NUMBER

Is there a way to access your Spotify account with the order number you received once you bought Spotify premium ? Because I forgot my username and email to that account and the order number is all I have PLEASE HELP

Newbie

Is there a way to access your Spotify account with the order number you received once you bought Spotify premium ? Because I forgot my username and email to that account and the order number is all I...

3106 Views

0 replies

0 likes

  • 3106 Views
  • 0 replies
  • 0 likes

Solved!! Cargo no reconocido

Acaban de aplicarme un cargo "recurrente" por $1188 pesos de ADYEN*Spotify cuando yo tengo mis dos cuentas como Spotify free y NO autoricé dicha transacción. Tuve que bloquear mi tarjeta de crédito para que no se sigan haciendo estos cargos pero de v...

Newbie

Acaban de aplicarme un cargo "recurrente" por $1188 pesos de ADYEN*Spotify cuando yo tengo mis dos cuentas como Spotify free y NO autoricé dicha transacción. Tuve que bloquear mi tarjeta de crédito p...

Manuelbasto81

Visitor

9274 Views

50 replies

1 likes

  • 9274 Views
  • 50 replies
  • 1 likes

Subscription

Just got the I phone 7, logged into my account but it says my subscription is free, despite just getting charged the $4.99 student rate on the 19. My account says premium online but I'm not getting premium. I've reinstalled the app and re logged in m...

Newbie

Just got the I phone 7, logged into my account but it says my subscription is free, despite just getting charged the $4.99 student rate on the 19. My account says premium online but I'm not getting p...

Maxim

Spotify Star

196 Views

1 replies

0 likes

  • 196 Views
  • 1 replies
  • 0 likes

3 months

If I get 3 months premium by December 22nd. It lasts until March 22nd or just till the end of February?

Newbie

If I get 3 months premium by December 22nd. It lasts until March 22nd or just till the end of February?

131 Views

0 replies

0 likes

Premium
  • 131 Views
  • 0 replies
  • 0 likes

I pay the offert of 3 months and I still un acount free

I pay un December 9 and yesterday my Premium didn't worked... What I need to do?

Casual Listener

I pay un December 9 and yesterday my Premium didn't worked... What I need to do?

Hubo

Community Legend

277 Views

1 replies

0 likes

Account
Premium
Subscription
  • 277 Views
  • 1 replies
  • 0 likes

[Subscription] Debit Card/Direct Debit Payment Option

I had my payment for my preminium account taken out but there was a additional $27.99 taken out . Is there a reason or was it just a mishap ??

Newbie

I had my payment for my preminium account taken out but there was a additional $27.99 taken out . Is there a reason or was it just a mishap ??

Maxim

Spotify Star

330 Views

1 replies

0 likes

Account
Premium
  • 330 Views
  • 1 replies
  • 0 likes

Delete first and last name

Hello I recently dissociate my facebook account to spotify but my first and last name is still displayed on my profile.I would like that there is only my username.Thx.

Newbie

Hello I recently dissociate my facebook account to spotify but my first and last name is still displayed on my profile. I would like that there is only my username. Thx.

Maxim

Spotify Star

290 Views

1 replies

0 likes

Account
  • 290 Views
  • 1 replies
  • 0 likes

Cant link account with facebook

Hello. I recently got spotify premium, and wanted to link my facebook with it...but it tells me that its associated with another spotify account. How can I disassociate my facebook from whatever account its associated with?

Casual Listener

Hello.   I recently got spotify premium, and wanted to link my facebook with it...but it tells me that its associated with another spotify account. How can I disassociate my facebook from what...

Jsmith7861

Casual Listener

320 Views

2 replies

0 likes

  • 320 Views
  • 2 replies
  • 0 likes

MY Current playlist is gone.

Went to listen to the 200 plus songs a few weeks ago & they were just gone. I have been sending emails to Sonos..no luck. Can they be retreived? My username is Clau52.

Newbie

Went to listen to the 200 plus songs a few weeks ago & they were just gone. I have been sending emails to Sonos..no luck. Can they be retreived? My username is Clau52.

145 Views

0 replies

0 likes

  • 145 Views
  • 0 replies
  • 0 likes

I forget my email and user

My phone got destroyed I got a new one and I forgot my email user and password but I am still being charged on my credit card. And I will still like to listen to Spotify Premium.

Newbie

My phone got destroyed I got a new one and I forgot my email user and password but I am still being charged on my credit card. And I will still like to listen to Spotify Premium.

193 Views

0 replies

0 likes

Account
  • 193 Views
  • 0 replies
  • 0 likes

Wrongfully charged

I had free premium for 30 days. When the 30th day came I clicked on the 3 months for 0.99 a month and instead I got charged the regular price of $10. Please help me figure out how to get my money back and get the correct plan.

Newbie

I had free premium for 30 days. When the 30th day came I clicked on the 3 months for 0.99 a month and instead I got charged the regular price of $10. Please help me figure out how to get my money bac...

Maxim

Spotify Star

174 Views

1 replies

0 likes

  • 174 Views
  • 1 replies
  • 0 likes

Cancel subscription linked to Facebook but no longer have facebook

Hi my wife has cancelled her Facebook but forgot to cancel her Spotify she now cannot access Spotify but we are still being charged for 2 accounts. can you please cancel her subscription as I have now signed up for the family subscription to include ...

Casual Listener

Hi my wife has cancelled her Facebook but forgot to cancel her Spotify she now cannot access Spotify but we are still being charged for 2 accounts.   can you please cancel her subscription as ...

Nico39

Casual Listener

334 Views

2 replies

0 likes

  • 334 Views
  • 2 replies
  • 0 likes

Account switch

I have a premium account under my facebook signin paid via my sprint bill, but I deactivate facebook and have a regular user name sign in, how can i switch to my user name account and not lose my play list from the facebook signin

Newbie

I have a premium account under my facebook signin paid via my sprint bill, but I deactivate facebook and have a regular user name sign in, how can i switch to my user name account and not lose my pla...

265 Views

0 replies

0 likes

Account
Other
Premium
  • 265 Views
  • 0 replies
  • 0 likes

"Unable to redeem code" for Spotify Family

I was added to Spotify Family account, but I keep getting error saying "We are unable to redeem code" I can't access anything. I was given a code but I just get that message.

Newbie

I was added to Spotify Family account, but I keep getting error saying "We are unable to redeem code" I can't access anything. I was given a code but I just get that message.

208 Views

0 replies

0 likes

  • 208 Views
  • 0 replies
  • 0 likes

Cancelling a credit card

How do I cancel my cedit card linked to my 18 year olds spotify account as h is now working and moving out of home and I do not wish to continue paying

Newbie

How do I cancel my cedit card linked to my 18 year olds spotify account as h is now working and moving out of home and I do not wish to continue paying

153 Views

0 replies

0 likes

  • 153 Views
  • 0 replies
  • 0 likes

I don't know my password or email

I don't know my password or email but I only know The user name but I want to cancel Spotify because it's I just don't want it but I want to unsubscribeI rI don't know if you guys have a phone number or anything so I could talk to someone representat...

Newbie

I don't know my password or email but I only know The user name but I want to cancel Spotify because it's I just don't want it but I want to unsubscribeI rI don't know if you guys have a phone number...

160 Views

0 replies

0 likes

  • 160 Views
  • 0 replies
  • 0 likes

Solved!! Spotify premium

I pay for spotify premium every single month but my music won't even play when I'm offfline not to mention that I can't search for anything.

Newbie

I pay for spotify premium every single month but my music won't even play when I'm offfline not to mention that I can't search for anything.

user-removed

Not applicable

439 Views

4 replies

0 likes

  • 439 Views
  • 4 replies
  • 0 likes