I can't use promotion 1,99 R$ 3 months

I'm from Brazil Sorry for my english , byt when i selected the mode of pagament , the promotion losesQuando eu crio o boleto ele não cobra o valor da promoção cobra os 50 reais normais

• Ameba99
• Newbie
• I'm from Brazil Sorry for my english , byt when i selected the mode of pagament , the promotion loses Quando eu crio o boleto ele não cobra o valor da promoção cobra os 50 reais normais
• 2016-12-05 4:19:57 AM
• 2017-01-22 10:08:06 PM
• Bittencourt
• Spotify Star
• 334 Views
• 3 replies
• 1 likes

Superuser Contribution Double Charge for Two Accounts

Hi, I live with my mom and I bought her a 3 month $1 account. I just combined our accounts, but I have already been charged the $10 a month for both accounts (instead of the new upgraded $15 for both accounts). I can't figure out who to contact to ta...

• notrishno
• Newbie
• Hi, I live with my mom and I bought her a 3 month $1 account. I just combined our accounts, but I have already been charged the $10 a month for both accounts (instead of the new upgraded $15 for both...
• 2017-01-20 3:28:37 AM
• 2017-01-22 10:01:49 PM
• MonicaM_Bogota
• Roadie
• 180 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Superuser Contribution How do I sync my 2 Spotify account's?

Issues,Forever ago I created a Spotify account (NOT Linked to my Facebook) and that's been my primary account.I didn't realize I also created a New account using my Facebook (I had trouble logging into my original account) ... I thought my original a...

• TrisTris
• Newbie
• Issues, Forever ago I created a Spotify account (NOT Linked to my Facebook) and that's been my primary account. I didn't realize I also created a New account using my Facebook (I had trouble lo...
• 2017-01-20 3:08:41 AM
• 2017-01-22 10:00:02 PM
• MonicaM_Bogota
• Roadie
• 317 Views
• 1 replies
• 0 likes

There is a guy who use my account...

Hello,a guy from France use my Premium account. I have his email adress but i cant change the Password because he did it first.Can anybody help me?

• phil2202
• Newbie
• Hello, a guy from France use my Premium account. I have his email adress but i cant change the Password because he did it first. Can anybody help me?
• 2017-01-22 9:44:42 PM
• 2017-01-22 9:50:21 PM
• ErikG
• Roadie
• 171 Views
• 1 replies
• 0 likes
• Account
  Login
  Security

Correcting misinformation for artist (me) and double artist profile

My band is on Spotify but I have no way to change the band photo used (the image used is to large and displays only the midsection of the singer), or add a header image as seen on other artist pages.Also the band bio is inaccurate and needs to be tot...

• SpaceCrawler
• Music Fan
• My band is on Spotify but I have no way to change the band photo used (the image used is to large and displays only the midsection of the singer), or add a header image as seen on other artist pages....
• 2017-01-04 9:13:08 PM
• 2017-01-22 9:30:18 PM
• Maxim
• Spotify Star
• 1096 Views
• 19 replies
• 0 likes
• Other

Superuser Contribution Account problems: I pay for Familiar Premium, but today I am shown as Free

Hi, I am really upset today. I pay for a familiar plan, but today I opened Spotify hearing a lot of advertisements. My account is showing as Free, not Premium. I tried to log out and in again, but it still shows the same. All Spotify's bills are paid...

• kengiro91919191
• Newbie
• Hi,   I am really upset today. I pay for a familiar plan, but today I opened Spotify hearing a lot of advertisements. My account is showing as Free, not Premium. I tried to log out and in agai...
• 2017-01-21 2:39:15 PM
• 2017-01-22 9:25:32 PM
• user-removed
• Not applicable
• 292 Views
• 1 replies
• 1 likes
• Account

Superuser Contribution Transfer Facebook between Spotify accounts

Is it possible to close the account I made with Facebook so that I can add it to my other account?

• user-removed
• Visitor
• Is it possible to close the account I made with Facebook so that I can add it to my other account?
• 2017-01-21 8:20:15 AM
• 2017-01-22 9:04:56 PM
• user-removed
• Not applicable
• 290 Views
• 1 replies
• 0 likes
• Account

Superuser Contribution Family plan was $19. 99 rather than $14.99??

• Coltondj
• Newbie
• 2017-01-21 12:22:07 AM
• 2017-01-22 8:45:11 PM
• user-removed
• Not applicable
• 283 Views
• 1 replies
• 0 likes

Superuser Contribution How to update the information of the familiar plan(location,postcode,etc)?

I've join a familiar plan(premium) about a month ago, now with the last update from Spotify, I can not be in this plan because of the information of location and other things. How can the host of the plan, looks for that information(which he forgot)?

• slherra27
• Newbie
• I've join a familiar plan(premium) about a month ago, now with the last update from Spotify, I can not be in this plan because of the information of location and other things. How can the host of the...
• 2017-01-21 11:29:14 PM
• 2017-01-22 8:06:51 PM
• user-removed
• Not applicable
• 272 Views
• 1 replies
• 0 likes

unable to join family

was kicked oht of the family account and i cant join back in

• prestontonton
• Newbie
• was kicked oht of the family account and i cant join back in
• 2017-01-22 5:50:27 PM
• 2017-01-22 7:03:08 PM
• Maxim
• Spotify Star
• 309 Views
• 1 replies
• 0 likes

Account entirely hijacked

Greetings,This is posted from a different account. I am completely unable to acces my premium account (Name = ketsh). From one day to another I got logged out and i'm unable to log back in. I attempted to send a password recovery email, but I did not...

• Fefka
• Newbie
• Greetings, This is posted from a different account. I am completely unable to acces my premium account (Name = ketsh). From one day to another I got logged out and i'm unable to log back in. I att...
• 2017-01-22 6:15:25 PM
• 2017-01-22 6:58:10 PM
• Maxim
• Spotify Star
• 295 Views
• 1 replies
• 0 likes

Superuser Contribution me cobraron y no puedo usar spotify porque esta en pausa

me cobraron el mes de enero el dia 9 y mi cuenta aparce que no se ha realizado el pago y permanece en pausa ,pero si se realizo el cargo automatico e la tarjeta ,necesito que me solucionen esto .mi cuenta es Dylan Castillo .

• DylanCastillo
• Newbie
• me cobraron el mes de enero el dia 9 y mi cuenta aparce que no se ha realizado el pago y permanece en pausa ,pero si se realizo el cargo automatico e la tarjeta ,necesito que me solucionen esto .mi c...
• 2017-01-21 7:13:19 PM
• 2017-01-22 6:27:45 PM
• user-removed
• Not applicable
• 506 Views
• 1 replies
• 0 likes

Superuser Contribution Help

I have family premium but it won't allow my husband and I to have separate accounts?

• Gem88
• Newbie
• I have family premium but it won't allow my husband and I to have separate accounts?
• 2017-01-21 7:08:22 PM
• 2017-01-22 6:08:02 PM
• user-removed
• Not applicable
• 329 Views
• 1 replies
• 0 likes
• Premium

Superuser Contribution Can't use account but paying for it

Is there any way of cancelling an account when you can't log in? I don't remember the password for my other Spotify account and have had a new phone and can't log in. I've subsribed to Premium on this account so I can still use it out and about but t...

• ellieyates94
• Newbie
• Is there any way of cancelling an account when you can't log in? I don't remember the password for my other Spotify account and have had a new phone and can't log in. I've subsribed to Premium on thi...
• 2017-01-21 6:03:55 PM
• 2017-01-22 5:45:54 PM
• user-removed
• Not applicable
• 287 Views
• 1 replies
• 0 likes

Superuser Contribution Premium

Cannot add family premium account even though I am currently living in the same address of the beneficiary

• Cegao123
• Newbie
• Cannot add family premium account even though I am currently living in the same address of the beneficiary
• 2017-01-21 5:46:47 PM
• 2017-01-22 5:39:10 PM
• user-removed
• Not applicable
• 283 Views
• 1 replies
• 0 likes

Superuser Contribution Comprei a versão prêmio mas ainda n foi liberada

Queria saber o que foi isso

• 0m1ster0
• Newbie
• Queria saber o que foi isso
• 2017-01-21 5:22:05 PM
• 2017-01-22 5:36:43 PM
• user-removed
• Not applicable
• 267 Views
• 1 replies
• 0 likes

Subscriptions!

I just subscribe to a family premium but when i try to use spotify app on my computer, it says that i am still on spotify free. But when i login through the website, it says im premium. My iphone app is working fine though. When i tried to look for t...

• bartgoh
• Newbie
• I just subscribe to a family premium but when i try to use spotify app on my computer, it says that i am still on spotify free. But when i login through the website, it says im premium. My iphone app...
• 2017-01-22 5:06:08 PM
• 2017-01-22 5:18:53 PM
• morgannamonett
• Music Fan
• 254 Views
• 1 replies
• 0 likes

Superuser Contribution Logging in on computers with no social media access

I'd like to use my spotify account at work instead of pandora but I cannot log-in because social media websites are blocked. I do not understand why I can not log in with my e-mail and password for facebook! this is very frustration because I am able...

• btdolen89
• Newbie
• I'd like to use my spotify account at work instead of pandora but I cannot log-in because social media websites are blocked. I do not understand why I can not log in with my e-mail and password for f...
• 2017-01-21 4:28:34 PM
• 2017-01-22 5:07:44 PM
• user-removed
• Not applicable
• 342 Views
• 1 replies
• 0 likes