Premium

[jdaniel]

Hello there ! 

     I just paid for premium and I am not getting the benefits.

It seems like my account is registered to my facebook account which shares the same email address. I am currently residing in Spain and I can't log on to my account.

    If possible, can you purge my facebook account that is related to my email address so I can start using my priveledges 🙂 

thank you ! I have the receipt from apple if you need a proof of purchase.

[MonicaM_Bogota]

Hi, @jdaniel!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Don't hesitate to drop us a message if you need extra help.

[jdaniel]

Hello!

Thank you for responding.

Here is what I have so far,  my order no. is a 10 digit alphanumeric and my document no. has 12 digits.

I tried signing in with the email address and its still on "free" status.

I can't log on to my facebook account and it gives this message, "You can only use Spotify abroad for 14 days." 

I am currently residing here in Spain.