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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422555 Views
  • 965 replies
  • 108 likes
  • Account
  • 422555 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187178 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187178 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103778 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103778 Views
  • 70 replies
  • 10 likes

Solved!! premium accound and gift card

Hello,I have premium Spotify (I pay by MasterCard) and I get gift card (3 month).When I add gift card to my account, my payments will be suspend? Or what? Thanks!Paulina

  • Casual Listener
  • Hello, I have premium Spotify (I pay by MasterCard)  and I get gift card (3 month). When I add gift card to my account,  my payments will be suspend? Or what?   Thanks! Paulina
  • Bittencourt
  • Spotify Star
  • 398 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 398 Views
  • 3 replies
  • 0 likes

Activate code

Were ia codo tô activate premium account????Were o found This ?

  • Newbie
  • Were ia codo tô activate premium account???? Were o found This ?
  • Hubo
  • Community Legend
  • 1635 Views
  • 1 replies
  • 1 likes
  • 1635 Views
  • 1 replies
  • 1 likes

cant acess to my subscription

somehow spotify kick out my friend. but when I sent him link to come back he cant acess. He wrote right adress but it does not works.

  • Casual Listener
  • somehow spotify kick out my friend. but when I sent him link to come back he cant acess. He wrote right adress but it does not works. 
  • Hubo
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 187 Views
  • 1 replies
  • 0 likes

Delete someone from my account

I have a user who's hack my account and I can't find a way delete him off how can I fix this problem

  • Regular
  • I have a user who's hack my account and I can't find a way delete him off how can I fix this problem
  • Hubo
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change of address

I have recently got back from uni and been added onto my brothers spotify premium, we received this. "A quick update about your subscription Thanks for subscribing to Premium for Family. We couldn't confirm the address for Harvey Baldwin matchers you...

  • Newbie
  • I have recently got back from uni and been added onto my brothers spotify premium, we received this.   "A quick update about your subscription Thanks for subscribing to Premium for Family. We ...
  • Leo
  • Spotify
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Solved!! My spotify reset

Before today I had premium. I had playlists and had downloaded them. I went to log into my account today and it was clear spotify had done an update but after that update all my playlists are gone and i don't have premium anymore

  • Casual Listener
  • Before today I had premium. I had playlists and had downloaded them. I went to log into my account today and it was clear spotify had done an update but after that update all my playlists are gone an...
  • kate546
  • Casual Listener
  • 247 Views
  • 2 replies
  • 0 likes
  • Account
  • 247 Views
  • 2 replies
  • 0 likes

Superuser Contribution Change my adress

How can I change my adress to manage the Family Subscription with my wife?

  • Newbie
  • How can  I change my adress to manage the Family Subscription with my wife?
  • 11179451001
  • Newbie
  • 336 Views
  • 2 replies
  • 0 likes
  • Account
  • 336 Views
  • 2 replies
  • 0 likes

subscription

i deactivated my spotify subscription last month in Decem6ber of 201, im sure i did. i did it right after i was billed because i was low on money, and i was just billed again :c if anyone can help me iv removed the sub again but i dont want to be bil...

  • Casual Listener
  • i deactivated my spotify subscription last month in Decem6ber of 201, im sure i did. i did it right after i was billed because i was low on money, and i was just billed again :c if anyone can help me...
  • Jacob
  • Community Legend
  • 206 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 206 Views
  • 2 replies
  • 0 likes

Un paso atrás: no poder ver los seguidores

Nada yo page tres meses y me nomas una semana me lo dejaron el prmium quero saber porque y si me lo puedo poner para tras page co gif card

  • Casual Listener
  • Nada yo page tres meses y me nomas una semana me lo dejaron el prmium quero saber porque y si me lo puedo poner para tras page co gif card
  • Garcia4
  • Casual Listener
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Purchased Student discount but not working

Hey everyone! I recently purchased the student discount but I am not receiving any of the benefits. I know it said it could take up to 28 days to get validated so does that mean I need to wait that long before I get the benefits of the student discou...

  • Casual Listener
  • Hey everyone!   I recently purchased the student discount but I am not receiving any of the benefits. I know it said it could take up to 28 days to get validated so does that mean I need to wa...
  • Maxim
  • Spotify Star
  • 196 Views
  • 3 replies
  • 0 likes
  • 196 Views
  • 3 replies
  • 0 likes

Spotify family plan payment difficulties

I have a spotify family account, recently we had to cancel our credit cards becuase of fraud, i would like to know if there is anyway to reactivate my plan without having to redo everything, just to switch payment methods simply and easily

  • Newbie
  • I have a spotify family account, recently we had to cancel our credit cards becuase of fraud, i would like to know if there is anyway to reactivate my plan without having to redo everything, just to ...
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Changing currency

Hello,After trying the 7 day trial I am considering upgrading to premium but when checking the prices it ays them in Argentine Pesos. I moves from the US to Argentina and would like to see it in Dollars. I try to change the country and see it can onl...

  • Newbie
  • Hello, After trying the 7 day trial I am considering upgrading to premium but when checking the prices it ays them in Argentine Pesos. I moves from the US to Argentina and would like to see it in Do...
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 178 Views
  • 1 replies
  • 0 likes

[German/Deutsch] Support antwortet nicht mehr...

Hallo liebe Community,Ich habe meine Email wieder freigeben lassen um einen neuen Account zu erstellen.. dummerweise habe ich mich in meinem Namen komplett verschrieben und habe den Support gefragt ob er mein Benutzernamen ändern könnte oder mein Acc...

  • Visitor
  • Hallo liebe Community, Ich habe meine Email wieder freigeben lassen um einen neuen Account zu erstellen.. dummerweise habe ich mich in meinem Namen komplett verschrieben und habe den Support gefragt...
  • Shabbageha
  • Newbie
  • 928 Views
  • 2 replies
  • 0 likes
  • Account
  • 928 Views
  • 2 replies
  • 0 likes

You know what would be really cool with Premium..

To add a 'dislike' option to a song or artist. I often like to browse and just let spotify do it's thing to pick music for me...but all of a sudden it plays something i HATE. Something i never want to hear again, but i can't do anything about it. Ano...

  • Casual Listener
  • To add a 'dislike' option to a song or artist. I often like to browse and just let spotify do it's thing to pick music for me...but all of a sudden it plays something i HATE. Something i never want t...
  • mapuya19
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! My spotify account is hacked

Please someone help me...My account got hackedHere the proof....Please spotify emplooyee to retreve my Premium account T_TNB : Now my account has been recover, Big thanks to Spotify support

  • Casual Listener
  • Please someone help me... My account got hacked Here the proof.... Please spotify emplooyee to retreve my Premium account T_T NB : Now my account has been recover, Big thanks to Spotify s...
  • pangeranpas1
  • Casual Listener
  • 323 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 323 Views
  • 2 replies
  • 0 likes

Solved!! I moved to USA

Hey community, I moved on USA from Turkey 1 month ago, I set my computer I'm at US and spotify said your country settings are different than now your exist location. I setted on my spotify too. So, still I can't logging to my account on my iPhone and...

  • Newbie
  • Hey community, I moved on USA from Turkey 1 month ago, I set my computer I'm at US and spotify said your country settings are different than now your exist location. I setted on my spotify too. So, s...
  • laleli
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Conned into the 3-month @ 99c per month

Hi, I signed up for 3 months @ 99c per month and today (January 16th) Spotify says that my payment information was erroneous and that my account was suspended... I re-entered my payment info then got billed 9.99$... That is NOT right.

  • Casual Listener
  • Hi,   I signed up for 3 months @ 99c per month and today (January 16th) Spotify says that my payment information was erroneous and that my account was suspended... I re-entered my payment info...
  • Catee
  • Community Legend
  • 659 Views
  • 3 replies
  • 0 likes
  • 659 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lost all my songs and playlists!

Hi, I tried yesterday to disconnect Spotify from my Facebook account. Changed passwords for both account, logged in again, went through a million pages and downloads and when I was finally able to log into Spotify again, I couldn't find any of my son...

  • Newbie
  • Hi,    I tried yesterday to disconnect Spotify from my Facebook account. Changed passwords for both account, logged in again, went through a million pages and downloads and when I was fin...
  • MonicaM_Bogota
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes