Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 352 Views
  • 0 replies
  • 6 likes
  • Security
  • 352 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 438765 Views
  • 970 replies
  • 108 likes
  • Account
  • 438765 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194830 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194830 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106676 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106676 Views
  • 70 replies
  • 11 likes

Changing password

I have been trying to change my password because I got a new phone. I have wasted an hour of my life trying to do so! It keeps saying that my session has expired. What the **bleep**? I pay for a premium subscription. This is frustrating.

  • Casual Listener
  • I have been trying to change my password because I got a new phone. I have wasted an hour of my life trying to do so! It keeps saying that my session has expired. What the **bleep**? I pay for a prem...
  • juliemvari-us
  • Casual Listener
  • 172 Views
  • 2 replies
  • 0 likes
  • 172 Views
  • 2 replies
  • 0 likes

Music gets paused

Hi,When i'm listening to spotify, the music keeps getting paused because someone else is using my account.As far as I know, i'm the only one using the account.I've tried to log out and change my password but that doesn't work.Does anyone know what to...

  • Newbie
  • Hi, When i'm listening to spotify, the music keeps getting paused because someone else is using my account. As far as I know, i'm the only one using the account. I've tried to log out and change...
  • Nico
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 187 Views
  • 1 replies
  • 0 likes

Solved!! Aggregating new members into Premium Family Plan

Would like to know what is meant when in Requirements to go for Premium Family Plan is said .... "members do need to reside into same address". Do they need to stay below same roof ?; or into same flat?; or in same street?; or in same location?. Furt...

  • Newbie
  • Would like to know what is meant when in Requirements to go for Premium Family Plan is  said .... "members do need to reside into same address".  Do they need to  stay below same roof ...
  • timmieschaap
  • Composer
  • 347 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 347 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount not Renewed in Time, will I need to pay double?

Hi there. I didn't realize that I needed to renew my student discount annually, so I just got charged $9.99. I quickly changed back to the student discount, which says it will charge me $4.99 in a few days, but I am wondering if I will still need to ...

  • Newbie
  • Hi there. I didn't realize that I needed to renew my student discount annually, so I just got charged $9.99. I quickly changed back to the student discount, which says it will charge me $4.99 in...
  • Maxim
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium family

Gisteren spotity premium gestart vanuit 'free'. Op het account staat dit goed aangegeven, ook een bevestigingsmail ontvangen maar op mijn telefoon (en van de gezinsleden ) blijft het 'free'. Ik heb al diverse malen uitgelogd en opnieuw ingelogd, maar...

  • Newbie
  • Gisteren spotity premium gestart vanuit 'free'. Op het account staat dit goed aangegeven, ook een bevestigingsmail ontvangen maar op mijn telefoon (en van de gezinsleden 😩) blijft het 'free'. Ik heb...
  • user-removed
  • Not applicable
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution changed payment details effected family subscritions.

HelloI changed my payment card, as previous one had been cancelled. My premium subscription carried on fine, but lost all my family. Tried to readd them but it says email address is already linked to an account and won't let me.Thank you

  • Newbie
  • Hello I changed my payment card, as previous one had been cancelled. My premium subscription carried on fine, but lost all my family. Tried to readd them but it says email address is already linked ...
  • user-removed
  • Not applicable
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution FAMILY - Change address for Family Premium member

Hi, I've accepted a family premium invitation but have keyed in a different address from the owner of the subscription. How do I edit the address? Thanks.

  • Newbie
  • Hi,   I've accepted a family premium invitation but have keyed in a different address from the owner of the subscription. How do I edit the address?   Thanks.
  • user-removed
  • Not applicable
  • 713 Views
  • 1 replies
  • 0 likes
  • 713 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM ALAMIYORUM

Her gün deniyorum ve 2 veya 3 farkli karttan 2 farkli hesapta denedim premium alamiyorum kartin bilgilerini yazdigimda Tüh kart sağlayicin kötü bir gün geçiriyor vs vs diyo artik çıldırıcam

  • Newbie
  • Her gün deniyorum ve 2 veya 3 farkli karttan 2 farkli hesapta denedim premium alamiyorum kartin bilgilerini yazdigimda Tüh kart sağlayicin kötü bir gün geçiriyor vs vs diyo artik çıldırıcam
  • user-removed
  • Not applicable
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Play credit/wallet payments, are they going to happen soon?

Hello, Will there be an option in the near future to be able to pay for spotify with google play credits? From some of the topics I can see that many users would benifit from this payment method, it absolutley makes sense for this capability to be of...

  • Newbie
  • Hello,   Will there be an option in the near future to be able to pay for spotify with google play credits?   From some of the topics I can see that many users would benifit from this p...
  • user-removed
  • Not applicable
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Two accounts with different mails

Need to delete my main acc cause I dont remember the mail attached to it. Got another acc but dont wanna pay double up. Looked around but cant find anyway to contact spotify

  • Newbie
  • Need to delete my main acc cause I dont remember the mail attached to it. Got another acc but dont wanna pay double up. Looked around but cant find anyway to contact spotify
  • bonilla
  • Newbie
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Solved!! New phone playlists gone

So today i got my new Iphone 7. And when i started it up and went onto spotify i saw that all my playlists are gone, and i dont know why. I tried to log onto facebook and login thro spotify and it still dosent work. Pls help had like 700 songs haha

  • Casual Listener
  • So today i got my new Iphone 7. And when i started it up and went onto spotify i saw that all my playlists are gone, and i dont know why. I tried to log onto facebook and login thro spotify and it st...
  • Tobiasmattsson
  • Casual Listener
  • 1739 Views
  • 2 replies
  • 0 likes
  • 1739 Views
  • 2 replies
  • 0 likes

Payment Method Failed

I'm trying to update my payment method, and I've tried with three cards, all active, and Spotify is telling me that it's unable to process it. I can't contact anyone through Spotify, and it's not on my bank's side. Any ideas?

  • Casual Listener
  • I'm trying to update my payment method, and I've tried with three cards, all active, and Spotify is telling me that it's unable to process it. I can't contact anyone through Spotify, and it's not on ...
  • Bittencourt
  • Spotify Star
  • 400 Views
  • 3 replies
  • 0 likes
  • 400 Views
  • 3 replies
  • 0 likes

i can't see others playlists anymore?

hey can someone tell me why i can't see others playlists anymore? thx

  • Casual Listener
  • hey can someone tell me why i can't see others playlists anymore? thx
  • ILikeBunnies
  • Newbie
  • 861 Views
  • 5 replies
  • 1 likes
  • Other
  • 861 Views
  • 5 replies
  • 1 likes

can't use spotify out of USA

HiI started using Spotify a month ado when visiting my brother who lives in Florida.Got back home (Israel) 2 weeks ago, used Spotify every day and couldn't today.Tried to change country in "edit profile" but there's only USA thereCan i use Spotify in...

  • Newbie
  • Hi I started using Spotify a month ado when visiting my brother who lives in Florida. Got back home (Israel) 2 weeks ago, used Spotify every day and couldn't today. Tried to change country in "edi...
  • Maxim
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Solved!! misleading offer?!

Hi,In (12/20/16 @ Netheland )There was banner with an offer 3 months in the price of one.I've completed the payment and then after 1 month my account has been changed to free!Can you fix this issue please!

  • Casual Listener
  • Hi, In (12/20/16 @ Netheland )There was banner with an offer 3 months in the price of one. I've completed the payment and then after 1 month my account has been changed to free! Can you fix th...
  • FatBox
  • Casual Listener
  • 321 Views
  • 4 replies
  • 0 likes
  • 321 Views
  • 4 replies
  • 0 likes

Deleted Facebook. Can't log in now.

I deleted my Facebook account and now I can't access Spotify anymore. I created a new account and I just want everything transferred to my new account, including my premium. How do I go about this? Thanks

  • Newbie
  • I deleted my Facebook account and now I can't access Spotify anymore. I created a new account and I just want everything transferred to my new account, including my premium. How do I go about this? T...
  • PilotAC
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • Login
  • 191 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't change payment details with TD Canada

Hello Guys, I just moved from Istanbul to Toronto, applied to TD Green Credit Card and obtained it. It does not let me to change my payment details with my new TD credit card data and it says: "It looks like your card is from a non-Spotify country---...

  • Casual Listener
  • Hello Guys,   I just moved from Istanbul to Toronto, applied to TD Green Credit Card and obtained it.   It does not let me to change my payment details with my new TD credit card data a...
  • CanerM
  • Casual Listener
  • 426 Views
  • 2 replies
  • 0 likes
  • 426 Views
  • 2 replies
  • 0 likes

Solved!! Playstation log in

So a few months ago, i logged my spotify into a psn account. That psn account and its details have since been removed from my playstation. I have no way of retrieving it. Now i can't log my spotify into my current account because it's signed into the...

  • Casual Listener
  • So a few months ago, i logged my spotify into a psn account. That psn account and its details have since been removed from my playstation. I have no way of retrieving it. Now i can't log my spotify i...
  • Dreadlord
  • Community Legend
  • 738 Views
  • 3 replies
  • 0 likes
  • 738 Views
  • 3 replies
  • 0 likes

Family Subscriptions

If I already have a premium, rising to Family before the expiry of my premium subscription is debited me again the total cost of the Family?Or only the difference?Thank you

  • Regular
  • If I already have a premium, rising to Family before the expiry of my premium subscription is debited me again the total cost of the Family? Or only the difference? Thank you
  • Maxim
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 303 Views
  • 1 replies
  • 0 likes

Solved!! Applying for Student discount through existing premium account.

I have recently got an NUS extra card and want to apply the student discount to my account. Everytime I follow the instructions on the website it asks me to put my card details in again. Is there a way to apply the discount without cancelling my subs...

  • Casual Listener
  • I have recently got an NUS extra card and want to apply the student discount to my account. Everytime I follow the instructions on the website it asks me to put my card details in again. Is there a w...
  • lapickles
  • Casual Listener
  • 350 Views
  • 2 replies
  • 0 likes
  • Account
  • 350 Views
  • 2 replies
  • 0 likes