My spotify reset

[kate546]

Before today I had premium. I had playlists and had downloaded them. I went to log into my account today and it was clear spotify had done an update but after that update all my playlists are gone and i don't have premium anymore

[Maxim · Accepted solution]

Hey @kate546,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[kate546]

Thank you!! That worked