Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421625 Views
  • 965 replies
  • 108 likes
  • Account
  • 421625 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186573 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186573 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103487 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103487 Views
  • 69 replies
  • 10 likes

Superuser Contribution Artist management switchover

I was a member of a band that released a record in 2006. We were signed to a small label that took care of all of our digital accounts. We've been on Spotify for quite a while and have gained quite a few followers and listeners. The band is no longer...

  • Newbie
  • I was a member of a band that released a record in 2006. We were signed to a small label that took care of all of our digital accounts. We've been on Spotify for quite a while and have gain...
  • user-removed
  • Not applicable
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Ich bezahle als Premium Kunde werde aber nur als Spotify Free Kunde angezeigt

Ich bezahle die Premiumbeitrag, werde aber auf allen Geräten als Free Kunde geführt! Dies ist seitdem ich das Handy und den Laptop wechseln musste. Wie werde ich endlich wieder als Premiumkunde geführt????

  • Newbie
  • Ich bezahle die Premiumbeitrag, werde aber auf allen Geräten als Free Kunde geführt! Dies ist seitdem ich das Handy und den Laptop wechseln musste.   Wie werde ich endlich wieder als Premiumku...
  • Maxim
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • Premium
  • 201 Views
  • 1 replies
  • 0 likes

Deleted my email account and I can not remember my password for Spotify

HiI downloaded the Spotify app ages ago on my phone and I signed up with an email which I recently deleted. I've forgotten my password for Spotify and now I can't reset it because the password reset email goes to the email account I deletedPlease tel...

  • Visitor
  • Hi I downloaded the Spotify app ages ago on my phone and I signed up with an email which I recently deleted. I've forgotten my password for Spotify and now I can't reset it because the password rese...
  • ErikG
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Someone else is using my spotify.

Someone else somehow is using my spotify account. I have no idea who it is, the device appears to be a phone with the device name as "**bleep**." I have used the "sign out of everywhere" button. I log in using facebook, so I reset my Facebook passwor...

  • Newbie
  • Someone else somehow is using my spotify account. I have no idea who it is, the device appears to be a phone with the device name as "**bleep**." I have used the "sign out of everywhere" button. I lo...
  • ErikG
  • Roadie
  • 201 Views
  • 1 replies
  • 0 likes
  • Account
  • 201 Views
  • 1 replies
  • 0 likes

New iPhone won't play Premium account

I have Spotify premium. I got a new phone yesterday. I switched from an Android to iPhone, now my Spotify is saying I have a free account when I'm charged monthly on my bill with Sprint. I've logged out and back in..what is going on??

  • Newbie
  • I have Spotify premium. I got a new phone yesterday. I switched from an Android to iPhone, now my Spotify is saying I have a free account when I'm charged monthly on my bill with Sprint. I've logged ...
  • Maxim
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

I cancelled my subscription in December and all confirmed and you have taken 2 lots of money refund

I cancelled my subscription in December and all confirmed and you have taken 2 lots of money since just renewed my contract is awful please send me my money back -

  • Newbie
  • I cancelled my subscription in December and all confirmed and you have taken 2 lots of money since just renewed my contract is awful please send me my money back -
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

plz plz plz let me let me let me get back to my family premium account ,ok?

I incorrectly typed the wrong zip code when spotify asked me to verify my address in an email. Now I am unable to join family premium even when the main account tried to re-invite me on multiple attempts. Whenever I type in the correct address I alwa...

  • Casual Listener
  •  I incorrectly typed the wrong zip code when spotify asked me to verify my address in an email. Now I am unable to join family premium even when the main account tried to re-invite me on multipl...
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 205 Views
  • 1 replies
  • 0 likes

Getting charged for premium

So i have tried the 30 day free perineum and jjst saw that now i am being charged...i have tried to go under my subscriptions and it says im under free perineum still...i just want to cancel and get my card off so i can stop being charged...this is r...

  • Newbie
  • So i have tried the 30 day free perineum and jjst saw that now i am being charged...i have tried to go under my subscriptions and it says im under free perineum still...i just want to cancel and get ...
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Cancel spotify premium

I had spotify premium for one month, but then I cancelled it. The following month there was still taken 9,99 euros from my bank account and I had spotify premium for one more month. Now I'm trying to cancel it again, but when I open the details of my...

  • Casual Listener
  • I had spotify premium for one month, but then I cancelled it. The following month there was still taken 9,99 euros from my bank account and I had spotify premium for one more month. Now I'm trying to...
  • Hubo
  • Community Legend
  • 252 Views
  • 5 replies
  • 0 likes
  • 252 Views
  • 5 replies
  • 0 likes

Wrong account shown at top of Community pages

It looks like there's a problem somewhere in the community.spotify.com website code. I haven't done anything except to visit and search for information about an unrelated issue. I mean I haven't gone into the Chrome dev tools and been mucking around ...

2017-01-13 (1).png 2017-01-13.png
  • Visitor
  • It looks like there's a problem somewhere in the community.spotify.com website code. I haven't done anything except to visit and search for information about an unrelated issue. I mean I haven't...
  • user-removed
  • Not applicable
  • 198 Views
  • 2 replies
  • 0 likes
  • Other
    Security
  • 198 Views
  • 2 replies
  • 0 likes

Solved!! Three months of Premium for 99 cents - ends after a month?

In December, I decided to use the "Three months of Premium for 99 cents" promotion and signed up for Premium again. Payment went OK and Premium functions were unlocked (even though the mobile app kept advising me to go for Premium for a couple of day...

  • Casual Listener
  • In December, I decided to use the "Three months of Premium for 99 cents" promotion and signed up for Premium again. Payment went OK and Premium functions were unlocked (even though the mobile ap...
  • dnzm
  • Casual Listener
  • 908 Views
  • 4 replies
  • 0 likes
  • 908 Views
  • 4 replies
  • 0 likes

Solved!! Premium account

So I ended up trying the Spotify premium account free for 1 month and I tried to cancel it before they charged me and I don't know how to get it canceled because I am getting charged for it and I don't even have the premium on my account so now how d...

  • Newbie
  • So I ended up trying the Spotify premium account free for 1 month and I tried to cancel it before they charged me and I don't know how to get it canceled because I am getting charged for it and I don...
  • beectodia
  • Casual Listener
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

EXTRA DEVICE

HI THEREI AM CURRENTLY ON SPOTIFY PREMIUM AND HAVE 3 DEVICES CONNECTED HOWEVER I WANT TO ADD ANOTHER DEVICE - DO I NEED TO UPGRADE TO PREMIUM FAMILY OR IS THERE ANOTHER WAY TO DO THIS

  • Newbie
  • HI THERE I AM CURRENTLY ON SPOTIFY PREMIUM AND HAVE 3 DEVICES CONNECTED HOWEVER I WANT TO ADD ANOTHER DEVICE - DO I NEED TO UPGRADE TO PREMIUM FAMILY OR IS THERE ANOTHER WAY TO DO THIS
  • Dreadlord
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Solved!! 3 months at 9 pesos

Hi, i just get premium at 9 Pesos per month in mexico for 3 months but on my account details it says that my premium will nbbe renewed on January 3rd 2016 at 99 pesos... Which dept should i check that? Thanks

  • Newbie
  • Hi, i just get premium at 9 Pesos per month in mexico for 3 months but on my account details it says that my premium will nbbe renewed on January 3rd 2016 at 99 pesos... Which dept should i check tha...
  • gerardo007
  • Casual Listener
  • 10305 Views
  • 4 replies
  • 3 likes
  • Account
    Subscription
  • 10305 Views
  • 4 replies
  • 3 likes

Solved!!Superuser Contribution No recuerdo mi usuario ni contraseña

En diciembre contrate el servicio por 9 pesos durante tres meses ... el problema es que me robaron mi telefono y no logró cancelar la cuenta como le puedo hacer para que no corra el pago los siguientes meses

  • Newbie
  • En diciembre contrate el servicio por 9 pesos durante tres meses ... el problema es que me robaron mi telefono y no logró cancelar la cuenta como le puedo hacer para que no corra el pago los siguient...
  • MonicaM_Bogota
  • Roadie
  • 1616 Views
  • 1 replies
  • 0 likes
  • 1616 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account was Hacked!

hi there, just received an email from spotify that my account mail adress was changed to ***********@gmail.com . I think my account was hacked... **bleep**. Can´t log into my premium account so i created this account I am writing this post from. Plea...

  • Newbie
  • hi there, just received an email from spotify that my account mail adress was changed to ***********@gmail.com . I think my account was hacked... **bleep**. Can´t log into my premium account so i cre...
  • MonicaM_Bogota
  • Roadie
  • 245 Views
  • 1 replies
  • 0 likes
  • Account
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook New Account Issue

Hello guys, So a while back I originally I created a Spotify account with my facebook. I now have a new account username that I want to connect to my facebook instead of the old account, but it won't let me because the old account is still connected....

  • Newbie
  • Hello guys,  So a while back I originally I created a Spotify account with my facebook. I now have a new account username that I want to connect to my facebook instead of the old account, but i...
  • MonicaM_Bogota
  • Roadie
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan address

I was previously subscribed through the family plan, but now Spotify is telling me they cannot confirm my address when it's clearly the same address as the head owner of the plan? So now I'm back on the Free trial, which makes no sense. Please help.

  • Newbie
  • I was previously subscribed through the family plan, but now Spotify is telling me they cannot confirm my address when it's clearly the same address as the head owner of the plan? So now I'm back on ...
  • MonicaM_Bogota
  • Roadie
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone else is using my email for spotify

My ex made a Spotify account using my email and now I can not connecty Spotify account to my Facebook account because it uses the same email. I deleted the account but I am still prompted with a message that says my email for Facebook is already link...

  • Newbie
  • My ex made a Spotify account using my email and now I can not connecty Spotify account to my Facebook account because it uses the same email. I deleted the account but I am still prompted with a mess...
  • MonicaM_Bogota
  • Roadie
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium account doesn't work properly.

I can't play radio, I can't look for songs , I can't go to home, I can't see my profile if I don't have wifi connected even though I have data connection and spotify premium.I could do that before and all my other friends can do it.The option to down...

  • Casual Listener
  • I can't play radio, I can't look for songs , I can't go to home, I can't see my profile if I don't have wifi connected even though I have data connection and spotify premium. I could do that before ...
  • Bizarre_monster
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 267 Views
  • 2 replies
  • 0 likes