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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75846 Views

28 replies

0 likes

  • 75846 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93223 Views

9 replies

2 likes

Account
Login
  • 93223 Views
  • 9 replies
  • 2 likes

Superuser Contribution changed payment details effected family subscritions.

HelloI changed my payment card, as previous one had been cancelled. My premium subscription carried on fine, but lost all my family. Tried to readd them but it says email address is already linked to an account and won't let me.Thank you

Newbie

Hello I changed my payment card, as previous one had been cancelled. My premium subscription carried on fine, but lost all my family. Tried to readd them but it says email address is already linked ...

user-removed

Not applicable

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution FAMILY - Change address for Family Premium member

Hi, I've accepted a family premium invitation but have keyed in a different address from the owner of the subscription. How do I edit the address? Thanks.

Newbie

Hi,   I've accepted a family premium invitation but have keyed in a different address from the owner of the subscription. How do I edit the address?   Thanks.

user-removed

Not applicable

800 Views

1 replies

0 likes

  • 800 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM ALAMIYORUM

Her gün deniyorum ve 2 veya 3 farkli karttan 2 farkli hesapta denedim premium alamiyorum kartin bilgilerini yazdigimda Tüh kart sağlayicin kötü bir gün geçiriyor vs vs diyo artik çıldırıcam

Newbie

Her gün deniyorum ve 2 veya 3 farkli karttan 2 farkli hesapta denedim premium alamiyorum kartin bilgilerini yazdigimda Tüh kart sağlayicin kötü bir gün geçiriyor vs vs diyo artik çıldırıcam

user-removed

Not applicable

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Play credit/wallet payments, are they going to happen soon?

Hello, Will there be an option in the near future to be able to pay for spotify with google play credits? From some of the topics I can see that many users would benifit from this payment method, it absolutley makes sense for this capability to be of...

Newbie

Hello,   Will there be an option in the near future to be able to pay for spotify with google play credits?   From some of the topics I can see that many users would benifit from this p...

user-removed

Not applicable

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Two accounts with different mails

Need to delete my main acc cause I dont remember the mail attached to it. Got another acc but dont wanna pay double up. Looked around but cant find anyway to contact spotify

Newbie

Need to delete my main acc cause I dont remember the mail attached to it. Got another acc but dont wanna pay double up. Looked around but cant find anyway to contact spotify

bonilla

Newbie

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Payment Method Failed

I'm trying to update my payment method, and I've tried with three cards, all active, and Spotify is telling me that it's unable to process it. I can't contact anyone through Spotify, and it's not on my bank's side. Any ideas?

Casual Listener

I'm trying to update my payment method, and I've tried with three cards, all active, and Spotify is telling me that it's unable to process it. I can't contact anyone through Spotify, and it's not on ...

Bittencourt

Spotify Star

573 Views

3 replies

0 likes

  • 573 Views
  • 3 replies
  • 0 likes

i can't see others playlists anymore?

hey can someone tell me why i can't see others playlists anymore? thx

Casual Listener

hey can someone tell me why i can't see others playlists anymore? thx

ILikeBunnies

Newbie

1188 Views

5 replies

1 likes

Other
  • 1188 Views
  • 5 replies
  • 1 likes

can't use spotify out of USA

HiI started using Spotify a month ado when visiting my brother who lives in Florida.Got back home (Israel) 2 weeks ago, used Spotify every day and couldn't today.Tried to change country in "edit profile" but there's only USA thereCan i use Spotify in...

Newbie

Hi I started using Spotify a month ado when visiting my brother who lives in Florida. Got back home (Israel) 2 weeks ago, used Spotify every day and couldn't today. Tried to change country in "edi...

Maxim

Spotify Star

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Solved!! misleading offer?!

Hi,In (12/20/16 @ Netheland )There was banner with an offer 3 months in the price of one.I've completed the payment and then after 1 month my account has been changed to free!Can you fix this issue please!

Casual Listener

Hi, In (12/20/16 @ Netheland )There was banner with an offer 3 months in the price of one. I've completed the payment and then after 1 month my account has been changed to free! Can you fix th...

FatBox

Casual Listener

550 Views

4 replies

0 likes

  • 550 Views
  • 4 replies
  • 0 likes

Deleted Facebook. Can't log in now.

I deleted my Facebook account and now I can't access Spotify anymore. I created a new account and I just want everything transferred to my new account, including my premium. How do I go about this? Thanks

Newbie

I deleted my Facebook account and now I can't access Spotify anymore. I created a new account and I just want everything transferred to my new account, including my premium. How do I go about this? T...

PilotAC

Community Legend

352 Views

1 replies

0 likes

Login
  • 352 Views
  • 1 replies
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Solved!!Superuser Contribution Can't change payment details with TD Canada

Hello Guys, I just moved from Istanbul to Toronto, applied to TD Green Credit Card and obtained it. It does not let me to change my payment details with my new TD credit card data and it says: "It looks like your card is from a non-Spotify country---...

Casual Listener

Hello Guys,   I just moved from Istanbul to Toronto, applied to TD Green Credit Card and obtained it.   It does not let me to change my payment details with my new TD credit card data a...

CanerM

Casual Listener

618 Views

2 replies

0 likes

  • 618 Views
  • 2 replies
  • 0 likes

Solved!! Playstation log in

So a few months ago, i logged my spotify into a psn account. That psn account and its details have since been removed from my playstation. I have no way of retrieving it. Now i can't log my spotify into my current account because it's signed into the...

Casual Listener

So a few months ago, i logged my spotify into a psn account. That psn account and its details have since been removed from my playstation. I have no way of retrieving it. Now i can't log my spotify i...

Dreadlord

Community Legend

1176 Views

3 replies

0 likes

  • 1176 Views
  • 3 replies
  • 0 likes

Family Subscriptions

If I already have a premium, rising to Family before the expiry of my premium subscription is debited me again the total cost of the Family?Or only the difference?Thank you

Regular

If I already have a premium, rising to Family before the expiry of my premium subscription is debited me again the total cost of the Family? Or only the difference? Thank you

Maxim

Spotify Star

473 Views

1 replies

0 likes

Premium
Subscription
  • 473 Views
  • 1 replies
  • 0 likes

Solved!! Applying for Student discount through existing premium account.

I have recently got an NUS extra card and want to apply the student discount to my account. Everytime I follow the instructions on the website it asks me to put my card details in again. Is there a way to apply the discount without cancelling my subs...

Casual Listener

I have recently got an NUS extra card and want to apply the student discount to my account. Everytime I follow the instructions on the website it asks me to put my card details in again. Is there a w...

lapickles

Casual Listener

505 Views

2 replies

0 likes

Account
  • 505 Views
  • 2 replies
  • 0 likes

wat is het verschil tussen premium en premium family?

wat is het verschil tussen premium en premium family?Ik dacht namelijk dat je dan op hetzelfde account, maar op verschillende apparaten je eigen afspeellijsten kon luisteren?

Newbie

wat is het verschil tussen premium en premium family? Ik dacht namelijk dat je dan op hetzelfde account, maar op verschillende apparaten je eigen afspeellijsten kon luisteren?

Maxim

Spotify Star

3684 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 3684 Views
  • 1 replies
  • 0 likes

Got a spotify premium present card from a friend (but other land)

Hey A friend of me, gave me a spotivy premium card but he bought it in Austria and i live in Germany. Now i cant add the card because i am not in Austria... What should i do now?...

Casual Listener

Hey 🙂 A friend of me, gave me a spotivy premium card but he bought it in Austria and i live in Germany. Now i cant add the card because i am not in Austria... What should i do now?...

Maxim

Spotify Star

420 Views

4 replies

0 likes

Account
Other
Premium
Subscription
  • 420 Views
  • 4 replies
  • 0 likes

Superuser Contribution Getting the runaround..reporting to BBB

3 or 4 days ago I attempted to log into my account to change my payment method. After SEVERAL attempts at logging in with no luck I e-mailed custumer support. I was told my Spotify and Facebook had become unlinked (how? I have no clue, I've been usin...

Newbie

3 or 4 days ago I attempted to log into my account to change my payment method. After SEVERAL attempts at logging in with no luck I e-mailed custumer support. I was told my Spotify and Facebook had b...

Imogen

Spotify Legend

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Rogers Premium Subscription

Good evening I received Spotify Premium for 6 months through one of your partners, Rogers Communications. I have tried all the suggestions on this forum on how to link the account but it keeps telling me I have a free subscription and not the premium...

Newbie

Good evening   I received Spotify Premium for 6 months through one of your partners, Rogers Communications. I have tried all the suggestions on this forum on how to link the account but it kee...

Maxim

Spotify Star

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Charged even without subscribing

I signed up for a free trial for a premium membership. I then canceled the free trial, but I still continue to be charged 10 dollars per month. I have been charged 10 dollars for the past 4 months even without having a premium membership. I have chec...

Newbie

I signed up for a free trial for a premium membership. I then canceled the free trial, but I still continue to be charged 10 dollars per month. I have been charged 10 dollars for the past 4 months ev...

Maxim

Spotify Star

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes