Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hoping people can help out with this. I am part of a group that paid for Spotify Premium Family, but out of all the people in the account, mine suddenly switched right back to being free. I received an email to verify my address and put in the same p...
My account was hacked, and I have already changed the password, but the user is still logged in. How do i disconnect him from my session?
Hy there, At the end of December I changed my account to Premium. Since then many songs are not available for me - but only on the Desktop version (Windows10), when I use my account on my phone (I also have a few of them offline now) or from a web br...
Anteriorimente teniamos una cuenta premium que usabamos toda la familia.Mi marido contrato el plan familiar y cuando yo ingreso a mi cuenta que forma parte delPlan familiar , no veo todas las canciones que teniamos antes en el plan premium. Solo el a...
My names sophie, I've previously had Spotify premium on my iPad but cancelled last year as I was trying to save money. This year I'm in a better financial place and thought I'd start it up again. I opted to just subscribe again to monthly payments bu...
I recently moved together with a friend, and he has set up a spotify family account, that i cant join even though he have sent an invite. But when i write my information, with my new adress, it says this: "You can't join this Premium for Family accou...
Hello,Since last monday I have trouble logging into spotify with facebook, it says that I use a unvalid username/password, but my account was created with FaceBook.So I can't log into my account anymore.
Hey there I have a family premium account and have invited 3 family members who are all experiencing the same problem. I received an email last week asking me to authorize their email addresses within 7 days, I did not reply in time. I have invited t...
No Pude Realizar El Pago De Una Cuenta familiar, y Ahora ¿como vuelvo a Tener La Misma Cuenta premium con los Dispositivos Que Ya tenía
Hi i am trying to get access to my spotity account but i no longer have the email address it was setup with and i dnt have the facebook account its attached to anymore either plz
I'm trying to get my brother set up on my family premium program and it's not working with this error: Sorry! We cannot join you to Premium for Family since you have subscribed to Spotify Premium from another store (e.g. iTunes or your mobile operato...
I'm changing the payment method by changing the credit card I've ben using due to expiring of the latter. When entering my AMEX credit card data, the reply says that the information of the credit card is from a country in which SOTIFY doesn't serve y...
I am having a problem with my payment i cancelled my subscription an when i tried getting it back on it didn't go through but took the money off my debit card how can i get that back
I had to update my credit card info, so I went online to all of the links (account info, etc) finally found a way to upgrade my account again trough "subscription". Added my info and now two years worth of music is gone. Spotify says there's a way to...
He comprado la promición de diciembre en la que pagando 9.99, los siguientes 3 meses me cobrarian solo 0.99 centimos, pero para mi sopresa el 16 de este mes ya no soy premium y me estan cobrando los 9.99 y no los 0.99 como deberia de ser.Necesito me ...
Hi,My credit card company is in the process of sending me a new card and so Spotify was not able to process my subscription payment. I was wondering if there is anything I can do to keep my subscription active while I am waiting for the new card to c...
I signed up for free spotify on my iPad because it would be easier on my eyes to pick music, but I really only want to use it on my Iphone. When I try to sign in on phone it says, "you've already created an account with this email address" If I delet...
My old payment method is no longer active and I am trying to update my payment information. However, everytime I try, it takes me to the next screen asking my to verify that I am a student. Then, when it tells me I am not in fact a student, it won't ...
I have problem egen i want to log in on Spotify and i have alerdy change the password, why cant i not Come in?
I am unable to join family premium even when the main account tried to re-invite me on multiple attempts. Whenever I type in the correct address I always get this message "You can't join this Premium for Family account. We couldn't confirm that you l...