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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75670 Views

28 replies

0 likes

  • 75670 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93074 Views

9 replies

2 likes

Account
Login
  • 93074 Views
  • 9 replies
  • 2 likes

Charged full amount instead of student discount

Hi, I was charged the full amount of 9.99€ instead of 4.99€ student discount. Can someone tell me what to do here? I contacted unidays but they cant help me. Thank you!

Newbie

Hi, I was charged the full amount of 9.99€ instead of 4.99€ student discount. Can someone tell me what to do here? I contacted unidays but they cant help me. Thank you!

Maxim

Spotify Star

288 Views

1 replies

0 likes

Premium
  • 288 Views
  • 1 replies
  • 0 likes

Charged wrong amount

I signed up for the spotify premium free trial back in October, enjoyed it, but did not renew the subscription. In November, I no longer had the premium features and I figured that my fiance had unsubscribed for me. A few days before the new year, I ...

Newbie

I signed up for the spotify premium free trial back in October, enjoyed it, but did not renew the subscription. In November, I no longer had the premium features and I figured that my fiance had unsu...

Maxim

Spotify Star

569 Views

1 replies

0 likes

  • 569 Views
  • 1 replies
  • 0 likes

Please help

Was a problem with my Facebook account, my facebook was deleted and i cant access again to this count and my Spotify are syncr whit this countWhy can i do with this count?

Casual Listener

Was a problem with my Facebook account, my facebook was deleted and i cant access again to this count and my Spotify are syncr whit this count Why can i do with this count?

Bittencourt

Spotify Star

622 Views

7 replies

0 likes

  • 622 Views
  • 7 replies
  • 0 likes

Family subscription

Good morning,I got subscribe to the family program, the principal account is Nicolas Narvaez.Opening the app and viewing the account info I saw I appeared as a free account and I have propaganda between songs to.Please contact me is urgent.Best regar...

Newbie

Good morning, I got subscribe to the family program, the principal account is Nicolas Narvaez. Opening the app and viewing the account info I saw I appeared as a free account and I have propaga...

Bittencourt

Spotify Star

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Solved!! Paying for and entire year up front

Can I purchase a full year's worth of Premium for Family (instead of paying monthly)?

Newbie

Can I purchase a full year's worth of Premium for Family (instead of paying monthly)?  

Maxim

Spotify Star

898 Views

1 replies

0 likes

Subscription
  • 898 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to update payment info without student discount

When I go to update my payment info the next screen wants to verify my student status which I no longer have. I am able to enter the card info but due to the student status not being verified the card info does not stay. I don't want the student disc...

Casual Listener

When I go to update my payment info the next screen wants to verify my student status which I no longer have.  I am able to enter the card info but due to the student status not being verified t...

Leo

Spotify

878 Views

7 replies

0 likes

  • 878 Views
  • 7 replies
  • 0 likes

Family subscription and multiple devices.

Hi, me and my wife share a family account.We've not had it long - and just found out that if I play spotify on my computer/phone it stops playing on her computer/phone.Is that supposed to happen? If so what's the point of a shared subscription if you...

Newbie

Hi, me and my wife share a family account. We've not had it long - and just found out that if I play spotify on my computer/phone it stops playing on her computer/phone. Is that supposed to happen?...

ErikG

Roadie

431 Views

1 replies

0 likes

Account
  • 431 Views
  • 1 replies
  • 0 likes

Premium stopped working

Hi, I logged in today with my Spotify onto a new computer and suddenly my playlists were missing and I lost my premium account. I payed my montly spotify fee on the 15th this month.

Newbie

Hi,    I logged in today with my Spotify onto a new computer and suddenly my playlists were missing and I lost my premium account. I payed my montly spotify fee on the 15th this month.&nb...

Maxim

Spotify Star

289 Views

1 replies

0 likes

Premium
  • 289 Views
  • 1 replies
  • 0 likes

Have free account but geting charged fot the premium

According the the website I have the free account but I'm paying for the premium account ...an I just want to cancel it an get a refund ...but I am not about to cancel it on the website

Casual Listener

According the the website I have the free account but I'm paying for the premium account ...an I just want to cancel it an get a refund ...but I am not about to cancel it on the website

Maxim

Spotify Star

362 Views

3 replies

0 likes

Subscription
  • 362 Views
  • 3 replies
  • 0 likes

Solved!! premium accound and gift card

Hello,I have premium Spotify (I pay by MasterCard) and I get gift card (3 month).When I add gift card to my account, my payments will be suspend? Or what? Thanks!Paulina

Casual Listener

Hello, I have premium Spotify (I pay by MasterCard)  and I get gift card (3 month). When I add gift card to my account,  my payments will be suspend? Or what?   Thanks! Paulina

Bittencourt

Spotify Star

632 Views

3 replies

0 likes

Subscription
  • 632 Views
  • 3 replies
  • 0 likes

Activate code

Were ia codo tô activate premium account????Were o found This ?

Newbie

Were ia codo tô activate premium account???? Were o found This ?

Hubo

Community Legend

1808 Views

1 replies

1 likes

  • 1808 Views
  • 1 replies
  • 1 likes

cant acess to my subscription

somehow spotify kick out my friend. but when I sent him link to come back he cant acess. He wrote right adress but it does not works.

Casual Listener

somehow spotify kick out my friend. but when I sent him link to come back he cant acess. He wrote right adress but it does not works. 

Hubo

Community Legend

289 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 289 Views
  • 1 replies
  • 0 likes

Delete someone from my account

I have a user who's hack my account and I can't find a way delete him off how can I fix this problem

Regular

I have a user who's hack my account and I can't find a way delete him off how can I fix this problem

Hubo

Community Legend

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change of address

I have recently got back from uni and been added onto my brothers spotify premium, we received this. "A quick update about your subscription Thanks for subscribing to Premium for Family. We couldn't confirm the address for Harvey Baldwin matchers you...

Newbie

I have recently got back from uni and been added onto my brothers spotify premium, we received this.   "A quick update about your subscription Thanks for subscribing to Premium for Family. We ...

Leo

Spotify

482 Views

1 replies

0 likes

  • 482 Views
  • 1 replies
  • 0 likes

Solved!! My spotify reset

Before today I had premium. I had playlists and had downloaded them. I went to log into my account today and it was clear spotify had done an update but after that update all my playlists are gone and i don't have premium anymore

Casual Listener

Before today I had premium. I had playlists and had downloaded them. I went to log into my account today and it was clear spotify had done an update but after that update all my playlists are gone an...

kate546

Casual Listener

448 Views

2 replies

0 likes

Account
  • 448 Views
  • 2 replies
  • 0 likes

Superuser Contribution Change my adress

How can I change my adress to manage the Family Subscription with my wife?

Newbie

How can  I change my adress to manage the Family Subscription with my wife?

11179451001

Newbie

440 Views

2 replies

0 likes

Account
  • 440 Views
  • 2 replies
  • 0 likes

subscription

i deactivated my spotify subscription last month in Decem6ber of 201, im sure i did. i did it right after i was billed because i was low on money, and i was just billed again :c if anyone can help me iv removed the sub again but i dont want to be bil...

Casual Listener

i deactivated my spotify subscription last month in Decem6ber of 201, im sure i did. i did it right after i was billed because i was low on money, and i was just billed again :c if anyone can help me...

Jacob

Community Legend

370 Views

2 replies

0 likes

Account
Premium
Subscription
  • 370 Views
  • 2 replies
  • 0 likes

Un paso atrás: no poder ver los seguidores

Nada yo page tres meses y me nomas una semana me lo dejaron el prmium quero saber porque y si me lo puedo poner para tras page co gif card

Casual Listener

Nada yo page tres meses y me nomas una semana me lo dejaron el prmium quero saber porque y si me lo puedo poner para tras page co gif card

Garcia4

Casual Listener

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Purchased Student discount but not working

Hey everyone! I recently purchased the student discount but I am not receiving any of the benefits. I know it said it could take up to 28 days to get validated so does that mean I need to wait that long before I get the benefits of the student discou...

Casual Listener

Hey everyone!   I recently purchased the student discount but I am not receiving any of the benefits. I know it said it could take up to 28 days to get validated so does that mean I need to wa...

Maxim

Spotify Star

289 Views

3 replies

0 likes

  • 289 Views
  • 3 replies
  • 0 likes