Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • jacobburgo
  • Newbie
  • 306251 Views
  • 870 replies
  • 98 likes
  • Account
  • 306251 Views
  • 870 replies
  • 98 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1140162 Views
  • 119 replies
  • 107 likes
  • Account
  • 1140162 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 81235 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 81235 Views
  • 64 replies
  • 9 likes

Superuser Contribution Issues with Account Payment Details

Hi!I'm having two issues today. I activated Spotify through my Rogers account in Canada, and it said it was set up as the payment option on my account. Then, when I logged into Spotify to double-check, not only did it not indicate that Rogers was the...

  • Casual Listener
  • Hi! I'm having two issues today.  I activated Spotify through my Rogers account in Canada, and it said it was set up as the payment option on my account. Then, when I logged into Spotify to do...
  • Alejandro_C
  • Spotify Legend
  • 106 Views
  • 1 replies
  • 0 likes
  • Account
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Extending student discount

Hola! So I got the extension email and verified my university email address again before my account expires on 20.12.2016.However, the profile overview says I will be charged 9,99. What's going on there?

  • Casual Listener
  • Hola! So I got the extension email and verified my university email address again before my account expires on 20.12.2016. However, the profile overview says I will be charged 9,99. What's going o...
  • Alejandro_C
  • Spotify Legend
  • 106 Views
  • 1 replies
  • 0 likes
  • Premium
  • 106 Views
  • 1 replies
  • 0 likes

Cancelled my Subscription, but still getting charged

How do I get in contact with Customer Service? I am continuing to get charged for my monthly subscription, but have been on a free account for 3+ months now. Please provide me with contact information on how to rectify.

  • Newbie
  • How do I get in contact with Customer Service?  I am continuing to get charged for my monthly subscription, but have been on a free account for 3+ months now.  Please provide me with contac...
  • Bittencourt
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

The form to buy a gift card is hanging with "Invalid date" -> Show-Stopper!

Dear programmers,i found a show-stopping bug:I cannot procede in the form to buy a gift card, it is hanging with "Invalid date" in the field "Delivery date".I tried every possible and impossible combination, german or amercian format, with dot,slash,...

  • Newbie
  • Dear programmers, i found a show-stopping bug: I cannot procede in the form to buy a gift card, it is hanging with "Invalid date" in the field "Delivery date". I tried every possible and impossi...
  • Bittencourt
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

I want to close my account and get a new account

Hi, how can I close my account, so that I can have a new account with the e-mail now in use?

  • Visitor
  • Hi, how can I close my account, so that I can have a new account with the e-mail now in use?
  • Bittencourt
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Invalid postal code Canada

Hi there - I am trying to sign up for the premium service but I kept getting an error message saying "enter a valid postal code". I know my postal code is correct and matches my credit card, but it won't accept it. Any ideas what I should do? Trying ...

  • Casual Listener
  • Hi there - I am trying to sign up for the premium service but I kept getting an error message saying "enter a valid postal code". I know my postal code is correct and matches my credit card, but it w...
  • Itskovich
  • Newbie
  • 8130 Views
  • 4 replies
  • 1 likes
  • Account
  • 8130 Views
  • 4 replies
  • 1 likes

Cant log into my account! and cant restore password

So a few days ago i got an email from spotify saying I ended my premium prenumeration. I have not done that. Then i got an email from spotify that there has been some suspicious use and that my password may have been leaked from another service. I go...

  • Newbie
  • So a few days ago i got an email from spotify saying I ended my premium prenumeration. I have not done that.   Then i got an email from spotify that there has been some suspicious use and that...
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

Pago de plan familiar premium

No puedo hacer el pago de mi suscripción de plan familiar premium con ninguna tarjeta, ya corrobore y tengo el saldo suficiente, compre una tarjeta de Spotify y con esa tampoco puedo pagar porque es plan familiar, volví a la tarjeta normal y sigue si...

  • Casual Listener
  • No puedo hacer el pago de mi suscripción de plan familiar premium con ninguna tarjeta, ya corrobore y tengo el saldo suficiente, compre una tarjeta de Spotify y con esa tampoco puedo pagar porque es ...
  • Bittencourt
  • Spotify Star
  • 388 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 388 Views
  • 3 replies
  • 0 likes

Account No Longer Active Help Please!!!

So, it's been a while since i've logged in, and when I try my username or e-mail it says the account is no longer active so how can I "activate" it again so I can use it?

  • Newbie
  • So, it's been a while since i've logged in, and when I try my username or e-mail it says the account is no longer active so how can I "activate" it again so I can use it? 
  • 91 Views
  • 0 replies
  • 0 likes
  • 91 Views
  • 0 replies
  • 0 likes

Christmas Present dilemma

I would like to give as christmas present to my 3 uncles 6 month of spotify spending about 15-20€ for each of them.My idea was as follow:create three accounts with the new offert of 3 months of premium at 0.99€ (lets say for jenuary february and marc...

  • Newbie
  • I would like to give as christmas present to my 3 uncles 6 month of spotify spending about 15-20€ for each of them. My idea was as follow: create three accounts with the new offert of 3 months of p...
  • 85 Views
  • 0 replies
  • 0 likes
  • 85 Views
  • 0 replies
  • 0 likes

Still losing my premium subscription after redeeming two Spotify Giftcards

Hi! I am a long time premium user and I usually pay by creditcard, but I received two Giftcards last week, both for 1 month, so I decided to turn off the creditcard payment for this month. I redeemed the Giftcards two days ago, yet I still receive me...

  • Casual Listener
  • Hi!    I am a long time premium user and I usually pay by creditcard, but I received two Giftcards last week, both for 1 month, so I decided to turn off the creditcard payment for this mo...
  • kbrooksc
  • Community Legend
  • 104 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 104 Views
  • 1 replies
  • 0 likes

If I cancel my Premium will it continue until the end of the billing cycle?

I currently have a spotify premium subscription but, I'm wondering that if I cancel my subscription today, will I still have premium until the end of the billing cycle.

  • Newbie
  • I currently have a spotify premium subscription but, I'm wondering that if I cancel my subscription today, will I still have premium until the end of the billing cycle.
  • kbrooksc
  • Community Legend
  • 529 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 529 Views
  • 1 replies
  • 0 likes

Facebook

Can I get Spotify to please help me re-set my account.I have 2 Facebook accounts. When I login on my macbook and connect with Facebook - Spotify is using the correct account - allanasacademyofdance@hotmail.comWhen I login on my iphone however, Spotif...

  • Newbie
  • Can I get Spotify to please help me re-set my account. I have 2 Facebook accounts.  When I login on my macbook and connect with Facebook - Spotify is using the correct account - allanasacademy...
  • kbrooksc
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
  • 131 Views
  • 1 replies
  • 0 likes

Account blocks invitation

I am invited to join Premium Family, but accepting the invitation, I am rejected, allegedly already being member of a Family group. When asking for login, my email address is not registered??How to proceed?Ina

  • Casual Listener
  • I am invited to join Premium Family, but accepting the invitation, I am rejected, allegedly already being member of a Family group. When asking for login, my email address is not registered?? How to...
  • 74 Views
  • 0 replies
  • 0 likes
  • Account
  • 74 Views
  • 0 replies
  • 0 likes

Premium for Family

Hi I want to join the Premiuim for Family option as we are a family of 6 living in the same address. However two of my sons are also at univeristy for three terms although they retrun home for holidays. Can I join Premium for family in this situation...

  • Newbie
  •  Hi I want to join the Premiuim for Family option as we are a family of 6 living in the same address. However two of my sons are also at univeristy for three terms although they retrun home for ...
  • xenonexia
  • Regular
  • 128 Views
  • 2 replies
  • 0 likes
  • 128 Views
  • 2 replies
  • 0 likes

Superuser Contribution Charged twice for two months

So, today I logged into my bank account to be greeted by the news that since November I've been charged twice for my premium subscription (5.99). I do not have a second premium account nor did I click the subscription button twice. I would like a sol...

  • Casual Listener
  • So, today I logged into my bank account to be greeted by the news that since November I've been charged twice for my premium subscription (5.99). I do not have a second premium account nor did I clic...
  • Kayleigh
  • Spotify Legend
  • 113 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo pagar com meu cartão de crédito

Acredito que meu cartão atenda todos os requisitos. Utilizo este mesmo cartão para assinar netflix e fazer compras na apple store. Aparece a mensagem "parece que seu cartão está num mal dia, tente outra hora" algo assim. Já tentei umas 4x em dias dif...

  • Casual Listener
  • Acredito que meu cartão atenda todos os requisitos.   Utilizo este mesmo cartão para assinar netflix e fazer compras na apple store.   Aparece a mensagem "parece que seu cartão está...
  • gustavoban
  • Casual Listener
  • 2158 Views
  • 14 replies
  • 1 likes
  • Account
    Subscription
  • 2158 Views
  • 14 replies
  • 1 likes

Superuser Contribution Was charged for 2 diffrent accouts

So I tried to use my student email to get the student discount and was denied. So I just got the regular premium account instead. But I was looking at my bank statement and it show I was charged for both. What's up with that?

  • Newbie
  • So I tried to use my student email to get the student discount and was denied. So I just got the regular premium account instead. But I was looking at my bank statement and it show I was charged for ...
  • Kayleigh
  • Spotify Legend
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Unable to cancel Premium for Family

Hi, my spotify account is tagged to my sister under the Premium for Family subscription. She has recently cancelled her premium subscription and converted to a premium plan offered by a local provider. I have also been trying to cancel my premium sub...

  • Newbie
  • Hi, my spotify account is tagged to my sister under the Premium for Family subscription.    She has recently cancelled her premium subscription and converted to a premium plan offered by ...
  • BlackEagle-Ben
  • Roadie
  • 115 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 115 Views
  • 1 replies
  • 0 likes

Solved!! Wrong email register from the beginning

I just sing up for the premium account, but I notice when I try to sign in again I had problems with the user name and password and when I try to reset it said my email wasn't linked to any existing account, later I realized that one letter was missi...

  • Casual Listener
  • I just sing up for the premium account, but I notice when I try to sign in again I had problems with the user name and password and when I try to reset it said my email wasn't linked to any existing ...
  • Eloise3
  • Newbie
  • 482 Views
  • 4 replies
  • 0 likes
  • Login
  • 482 Views
  • 4 replies
  • 0 likes