Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
84092 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
660241 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
742089 Views
18 replies
29 likes
I while ago I decided to cancel my Premium subscription. I was told it would automatically end on the 12th of December. It is now the 20th and I still have Premium and being charged for it. How do I solve this problem?
I while ago I decided to cancel my Premium subscription. I was told it would automatically end on the 12th of December. It is now the 20th and I still have Premium and being charged for it. How do I ...
Spotify Star
229 Views
1 replies
0 likes
So unfortunately the year in music system has changed and we're supposed to get emails. However, I haven't got my mail and it sucks because everyone else got it... I do have my email notifications on Spotify on so it's not that....I was really lookin...
So unfortunately the year in music system has changed and we're supposed to get emails. However, I haven't got my mail and it sucks because everyone else got it... I do have my email notifications on...
Casual Listener
771 Views
2 replies
0 likes
Spotify, I signed up for a 1 month free trial of Spotify Premium and my account said I had to cancel by Dec. 17th, 2016 otherwise I would get charged for the following month. I cancelled on Dec. 17th, and see now that I have still been charged - it l...
Spotify, I signed up for a 1 month free trial of Spotify Premium and my account said I had to cancel by Dec. 17th, 2016 otherwise I would get charged for the following month. I cancelled on ...
Community Legend
218 Views
1 replies
0 likes
I just sined up for the family subscription. One of my guests received a reply that her email address is already registered and is not letting her in. What should I do?
I just sined up for the family subscription. One of my guests received a reply that her email address is already registered and is not letting her in. What should I do?
Spotify Star
324 Views
3 replies
0 likes
Hello I received a great offer from Spotify 3Months for 0.99 Euros but unfortunately I was very frustrated when I applied for the offer. I got this message saying: "It appears that you're not eligible for this offer. You can still enjoy premium for t...
Hello I received a great offer from Spotify 3Months for 0.99 Euros but unfortunately I was very frustrated when I applied for the offer. I got this message saying: "It appears that you're not eligibl...
Spotify Star
556 Views
5 replies
0 likes
So I noticed I was being charged $10 two days in a row...I didn't accidentally press premium bc I just checked my account and I still have Spotify free....what is going on. I want my $20 refund.
So I noticed I was being charged $10 two days in a row...I didn't accidentally press premium bc I just checked my account and I still have Spotify free....what is going on. I want my $20 refund.
Community Legend
812 Views
1 replies
0 likes
hi my local songs arent avaible on my iphone, but i can play it on my computer.had no problem syncing them before but now they just wont and its really anoying
hi my local songs arent avaible on my iphone, but i can play it on my computer. had no problem syncing them before but now they just wont and its really anoying
220 Views
0 replies
0 likes
Casual Listener
250 Views
2 replies
0 likes
Hello,I have a spotify account that I access via Facebook. I would like to listen to Spotify thru my Onkyo TX-NR509 receiver. I have installed the Onkyo remote app on my phone. When I open Spotify on my Samsung Galaxy S7 app it is asking me for a use...
Hello, I have a spotify account that I access via Facebook. I would like to listen to Spotify thru my Onkyo TX-NR509 receiver. I have installed the Onkyo remote app on my phone. When I open Spotify ...
674 Views
0 replies
0 likes
i will cancle my free account please hrelp me
i will cancle my free account please hrelp me
Casual Listener
554 Views
6 replies
0 likes
I have a student premium account right now. I just graduated and so will no longer be eligible anyway. I would like to continue with a family account instead, but it wasn't clear from the form that if I upgraded via the web interface it wouldn't also...
I have a student premium account right now. I just graduated and so will no longer be eligible anyway. I would like to continue with a family account instead, but it wasn't clear from the form that i...
180 Views
0 replies
0 likes
Hi!I've been waiting for the Year in Music-mail from you guys, but it hasn't showed up yet. Why don't I receive any mail from spotify although the notification settings are right?Last time I received mail from Spotify was in october. How can I get my...
Hi! I've been waiting for the Year in Music-mail from you guys, but it hasn't showed up yet. Why don't I receive any mail from spotify although the notification settings are right? Last time I re...
Spotify Star
561 Views
3 replies
0 likes
Merhaba.Ben Spotify Premium'a Facebook üzerinden katıldığım için kullanıcı adım yoktu.Cihaz parolası ayarla kısmından parolamı aldım ama garip bir kullanıcı adı da verildi.Kendim seçmediğim için kullanıcı adımın kucukk61 olarak değiştirilmesini talep...
Merhaba.Ben Spotify Premium'a Facebook üzerinden katıldığım için kullanıcı adım yoktu.Cihaz parolası ayarla kısmından parolamı aldım ama garip bir kullanıcı adı da verildi.Kendim seçmediğim için kull...
Roadie
1297 Views
1 replies
1 likes
hello. Ive been a premium subscriber for some time now. I had a bunch of playlists and never had any problems. I had my account linked to my paypal and make the monthly payment. I got a new phone yesterday, downloaded spotofy app on it and now when i...
hello. Ive been a premium subscriber for some time now. I had a bunch of playlists and never had any problems. I had my account linked to my paypal and make the monthly payment. I got a new phone yes...
Casual Listener
344 Views
4 replies
0 likes
I don't know why but my Facebook account has been blocked and I cant sign in in Spotify. I have my Spotify account linked to Facebook and I'm a Premium User. I'm paying for the service and I'm unfortunately not able to enjoy it. Please, I really need...
I don't know why but my Facebook account has been blocked and I cant sign in in Spotify. I have my Spotify account linked to Facebook and I'm a Premium User. I'm paying for the service and I'm unfort...
Spotify Legend
749 Views
1 replies
0 likes
My debit card is not being accepted as payment, however I have got enough money on my card, I've spoken to my bank and there are no blocks on the payment and ive entered the correct information. What should I do now?
My debit card is not being accepted as payment, however I have got enough money on my card, I've spoken to my bank and there are no blocks on the payment and ive entered the correct information. What...
Spotify Star
378 Views
1 replies
0 likes
Here is my suggestion: when creating a mailing list for a promotion make sure you sub divide it between clients who qualifies for the promotion and client who do not. It is extremely frustrating to keep receiving an email that advertises a promotion ...
Here is my suggestion: when creating a mailing list for a promotion make sure you sub divide it between clients who qualifies for the promotion and client who do not. It is extremely frustrating to k...
Music Fan
751 Views
1 replies
0 likes
Ignoring the fact of the absurdity of posting on a message board for a billing issue... My spotify subscription is currently being billed to the wrong credit card, even though the correct card information is updated on my account.. How can this be fi...
Ignoring the fact of the absurdity of posting on a message board for a billing issue... My spotify subscription is currently being billed to the wrong credit card, even though the corre...
Not applicable
210 Views
1 replies
0 likes
I upgraded to family plan. It asked me when I clicked on the first person to invite for their full name and details which i did. I then went to put in another name and it doesnt ask anything other than an email address or link - how do I put the full...
I upgraded to family plan. It asked me when I clicked on the first person to invite for their full name and details which i did. I then went to put in another name and it doesnt ask anything other th...
152 Views
0 replies
0 likes
How do I take a student account off of my account? Does it end after the 12month subscription and get take off as that student account?
How do I take a student account off of my account? Does it end after the 12month subscription and get take off as that student account?
Spotify Star
191 Views
1 replies
0 likes
