Cancelling Spotify premium

[Jw09]

We run a business and the manager set up Spotify premium in his name and password but it gets paid out of our account , he has left and can't remember his details and we are closing the business and the bank account so therefore need to cancel Spotify , how can we do this without his details went on contact us , they emailed back to go on community support , any ideas would be greatly appreciated

[Maxim]

Hey @Jw09,

If you got an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address.

Spotify Support usually replies within 24-48 hours.