Hello.
Two days ago i'm not wrong i got a mail and i was announced that i got a free 60 days premium as a birthday gift. But it seems that i'm not eligible for it .
Can somebody tell me why i'm not eligible ? I haven't got until now any free trial and i'm from Romania.
Have a nice day ^.^
Hey @Mexar
Sorry for the trouble!
Please contact support and include a screenshot of the email you got and they will be able to help you with this.
How to take a screenshot: https://tinytake.com/how-to-take-a-screenshot/
It is recomended to use the following methods of contact as it will be easier to attach the photo with your message
• Tweet or message @SpotifyCares on Twitter
• Send a message to Spotify Cares on Facebook
You can also email support using the contact form, but you might have to wait for a reply first before you can reply with the picture of the screenshot
https://support.spotify.com/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
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