Two days ago i'm not wrong i got a mail and i was announced that i got a free 60 days premium as a birthday gift. But it seems that i'm not eligible for it .
Can somebody tell me why i'm not eligible ? I haven't got until now any free trial and i'm from Romania.
Have a nice day ^.^
Sorry for the trouble!
Please contact support and include a screenshot of the email you got and they will be able to help you with this.
How to take a screenshot: https://tinytake.com/how-to-take-a-screenshot/
It is recomended to use the following methods of contact as it will be easier to attach the photo with your message
• Tweet or message @SpotifyCares on Twitter
• Send a message to Spotify Cares on Facebook
You can also email support using the contact form, but you might have to wait for a reply first before you can reply with the picture of the screenshot
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
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