60 days trial

[Mexar]

Hello.

Two days ago i'm not wrong i got a mail and i was announced that i got a free 60 days premium as a birthday gift. But it seems that i'm not eligible for it .

Can somebody tell me why i'm not eligible ? I haven't got until now any free trial and i'm from Romania.

Have a nice day ^.^

[MattSuda]

Hey @Mexar

Sorry for the trouble!

Please contact support and include a screenshot of the email you got and they will be able to help you with this.

How to take a screenshot: https://tinytake.com/how-to-take-a-screenshot/

It is recomended to use the following methods of contact as it will be easier to attach the photo with your message

• Tweet or message @SpotifyCares on Twitter

• Send a message to Spotify Cares on Facebook

You can also email support using the contact form, but you might have to wait for a reply first before you can reply with the picture of the screenshot

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.