Abysmal Communication by Spotify Support

[thehorsemans]

Here's the chronology:

September 26th:  I submit a support ticket.  Originally we setup our Spotify student discount using my husbands account but he got tired of us messing up his playlists so we cancelled my student subscription on his account and created a new account.  We tried to setup my student discount on that account but it says my name has already been used for the student discount and can't be used again.  What the heck?  I'm not trying to link it to two different accounts...we cancelled the other one.  So I figured this was an easy fix and submitted the ticket.  I get a confirmation email stating they got my ticket request...

September 27th:  No contact

September 28th:  No contact

September 29th:  I get frustrated and send another email for the same thing stating that I already submitted a support ticket but wanted to make sure it didn't get lost or something.  Another confirmation email.

September 30th:  No contact for either ticket

October 1st:  No contact for either ticket

October 2nd:  No contact for either ticket

October 3rd:  No contact for either ticket

October 4th:  No contact for either ticket yet.  I'm not sure why it takes so long.  Do they not want my money?  VERY frustrating.

[MichaelW]

Hi,

Welcome at the Spotify Community!

If you get an automated reply, just reply to it directly (even when it says no-reply), so an Spotify staff agent can get back to you ASAP.

[thehorsemans]

Yeah, I replied about an hour ago just to see if someone actually watches it.  I'm not going to hold my breath until they get back to me.

[Peter__]

If you don't hear anything back within 48 hours of replying to that email, post your 8 digit case number here and we can ask someone to chase it up for you.