I submitted a support ticket to Spotify about 1 week ago now (spotify username: lsalminen, support ticket: ref:_00DD0pxIW._500D0PZETW:ref) regarding the fact that my account was compromised, email address on file changed, and billing period changed from monthly to yearly.
I was charged $119 for the yearly subscription, which I do not want.
I have been waiting a week now for a response from CS, and my account is locked. So, now I've paid for a service that you have locked me out of.
I would really appreciate a timely reply from customer service. A week wait time for an email response is not acceptable customer service. At this point, I would like my account closed completely and my yearly subscription refunded.
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