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Account Hacked!

Account Hacked!

My account has been hacked..... I had to create a new account with Facebook to be able to create this request for support....

 

- No real support email

- no support chat

- no support phone

 

So it looks like this is my best shot....

 

Went to log into Spotify not 30min ago and couldn't.  Thought I needed to reset my password and it seemed to take my user name.

 

Went to my email, didn't see a Spotify reset password email, but did see a Spotify your email has been changed....

 

When I looked at the email, it had my email address and some other email address from someone I didn't know.

 

I am on the family plan, so have 5 other family members using the subscription.  

 

I would like someone to get back to me ASAP so I can get this solved.  I have the credit card into that is on the account, etc.... 

 

Thanks

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1 Reply

Hey @user-removed,

 

Sorry to hear about this.

 

I would reccoemnd that you contact Spotify via here: 

 

https://support.spotify.com/contact-spotify-anonymous/.

 

They will be able to invesigate this for you. 

 

Has this solved your issue? If it has please click  ‘Accept as a Solution’ and consider adding a ‘Like’!

 

Robert_WRock Star 11
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