Account being reset on 2nd computer

[alexdec]

Plan

Premium

Country

France

Device

Android, PC

Operating System

Windows 11, Windows 10, Android 10

My Question or Issue

Each time I'm using my work computer I got an email mentioning the connection and to do nothing if this is me. However a few hours after my password is automatically reset.

This is just insane, I have to reset my password at least once a week it is unacceptable.

[MafeG]

Hi @alexdec,

Thank you for reaching out to the Community about this.

What you mention is very odd, but there are some things we can try here.

To start, we recommend you secure your account against potential intruders. To do this, please head to this article and follow the steps under Still have access to your account?.

If the issue persists after that, we suggest you contact the folks from Customer Support who can take a deeper look into your account. Here is the link.

We'll be on the lookout.