Account downgraded to free, but i have paid

[Sina1981]

Hi, MY Account was downgraded to free Account. But i have paid. I cant See the problem. Does anyone knows why?

[MonicaM_Bogota]

Hi, @Sina1981!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes. 

[user-removed]

Hello, I have also experienced this problem and with the exception of logging in with Facebook (as I do not have it) it still says downgrade. 
any other suggestions?

[AlejaR]

Hey @user-removed,

Thanks for your reply.

In this case, it's possible you're logged in on a different account. We'd suggest you check the details of the account you see on the app. To do this, you can follow these steps in a mobile phone:

1. Go to Home.
2. Go to Settings.
3. At the top of settings, you can see the email linked to your account (if any).

If you aren’t certain about the details you used to register on the app, go to password reset and enter possible email addresses you own. When you enter an email that's registered with Spotify, you'll get a password reset message for that email.

Note: Keep in mind there are a few ways to sign up, e.g. with email, phone number, Facebook, Apple, or Google. Try logging in with these, your Premium account may be linked to one of these options as well.
 

Keep us in the loop!

[Matthewwatp]

Happened to me just now. It’s the same account just an inactive one. I paid. Lousy.

[Eni]

Hey there @Matthewwatp, 

Thanks for getting in touch about this and welcome to the Community.

Could you confirm that you're logged in to the right account? It's worth checking your current subscription status on your account page to see if everything looks good there. If it does, and a payment has gone through successfully, it's recommended you log out from the app and log back in to ensure you're logged in to the correct account. You can also check your receipts here.

If you're still seeing the free service on your account page and your payment has gone through successfully, it's possible that you're logged into a different account. You can check if you have more than one Spotify account by following the steps here. 

If you're still unable to find your subscription, we recommend reaching out directly to our Support team through any of these channels so they can take a closer look at your account and further assist you with this. 

Let us know how it goes. 

[11121507637]

This is happening to me too.

I’m in a duo premium with my sister. I logged out and back into the right account a few times it works everywhere besides my mobile app. It’s working on my MacBook, on safari, really everywhere besides mobile app. I have tried everything and the mobile app only gives me the option to downgrade and I can’t click nothing else.

I have also tried to click downgrade which I did and my sister sent me another invite. it worked for half a day and now it’s asking for me to downgrade again.

[Lyubka]

Hey @11121507637,

Thank you for your reply in this thread.

If your Duo subscription was canceled due to a failed payment in the past, the account may be on pause. In this case, it's best you get in touch with our Customer Support team via one of the channels here about this. We can't make any account related actions here in the Community as we don't have access to such systems and tools, however, our teams should be able to take a closer look into the matter and help you further.

Take care 🙂