Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
283960 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
539094 Views
990 replies
114 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129496 Views
74 replies
12 likes
PlanFree/Premium (Duo)CountryUnited States/JapanDevice(iPhone 11)My Question or IssueI am in the military, stationed in Japan. The address for the primary account is in the United States, but my wife's account is for Japan and I do not have the optio...
Plan Free/Premium (Duo) Country United States/Japan Device (iPhone 11) My Question or Issue I am in the military, stationed in Japan. The address for the primary account is in the United State...
Spotify Star
503 Views
1 replies
0 likes
This might be a little confusing. I signed up for Spotify on my PlayStation network account and everything was working fine; the Spotify connect worked and I could control the music with my tablet. I got a new PS4 and downloaded Spotify to it and for...
This might be a little confusing. I signed up for Spotify on my PlayStation network account and everything was working fine; the Spotify connect worked and I could control the music with my tablet. I...
Newbie
2126 Views
5 replies
0 likes
i got spotify premium, so i'm able to hear playlists offline on 3 different devices, no? Now my old phone is broken and I get a new one soon, is it possible to have access to offline music on spotify on the new phone although i was registered on spot...
i got spotify premium, so i'm able to hear playlists offline on 3 different devices, no? Now my old phone is broken and I get a new one soon, is it possible to have access to offline music on spotify...
Newbie
306 Views
2 replies
0 likes
Recently on our family plan there's been a seemingly random person connected to our family account who is playing their own playlist on a speaker that is one we don't own and I can't see how this is possible or how to kick them out. I've seen various...
Recently on our family plan there's been a seemingly random person connected to our family account who is playing their own playlist on a speaker that is one we don't own and I can't see how this is ...
Moderator
2332 Views
3 replies
0 likes
I have pb with spotify password. I used to receive a notification by email about connection early in the morning from russia (not me, I'm french). I changed 2 times password. It seems people try to hack. I would like to set up validation in 2 stages....
I have pb with spotify password. I used to receive a notification by email about connection early in the morning from russia (not me, I'm french). I changed 2 times password. It seems people try to h...
Roadie
206 Views
1 replies
0 likes
a mais ou menos 20 dias o aplicativo derrubou minha conexão, não consigo logar, fica indicando erro de senha ou de e-mail. Quando peço para redefinir a senha não recebo os e-mails. O fato que preciso de uma solução.
a mais ou menos 20 dias o aplicativo derrubou minha conexão, não consigo logar, fica indicando erro de senha ou de e-mail. Quando peço para redefinir a senha não recebo os e-mails. O fato que preciso...
Spotify Star
203 Views
1 replies
0 likes
A device uses my spotify account and when I launch a piece of music the device starts using it, I want help with how can I log it out.?
A device uses my spotify account and when I launch a piece of music the device starts using it, I want help with how can I log it out.?
Moderator
234 Views
1 replies
0 likes
We have one family member who used to listen to audio books. Suddenly they are not working on _any_ device or browser anymore. All other accounts play them perfectly fine.Looking at the network tab in the browser I can see that especially for those t...
We have one family member who used to listen to audio books. Suddenly they are not working on _any_ device or browser anymore. All other accounts play them perfectly fine. Looking at the network tab...
Moderator
270 Views
3 replies
0 likes
I have a Spotify account. I do not use it, and I can log into this account, but the email I used for this account was deleted, and I cannot get that email back. I want to close my account. What should I do?
I have a Spotify account. I do not use it, and I can log into this account, but the email I used for this account was deleted, and I cannot get that email back. I want to close my account. What shoul...
Community Legend
741 Views
1 replies
1 likes
I buy 1 year premium and it's doesn't work now!
I buy 1 year premium and it's doesn't work now!
Community Legend
376 Views
1 replies
1 likes
스포티파이에 등록된 노래를 홈페이지에 삽입하고 싶습니다. 비영리 단체이기 때문에 수익을 창출하거나 광고에 사용하는 것은 아닙니다.
스포티파이에 등록된 노래를 홈페이지에 삽입하고 싶습니다. 비영리 단체이기 때문에 수익을 창출하거나 광고에 사용하는 것은 아닙니다.
Community Legend
713 Views
1 replies
1 likes
My child has a premium account but cannot remember what email she used not the password. I am still being charged $10.69 each month and cannot access the account. Any advise?
My child has a premium account but cannot remember what email she used not the password. I am still being charged $10.69 each month and cannot access the account. Any advise?
Community Legend
502 Views
1 replies
1 likes
On computer, it is the intended artist art/banner, while on Iphone, it is the art of one of my songs. HELP ME! Thanks!
On computer, it is the intended artist art/banner, while on Iphone, it is the art of one of my songs. HELP ME! Thanks!
Community Legend
3803 Views
3 replies
1 likes
Hi all,My husband and I have a Duo account, of which I am the controller. When he originally joined the Duo account, he used a Facebook Login which no longer exists, coupled to an email which has since closed (signed up in college). He is now trying ...
Hi all, My husband and I have a Duo account, of which I am the controller. When he originally joined the Duo account, he used a Facebook Login which no longer exists, coupled to an email which has s...
Community Legend
2199 Views
1 replies
1 likes
I recently created my podcast account and added my RSS feed. I work with a partner who'd also like access to the dashboard. I can't find an option to add his email/account to the dashboard, and since I've created my podcast account using my personal ...
I recently created my podcast account and added my RSS feed. I work with a partner who'd also like access to the dashboard. I can't find an option to add his email/account to the dashboard, and since...
Visitor
5951 Views
2 replies
4 likes
Hi Spotify, I need help accessing my account. I currently have it linked to facebook and I already went through the basic FAQ guidelines already, when I click on forget password, type in the mail address linked to my spotify account will not fetch an...
Hi Spotify, I need help accessing my account. I currently have it linked to facebook and I already went through the basic FAQ guidelines already, when I click on forget password, type in the...
Roadie
619 Views
2 replies
0 likes
me ajudem!!! ja paguei e ele nao atualiza como Premium
me ajudem!!! ja paguei e ele nao atualiza como Premium
Roadie
282 Views
1 replies
0 likes
This is the third time in the past year and a half that I am waking up to my account being shut off for violating TOS, and I don't know how to stop it. I am not sharing my account, making illegal copies of anything, or anything else. It is getting re...
This is the third time in the past year and a half that I am waking up to my account being shut off for violating TOS, and I don't know how to stop it. I am not sharing my account, making illegal cop...
Gig Goer
1058 Views
5 replies
0 likes
I deleted an old account that is connected with my current email and I waited two weeks for it to permanently disable and delete and when I tried to add the email to current Spotify account it said that my email was already taken and so I tried to lo...
I deleted an old account that is connected with my current email and I waited two weeks for it to permanently disable and delete and when I tried to add the email to current Spotify account it said t...
Spotify Star
262 Views
1 replies
0 likes
Why in the world isn't my spotify giftcard able to be applied to my family premium account? It's the SAME money?Is my only option to delete my account and create multiple accounts with the giftcard? It sounds pretty ridiculous.It's MONEY that I PAID ...
Why in the world isn't my spotify giftcard able to be applied to my family premium account? It's the SAME money? Is my only option to delete my account and create multiple accounts with the giftca...
Spotify Star
318 Views
1 replies
0 likes
