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Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1080397 Views
  • 118 replies
  • 104 likes
  • Account
  • 1080397 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49940 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49940 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146380 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146380 Views
  • 4840 replies
  • 118 likes

I can’t upgrade from free to a student account

PlanFreeCountryBelgiumDevice(iPhone 11 Pro Max)Operating System(iOS 13.1) My Question or IssueHi SpotifyI have been using Spotify for free for a few months now and would love to upgrade to a premium account. Since I am a student I want to upgrade to ...

  • Casual Listener
  • Plan Free Country Belgium Device (iPhone 11 Pro Max) Operating System (iOS 13.1)   My Question or Issue Hi Spotify I have been using Spotify for free for a few months now and would lo...
  • L4r41
  • Casual Listener
  • 911 Views
  • 4 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 911 Views
  • 4 replies
  • 0 likes

No free three months

PlanPremiumCountryCanadaDeviceiPhone 6Operating SystemiOS 12.4.3 My Question or IssueI was supposed to have three months free when I upgraded to the premium account , but it’s now been two facturation and non of them have been refunded, and they aren...

  • Casual Listener
  •   Plan Premium Country Canada Device iPhone 6 Operating System iOS 12.4.3    My Question or Issue I was supposed to have three months free when I upgraded to the premium ac...
  • MauriceMV
  • Spotify Star
  • 468 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 468 Views
  • 1 replies
  • 0 likes

Solved!! Can't change country

PlanFreeCountrySouth Korea DeviceiPhone XrOperating SystemWindows 10 My Question or IssueCannot change country. Have a free account and it says i cannot change unless i'm in the country. i've been here for months and still only the USA shows up when ...

  • Not applicable
  • Plan Free Country South Korea   Device iPhone Xr Operating System Windows 10   My Question or Issue Cannot change country. Have a free account and it says i cannot change unless ...
  • user-removed
  • Not applicable
  • 541 Views
  • 8 replies
  • 0 likes
  • Free
  • 541 Views
  • 8 replies
  • 0 likes

Superuser Contribution Accoont keeps readding playlists that I have had no interaction with.

PlanPremiumCountryIrelandDeviceS10+ / Windows 10Operating SystemWin 10 latest, and latest Android My Question or Issue I recently had a chat with an agent George E about this issue. The following playlists keep appearing on my account with no interac...

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  • Casual Listener
  •   Plan Premium Country Ireland Device S10+ / Windows 10 Operating System Win 10 latest, and latest Android   My Question or Issue   I recently had a chat with an agent Geo...
  • Peter
  • Spotify Legend
  • 690 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 690 Views
  • 3 replies
  • 0 likes

Superuser Contribution Change email - is it possible?

PlanPremiumCountryFinlandDeviceiPhone XS/desktopOperating SystemiOS 10.Windows 10 My Question or Issue Okay so I have a little problem. I updated the email on my Facebook account and deleted the one I had there originally (I made my Spotify account v...

  • Casual Listener
  • Plan Premium Country Finland Device iPhone XS/desktop Operating System iOS 10.Windows 10   My Question or Issue   Okay so I have a little problem. I updated the email on my Faceb...
  • Katerina
  • Spotify Legend
  • 625 Views
  • 5 replies
  • 0 likes
  • Account
  • 625 Views
  • 5 replies
  • 0 likes

[Android][Connect] Account Leak

Recently I noticed my Spotify is being played on various devices that I never seen before. Unfortunately, Spotify doesn't have location history nor the two step authentication. That leaves me with mysterious of who are those people using my account. ...

  • Visitor
  • Recently I noticed my Spotify is being played on various devices that I never seen before. Unfortunately, Spotify doesn't have location history nor the two step authentication. That leaves me with my...
  • OneByBoo
  • Community Legend
  • 870 Views
  • 1 replies
  • 2 likes
  • Android
    Connect
  • 870 Views
  • 1 replies
  • 2 likes

charged twice this month, now a message in my account saying my payment has failed

On the Premium Family plan - always been charged once per month since I started - this month, 2 charges and a message in my account saying payments have failed and I should add a payment method. Is there an official contact for spotify payments probl...

  • Newbie
  • On the Premium Family plan - always been charged once per month since I started - this month, 2 charges and a message in my account saying payments have failed and I should add a payment method. &nb...
  • OneByBoo
  • Community Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 353 Views
  • 1 replies
  • 0 likes

uri's???

so i wanted to upload a playlist to playlist exchange but the uri keeps coming up as invalid. I read that you should try putting your username in first so tried that but it still didn't work. i then read that if your user name has a fullstop in it yo...

  • Casual Listener
  • so i wanted to upload a playlist to playlist exchange but the uri keeps coming up as invalid. I read that you should try putting your username in first so tried that but it still didn't work. &...
  • Emilia_8
  • Spotify Star
  • 974 Views
  • 5 replies
  • 0 likes
  • Other
  • 974 Views
  • 5 replies
  • 0 likes

Solved!! Disabled family member with Facebook account

PremiumCountry: Bulgaria Operating System - Android Oreo, Windows 10,etc. My Question or IssueHello, dear Spotify helpers!A member of my family plan has been disabled from his Facebook profile... for no obvious reason, we are still waiting for an off...

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  • Casual Listener
  • Premium Country: Bulgaria   Operating System - Android Oreo, Windows 10,etc.   My Question or Issue Hello, dear Spotify helpers! A member of my family plan has been disable...
  • stelamihaylova
  • Casual Listener
  • 685 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 685 Views
  • 6 replies
  • 0 likes

Offline access denied but no devices are offline

PlanPremiumCountrySouth Africa (ZA)Device(Macbook Air 2015(ish), iPhone 7)Operating System(MacOS 10.14.6, iOS.) My Question or IssueI was / am unable to download music on Spotify on my MacBook Air. In trying to fix this issue I went to my account set...

  • Casual Listener
  • Plan Premium Country South Africa (ZA) Device (Macbook Air 2015(ish), iPhone 7) Operating System (MacOS 10.14.6, iOS.)   My Question or Issue I was / am unable to download music on Spo...
  • rossdamusic
  • Casual Listener
  • 332 Views
  • 1 replies
  • 0 likes
  • Account
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family premium

PlanPremium Family CountryPortugal DeviceHuawei P20 LiteOperating SystemaAndroid EMUI 9.1My Question or IssueI access my profile and try to manage the family members page and it doesn't load up. I've tried it on several devices, browsers, on incognit...

  • Casual Listener
  •   Plan Premium Family  Country Portugal  Device Huawei P20 Lite Operating Systema Android EMUI 9.1 My Question or Issue I access my profile and try to manage the family membe...
  • gudonorbas
  • Casual Listener
  • 337 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 337 Views
  • 4 replies
  • 0 likes

Friends dissapearing from activity

Hello, i just started up my spotify again, but suddenly around 18 of my friends just dissapeared from the activity feed even though they were all there just a few hours ago. Anyone know whats up? It's a shame because it's a good way of discovering ne...

  • Newbie
  • Hello, i just started up my spotify again, but suddenly around 18 of my friends just dissapeared from the activity feed even though they were all there just a few hours ago. Anyone know whats up? It'...
  • OneByBoo
  • Community Legend
  • 430 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 430 Views
  • 1 replies
  • 0 likes

How to know who is using my account

There's someone using my account, because I can see recently played tracks I haven't listened to. How can I check the login register, to check where do they connect from and try to understand what's going on?Thanks.

  • Visitor
  • There's someone using my account, because I can see recently played tracks I haven't listened to. How can I check the login register, to check where do they connect from and try to understand what's ...
  • OneByBoo
  • Community Legend
  • 519 Views
  • 1 replies
  • 0 likes
  • Account
  • 519 Views
  • 1 replies
  • 0 likes

Solved!! I closed my old Spotify account. Will my old community account get closed too ?

Hi,The title says it all.The thing is that I can't access my old community account since my old Spotify got closed and because of that I can't close my old community account myself.My old account name is "Lantha" (without the underscore at the end)Th...

  • Casual Listener
  • Hi, The title says it all. The thing is that I can't access my old community account since my old Spotify got closed and because of that I can't close my old community account myself. My old accou...
  • Luan
  • Spotify Star
  • 610 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 610 Views
  • 1 replies
  • 0 likes

Solved!! Sorry, we couldn't load friends to follow error

My Question or IssueSo I had a regular Spotify account that was originally just linked to my email and I recently got Facebook and wanted to link them up so I followed the instructions on here to link it up using my phone. Facebook said it was connec...

  • Casual Listener
  • My Question or Issue So I had a regular Spotify account that was originally just linked to my email and I recently got Facebook and wanted to link them up so I followed the instructions on here&nbsp...
  • ethieona02
  • Casual Listener
  • 3660 Views
  • 5 replies
  • 0 likes
  • Account
  • 3660 Views
  • 5 replies
  • 0 likes

Superuser Contribution Account Disappeared, and billed 7 times in one day.

PlanPremiumCountryUSA Device(Samsung Galaxy 8, Macbook Pro)Operating System(whatever the latest is) My Question or IssueMy Spotify account that I've had for at least 5 years stopped working on 11/25 - it was working fine up to 11/24. I cannot login. ...

  • Casual Listener
  • Plan Premium Country USA   Device (Samsung Galaxy 8, Macbook Pro) Operating System (whatever the latest is)   My Question or Issue My Spotify account that I've had for at least 5...
  • dabeed
  • Casual Listener
  • 713 Views
  • 7 replies
  • 0 likes
  • Account
  • 713 Views
  • 7 replies
  • 0 likes

Account Messed Up

PlanFree/PremiumCountryUnited StatesDeviceiPhone XOperating SystemiOS 10 My Question or IssueHi, I am a college student and I was on the student discount. I looked at my bank account one day and it said I was getting charged $14.99 for Spotify a mont...

  • Visitor
  • Plan Free/Premium Country United States Device iPhone X Operating System iOS 10   My Question or Issue Hi, I am a college student and I was on the student discount. I looked at my bank...
  • osornios
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
  • 216 Views
  • 1 replies
  • 0 likes

"You can’t join your own plan!"

Plan - Premium DuoCountry - BrazilMy Question or IssueWhen I send the link (from my HP Notebook) to my wife's whatsapp with the invitation to her joining my Premium Duo Plan and she clicks the link the answer is:"You’re already subscribed to Premium ...

  • Visitor
  • Plan - Premium Duo Country - Brazil My Question or Issue When I send the link (from my HP Notebook) to my wife's whatsapp with the invitation to her joining my Premium Duo Plan and she c...
  • OneByBoo
  • Community Legend
  • 2067 Views
  • 1 replies
  • 0 likes
  • Premium
  • 2067 Views
  • 1 replies
  • 0 likes

Land lässt sich nicht ändern

CountryDE/GERDeviceanyOperating Systemany My Question or IssueMeine Landeseinstellung lässt sich nicht ändern. Egal ob ich es mit der Zahlungsmöglichkeit versuche oder via Profileinstellung.Ich habe mein niederländisches Konto eingetragen, weil es me...

  • Visitor
  • Country DE/GER Device any Operating System any   My Question or Issue Meine Landeseinstellung lässt sich nicht ändern. Egal ob ich es mit der Zahlungsmöglichkeit versuche oder via Profil...
  • OneByBoo
  • Community Legend
  • 3956 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 3956 Views
  • 1 replies
  • 0 likes

setting spotify NOT to open when i turn on my device

PlanPremiumCountry USA Device(iPhone 8, , Macbook Pro late 2016)Operating System ios, windows 11 pro how do you keep spotify from auto logging on?. i turned off the auto log on feature in the advance settings but the damm thing still keeps logging on...

  • Visitor
  • Plan Premium Country USA   Device (iPhone 8,  , Macbook Pro late 2016) Operating System ios, windows 11 pro   how do you keep spotify from auto logging on?. i turned off the au...
  • Luan
  • Spotify Star
  • 408 Views
  • 1 replies
  • 0 likes
  • Premium
  • 408 Views
  • 1 replies
  • 0 likes