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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 366 Views
  • 0 replies
  • 6 likes
  • Security
  • 366 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439088 Views
  • 970 replies
  • 108 likes
  • Account
  • 439088 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194983 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194983 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106737 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106737 Views
  • 70 replies
  • 11 likes

Superuser Contribution Lost email access .. how to change password without email?

Hello, I have a spotify account with access only on my iphone app. But i have no access to this email account anymore. I just want to change it to my main email so that that is safe in the future!How can I change it without any access? Thanks!

  • Newbie
  • Hello,   I have a spotify account with access only on my iphone app. But  i have no access to this email account anymore. I just want to change it to my main email so that that is safe in...
  • Alex
  • Spotify Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • Account
  • 358 Views
  • 1 replies
  • 0 likes

Documents not uploading for account verification

Hi, struggling to get the system to accept various forms of my ID to validate my account. Tried to upload Drivers Licence, and then Passport (all in the right JPG format and size) but the 'Submit' button just spins, and then it stops on the same page...

  • Visitor
  • Hi, struggling to get the system to accept various forms of my ID to validate my account.  Tried to upload Drivers Licence, and then Passport (all in the right JPG format and size) but the 'Subm...
  • Maxim
  • Spotify Star
  • 4500 Views
  • 1 replies
  • 0 likes
  • Account
  • 4500 Views
  • 1 replies
  • 0 likes

How to listen different music from alexa at home and on my phone in car at the same time?

hi all How to listen different music on alexa at home and on my phone from my car at the same time with the same account? thanks a lot

  • Visitor
  • hi all   How to listen different music on alexa at home and on my phone from my car at the same time with the same account?   thanks a lot
  • Jose_M
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution De-register account?

Rogers told me I need to contact Spotify and ask them to "de-register" my Spotify account in order for me to then access Rogers' 6-month "Free Premium" promotion with my current Spotify account (instead of having to create a new one to access the pro...

  • Casual Listener
  • Rogers told me I need to contact Spotify and ask them to "de-register" my Spotify account in order for me to then access Rogers' 6-month "Free Premium" promotion with my current Spotify account (inst...
  • Spots10
  • Casual Listener
  • 987 Views
  • 5 replies
  • 1 likes
  • 987 Views
  • 5 replies
  • 1 likes

Superuser Contribution Change country: why individual account should become duo??

Hello,I have had an individual premium account for Years. Now I've change country, I've changed bank account and credit card. I try to change country, and the system doesn't allow to renew my individual account, it ask me to upgrade to a duo account ...

  • Visitor
  • Hello, I have had an individual premium account for Years. Now I've change country, I've changed bank account and credit card. I try to change country, and the system doesn't allow to renew my indiv...
  • Yordan
  • Moderator
  • 236 Views
  • 1 replies
  • 0 likes
  • Premium
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Use Voice Command on Alexa Devices

I'm having a problem with my Alexa devices. I recently changed my premium Spotify account to a different account, and now songs are only playing by voice command on a single device, not on the others. This all worked correctly before, so I switched b...

  • Casual Listener
  • I'm having a problem with my Alexa devices. I recently changed my premium Spotify account to a different account, and now songs are only playing by voice command on a single device, not on the others...
  • MihailY
  • Moderator
  • 649 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 649 Views
  • 3 replies
  • 0 likes

Do artists have access to my email?

PlanPremiumCountryUSDevice Operating System My Question or IssueI don't know which thread to put this under, so I hope this is the right one. Recently, I received an email from a Spotify artist. The problem is how did the artist get my personal email...

  • Gig Goer
  • Plan Premium Country US Device   Operating System     My Question or Issue I don't know which thread to put this under, so I hope this is the right one. Recently, I received ...
  • toddvanovermusic
  • Newbie
  • 1211 Views
  • 7 replies
  • 0 likes
  • Account
  • 1211 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Tried resetting my password and I still cant login.

I've tried many times to reset my password but this feature on the website doesn't seem to work. It's very frustrating - I'm paying for a service that I can't use. I've sent support tickets but not had anything back. These are the steps I did: 1. Wen...

  • Visitor
  • I've tried many times to reset my password but this feature on the website doesn't seem to work. It's very frustrating - I'm paying for a service that I can't use.   I've sent support tickets ...
  • Lyubka
  • Moderator
  • 4980 Views
  • 17 replies
  • 0 likes
  • 4980 Views
  • 17 replies
  • 0 likes

Superuser Contribution Top Tracks and Top Artists Incorrect

Hello, Perhaps I'm just missing something, but my Top Artists and Top Tracks are not showing correctly. Every track and artist that is showing are songs or bands that I've actually never listened to on Spotify. I definitely have music I've listened t...

  • Casual Listener
  • Hello,   Perhaps I'm just missing something, but my Top Artists and Top Tracks are not showing correctly. Every track and artist that is showing are songs or bands that I've actually never lis...
  • GalexY
  • Newbie
  • 3434 Views
  • 11 replies
  • 9 likes
  • 3434 Views
  • 11 replies
  • 9 likes

Superuser Contribution No push notifications or emails for new releases

PlanPremiumCountryU.S.DeviceGoogle Pixel 6aOperating SystemAndroid 13My Question or IssueI do not receive push notifications or e-mails for any new artists releases. In Spotify's settings on the mobile app, I have recommended music and new music noti...

  • Casual Listener
  • Plan Premium Country U.S. Device Google Pixel 6a Operating System Android 13 My Question or Issue I do not receive push notifications or e-mails for any new artists releases. In Spotify's se...
  • MihailY
  • Moderator
  • 394 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Add to my spotify account my Anchor podcast

PlanFreeCountryItaly My Question or IssueI have a Spotify account where I have created my own playlists;after I made few podcasts on Anchor I decided to add them to Spotify;now they are on Spotify too, but they are not on my account, I mean, if I go ...

  • Visitor
  •   Plan Free Country Italy   My Question or Issue I have a Spotify account where I have created my own playlists; after I made few podcasts on Anchor I decided to add them to Spotify...
  • Alex
  • Spotify Legend
  • 4594 Views
  • 3 replies
  • 1 likes
  • Account
    Other
  • 4594 Views
  • 3 replies
  • 1 likes

If I make a new account and transfer, do my followers also transfer automatically?

I'd like to make a new account to change my username. If I do this, will both my account followers as well as my playlist followers transfer automatically? I would rather not refollow people and have to wait for them to follow me back again. I have s...

  • Newbie
  • I'd like to make a new account to change my username. If I do this, will both my account followers as well as my playlist followers transfer automatically? I would rather not refollow people and have...
  • DBS_Official
  • Newbie
  • 997 Views
  • 2 replies
  • 1 likes
  • Account
    Other
  • 997 Views
  • 2 replies
  • 1 likes

Superuser Contribution How much data does the Spotify Connect feature use?

Say I'm on a 3/4G network on my phone and use the Connect feature to stream music to my desktop which is connected to the internet through a standard ethernet cable. Does the mobile app use as much (or more) data, or does it only send a track id or s...

  • Visitor
  • Say I'm on a 3/4G network on my phone and use the Connect feature to stream music to my desktop which is connected to the internet through a standard ethernet cable. Does the mobile app use as much (...
  • Lyubka
  • Moderator
  • 1687 Views
  • 3 replies
  • 0 likes
  • 1687 Views
  • 3 replies
  • 0 likes

Unir spotify premium con facebook

Hola tengo un problema, tengo una cuenta spotify premium con nombre de usuario lavluc y quisiera unirla con mi cuenta de Facebook pero no puedo porque al parecer tengo con Facebook otra cuenta diferente de prueba q no es premium, cuando trató de cone...

  • Casual Listener
  • Hola tengo un problema, tengo una cuenta spotify premium con nombre de usuario lavluc y quisiera unirla con mi cuenta de Facebook pero no puedo porque al parecer tengo con Facebook otra cuenta difere...
  • Strawberry7
  • Visitor
  • 2881 Views
  • 8 replies
  • 0 likes
  • 2881 Views
  • 8 replies
  • 0 likes

Superuser Contribution Educational pricing for faculty?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIs their a discount plan for educational faculty?

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Is thei...
  • Dian
  • Spotify Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Anyone home?

How do I actually get ahold of someone that works at the company to downgrade or cancel my account?

  • Casual Listener
  • How do I actually get ahold of someone that works at the company to downgrade or cancel my account?
  • Eni
  • Moderator
  • 313 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random Music From WebPlayer - Online. PLEASE HELP

Hello. Everything was fine until these past two months. Heres the problem: I listen to music on my computer and phone normally, the music then stops randomly and starts playing unknown music. The green tab on the bottom of the screen pops up and says...

  • Visitor
  • Hello. Everything was fine until these past two months. Heres the problem:   I listen to music on my computer and phone normally, the music then stops randomly and starts playing unknown music...
  • Yordan
  • Moderator
  • 214 Views
  • 2 replies
  • 1 likes
  • 214 Views
  • 2 replies
  • 1 likes

Superuser Contribution music stops

Music stops while I'm listening. Sometimes another song from a different singer starts and stops again.

  • Visitor
  • Music stops while I'm listening. Sometimes another song from a different singer starts and stops again.
  • Eni
  • Moderator
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Random Playlist Added Without My Knowledge

PlanFreeCountryUnited StatesDeviceiPhone 7 128 GBOperating SystemiOS 12.2 My Question or IssueI’ve had a random playlist that doesn’t have any songs on it called memes by chill added to my library. Should I be concerned? Is there any way to find out ...

  • Casual Listener
  • Plan Free Country United States Device iPhone 7 128 GB Operating System iOS 12.2   My Question or Issue I’ve had a random playlist that doesn’t have any songs on it called memes by chi...
  • cezary-z
  • Visitor
  • 30899 Views
  • 7 replies
  • 2 likes
  • Account
    Free
    Other
  • 30899 Views
  • 7 replies
  • 2 likes

Solved!!Superuser Contribution On Repeat, Repeat Rewind, Daily Mix Playlists Not Updating

Plan: PremiumCountry: USA Devices: MacBook Air (13-inch, Early 2015), Samsung Galaxy S7Operating System: macOS Monterey (Version 12.1), Android Oreo (8.0.0)Spotify Version on Laptop: Spotify for macOS (Intel) 1.1.76.447.g11f432d8Spotify Version on Ph...

  • Casual Listener
  • Plan: Premium Country: USA   Devices: MacBook Air (13-inch, Early 2015), Samsung Galaxy S7 Operating System: macOS Monterey (Version 12.1), Android Oreo (8.0.0) Spotify Versi...
  • uchimoto
  • Newbie
  • 4458 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
  • 4458 Views
  • 2 replies
  • 1 likes