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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419516 Views
  • 965 replies
  • 108 likes
  • Account
  • 419516 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185140 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185140 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103126 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103126 Views
  • 69 replies
  • 10 likes

Superuser Contribution Premium account - nothing works but logged in

Used the web app, now have no access at all on mobile device. Tried logging off all devices, but nothing restored. Can't play any music and all Playlist titles are there with 0 content. Really wish I could find out how to fix this. It's going on a we...

  • Newbie
  • Used the web app, now have no access at all on mobile device. Tried logging off all devices, but nothing restored. Can't play any music and all Playlist titles are there with 0 content. Really wish I...
  • Kiril
  • Moderator
  • 263 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am being charged for two accounts, the duo account and the family account

Hello.I have changed my account from the personal to the family account, however this month I was charged for the family account and the duo account. I don't understand why, if I had never paid for the duo account.Could you help me on this issue plea...

  • Visitor
  • Hello. I have changed my account from the personal to the family account, however this month I was charged for the family account and the duo account. I don't understand why, if I had never paid for...
  • Kiril
  • Moderator
  • 276 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 276 Views
  • 1 replies
  • 0 likes

Still being charged despite deleting account

Last month I decided to cancel my plan and delete my account to move to another service. I went through all the steps to cancel before deleting the account yet I found out yesterday that I've been charged again. The last Spotify payment was 3rd June,...

  • Visitor
  • Last month I decided to cancel my plan and delete my account to move to another service. I went through all the steps to cancel before deleting the account yet I found out yesterday that I've been ch...
  • Maxim
  • Spotify Star
  • 607 Views
  • 1 replies
  • 0 likes
  • Account
  • 607 Views
  • 1 replies
  • 0 likes

Account - Change Plan

Hi there - I am currently part of a family plan but will be leaving that family plan to start a new family plan with someone else. How do I do this without having to delete my current account/info?

  • Visitor
  • Hi there - I am currently part of a family plan but will be leaving that family plan to start a new family plan with someone else. How do I do this without having to delete my current account/info?&n...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! My artist page don't show in my provider (I deleted all songs of my page)

When I want to enter my artist page on my release it is not found even though it exists. I can even access it on my artist account. Maybe it's because I deleted all the releases on my artist page.

  • Newbie
  • When I want to enter my artist page on my release it is not found even though it exists. I can even access it on my artist account. Maybe it's because I deleted all the releases on my artist page. ...
  • Maxim
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • Account
  • 255 Views
  • 1 replies
  • 0 likes

Solved!! Get second account for same email

Hi, I would like to know how to buy second premium account for same email address I am using? I do not use FB. /mika

  • Casual Listener
  • Hi,   I would like to know how to buy second premium account for same email address I am using? I do not use FB.   /mika
  • crankycharisma
  • Visitor
  • 41200 Views
  • 5 replies
  • 0 likes
  • 41200 Views
  • 5 replies
  • 0 likes

Emails in Wrong Language

I recently spent some time in Sweden but am currently the usa. Now when I get email updates from Spotify they are in Swedish. How do I fix this? As an example I recently got an email titled "The River med Son Little finns nu på Spotify!".

  • Music Fan
  • I recently spent some time in Sweden but am currently the usa. Now when I get email updates from Spotify they are in Swedish. How do I fix this?   As an example I recently got an email titled ...
  • budanap
  • Visitor
  • 4660 Views
  • 12 replies
  • 0 likes
  • Other
  • 4660 Views
  • 12 replies
  • 0 likes

Won’t let me sign into old account

PlanFree/PremiumCountryUsDeviceiPhone 13Operating System(iOS 15 I tried sending into my old account via login without password and I looked up my old username on a friends device and that’s what I typed in. It’s saying that there is no account with t...

  • Casual Listener
  •   Plan Free/Premium Country Us Device iPhone 13 Operating System (iOS 15   I tried sending into my old account via login without password and I looked up my old username on a frie...
  • Luan
  • Spotify Star
  • 273 Views
  • 3 replies
  • 0 likes
  • Account
  • 273 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Two Months Free" False advertising?

Hey, So i a advert on spotify claims that "We are giving two months free to everyone who upgrades before december 31st" YET On the upgrade page it states "Users who have subscribed to the Premium or Unlimited service or who have taken a trial are ine...

  • Music Fan
  • Hey,  So i a advert on spotify claims that "We are giving two months free to everyone who upgrades before december 31st"    YET    On the upgrade page it stat...
  • OscarDC
  • Moderator
  • 1177 Views
  • 8 replies
  • 12 likes
  • 1177 Views
  • 8 replies
  • 12 likes

Solved!!Superuser Contribution unable to see a followed friends profile

PlanPremiumCountryUSDeviceiphone XR/ipadOperating SystemIOS 15.5 My Question or IssueAs of yesterday, i am completely unable to view the profile/playlists or interact with someone i was previously friends with. They’ve sent direct links of playlists,...

  • Newbie
  • Plan Premium Country US Device iphone XR/ipad Operating System IOS 15.5   My Question or Issue As of yesterday, i am completely unable to view the profile/playlists or interact with so...
  • Eni
  • Moderator
  • 326 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 326 Views
  • 1 replies
  • 0 likes

Solved!! Problema na renovação do pagamento

Pessoal, estou recebendo a seguinte mensagem ao tentar renovar o pagamento do Spotify: Opa, parece que seu cartão ou serviço de pagamento está num dia ruim. Não se preocupe, nada foi cobrado. Tente de novo ou escolha outra forma de pagamento. O que p...

  • Casual Listener
  • Pessoal, estou recebendo a seguinte mensagem ao tentar renovar o pagamento do Spotify: Opa, parece que seu cartão ou serviço de pagamento está num dia ruim. Não se preocupe, nada foi cobrado. Tente d...
  • Bittencourt
  • Spotify Star
  • 1301 Views
  • 7 replies
  • 0 likes
  • 1301 Views
  • 7 replies
  • 0 likes

Superuser Contribution Change login from Facebook to AppleId

I currently log in into spotify using my facebook account credentials.I want to start using my Apple credentials on login but can't do that (I think because spotify account is related to the facebook account)Anyone knows how to change that? Thanks.Se...

  • Visitor
  • I currently log in into spotify using my facebook account credentials. I want to start using my Apple credentials on login but can't do that (I think because spotify account is related to the facebo...
  • OscarDC
  • Moderator
  • 5580 Views
  • 7 replies
  • 1 likes
  • Account
    Login
  • 5580 Views
  • 7 replies
  • 1 likes

Superuser Contribution Land en betaling wijzigen

Ik ben mijn account gestart afgelopen jaar in Nederland, ik ben nu voorgoed terug naar Spanje. Nu wil ik mijn manier van betaling wijzigen van mijn nederlandse naar spaanse bankpas. Ik krijg dan te horen dat ik het land moet wijzigen, alleen kan ik m...

  • Newbie
  • Ik ben mijn account gestart afgelopen jaar in Nederland, ik ben nu voorgoed terug naar Spanje. Nu wil ik mijn manier van betaling wijzigen van mijn nederlandse naar spaanse bankpas. Ik krijg dan te h...
  • somemusicjunky
  • Visitor
  • 3075 Views
  • 2 replies
  • 0 likes
  • Account
  • 3075 Views
  • 2 replies
  • 0 likes

Solved!! Strange account and playlists

My song Vicious Parallel had been added on a bot playlist without my consent the profile is "WAVR.AI" I would like to report this account that look like fake promo and it's ruining my stats. Please help !

  • Casual Listener
  • My song Vicious Parallel had been added on a bot playlist without my consent the profile is "WAVR.AI" I would like to report this account that look like fake promo and it's ruining my stats. Please h...
  • Enzil1
  • Casual Listener
  • 5375 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Security
    Subscription
  • 5375 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't received a pin code from smart

Hi spotify. I have trying a premium subscription from your application but I can't received your pin code. Its been for weeks trying to your subscription. My number 09186325647. I already tried to contact the smart about this but they said that they'...

  • Newbie
  • Hi spotify. I have trying a premium subscription from your application but I can't received your pin code. Its been for weeks trying to your subscription. My number 09186325647. I already tried to co...
  • oreomcflurry
  • Visitor
  • 5569 Views
  • 5 replies
  • 0 likes
  • 5569 Views
  • 5 replies
  • 0 likes

Check who has access to my account

while trying out a service that said it could remove duplicates a box popped up asking if the service could log-in to it, as me, on Spotify.It was a permissons page like I've seen with Google or Facebook where it said the service I was trying to use ...

  • Regular
  • ...acebook where it said the service I was trying to use could have access to my Public and Private Playlists.   Where in my account settings page can I check to see what 'services' I have given p...
  • 14818
  • Casual Listener
  • 11756 Views
  • 5 replies
  • 0 likes
  • Account
    Security
  • 11756 Views
  • 5 replies
  • 0 likes

Solved!! is this email scam

I’m scared i’ll be hacked even though most passwords are changed. Hey ______, Thanks for getting in touch. We understand that you wish to obtain your entire streaming history and we'd be more than happy to lend a helping hand. We've checked backstage...

  • Casual Listener
  • I’m scared i’ll be hacked even though most passwords are changed.   Hey ______,   Thanks for getting in touch. We understand that you wish to obtain your entire streaming history and we...
  • KendricK__
  • Casual Listener
  • 395 Views
  • 2 replies
  • 0 likes
  • 395 Views
  • 2 replies
  • 0 likes

Need held to disable old account on app

My husband purchased a family account. I had an old one but when my debit card was stolen charges wouldn’t go through. So now I can’t log into the new account on the app because a red banner shows up saying something is wrong with my payment. When I ...

  • Visitor
  • My husband purchased a family account. I had an old one but when my debit card was stolen charges wouldn’t go through. So now I can’t log into the new account on the app because a red banner shows up...
  • Luan
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Hello I have a spotify account and can't open a playlist of a friend. Help?

I saw a cool playlist on IG and looked instantly on Spotify to add it onto my fav playlist. When I go to the profile, it doesn't show the playlists. Only thing I can see are followers. When I type it into the search header it also doesnt seem to find...

  • Visitor
  • I saw a cool playlist on IG and looked instantly on Spotify to add it onto my fav playlist. When I go to the profile, it doesn't show the playlists. Only thing I can see are followers. When I type it...
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

can't activate wife's account for Duo Premium

After we moved to Cyprus I re-activated account; changed address to Cyprus; when I want to activate wife's account with same address I'm told that we live at different addresses

  • Visitor
  • After we moved to Cyprus I re-activated account; changed address to Cyprus; when I want to activate wife's account with same address I'm told that we live at different addresses
  • Maxim
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes