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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ShaunDave
  • Casual Listener
  • 201519 Views
  • 722 replies
  • 67 likes
  • Account
  • 201519 Views
  • 722 replies
  • 67 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1103344 Views
  • 118 replies
  • 106 likes
  • Account
  • 1103344 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 55534 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 55534 Views
  • 61 replies
  • 8 likes

How do i access downloaded files on my phone from my wife's account down that I have a duo account

PlanPremiumCountryCanadaDevice(Samsung Galaxy 9)Operating System( Android Oreo) My Question or IssueSo I finally got my own account, I've been running my wife's on my phone for over a year. Tons of downloaded music. But now my new account I am starti...

  • Casual Listener
  • Plan Premium Country Canada Device (Samsung Galaxy 9) Operating System ( Android Oreo)   My Question or Issue So I finally got my own account, I've been running my wife's on my ph...
  • ComfortableCam
  • Casual Listener
  • 685 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 685 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Songs by artist A.K. being added to my playlist

Edit: Still having this issue with it persisting for over 2 weeks now. I really hope the mods here can mark this as still not solved because clearly the "Solution" is not working. This is ridiculous coming from such a large company with a large popul...

  • Casual Listener
  •   Edit: Still having this issue with it persisting for over 2 weeks now. I really hope the mods here can mark this as still not solved because clearly the "Solution" is not working. This ...
  • Petya
  • Community Legend
  • 11358 Views
  • 65 replies
  • 14 likes
  • 11358 Views
  • 65 replies
  • 14 likes

Superuser Contribution Starting an account for a non-profit organization's social media

If an organization wants to have playlists to post on their Facebook account, and play at events, to represent themselves, what all accounts would the organization be allowed to use, legally? Also, would it be okay/legal for one member to use his or ...

  • Roadie
  • If an organization wants to have playlists to post on their Facebook account, and play at events, to represent themselves, what all accounts would the organization be allowed to use, legally? Also, w...
  • Ivan
  • Spotify Legend
  • 7328 Views
  • 4 replies
  • 0 likes
  • Account
  • 7328 Views
  • 4 replies
  • 0 likes

Superuser Contribution Not getting all my Spotify e-mails.

I am getting some of the account e-mails from Spotify. But I am trying to contact someone at Spotify and they say they'll e-mail me and I'm not getting that e-mail. I am also not getting the password reset e-mail that I am trying to get.

  • Casual Listener
  • I am getting some of the account e-mails from Spotify. But I am trying to contact someone at Spotify and they say they'll e-mail me and I'm not getting that e-mail. I am also not getting the password...
  • Ivan
  • Spotify Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
  • 234 Views
  • 1 replies
  • 0 likes

[Spotify for Artists] Someone else uploading my already released track on my artist profile?

What if someone else is trying to distribute my song on Spotify (which is already live on Spotify) with the same artwork and song name but with different ISRC and UPC code from a different distributor on my artist profile?

  • Casual Listener
  • What if someone else is trying to distribute my song on Spotify (which is already live on Spotify) with the same artwork and song name but with different ISRC and UPC code from a different distributo...
  • OneByBoo
  • Community Legend
  • 428 Views
  • 1 replies
  • 0 likes
  • Spotify for Artists
  • 428 Views
  • 1 replies
  • 0 likes

Email registered with account - How do I find it?

I am logged into Spotify on my iPhone & want to login onto the web browser on a laptop. I cannot remember the email that I registered the account with or the password and it only comes up with a long username with a mixture of letters and numbers. Ho...

  • Casual Listener
  • I am logged into Spotify on my iPhone & want to login onto the web browser on a laptop. I cannot remember the email that I registered the account with or the password and it only comes up with a ...
  • EthanS1
  • Community Legend
  • 5448 Views
  • 3 replies
  • 0 likes
  • Login
    Premium
  • 5448 Views
  • 3 replies
  • 0 likes

Account Hacked

PlanStudent PremiumCountryUSADevicePC, LG G7 ThinQOperating SystemWindows 10, Android My Question or IssueApparently my account was logged into from three different countries yesterday and when I went to open Spotify on my PC today, it told me my pas...

  • Visitor
  • Plan Student Premium Country USA Device PC, LG G7 ThinQ Operating System Windows 10, Android   My Question or Issue Apparently my account was logged into from three different countries...
  • Keanu_C
  • Spotify Star
  • 816 Views
  • 1 replies
  • 0 likes
  • Security
  • 816 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Facebook won't stay connected to Spotify account

PlanPremiumCountryAustraliaDeviceWindows 10 PC (non windows store app), iPhone XROperating SystemWindows 10, iOS 13My Question or IssueWhenever I try to connect my Spotify account to my Facebook account in either the desktop app or the mobile app, it...

  • Casual Listener
  • Plan Premium Country Australia Device Windows 10 PC (non windows store app), iPhone XR Operating System Windows 10, iOS 13 My Question or Issue Whenever I try to connect my Spotify account t...
  • Ivan
  • Spotify Legend
  • 1179 Views
  • 5 replies
  • 0 likes
  • Account
    Other
  • 1179 Views
  • 5 replies
  • 0 likes

hacked account

I am contacting you regarding my daughter's account. Her account was hacked, passwords reset, hacked again, passwords reset, and hacked again. She is now locked out of her account and there is ZERO way to contact your help desk without being logged i...

  • Visitor
  • I am contacting you regarding my daughter's account.  Her account was hacked, passwords reset, hacked again, passwords reset, and hacked again.  She is now locked out of her account and the...
  • Billy-J
  • Spotify Star
  • 350 Views
  • 2 replies
  • 0 likes
  • Account
  • 350 Views
  • 2 replies
  • 0 likes

hacked

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue what is spotify doing to help prevent people from being hacked, this is the 5th time ive bee...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  &...
  • Billy-J
  • Spotify Star
  • 504 Views
  • 1 replies
  • 2 likes
  • Account
    Login
    Security
  • 504 Views
  • 1 replies
  • 2 likes

how to change my email address

PlanFree/PremiumCountryFrance Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuehow to change my email address on my spotify account, knowing my account was created wi...

  • Casual Listener
  • Plan Free/Premium Country France   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Junon29
  • Casual Listener
  • 365 Views
  • 4 replies
  • 0 likes
  • Account
  • 365 Views
  • 4 replies
  • 0 likes

Superuser Contribution Hacked Account

I was listening to music and the songs started to skip every 3-5 seconds, I thought it was a glitch and closed the desktop app and opened it again. Continued playing the song I was originally listening to and the same thing started happening again. I...

  • Casual Listener
  • I was listening to music and the songs started to skip every 3-5 seconds, I thought it was a glitch and closed the desktop app and opened it again. Continued playing the song I was originally listeni...
  • Mario
  • Spotify Legend
  • 486 Views
  • 6 replies
  • 0 likes
  • Account
  • 486 Views
  • 6 replies
  • 0 likes

Superuser Contribution Premium: Doesnt take my payment

Plan: PremiumCountry: Portugal Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello!Every month Spotify was abble to do the payment from my bank account, even the l...

  • Visitor
  • Plan: Premium Country: Portugal   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • Mario
  • Spotify Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • Premium
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! Can't change incorrect profile picture

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy profile picture is of someone I don't know. I suspect they hacked my account so I followed...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My prof...
  • LivW1
  • Casual Listener
  • 427 Views
  • 2 replies
  • 0 likes
  • Account
  • 427 Views
  • 2 replies
  • 0 likes

Superuser Contribution family account werkt niet

Ik heb een family account, maar sinds vandaag kan ik maar op 1 plek muziek afspelen. zodra ik op een andere plek muziek opstart stopt het op de plek waar het eerst aan stond

  • Casual Listener
  • Ik heb een family account, maar sinds vandaag kan ik maar op 1 plek muziek afspelen. zodra ik op een andere plek muziek opstart stopt het op de plek waar het eerst aan stond  
  • Xenia
  • Moderator
  • 257 Views
  • 3 replies
  • 0 likes
  • Account
  • 257 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't reset password. Can't Make new account.

I likely had an account years ago.I wanted to sign in using my student email to buy premium to get Hulu. I guessed at the password. Didn't work.I tried the reset password - email not found.I tried to make new account - email already in use. I had to ...

  • Casual Listener
  • I likely had an account years ago. I wanted to sign in using my student email to buy premium to get Hulu.   I guessed at the password. Didn't work. I tried the reset password - email not fou...
  • Elena
  • Moderator
  • 635 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 635 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't log in on any mobile devices.

PlanPremium familyCountryUK DeviceiPhone XR, Xiaomi Mi A1, iPad Air 3. Samsung Tab A 2019.Operating SystemiOS 13.4, Android 9. PadOS 13 My Question or IssueGot an email today notifying me of a new sign in in the US, strange seeing as I'm in the UK. S...

  • Casual Listener
  •   Plan Premium family Country UK   Device iPhone XR, Xiaomi Mi A1, iPad Air 3. Samsung Tab A 2019. Operating System iOS 13.4, Android 9. PadOS 13   My Question or Issue Got...
  • Ivan
  • Spotify Legend
  • 545 Views
  • 3 replies
  • 0 likes
  • Login
    Premium
  • 545 Views
  • 3 replies
  • 0 likes

How can I reactivate my closed spotify account?

I closed my other spotify account on March 20, 2020. In the process, I did not receive a reactivation email. I would like to reactivate that same account but I don't know how and I didn't get a reactivation email. How can I reactivate my closed spoti...

  • Casual Listener
  •          I closed my other spotify account on March 20, 2020. In the process, I did not receive a reactivation email. I would like to reactivate that same account but I don't...
  • Billy-J
  • Spotify Star
  • 18215 Views
  • 3 replies
  • 0 likes
  • Account
  • 18215 Views
  • 3 replies
  • 0 likes

Superuser Contribution Suddenly can't find users

I was searching for a friend by putting in his name: "John Doe" (for example). He came up yesterday. Now when I type in his name today, it keeps saying, "No Results Found". I can locate him through others' profiles. Why can't I locate him through the...

  • Visitor
  • I was searching for a friend by putting in his name:  "John Doe" (for example).   He came up yesterday.   Now when I type in his name today, it keeps saying, "No Results Fo...
  • Ivan
  • Spotify Legend
  • 1662 Views
  • 1 replies
  • 0 likes
  • Account
  • 1662 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot create a new Account - reCAPTCHA issue

PlanPremium/FamilyCountryNorway/SwedenDevicePCOperating SystemWindows 10/Debian My Question or Issue Hi, Im trying to create a new spotify account for my son to use. But every time i press the green "SIGN UP" button the reCAPTCHA resets. And i have t...

  • Regular
  • Plan Premium/Family Country Norway/Sweden Device PC Operating System Windows 10/Debian   My Question or Issue   Hi,   Im trying to create a new spotify account for my son ...
  • Mario
  • Spotify Legend
  • 661 Views
  • 7 replies
  • 0 likes
  • Account
  • 661 Views
  • 7 replies
  • 0 likes