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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14844 Views

7 replies

11 likes

Security
  • 14844 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554292 Views

991 replies

116 likes

Account
  • 554292 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131219 Views

74 replies

12 likes

Account
Login
Premium
  • 131219 Views
  • 74 replies
  • 12 likes

Superuser Contribution Adicionar cartão de credito/Can't add payment method

Plan/PremiumCountryBrazil Operating SystemWindows 10 My Question or IssueNão consigo adicionar um cartão para pagamento/Can't add a credit card for payment.

Newbie

Plan /Premium Country Brazil   Operating System Windows 10   My Question or Issue Não consigo adicionar um cartão para pagamento/Can't add a credit card for payment.

Vasil

Moderator

285 Views

1 replies

0 likes

Account
  • 285 Views
  • 1 replies
  • 0 likes

Problème premium Bouygues suite changement de telephone

Bonjour, suite changement de téléphone je n'ai plus accès au premium inclus dans mon offre, henné sais plus quoi faire....

Newbie

Bonjour, suite changement de téléphone je n'ai plus accès au premium inclus dans mon offre, henné sais plus quoi faire....

dbroc

Casual Listener

773 Views

4 replies

0 likes

Account
Free
Login
Other
Unlimited
  • 773 Views
  • 4 replies
  • 0 likes

Superuser Contribution The email linked to my account isn't my email.

I tried linking my Spotify to my bereal account when I realized that the accounts Gmail that is linked to it. Isn't my Gmail. My Gmail is < moderator edit> but the Gmail linked is I don't have access to change it and when I try to move it back to my...

Visitor

I tried linking my Spotify to my bereal account when I realized that the accounts Gmail that is linked to it. Isn't my Gmail. My Gmail is < moderator edit>  but the Gmail linked is <mod...

Vasil

Moderator

518 Views

1 replies

0 likes

Account
  • 518 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sign up issue: "This email is already connected to an account"

I signed up using Facebook and then I associated somehow my email. After that I was not able to login with Google.So, I search internet and found a solution that didn't work which is removing the account completely and then try to Sign up again with ...

Visitor

I signed up using Facebook and then I associated somehow my email. After that I was not able to login with Google. So, I search internet and found a solution that didn't work which is removing the...

Alex

Spotify Legend

3335 Views

1 replies

0 likes

  • 3335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quiero cerrar sesión en un dispositivo al que no tengo cómo acceder

Abrí mí cuenta en el dispositivo de alguien y ahora la están usando sin mí consentimiento, quiero cerrar la sesión

Visitor

Abrí mí cuenta en el dispositivo de alguien y ahora la están usando sin mí consentimiento, quiero cerrar la sesión

Dian

Spotify Legend

9341 Views

1 replies

0 likes

  • 9341 Views
  • 1 replies
  • 0 likes

Superuser Contribution postcode issues

PlanFree/PremiumCountry UAEDeviceWeb Operating SystemWindows 10 My Question or Issue Hey, I now live in the UAE and I want to come back to using spotify. So I logged in to my spotify account to change my country and it it looped. The error was about ...

Visitor

Plan Free/Premium Country  UAE Device Web  Operating System Windows 10   My Question or Issue  Hey,   I now live in the UAE and I want to come back to using spoti...

Joan

Moderator

861 Views

8 replies

0 likes

Account
  • 861 Views
  • 8 replies
  • 0 likes

Refund for subscription charge

I have very recently been discharged from hospital and have returned to accessing my accounts to see that I have been charged for a month of subscription. I had meant to cancel this before my free trial ended as I have absolutely no disposable income...

Visitor

I have very recently been discharged from hospital and have returned to accessing my accounts to see that I have been charged for a month of subscription. I had meant to cancel this before my free ...

Maxim

Spotify Star

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola

Se hizo el cargo a mí tarjeta, pero en la app aún me aparece que no se ha pagado y dice que voy a perder la suscripción premium

Visitor

Se hizo el cargo a mí tarjeta, pero en la app aún me aparece que no se ha pagado y dice que voy a perder la suscripción premium

Vasil

Moderator

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema Duo Premium

Ahora no puedo escuchar las cuentas por separado, se me solapan y solo puedo escuchar la música uno de los 2 usuarios

Visitor

Ahora no puedo escuchar las cuentas por separado, se me solapan y solo puedo escuchar la música uno de los 2 usuarios

Vasil

Moderator

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

how can i get a premium account ? I live in Quebec

can some one PLEASE respond and let me know HOW TO GET a PREMIUM account ? I live in quebec and it says i am not eligable for the one month free..but i am willing to pay for the subscription with out a month free.. please HELP ! Thank you

Visitor

can some one PLEASE respond and let me know HOW TO GET a PREMIUM account ? I live in quebec and it says i am not eligable for the one month free..but i am willing to pay for the subscription with out...

Maxim

Spotify Star

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

I have another issue with my account that needs to be settled

I opened a free account with my cell phone and a credit card. My daughter gave me a one year gift card and I set that up on my desk top computer. Somehow 2 accounts were entered on my name. I texted with Angela D last week and she cancelled my credit...

Visitor

I opened a free account with my cell phone and a credit card. My daughter gave me a one year gift card and I set that up on my desk top computer. Somehow 2 accounts were entered on my name. I text...

Maxim

Spotify Star

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Solved!! How to message

I tried to,but it's not

Newbie

I tried to,but it's not

Maxim

Spotify Star

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Couldn't find that page after upload podcast

i got message 'Couldn't find that page' after i try to access my podcast in Spotify. here's the link: https: //open.spotify.com/show/0exLCvqbpvmmMeX0myoNdS Please gimme back my Podcast account

Newbie

i got message 'Couldn't find that page' after i try to access my podcast in Spotify. here's the link: https: //open.spotify.com/show/0exLCvqbpvmmMeX0myoNdS   Please gimme back my Podcast ...

ElBarbas

Visitor

485 Views

2 replies

0 likes

Account
Other
  • 485 Views
  • 2 replies
  • 0 likes

Payment issue Kyrgyzstan

My country is Kyrgyzstan.Im trying to pay Premium plan with Kyrgyzstan card (Bakaibank), but issue "Your country do not met your card" is arising.

Visitor

My country is Kyrgyzstan. Im trying to pay Premium plan with Kyrgyzstan card (Bakaibank), but issue "Your country do not met your card" is arising.  

Maxim

Spotify Star

277 Views

1 replies

0 likes

Premium
Subscription
  • 277 Views
  • 1 replies
  • 0 likes