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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ooleebs1
  • Regular
  • 197980 Views
  • 720 replies
  • 63 likes
  • Account
  • 197980 Views
  • 720 replies
  • 63 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1102113 Views
  • 118 replies
  • 106 likes
  • Account
  • 1102113 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Brimet316
  • Visitor
  • 55165 Views
  • 58 replies
  • 8 likes
  • Account
    Login
    Premium
  • 55165 Views
  • 58 replies
  • 8 likes

Solved!!Superuser Contribution Facebook won't stay connected to Spotify account

PlanPremiumCountryAustraliaDeviceWindows 10 PC (non windows store app), iPhone XROperating SystemWindows 10, iOS 13My Question or IssueWhenever I try to connect my Spotify account to my Facebook account in either the desktop app or the mobile app, it...

  • Casual Listener
  • Plan Premium Country Australia Device Windows 10 PC (non windows store app), iPhone XR Operating System Windows 10, iOS 13 My Question or Issue Whenever I try to connect my Spotify account t...
  • Ivan
  • Spotify Legend
  • 1164 Views
  • 5 replies
  • 0 likes
  • Account
    Other
  • 1164 Views
  • 5 replies
  • 0 likes

hacked account

I am contacting you regarding my daughter's account. Her account was hacked, passwords reset, hacked again, passwords reset, and hacked again. She is now locked out of her account and there is ZERO way to contact your help desk without being logged i...

  • Visitor
  • I am contacting you regarding my daughter's account.  Her account was hacked, passwords reset, hacked again, passwords reset, and hacked again.  She is now locked out of her account and the...
  • Billy-J
  • Spotify Star
  • 348 Views
  • 2 replies
  • 0 likes
  • Account
  • 348 Views
  • 2 replies
  • 0 likes

hacked

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue what is spotify doing to help prevent people from being hacked, this is the 5th time ive bee...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  &...
  • Billy-J
  • Spotify Star
  • 503 Views
  • 1 replies
  • 2 likes
  • Account
    Login
    Security
  • 503 Views
  • 1 replies
  • 2 likes

how to change my email address

PlanFree/PremiumCountryFrance Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuehow to change my email address on my spotify account, knowing my account was created wi...

  • Casual Listener
  • Plan Free/Premium Country France   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Junon29
  • Casual Listener
  • 364 Views
  • 4 replies
  • 0 likes
  • Account
  • 364 Views
  • 4 replies
  • 0 likes

Superuser Contribution Hacked Account

I was listening to music and the songs started to skip every 3-5 seconds, I thought it was a glitch and closed the desktop app and opened it again. Continued playing the song I was originally listening to and the same thing started happening again. I...

  • Casual Listener
  • I was listening to music and the songs started to skip every 3-5 seconds, I thought it was a glitch and closed the desktop app and opened it again. Continued playing the song I was originally listeni...
  • Mario
  • Spotify Legend
  • 482 Views
  • 6 replies
  • 0 likes
  • Account
  • 482 Views
  • 6 replies
  • 0 likes

Superuser Contribution Premium: Doesnt take my payment

Plan: PremiumCountry: Portugal Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello!Every month Spotify was abble to do the payment from my bank account, even the l...

  • Visitor
  • Plan: Premium Country: Portugal   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • Mario
  • Spotify Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • Premium
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! Can't change incorrect profile picture

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy profile picture is of someone I don't know. I suspect they hacked my account so I followed...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My prof...
  • LivW1
  • Casual Listener
  • 424 Views
  • 2 replies
  • 0 likes
  • Account
  • 424 Views
  • 2 replies
  • 0 likes

Superuser Contribution family account werkt niet

Ik heb een family account, maar sinds vandaag kan ik maar op 1 plek muziek afspelen. zodra ik op een andere plek muziek opstart stopt het op de plek waar het eerst aan stond

  • Casual Listener
  • Ik heb een family account, maar sinds vandaag kan ik maar op 1 plek muziek afspelen. zodra ik op een andere plek muziek opstart stopt het op de plek waar het eerst aan stond  
  • Xenia
  • Moderator
  • 257 Views
  • 3 replies
  • 0 likes
  • Account
  • 257 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't reset password. Can't Make new account.

I likely had an account years ago.I wanted to sign in using my student email to buy premium to get Hulu. I guessed at the password. Didn't work.I tried the reset password - email not found.I tried to make new account - email already in use. I had to ...

  • Casual Listener
  • I likely had an account years ago. I wanted to sign in using my student email to buy premium to get Hulu.   I guessed at the password. Didn't work. I tried the reset password - email not fou...
  • Elena
  • Moderator
  • 628 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 628 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't log in on any mobile devices.

PlanPremium familyCountryUK DeviceiPhone XR, Xiaomi Mi A1, iPad Air 3. Samsung Tab A 2019.Operating SystemiOS 13.4, Android 9. PadOS 13 My Question or IssueGot an email today notifying me of a new sign in in the US, strange seeing as I'm in the UK. S...

  • Casual Listener
  •   Plan Premium family Country UK   Device iPhone XR, Xiaomi Mi A1, iPad Air 3. Samsung Tab A 2019. Operating System iOS 13.4, Android 9. PadOS 13   My Question or Issue Got...
  • Ivan
  • Spotify Legend
  • 544 Views
  • 3 replies
  • 0 likes
  • Login
    Premium
  • 544 Views
  • 3 replies
  • 0 likes

How can I reactivate my closed spotify account?

I closed my other spotify account on March 20, 2020. In the process, I did not receive a reactivation email. I would like to reactivate that same account but I don't know how and I didn't get a reactivation email. How can I reactivate my closed spoti...

  • Casual Listener
  •          I closed my other spotify account on March 20, 2020. In the process, I did not receive a reactivation email. I would like to reactivate that same account but I don't...
  • Billy-J
  • Spotify Star
  • 18055 Views
  • 3 replies
  • 0 likes
  • Account
  • 18055 Views
  • 3 replies
  • 0 likes

Superuser Contribution Suddenly can't find users

I was searching for a friend by putting in his name: "John Doe" (for example). He came up yesterday. Now when I type in his name today, it keeps saying, "No Results Found". I can locate him through others' profiles. Why can't I locate him through the...

  • Visitor
  • I was searching for a friend by putting in his name:  "John Doe" (for example).   He came up yesterday.   Now when I type in his name today, it keeps saying, "No Results Fo...
  • Ivan
  • Spotify Legend
  • 1649 Views
  • 1 replies
  • 0 likes
  • Account
  • 1649 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot create a new Account - reCAPTCHA issue

PlanPremium/FamilyCountryNorway/SwedenDevicePCOperating SystemWindows 10/Debian My Question or Issue Hi, Im trying to create a new spotify account for my son to use. But every time i press the green "SIGN UP" button the reCAPTCHA resets. And i have t...

  • Regular
  • Plan Premium/Family Country Norway/Sweden Device PC Operating System Windows 10/Debian   My Question or Issue   Hi,   Im trying to create a new spotify account for my son ...
  • Mario
  • Spotify Legend
  • 660 Views
  • 7 replies
  • 0 likes
  • Account
  • 660 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify keep disconnecting from PS4

PlanFree/Premium CountryNorway DevicePS4 My Question or IssueHello,I'm getting extremely annoyed by the fact that Spotify keeps disconnecting from PS4 every 10/20 minutes and is the only App on my PS4 that does that. I'm using Facebook and Google acc...

  • Visitor
  • Plan Free/Premium   Country Norway    Device PS4   My Question or Issue Hello, I'm getting extremely annoyed by the fact that Spotify keeps disconnecting from PS4 eve...
  • Mario
  • Spotify Legend
  • 1539 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1539 Views
  • 1 replies
  • 0 likes

I was wrongly charged

PlanPremiumCountryBrazilDeviceSamsung Galaxy s10Operating System My Question or IssueI have a premium for Family plan but was charged as individual, then my plan was automactly changed to individual premium

  • Visitor
  •   Plan Premium Country Brazil Device Samsung Galaxy s10 Operating System   My Question or Issue I have a premium for Family plan but was charged as individual, then my plan was a...
  • Luan
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • Premium
  • 226 Views
  • 1 replies
  • 0 likes

Solved

solved

  • Newbie
  • solved
  • Emilia_8
  • Spotify Star
  • 339 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 339 Views
  • 1 replies
  • 0 likes

Account hacked

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, i have a premium account that i pay for every month.But since a few months my playlis...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Billy-J
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
  • 239 Views
  • 1 replies
  • 0 likes

Change the default string of usernames

My Question or IssueHello all, how can get get my username changed as I am given a default string of alphabets and numbers for my spotify account. I my friends are unable to find my new spotify account. @Spotify, is there a way for me to do that. I h...

  • Visitor
  •   My Question or Issue Hello all, how can get get my username changed as I am given a default string of alphabets and numbers for my spotify account. I my friends are unable to find my new spo...
  • Billy-J
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 285 Views
  • 1 replies
  • 0 likes

WD TV Spotify (facebook linked account) login problem

Hi I am using spotify premium through my Facebook account. I am trying to connect to spotify through WDTV live, but it is not working. Only Spotify premium account can use WDTV and I have a premium account. I have tried in different ways, by logging ...

  • Newbie
  • Hi  I am using spotify premium through my Facebook account. I am trying to connect to spotify through WDTV live, but it is not working. Only Spotify premium account can use WDTV and I have a...
  • shaunab1
  • Newbie
  • 454 Views
  • 2 replies
  • 1 likes
  • Account
    Login
  • 454 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Cant edit account details

Hi everyone, I'm having issues with my account. First of all my displaying name is something like asfa6gsa6dgd7s6h8e7tn9v7s86 , and furthrmore my birthdate is some weird date from 2019 and so on.The only thing I am able to change on the EDIT PROFILE ...

  • Casual Listener
  • Hi everyone,   I'm having issues with my account. First of all my displaying name is something like asfa6gsa6dgd7s6h8e7tn9v7s86 , and furthrmore my birthdate is some weird date from 2019 and s...
  • OneByBoo
  • Community Legend
  • 3222 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 3222 Views
  • 5 replies
  • 0 likes