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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 281900 Views
  • 828 replies
  • 86 likes
  • Account
  • 281900 Views
  • 828 replies
  • 86 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134017 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134017 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76042 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76042 Views
  • 63 replies
  • 8 likes

cuenta, premium

PlanPrimaPaís Chile Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro a finales de 2016)Sistema operativo(iOS 10, Android Oreo, Windows 10, etc.) Mi pregunta: Hola, yo tengo una cuenta de Spotify con plan Premium (no es esta). La situación es que o...

  • Visitor
  •   Plan Prima País  Chile   Dispositivo (iPhone 8, Samsung Galaxy 9, Macbook Pro a finales de 2016) Sistema operativo (iOS 10, Android Oreo, Windows 10, etc.)   Mi pregu...
  • OneByBoo
  • Community Legend
  • 544 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
  • 544 Views
  • 1 replies
  • 1 likes

Can't click on my profile on Mobile!

PlanFamily PremiumCountryGermanyDeviceMotorola g7 playOperating SystemAndroid 10 My Question or Issuei cant click on my profile nor i can change my profile name. a friend of mine asked for playlists. i simply cant get any access. i really need help. ...

  • Visitor
  • Plan Family Premium Country Germany Device Motorola g7 play Operating System Android 10   My Question or Issue i cant click on my profile nor i can change my profile name. a friend of ...
  • OneByBoo
  • Community Legend
  • 522 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 522 Views
  • 1 replies
  • 1 likes

I can't log in into my account on spotify app and my subscription it's gone

PlanI had a premium subscription, I didn't cancel it, and now it show that I have a free account. I checked my bank accounts and I have money to pay the premium subscription. CountryRomaniaDeviceSamsung galaxy note 9Operating SystemAndroid 10 My Ques...

  • Visitor
  •   Plan I had a premium subscription, I didn't cancel it, and now it show that I have a free account. I checked my bank accounts and I have money to pay the premium subscription.  Country...
  • OneByBoo
  • Community Legend
  • 421 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
    Subscription
  • 421 Views
  • 1 replies
  • 1 likes

[Desktop]Can't type in password text field.

PlanPremiumCountry DeviceDesktopOperating SystemWindows 7 My Question or IssueCan't type in password text field when i try to log in my account.When i try te pointer switches to a red prohibition sign symbole. Help please

  • Visitor
  • Plan Premium Country   Device Desktop Operating System Windows 7   My Question or Issue Can't type in password text field when i try to log in my account. When i try te pointer s...
  • OneByBoo
  • Community Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 443 Views
  • 1 replies
  • 0 likes

I can't log into my account

I can't log into my account. can't log in again because it says "This email address is already associated with your account.". can't reset my password because it says "We didn't find such user or such email address on Spotify.". I do not know what to...

  • Visitor
  • I can't log into my account. can't log in again because it says " This email address is already associated with your account. ". can't reset my password because it says " We didn't find such user or ...
  • OneByBoo
  • Community Legend
  • 379 Views
  • 1 replies
  • 2 likes
  • Account
    Login
  • 379 Views
  • 1 replies
  • 2 likes

My birthday on Spotify doesn't match my Facebook, and my account was made with Facebook

I can't change my birthday on Spotify because my account was created with Facebook, I corrected my birthday on Facebook but my spotify did not update to the new correct birthday.

  • Visitor
  • I can't change my birthday on Spotify because my account was created with Facebook, I corrected my birthday on Facebook but my spotify did not update to the new correct birthday.  
  • OneByBoo
  • Community Legend
  • 286 Views
  • 1 replies
  • 1 likes
  • Account
  • 286 Views
  • 1 replies
  • 1 likes

Promotial Offer Xbox Game Pass

I have a link for 6 months of Spotify premium for free, from the Xbox ultimate game pass but when I try to activate it, it says I'm ineligible. Since I have a new account(never used Spotify before) I never have used any trial before. It has not asked...

  • Visitor
  • I have a link for 6 months of Spotify premium for free, from the Xbox ultimate game pass but when I try to activate it, it says I'm ineligible.  Since I have a new account(never used Spotify bef...
  • Luan
  • Spotify Star
  • 438 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 438 Views
  • 1 replies
  • 1 likes

Superuser Contribution Change country not working

 Hi all. I’m trying to update my country of residence from UK to FR but the country selection option is greyed out. Yes I have followed “How do I change my country settings?“ - but cannot select a country from the list to begin with. Can you guys fix...

2B85BF4F-13A8-4D6B-B68F-4DAC0403810B.jpeg
  • Casual Listener
  •   Hi all.  I’m trying to update my country of residence from UK to FR  but the country selection option is greyed out.  Yes I have followed “ How do I change my country settings?“ - ...
  • Ivan
  • Spotify Legend
  • 232 Views
  • 1 replies
  • 1 likes
  • Account
  • 232 Views
  • 1 replies
  • 1 likes

Superuser Contribution I bought premium and now I cant log in

PlanPremiumCountryUSADeviceiPhone 11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI bought a student premium account. But when I went into the app, it logged me out. I tried to log back in, but it said my username and em...

  • Visitor
  • Plan Premium Country USA Device iPhone 11 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I bought a student premium account. But when I went into ...
  • Ivan
  • Spotify Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 151 Views
  • 1 replies
  • 0 likes

problem with deleting and creating an account

So, not so long ago I created an account and used the apple id to log in, which in the end turned out to be inconvenient due to the inability to use the windows desktop application. A couple of weeks ago I deleted that account with the desire to crea...

  • Newbie
  • So, not so long ago I created an account and used the apple id to log in, which in the end turned out to be inconvenient due to the inability to use the windows desktop application. A couple of weeks...
  • Maxim
  • Spotify Star
  • 274 Views
  • 1 replies
  • 1 likes
  • Account
  • 274 Views
  • 1 replies
  • 1 likes

Superuser Contribution feed de amigos

gostaria de saber porque o que meus amigos estao ouvindo sumiu do meu feed, ja loguei e desloguei e nao resolveu..

  • Newbie
  • gostaria de saber porque o que meus amigos estao ouvindo sumiu do meu feed, ja loguei e desloguei e nao resolveu..
  • Mihail
  • Spotify Legend
  • 340 Views
  • 3 replies
  • 0 likes
  • 340 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Switching from premium to family plan

I'm currently paying 4 premium accounts for me and my children. For obvious reasons, I'd like to switch to a family plan. What is the right process? Should I cancel my current accounts and create a new one? Doing so, how do I make sure everyone can r...

  • Casual Listener
  • I'm currently paying 4 premium accounts for me and my children. For obvious reasons, I'd like to switch to a family plan. What is the right process? Should I cancel my current accounts and create...
  • Mihail
  • Spotify Legend
  • 76001 Views
  • 14 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 76001 Views
  • 14 replies
  • 1 likes

Facebook deleted and no access to my email account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've deleted my Facebook and I cant access my email account my phone is still logged in but ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • TreyAnastasio
  • Spotify Star
  • 214 Views
  • 1 replies
  • 1 likes
  • Account
  • 214 Views
  • 1 replies
  • 1 likes

forgotten email

Hello, When one of my family members wanted to find out what her email is, she accidentally logged out from her profile. Unfortunately, she really doesn't remember her email she used. The account wasn't connected with Facebook or Apple and it doesn't...

  • Visitor
  • Hello, When one of my family members wanted to find out what her email is, she accidentally logged out from her profile. Unfortunately, she really doesn't remember her email she used. The account was...
  • TreyAnastasio
  • Spotify Star
  • 402 Views
  • 1 replies
  • 1 likes
  • Login
    Premium
  • 402 Views
  • 1 replies
  • 1 likes

Superuser Contribution Recently played albums not updating

Recently played albums haven't updated on the Home page since about a month. A 2018 topic says it's been fixed however I don't see it. The odd thing is that it updates right away on AndroidPlanPremiumDeviceDesktop

  • Newbie
  • Recently played albums haven't updated on the Home page since about a month. A 2018 topic says it's been fixed however I don't see it. The odd thing is that it updates right away on Android Plan Pr...
  • Ver
  • Spotify Legend
  • 5305 Views
  • 14 replies
  • 12 likes
  • Premium
  • 5305 Views
  • 14 replies
  • 12 likes

Superuser Contribution I can't access my account overview

When I try to access my account overview on family, i just can't. so what can I do?

  • Casual Listener
  • When I try to access my account overview on family, i just can't. so what can I do?
  • Ivan
  • Spotify Legend
  • 701 Views
  • 2 replies
  • 1 likes
  • Account
  • 701 Views
  • 2 replies
  • 1 likes

Solved!! I want to change my email but it's in use even though it's not!!!

I have a Free Plan and reside in the USA.I had 2 Spotify account. The 1st account was rarely used and had my primary email. The 2nd account has an alt email but has all of my playlists and is my main Spotify account. I wanted to give the 2nd account ...

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  • Visitor
  • I have a Free Plan and reside in the USA. I had 2 Spotify account. The 1st account was rarely used and had my primary email. The 2nd account has an alt email but has all of my playlists and is my ma...
  • Maxim
  • Spotify Star
  • 427 Views
  • 1 replies
  • 1 likes
  • Account
  • 427 Views
  • 1 replies
  • 1 likes

Artist playlist showing under personal name

Hey guys, I'm trying to create an artist playlist to display on my Spotify page. However the playlist is showing under my personal name (which my Spotify account is registered under). I know there was a previous thread on this however no solution was...

  • Newbie
  • Hey guys,   I'm trying to create an artist playlist to display on my Spotify page. However the playlist is showing under my personal name (which my Spotify account is registered under).  ...
  • Maxim
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
  • 242 Views
  • 1 replies
  • 0 likes

Wrapped 2019

Is there any way to view the Spotify Wrapped from 2019 now? I can't figure out how to view my statistics and stuff from last year. I really want to be able to see how much music I listened to then. I can find the playlist of top songs, but I want to ...

  • Visitor
  • Is there any way to view the Spotify Wrapped from 2019 now? I can't figure out how to view my statistics and stuff from last year. I really want to be able to see how much music I listened to then. I...
  • Luan
  • Spotify Star
  • 341 Views
  • 1 replies
  • 1 likes
  • Account
  • 341 Views
  • 1 replies
  • 1 likes

Null

NullCountry FR thank you 

  • Casual Listener
  • Null Country FR   thank you 
  • Billy-J
  • Spotify Star
  • 218 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Subscription
  • 218 Views
  • 1 replies
  • 1 likes