Announcements

Help Wizard

Step 1

NEXT STEP

I cannot find my login for my Premium account. .the only account seems to

I cannot find my login for my Premium account. .the only account seems to

This all started earlier today when songs would stop playing after 1 sec. I had trouble logging in. Spotify sent me a login link which seems to have set up a facebook spotify account which I don't want. I paid for and have been using a premium account but now I have ads, What is going on and how do I fix this mess? I have an iphone 8.
Reply
1 Reply

Hello @user-removed 

 

Thanks for reaching out. It looks like, as you mentioned, you're now logged into a new accidentally created Spotify account. In order to find the email address linked to your original Spotify account, I'd recommend scanning the email addresses that you own for emails from "hello@spotify.com".

 

Once you determine which address is linked to your account, you can have a password reset with it. I'd also recommend checking out this Support article for more help.

 

Let me know how this goes!

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts