Logging in after getting new phone

Logging in after getting new phone

Wt6

I have a premium family account with access to my plan manager number (me) but can not login on new phone. Account associated with email is

not the account I was previously using,

anyone help?

 

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3 Replies

Maxim

Hey @Wt6 ,

 

Thanks for coming to the Community.


You can try logging in using your username instead of your email address. You can find your username at https://spotify.com/account or if you're still logged into the app on a device, head into Settings > Account.

Let me know how it goes 🙂

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Wt6
Password reset gets sent to email that no longer exists lol, still can’t
log in

Maxim

Hey @Wt6 ,

 

Thanks for getting back.

 

I recommend reaching out to Support so that they can look into this: https://www.spotify.com/about-us/contact/.

 

You may need to provide proof of account ownership, or purchase or payment details. It’s good to have these ready 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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