Logging in after getting new phone

Wt6 · 2022-07-23

I have a premium family account with access to my plan manager number (me) but can not login on new phone. Account associated with email is

not the account I was previously using,

anyone help?

Maxim · 2022-07-23

Hey @Wt6 ,

Thanks for coming to the Community.

You can try logging in using your username instead of your email address. You can find your username at https://spotify.com/account or if you're still logged into the app on a device, head into Settings > Account.

Let me know how it goes 🙂

MaximSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Wt6 · 2022-07-23

Password reset gets sent to email that no longer exists lol, still can’t
log in

Maxim · 2022-07-23

Hey @Wt6 ,

Thanks for getting back.

I recommend reaching out to Support so that they can look into this: https://www.spotify.com/about-us/contact/.

You may need to provide proof of account ownership, or purchase or payment details. It’s good to have these ready 🙂

MaximSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Report Inappropriate Content · 2024-11-16

I broke my phone and got a new one and I’m trying to log back in but I can’t

Help categories

Account & Payment

Using Spotify

Listen Everywhere