Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4813 Views
  • 1 replies
  • 9 likes
  • Security
  • 4813 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 466842 Views
  • 976 replies
  • 111 likes
  • Account
  • 466842 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206155 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206155 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 114873 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 114873 Views
  • 72 replies
  • 12 likes

Solved!! Can’t log in

PlanPremiumCountry United KingdomDeviceMany (iPhones and laptop) My Question or Issue About 4 days ago my Spotify account logged off all my devices. When I enter my login details it claims they are incorrect even though I have not changed them. I can...

  • Visitor
  • Plan Premium Country  United Kingdom Device Many (iPhones and laptop)   My Question or Issue  About 4 days ago my Spotify account logged off all my devices. When I enter my log...
  • Isla21
  • Visitor
  • 2106 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
  • 2106 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Duo after single premium

PlanPremiumCountryIrelandDevice Huawei p20 proOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had a Premium subscription and I was paying for it but now I switched for a Duo with my wife and she is the one that is paying...

  • Newbie
  • Plan Premium Country Ireland Device Huawei p20 pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had a Premium subscription and I was payi...
  • Yordan
  • Moderator
  • 10223 Views
  • 6 replies
  • 1 likes
  • Account
  • 10223 Views
  • 6 replies
  • 1 likes

How to close account

Do not want Spotify any more

  • Visitor
  • Do not want Spotify any more
  • AdamDamon
  • Spotify Star
  • 667 Views
  • 3 replies
  • 0 likes
  • 667 Views
  • 3 replies
  • 0 likes

Public Playlists not Updating

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) ALL Operating System(iOS 10, Android Oreo, Windows 10,etc.) all. My Question or IssueHi- I’ve been a Spotify user for a long time. Ever since 2021, my public playlists hav...

  • Newbie
  • Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) ALL  Operating System (iOS 10, Android Oreo, Windows 10,etc.) all.     My Question or...
  • AdamDamon
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 258 Views
  • 1 replies
  • 0 likes

Re: how can I find which email address is associated withmy account on myphone?

I have a similar problem: after lots of frustration with Apple Music, I have signed up for Spotify Premium on my Android phone and have been assigned a user ID (long string of characters). I would also like to use this account on my computer, but can...

  • Casual Listener
  • I have a similar problem: after lots of frustration with Apple Music, I have signed up for Spotify Premium on my Android phone and have been assigned a user ID (long string of characters). I would al...
  • Billy-J
  • Spotify Star
  • 275 Views
  • 3 replies
  • 0 likes
  • 275 Views
  • 3 replies
  • 0 likes

Account disappeared

So I've been using Spotify for years, account user name blublu69, I had a Premium Account briefly but then mostly back to free again. But............My account has disappeared. My Mac and Phone app no longer logs in and I can't log in online. I've lo...

  • Newbie
  • So I've been using Spotify for years, account user name blublu69, I had a Premium Account briefly but then mostly back to free again. But............My account has disappeared. My Mac and Phone app n...
  • Billy-J
  • Spotify Star
  • 946 Views
  • 3 replies
  • 0 likes
  • Account
  • 946 Views
  • 3 replies
  • 0 likes

Only following 6 people but it shows I'm following 18 people

Hello, I only follow 6 people, but it's showing I am following 18 people (on both web and the desktop app). I've included screenshots. Can you help me out? .

  • Casual Listener
  • Hello,   I only follow 6 people, but it's showing I am following 18 people (on both web and the desktop app).  I've included screenshots.   Can you help me out? .
  • osornios
  • Spotify Star
  • 256 Views
  • 3 replies
  • 1 likes
  • Account
  • 256 Views
  • 3 replies
  • 1 likes

Devolución/Reembolso

Contrate los tres meses de 99 cents y cuando pasaron los tres meses cancele la suscripcion, pero me cobraron 9.99€ cosa que no deberia no se por que, solicito el reembolso ya que hice la cancelacion antes de tiempo. espero una respuesta rapida. Mucha...

  • Casual Listener
  • Contrate los tres meses de 99 cents y cuando pasaron los tres meses cancele la suscripcion, pero me cobraron 9.99€ cosa que no deberia no se por que, solicito el reembolso ya que hice la cancelacion ...
  • Cornejo_0_
  • Casual Listener
  • 1813 Views
  • 8 replies
  • 0 likes
  • Premium
  • 1813 Views
  • 8 replies
  • 0 likes

Recover music from previous account after email change

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Nasdaq_Nico
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
  • 189 Views
  • 1 replies
  • 0 likes

Changing to Duo Basic

I currently have a Duo Premium account. I want to switch to Duo Basic. My question is what happens to the other account that mine is paired with for the Duo subscription? If I make this change, will it follow mine across to the Duo Basic tier? That’s...

  • Newbie
  • I currently have a Duo Premium account. I want to switch to Duo Basic. My question is what happens to the other account that mine is paired with for the Duo subscription? If I make this change, will ...
  • osornios
  • Spotify Star
  • 964 Views
  • 1 replies
  • 0 likes
  • Account
  • 964 Views
  • 1 replies
  • 0 likes

Change country of Spotify

How do I change my country on Spotify. I’ve tried to update my card under profile but Spotify won’t let me update the card from the new country. It kept saying that the country and card doesn’t match. I’m trying to change the card so that the country...

  • Visitor
  • How do I change my country on Spotify. I’ve tried to update my card under profile but Spotify won’t let me update the card from the new country. It kept saying that the country and card doesn’t match...
  • osornios
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Mobile][Connect] Can't Login on Android Mobile

I found this post from last year that is the exact same issue I'm having, but it appeared no Spotify support was engaged. (https://community.spotify.com/t5/Accounts/Can-t-login/td-p/4403622) I can login on my computer just fine, but when I use the sa...

  • Casual Listener
  • I found this post from last year that is the exact same issue I'm having, but it appeared no Spotify support was engaged. (https://community.spotify.com/t5/Accounts/Can-t-login/td-p/4403622)   ...
  • Felainum
  • Casual Listener
  • 6782 Views
  • 6 replies
  • 0 likes
  • Connect
    Mobile
  • 6782 Views
  • 6 replies
  • 0 likes

Home Address problems

PlanFamily PremiumCountryUKDevicePC, Samsung GalaxyOperating SystemWindows 11, AndroidMy Question or IssueWhen inviting family members to our family premium account, when they try to verify the address it can't find it, no matter what combination of ...

  • Visitor
  • Plan Family Premium Country UK Device PC, Samsung Galaxy Operating System Windows 11, Android My Question or Issue When inviting family members to our family premium account, when they try t...
  • Billy-J
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 190 Views
  • 1 replies
  • 0 likes

How to to change my country profile when the dropdown doesn't allow me to?

I moved countries and need to change my payment method. It does not accept my current payment method because it's based in another country. I tried everything - even canceling my account - but the country dropdown is always gray and doesn't allow me ...

  • Casual Listener
  • I moved countries and need to change my payment method. It does not accept my current payment method because it's based in another country. I tried everything - even canceling my account - but the co...
  • ribezaz
  • Spotify Star
  • 280 Views
  • 3 replies
  • 1 likes
  • 280 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can't find my artist profile to claim

I used SoundCloud Next pro to distribute my album.My album is on spotify and my profile exists.When I search for my artist name, is does not show, when i copy the link of the profile to claim, it doesn't find the profile. Link works when pasted on a ...

  • Visitor
  • I used SoundCloud Next pro to distribute my album. My album is on spotify and my profile exists. When I search for my artist name, is does not show, when i copy the link of the profile to claim, it...
  • Billy-J
  • Spotify Star
  • 664 Views
  • 1 replies
  • 0 likes
  • 664 Views
  • 1 replies
  • 0 likes

Superuser Contribution locked out of premium account.

Am locked out of my premium account on a device I haven't used in a while. When I try to log in it says: This app is restricted to premium users only (error code:accesspoint22)

  • Casual Listener
  • Am locked out of my premium account on a device I haven't used in a while. When I try to log in it says: This app is restricted to premium users only (error code:accesspoint22)
  • MartinT
  • Moderator
  • 317 Views
  • 3 replies
  • 0 likes
  • 317 Views
  • 3 replies
  • 0 likes