Announcements

Random Devices Connecting To Account

Reply
Highlighted

Random Devices Connecting To Account

Visitor

Plan

Premium

Country

United States of America

 

My Question or Issue

Random phones keep connecting to my Spotify account and kicking me out from the music I am playing, when I look at the devices connected its always a different name (ie. Ivy’s IPhone). In my device management I am unable to forget the device or kick them off. 

I have attempted to sign out of all devices through the website and change my password multiple times to no avail. The most recent time I reset my password, I logged back into Spotify on my phone and within the first 30 seconds of my listening, my music was paused and when I checked I was yet again connected to a random iPhone. 

It has gotten to the point where Spotify is unusable for me and I cannot even get through a song without it connecting to another device.

1 Reply
Highlighted

Re: Random Devices Connecting To Account

Rock Star 23
Rock Star 23

Hey @BrianKisch, thanks for reaching out to the Community!

I'm sorry to hear this.

I'd recommend following all of the steps provided in this support article for more info and the next steps to take.

 

I hope this helps!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS