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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80425 Views

9 replies

2 likes

Account
Login
  • 80425 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653863 Views

13 replies

4 likes

Account
  • 653863 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734327 Views

18 replies

29 likes

  • 734327 Views
  • 18 replies
  • 29 likes

Superuser Contribution United States Not Listed To Change Account Country

PlanPremiumCountryVenezuela???DeviceiPhone 13 and Macbook ProOperating SystemiOS 10 My Question or IssueMy account's country is set to Venezuela as opposed to USA where I have always lived. I am trying to change my payment to a new credit card (since...

Visitor

Plan Premium Country Venezuela??? Device iPhone 13 and Macbook Pro Operating System iOS 10   My Question or Issue My account's country is set to Venezuela as opposed to USA where I hav...

OscarDC

Moderator

380 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 380 Views
  • 1 replies
  • 0 likes

subtitles or karaoke for deaf people

What is best for deaf people to use and what does it cost?

Visitor

What is best for deaf people to use and what does it cost?

Maxim

Spotify Star

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify logging me out on computer app

Ok, so I use a Chromebook, and have the Spotify app installed. The app keeps on logging me out randomly and not letting me log back in. I have uninstalled and reinstalled the app, but it still will not let me in. I have multiple accounts that I know ...

Newbie

Ok, so I use a Chromebook, and have the Spotify app installed. The app keeps on logging me out randomly and not letting me log back in. I have uninstalled and reinstalled the app, but it still will n...

Joan

Moderator

488 Views

1 replies

1 likes

Account
Login
  • 488 Views
  • 1 replies
  • 1 likes

New bank card (Monzo), so card declined, but then payment taken?!

I'm really confused, I have a new bank card and my old one has been cancelled. In my banking app I have a message to say payment declined due to a new card being issued. Which makes sense...but then the payment to Spotify has immediately left my acco...

Visitor

I'm really confused, I have a new bank card and my old one has been cancelled. In my banking app I have a message to say payment declined due to a new card being issued. Which makes sense...but then ...

Billy-J

Spotify Star

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

On Repeat is being made for someone else on my account

PlanPremiumCountryUSADeviceiPhone 14 My Question or IssueMy account was hacked but my account name was never changed. I have my account back but my “On Repeat” playlist is still being made for the the person who hacked me. How is this happening and h...

Casual Listener

Plan Premium Country USA Device iPhone 14   My Question or Issue My account was hacked but my account name was never changed. I have my account back but my “On Repeat” playlist is still ...

Cmargaritaa

Casual Listener

1212 Views

5 replies

0 likes

Account
  • 1212 Views
  • 5 replies
  • 0 likes

money refund

PlanPremiumCountryKazakshtanDeviceIphone 14 pro, home pcOperating Systemios 17, windows 10 My Question or IssueHello, i really need help, today spotify debited 4,99$ for my premium subscription, but i didn`t noticed that the time of 3 months free sub...

Newbie

  Plan Premium Country Kazakshtan Device Iphone 14 pro, home pc Operating System ios 17, windows 10   My Question or Issue Hello, i really need help, today spotify debited 4,99$ ...

Luan

Spotify Star

347 Views

1 replies

0 likes

Account
Premium
Subscription
  • 347 Views
  • 1 replies
  • 0 likes

Solved!! My Currency Problem

PlanFreeCountryUSADevice(iPhone 15)Operating System(iOS 17.5.1) My Question or IssueI Came back from Canada and for some reason my currency to buy premium is stuck as CAD when it should be USD can someone help please

Regular

Plan Free Country USA Device (iPhone 15) Operating System (iOS 17.5.1)   My Question or Issue I Came back from Canada and for some reason my currency to buy premium is stuck as CAD whe...

Luan

Spotify Star

536 Views

1 replies

0 likes

Account
Premium
Security
  • 536 Views
  • 1 replies
  • 0 likes

Can't find my recent account

Plan Free Country Korea or Indonesia Device iphone13 Operating System iOS 17.5.1 My Question or Issue Hi um... Today I opened the Spotify app and then a screen with some phrases about Spotify Premium popped up and I was not able to see my account... ...

Visitor

Plan Free Country Korea or Indonesia Device iphone13 Operating System iOS 17.5.1   My Question or Issue Hi um... Today I opened the Spotify app and then a screen with some ph...

Luan

Spotify Star

407 Views

2 replies

0 likes

Account
Login
  • 407 Views
  • 2 replies
  • 0 likes

Can't change my country / can't update my bank details

Hi, I tried to update my bank details with a credit card (french bank account) Unfortunately, when I tried to update my bank details, I've got a red pop up sayin that my bank account doesn't match with my country. I'm not allowed to change my country...

Visitor

Hi, I tried to update my bank details with a credit card (french bank account)  Unfortunately, when I tried to update my bank details, I've got a red pop up sayin that my bank account doesn't m...

Maxim

Spotify Star

342 Views

1 replies

0 likes

Account
Premium
  • 342 Views
  • 1 replies
  • 0 likes

Spotify linked to old college account

Hi. My spotify account is linked to an old college account that i can no longer access. I was logged out and do not have my password saved. I don’t know to access my account Plan/PremiumCountryusaDeviceIphoneOperating System(iOS 10, Android Oreo, Win...

Visitor

Hi. My spotify account is linked to an old college account that i can no longer access. I was logged out and do not have my password saved. I don’t know to access my account 😞 Plan /Premium Count...

Luan

Spotify Star

280 Views

1 replies

0 likes

Account
Login
Subscription
  • 280 Views
  • 1 replies
  • 0 likes

I paid for my premium account on the wrong email

I accidentally sent my premium payment to a Spotify account I am no longer using and I need to switch it to my new Spotify subscription

Visitor

I accidentally sent my premium payment to a Spotify account I am no longer using and I need to switch it to my new Spotify subscription

Not applicable

346 Views

2 replies

0 likes

  • 346 Views
  • 2 replies
  • 0 likes

Change country linked free account

PlanFree/PremiumCountry Device(Samsung Galaxy 20) My Question or IssueI started my premium membership lonftime ago. It was a gift from my sister to our family. Back then we lived in Chile. Years passed I live in Italy, Spain and now Hungary. My finan...

Casual Listener

Plan Free/Premium Country   Device (Samsung Galaxy 20)   My Question or Issue I started my premium membership lonftime ago. It was a gift from my sister to our family. Back then we ...

Luan

Spotify Star

692 Views

1 replies

0 likes

Account
Free
  • 692 Views
  • 1 replies
  • 0 likes

account

PlanPremiumCountry USA DeviceSamsung Galaxy 10, Operating SystemWindows 10, My Question or IssueHi, I had a hiking accident and had to cancel all my exercise classes, for which I have a Premium account. May I suspend the Premium without losing my lib...

Visitor

Plan Premium Country USA   Device Samsung Galaxy 10,  Operating System Windows 10,   My Question or Issue Hi, I had a hiking accident and had to cancel all my exercise classe...

Luan

Spotify Star

1117 Views

1 replies

0 likes

Account
  • 1117 Views
  • 1 replies
  • 0 likes

Profile mapping to soundcloud

PlanPremiumCountryCanadaOperating SystemWindows 11 My Question or IssueHello,My song on SoundCloud was distributed, but is not showing up under my Spotify account. How can I link my Spotify for artist account to my SoundCloud?

Visitor

Plan Premium Country Canada Operating System Windows 11   My Question or Issue Hello, My song on SoundCloud was distributed, but is not showing up under my Spotify account. How can I li...

Luan

Spotify Star

2270 Views

1 replies

0 likes

Other
  • 2270 Views
  • 1 replies
  • 0 likes

Invisible account

Hello, I have a Spotify account but my friends can't see it, it doesn't show up in their searches even if they enter the exact name or exact username. Is it possible to set this up somewhere to make the profile visible? I couldn't find this option an...

Casual Listener

Hello, I have a Spotify account but my friends can't see it, it doesn't show up in their searches even if they enter the exact name or exact username. Is it possible to set this up somewhere to mak...

JitkaCe

Casual Listener

475 Views

2 replies

0 likes

  • 475 Views
  • 2 replies
  • 0 likes

How do I handle an account from Thailand with travels to United States?

I live in Thailand 5 to 6 months a year and the USA 4-5 months a year, And my premium account is Thailand, United States.

Newbie

I live in Thailand 5 to 6 months a year and the USA 4-5 months a year, And my premium account is Thailand, United States.

Luan

Spotify Star

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hesaba giriş yaparken kullanıcı adı bulunamadı diyor ama hesap var

Zeynep Yagmur Kala kullanıcı adlı hesabım var ve premium. Uygulamayı yanlışlıkla sildim şuan giriş yapamıyorum. Bağlı olduğum e posta baska hesaba da bağlıymış e postayla girdiğimd ebaşka hesap açılıyor premium olan hesabıma erişemiyorum.

Visitor

Zeynep Yagmur Kala kullanıcı adlı hesabım var ve premium. Uygulamayı yanlışlıkla sildim şuan giriş yapamıyorum. Bağlı olduğum e posta baska hesaba da bağlıymış e postayla girdiğimd ebaşka hesap açılı...

Ivelina

Moderator

1441 Views

1 replies

0 likes

  • 1441 Views
  • 1 replies
  • 0 likes

I still can't instal Spotify from appstore

I cannot instal Spotify when i click to to instal it show a massage like cannot be instayil while an other incampatible account is still in use

Visitor

I cannot instal Spotify when i click to to instal it show a massage like cannot be instayil while an other incampatible account is still in use

Luan

Spotify Star

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes