Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4009 Views
  • 0 replies
  • 9 likes
  • Security
  • 4009 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 461970 Views
  • 974 replies
  • 110 likes
  • Account
  • 461970 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204431 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204431 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112425 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112425 Views
  • 72 replies
  • 12 likes

Superuser Contribution Why is my premium account not working in a different country?

I just moved from Germany to New Zealand for a one year stay abroad and I have a normal Spotify subsctiption. After my spotify stopped working I switched the country settings to NZ but it is still not working and keeps telling me that I only have a s...

  • Visitor
  • I just moved from Germany to New Zealand for a one year stay abroad and I have a normal Spotify subsctiption. After my spotify stopped working I switched the country settings to NZ but it is still no...
  • Yordan
  • Moderator
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Profile in Google Search.

I recently discovered, while googling myself, that I have a public spotify-profile with my profile picture from Facebook. I may at one point have connected my spotify-account with facebook, but have since removed the connection, but appearently Spoti...

  • Newbie
  • I recently discovered, while googling myself, that I have a public spotify-profile with my profile picture from Facebook. I may at one point have connected my spotify-account with facebook, but h...
  • bradavon
  • Roadie
  • 3200 Views
  • 2 replies
  • 0 likes
  • 3200 Views
  • 2 replies
  • 0 likes

Superuser Contribution I put in the correct username and password to login, it doesn't let me logi

If I go onto my laptop and try to login to that, I use the correct username and the correct password but it still says "incorrect username or password" I've tried using my email too and it doesn't work. Please help

  • Visitor
  • If I go onto my laptop and try to login to that, I use the correct username and the correct password but it still says "incorrect username or password" I've tried using my email too and it doesn't ...
  • Vasil
  • Moderator
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

I have Premium Duo, does my husband need to set up a separate account

Spotify is downloaded to our laptop and I am able to see and edit my own playlists but my husband does not appear anywhere in my account, does he have to set up his own personal account even though we have Premium duo?

  • Visitor
  • Spotify is downloaded to our laptop and I am able to see and edit my own playlists but my husband does not appear anywhere in my account, does he have to set up his own personal account even though w...
  • BenedicteJebsen
  • Visitor
  • 1015 Views
  • 2 replies
  • 0 likes
  • 1015 Views
  • 2 replies
  • 0 likes

Superuser Contribution Configuración

Cambié mi configuración a que mi perfil no se vea público y ahora no puedo volver a hacer lo mismo para que esta vez sea público PlanPremiumCountryCDMXDeviceiPhone 13Operating SystemiOS 17

  • Casual Listener
  • Cambié mi configuración a que mi perfil no se vea público y ahora no puedo volver a hacer lo mismo para que esta vez sea público  Plan Premium Country CDMX Device iPhone 13 Operating Syst...
  • MihailY
  • Moderator
  • 230 Views
  • 3 replies
  • 0 likes
  • Account
  • 230 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify web tab glitch?

My Spotify web keeps saying I have "too many" tabs open when I really have 5 open, I have tried removing my browser history and resetting my computer but nothing would work, anybody else have any suggestions on what else I can do?

  • Regular
  •   My Spotify web keeps saying I have "too many" tabs open when I really have 5 open, I have tried removing my browser history and resetting my computer but nothing would work, anybody else have...
  • Yordan
  • Moderator
  • 485 Views
  • 7 replies
  • 0 likes
  • Other
  • 485 Views
  • 7 replies
  • 0 likes

Account suspended as monthly payment failed on 12th April ..

Gave a new credit card , looks like I have to wait until 12th May to use Sotify , is this normal?

  • Visitor
  • Gave a new credit card , looks like I have to wait until 12th May to use Sotify , is this normal?
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Address with 1/2

My new address has a 1/2 because it's a duplex and spotify doesn't recognize it as a valid address. How do I update my address?

  • Visitor
  • My new address has a 1/2 because it's a duplex and spotify doesn't recognize it as a valid address.  How do I update my address?
  • Callec00
  • Visitor
  • 336 Views
  • 2 replies
  • 1 likes
  • Account
  • 336 Views
  • 2 replies
  • 1 likes

I cant change settings when connected to speakers.

I cant change any of the settings when i connect. It also resrts everything so i cant put on sleep timer.

  • Visitor
  • I cant change any of the settings when i connect. It also resrts everything so i cant put on sleep timer.
  • Luan
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment type changed, Klarna still wants payment

PlanFamilyCountryGermanyDeviceDiv. AppleOperating SystemDiv. IOS My Question or IssueI have changed my payment type on your platform from klarna to paypal. Paypal has charged the fee correctly, nonetheless Klarna mentions the bill as open and will pr...

  • Casual Listener
  •   Plan Family Country Germany Device Div. Apple Operating System Div. IOS   My Question or Issue I have changed my payment type on your platform from klarna to paypal. Paypal has...
  • Mel74
  • Visitor
  • 553 Views
  • 5 replies
  • 1 likes
  • Subscription
  • 553 Views
  • 5 replies
  • 1 likes

Superuser Contribution Playlist likes/follows disappeared overnight

PlanPremiumCountryUnited StatesDevice(iPhone 7)Operating System(iOS 10) My Question or IssueI made a collaborative playlist for some of my friends (which is an aspect of Spotify I LOVE), and I had 22 likes on it last night (1/20/2021) at around 11pm....

  • Casual Listener
  • Plan Premium Country United States Device (iPhone 7) Operating System (iOS 10)   My Question or Issue I made a collaborative playlist for some of my friends (which is an aspect of Spot...
  • Joan
  • Moderator
  • 1307 Views
  • 9 replies
  • 0 likes
  • Account
  • 1307 Views
  • 9 replies
  • 0 likes

Superuser Contribution confirm address premium duo

My partner is adding the same address but is not working.

  • Visitor
  • My partner is adding the same address but is not working.
  • misskittypie
  • Visitor
  • 2041 Views
  • 4 replies
  • 0 likes
  • 2041 Views
  • 4 replies
  • 0 likes

Delete an account from a turned I need you to deactivate one of myoff phone

I had a Spotify account on my old phone. It was premium. My phone was turned off and I can't get to my account. It keeps sending the password reset to my old phone! I need that old account deleted. I have a new phone and already signed up for a new a...

  • Visitor
  • I had a Spotify account on my old phone. It was premium. My phone was turned off and I can't get to my account. It keeps sending the password reset to my old phone! I need that old account delete...
  • ribezaz
  • Spotify Star
  • 307 Views
  • 1 replies
  • 1 likes
  • 307 Views
  • 1 replies
  • 1 likes

How to stop getting bot followed ???

Ive been getting bot followed lately 100s of bot follows... i go to block them all and then a week or 2 late more follow me ... f#@king fix this i'm not paying for a service if i keep getting followed botted.. i'm not changing my account either becau...

  • Casual Listener
  • Ive been getting bot followed lately 100s of bot follows... i go to block them all and then a week or 2 late more follow me ... f#@king fix this i'm not paying for a service if i keep getting followe...
  • veari
  • Casual Listener
  • 481 Views
  • 3 replies
  • 2 likes
  • 481 Views
  • 3 replies
  • 2 likes

morcheeba crimson is blocked

Hi! Why Morcheeba Crimson song is blocked for me?

  • Visitor
  • Hi! Why Morcheeba Crimson song is blocked for me?
  • ribezaz
  • Spotify Star
  • 166 Views
  • 1 replies
  • 1 likes
  • 166 Views
  • 1 replies
  • 1 likes

Superuser Contribution Problemas de pago

Realice el pago por una plataforma y no fue el monto total y no tengo plan premium ni el dinero

  • Visitor
  • Realice el pago por una plataforma y no fue el monto total y no tengo plan premium ni el dinero
  • Vasil
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Devices on offline mode

If i log out of all devices on my spotify will it log out the people that are on offline mode too?

  • Visitor
  • If i log out of all devices on my spotify will it log out the people that are on offline mode too? 
  • Vasil
  • Moderator
  • 214 Views
  • 1 replies
  • 0 likes
  • Security
  • 214 Views
  • 1 replies
  • 0 likes

I want my artist account and personal account to be the same.

I am an artist and have uploaded my music over the years through DistroKid. I also have a personal Spotify account that I use and love. I was wondering if I could somehow merge my personal and artist accounts

  • Visitor
  • I am an artist and have uploaded my music over the years through DistroKid. I also have a personal Spotify account that I use and love. I was wondering if I could somehow merge my personal and artist...
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes