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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9003 Views
  • 1 replies
  • 9 likes
  • Security
  • 9003 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481438 Views
  • 979 replies
  • 111 likes
  • Account
  • 481438 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210711 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210711 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120776 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120776 Views
  • 72 replies
  • 12 likes

Solved!!Superuser Contribution Pagamento duplicado na fatura

Notei que no último mês minha assinatura veio duplicada na fatura do meu cartão, como devo proceder para resolver o problema?

  • Casual Listener
  • Notei que no último mês minha assinatura veio duplicada na fatura do meu cartão, como devo proceder para resolver o problema?
  • AlejaR
  • Moderator
  • 1624 Views
  • 7 replies
  • 0 likes
  • Account
    Subscription
  • 1624 Views
  • 7 replies
  • 0 likes

Superuser Contribution Remove card and cancel my account

I tried to cancel my subscription by removing the card on file, thinking that it would stop the recurring charges, but I found that I was still charged for the subscription.

  • Visitor
  • I tried to cancel my subscription by removing the card on file, thinking that it would stop the recurring charges, but I found that I was still charged for the subscription.
  • Yordan
  • Moderator
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Nu child took the free rrial and I want to cancel

Hello,My dauther choose (without asking me) to take the free trial month. She reset his phone and he lost the acces. He does not know even the mail used to subscribe. The only one thing I Have is the card with she paid. I dont want to cancel her card...

  • Visitor
  • Hello, My dauther choose (without asking me) to take the free trial month. She reset his phone and he lost the acces. He does not know even the mail used to  subscribe. The only one thing I Hav...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • Login
    Other
    Security
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution If you cancel duo account,will the other person lose their downloads?

I have a duo account with my daughter. She pays. If she would cancel Spotify am i losing my account too? And my downloads? And if so can i make my own account ? And put my downloads there? So that i dont Lise everything?

  • Visitor
  • I have a duo account with my daughter. She pays. If she would cancel Spotify am i losing my account too? And my downloads? And if so can i make my own account ? And put my downloads there? So that i ...
  • AlejaR
  • Moderator
  • 5641 Views
  • 7 replies
  • 0 likes
  • 5641 Views
  • 7 replies
  • 0 likes

How can I change my payment details if I can't log in at all?

I can't log in by username, password or phone number and need to change my direct debit details. Can someone please help me ASAP?

  • Visitor
  • I can't log in by username, password or phone number and need to change my direct debit details. Can someone please help me ASAP?
  • ribezaz
  • Spotify Star
  • 330 Views
  • 1 replies
  • 1 likes
  • 330 Views
  • 1 replies
  • 1 likes

Solved!! Can't change email

When I follow the steps to change my email I receive this error:"For your protection we are unable to process your request at the moment. Please try again later"

  • Casual Listener
  • When I follow the steps to change my email I receive this error: "For your protection we are unable to process your request at the moment. Please try again later"
  • AON-CPR
  • Newbie
  • 1500 Views
  • 4 replies
  • 1 likes
  • 1500 Views
  • 4 replies
  • 1 likes

Superuser Contribution I cant change the login method or change to login via apple ID or google.

When I try to do so (with the righ password i was login in with before) i always get the reply: "Something went wrong, please try again."

  • Casual Listener
  • When I try to do so (with the righ password i was login in with before) i always get the reply: "Something went wrong, please try again."
  • Elena
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution duo partner updated credit card, previous card still appears in my count

My duo partner has updated the credit card with which we make the payment, but the previous card still appears in my account and the payment cannot be made. However, his count shows that the payment was successful with the new card.

  • Visitor
  • My duo partner has updated the credit card with which we make the payment, but the previous card still appears in my account and the payment cannot be made. However, his count shows that the payment ...
  • MihailY
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Duo plan partner can't join.

I am the primary account holder and I'm trying to get my roommate on my newly acquired duo account. She typed in our address and it said she can't join the plan and now she appears to be in Spotify jail.

  • Visitor
  • I am the primary account holder and I'm trying to get my roommate on my newly acquired duo account. She typed in our address and it said she can't join the plan and now she appears to be in Spotify j...
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Solved!! Why do I see ads if I pay?

I pay for premium, I don't expect to see ads so tell me when I log in while I see an ad reminding me to vote and redirecting me to another website.First of all, I don't expect to see ads; second of all, stay out of politics, stay in your lane Spotify...

  • Regular
  • I pay for premium, I don't expect to see ads so tell me when I log in while I see an ad reminding me to vote and redirecting me to another website. First of all, I don't expect to see ads; second of...
  • verdys
  • Regular
  • 849 Views
  • 5 replies
  • 1 likes
  • Premium
  • 849 Views
  • 5 replies
  • 1 likes

Superuser Contribution Tôi không phát được nhạc trên Spotify

Sau khi tôi mua gói Premier, tôi phát nhạc trên Spotify nhưng chỉ nghe được 5s đầu tiên sau đó nhạc tắt hẳn, tôi cũng đã f5 lại rất nhiều lần

  • Visitor
  • Sau khi tôi mua gói Premier, tôi phát nhạc trên Spotify nhưng chỉ nghe được 5s đầu tiên sau đó nhạc tắt hẳn, tôi cũng đã f5 lại rất nhiều lần
  • Ivelina
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Skip age verification

I added my daughter to my PREMIUM account so I pay eland yet when I try creating an account for her so she can login, I get your age verification. The default is set to 2017 and I change this to 2016. Then your stupid age verification prevents me fro...

  • Casual Listener
  • I added my daughter to my PREMIUM account so I pay eland yet when I try creating an account for her so she can login, I get your age verification. The default is set to 2017 and I change this to 2016...
  • d4e666
  • Casual Listener
  • 610 Views
  • 2 replies
  • 0 likes
  • 610 Views
  • 2 replies
  • 0 likes

Make a Payoneer payment

PlanPremiumCountryUkraine My Question or IssueHey there. I'm from Ukraine and I have a Payoneer account. I would like to make a payments with Payoneer card (it will allow me to get rid of currency conversion). When I try to add this card I get an err...

  • Newbie
  • Plan Premium Country Ukraine   My Question or Issue Hey there. I'm from Ukraine and I have a Payoneer account. I would like to make a payments with Payoneer card (it will allow me to get r...
  • Maxim
  • Spotify Star
  • 560 Views
  • 1 replies
  • 0 likes
  • Premium
  • 560 Views
  • 1 replies
  • 0 likes

Duplicate payment

My Question or Issue i had a payment of £11.99 taken yesterday and a further £11.99 taken today they are both not showing on my account when i check my history of paymentsthanks

  • Visitor
  •   My Question or Issue  i had a payment of £11.99 taken yesterday and a further £11.99 taken today they are both not showing on my account when i check my history of payments thanks &nb...
  • Maxim
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • Account
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Profilim başkaları tarafından gözükmüyor

Profilim herkeze açık olmasına rağmen başkaları tarafından gözükmüyor ve proil bağlantım bakşa hesaplarla açıldığında çalışmıyor.Aynı şekilde çalma listelerimide herkeze açık yaptığımda kimse tarafından görüntülenemiyor

  • Visitor
  • Profilim herkeze açık olmasına rağmen başkaları tarafından gözükmüyor ve proil bağlantım bakşa hesaplarla açıldığında çalışmıyor.Aynı şekilde çalma listelerimide herkeze açık yaptığımda kimse tarafın...
  • Yordan
  • Moderator
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

Account

When my wife opened her spotify app it was logged into someone else’s Spotify she doesn’t know.how could this happen or is that even possible?

  • Newbie
  • When my wife opened her spotify app it was logged into someone else’s Spotify she doesn’t know. how could this happen or is that even possible?  
  • Maxim
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Security
    Subscription
  • 293 Views
  • 1 replies
  • 0 likes

Warning! "Your Subscription has been suspended" SCAM email which looks VERY REAL

This just came in.One of the most convincing fake Scams ever, I allmost went into it myself. Looks very professional. Headers are below, looks also very convincing. By pressing "Please clieck here to validate your information", opens a browser to htt...

spotify fraud email.png
  • Casual Listener
  • This just came in. One of the most convincing fake Scams ever, I allmost went into it myself. Looks very professional. Headers are below, looks also very convincing.   By pressing "Please c...
  • Baz60AU
  • Visitor
  • 2465 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 2465 Views
  • 2 replies
  • 0 likes

Ex family member cannot set up a new account

I have just removed my husband from our Family Plan as he wants to set up his own account. However when he tries to do so, Spotify says that his email address is already connected to another account.How do I resolve this?

  • Visitor
  • I have just removed my husband from our Family Plan as he wants to set up his own account. However when he tries to do so, Spotify says that his email address is already connected to another account....
  • Maxim
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 247 Views
  • 1 replies
  • 0 likes