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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76129 Views

28 replies

0 likes

  • 76129 Views
  • 28 replies
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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93846 Views

9 replies

2 likes

Account
Login
  • 93846 Views
  • 9 replies
  • 2 likes

I’d like to know which prime service I’ve been paying for.

I think I may be paying for more people on my account….and they are not using it.

Visitor

I think I may be paying for more people on my account….and they are not using it.

Anyk17

Spotify Star

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

How can change my country if I can't update my payment method?

I have moved from one country to another. I want to change my country but the help says I have to change my payment method. It doesn't want to accept my new payment method as it says it doesn't match my country. So I am in a loop that I cannot seem t...

Visitor

I have moved from one country to another. I want to change my country but the help says I have to change my payment method. It doesn't want to accept my new payment method as it says it doesn't match...

Maxim

Spotify Star

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Du kannst diesem Abo nicht beitreten

PlanPremium DuoCountryGermany DeviceSamsung S22+, Xiaomi 11 Lite 5GOperating SystemWindows 10 My Question or IssueMeine Freundin kann sich nicht mit ihren Handy verbinden, dann kommt oben genannter Fehler... Sie kann Ihre Adresse aber nirgendwo einge...

Casual Listener

Plan Premium Duo Country Germany   Device Samsung S22+, Xiaomi 11 Lite 5G Operating System Windows 10   My Question or Issue Meine Freundin kann sich nicht mit ihren Handy verbin...

Maxim

Spotify Star

276 Views

3 replies

0 likes

Account
  • 276 Views
  • 3 replies
  • 0 likes

Solved!! Family Plan, my ex-wife is the Plan Manager but i have been playing for Spotify for years.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow can I leave the plan? Then cancel it, as I am not the plan manager but I just found out I...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How can...

Maxim

Spotify Star

363 Views

1 replies

0 likes

Account
  • 363 Views
  • 1 replies
  • 0 likes

Someone is trying to change the email address on one of my duo accounts

My wife has had an email to say someone else has tried to change the email address on her account, she changed her password and that seemed to work, today someone has tried to do the same, and she got locked out of her account please can someone take...

Visitor

My wife has had an email to say someone else has tried to change the email address on her account, she changed her password and that seemed to work, today someone has tried to do the same, and she go...

Maxim

Spotify Star

193 Views

1 replies

0 likes

  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with my account! (I cannot login neither register)

I had my account linked to Facebook, when I tried to log back in it asked for my email address, when I entered it to verify it told me that it was already in use (I don't have it in use). So I proceeded to delete my account and wait the necessary tim...

Casual Listener

I had my account linked to Facebook, when I tried to log back in it asked for my email address, when I entered it to verify it told me that it was already in use (I don't have it in use). So I procee...

Vasil

Moderator

403 Views

3 replies

0 likes

Login
Subscription
  • 403 Views
  • 3 replies
  • 0 likes

How do i combine a free account with a paid accounts?

I have a free account and a paid account. They both have different email addresses. Can i delete the old account to reuse the email address?

Visitor

I have a free account and a paid account. They both have different email addresses. Can i delete the old account to reuse the email address?

Maxim

Spotify Star

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

I just got spotify premium on my phone, but when my ipad doesn’t have it?

So i got spotify premium on my phone and then i logged onto spotify on my ipad but it says it doesn’t have spotify premium on my ipad. This is the same account on both devices

Visitor

So i got spotify premium on my phone and then i logged onto spotify on my ipad but it says it doesn’t have spotify premium on my ipad. This is the same account on both devices

Maxim

Spotify Star

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Reset password button in email link redirects to spam sites

Plan Family Country UK Device iPhone 12 My Question or Issue More of an obervation than a question... I have requested a password reset several times and each time I click the RESET PASSWORD button it takes me to a page that redirects to spam sites. ...

Casual Listener

Plan Family Country UK Device iPhone 12     My Question or Issue More of an obervation than a question... I have requested a password reset several times and each time I c...

garymscott

Casual Listener

1670 Views

3 replies

0 likes

Account
Login
Security
  • 1670 Views
  • 3 replies
  • 0 likes

can't login on win 7

Installed the app for Win7 from here https://www.spotify.com/us/download/other/But I just can't login.Tried to use Web player, I can login there but playback stops after 10 seconds, have to reload the page, and again , only 10sec playback

Visitor

Installed the app for Win7 from here https://www.spotify.com/us/download/other/ But I just can't login. Tried to use Web player, I can login there but playback stops after 10 seconds, have to reloa...

Syrel

Visitor

1138 Views

3 replies

1 likes

  • 1138 Views
  • 3 replies
  • 1 likes

My account was hacked last night. How will you ensure this does not happen?

My account was hacked last night - This exposes my personal and payment details- Hours of music was played taking over my algorithm How will you ensure account safety?

Visitor

My account was hacked last night - This exposes my personal and payment details - Hours of music was played taking over my algorithm How will you ensure account safety?

KKKlekbruh

Newbie

418 Views

2 replies

0 likes

  • 418 Views
  • 2 replies
  • 0 likes

Superuser Contribution link already existing podcast episodes with buzzsprout account

I have a podcast with five current episodes, uploaded through Spotify. I want to create a buzzsprout page to host the current episodes and to post more going forward...is it possible to link the accounts in some way so that I can get the current epis...

Visitor

I have a podcast with five current episodes, uploaded through Spotify. I want to create a buzzsprout page to host the current episodes and to post more going forward...is it possible to link the acco...

Vasil

Moderator

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

How do I separate my Alexa listening from my phone/Mac?

I have several Alexa devices at home, which my wife and kid regularly use to stream music. The Alexa skill is connected to my Premium account, and it's VERY annoying: I'm listening to something in my office, and when they request a song from Alexa, m...

Visitor

I have several Alexa devices at home, which my wife and kid regularly use to stream music. The Alexa skill is connected to my Premium account, and it's VERY annoying: I'm listening to something in my...

Luan

Spotify Star

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Ghost account from KPN XS4all No response from Spotify

I have a premium account, have had it for years. Originally it was offerend as a promo on a subscription for a mobile phone by KPN/XS4all in the Netherlands. I Pay 0 nada niente for it. I had the urge to change to a family account but i cant do nothi...

Casual Listener

I have a premium account, have had it for years. Originally it was offerend as a promo on a subscription for a mobile phone by KPN/XS4all in the Netherlands. I Pay 0 nada niente for it.   I ha...

Flowergirl2010

Casual Listener

315 Views

2 replies

0 likes

Subscription
  • 315 Views
  • 2 replies
  • 0 likes

Can I still remove audiobooks from subscription?

UK Android Premium UserI used to be able to remove audiobooks and it saved me £1 a month. I've recently changed account and can't see this option anymore. Does it still exist?I have no need for audiobooks so the Basic-but-still-Premium option suited ...

Visitor

UK Android Premium User I used to be able to remove audiobooks and it saved me £1 a month. I've recently changed account and can't see this option anymore. Does it still exist? I have no need for a...

Maxim

Spotify Star

1754 Views

1 replies

0 likes

Premium
  • 1754 Views
  • 1 replies
  • 0 likes

My account is not updating to premium duo from free

PlanFree/PremiumCountry uk Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy account is not updating to premium duo from free

Visitor

Plan Free/Premium Country uk   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My a...

Maxim

Spotify Star

168 Views

1 replies

0 likes

Premium
  • 168 Views
  • 1 replies
  • 0 likes

Agent

Speak to live agent

Visitor

Speak to live agent

Maxim

Spotify Star

583 Views

1 replies

0 likes

  • 583 Views
  • 1 replies
  • 0 likes

I can't upload songs to my profile, which is based on podcast spotiffs. I c

I have a profile on spotiffy for podcasters: https://open.spotify.com/show/3Q1mRhB8e3duRzmWmOJNuv?si=e9524e0e19d24384 k and I wanted to start uploading music to it as well, via the Distrokid platform, but the profile wouldn't pair with the platform a...

Visitor

I have a profile on spotiffy for podcasters: https://open.spotify.com/show/3Q1mRhB8e3duRzmWmOJNuv?si=e9524e0e19d24384 k and I wanted to start uploading music to it as well, via the Distrokid platform...

Maxim

Spotify Star

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

I want to cancel

Account was created in error

Visitor

Account was created in error

Luan

Spotify Star

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes