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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420251 Views
  • 965 replies
  • 108 likes
  • Account
  • 420251 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185904 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185904 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103276 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103276 Views
  • 69 replies
  • 10 likes

Superuser Contribution I pay for one of my kids' Spotify Premium, but now want to start a Family plan

PlanFree/Premium/FamilyCountryNew Zealand My Question or IssueI pay for one of my kids' Spotify Premium, but I want to move us to a Family Premium account so my partner, other child, and I get the same benefits. Since my credit card is registered aga...

  • Newbie
  • Plan Free/Premium/Family Country New Zealand   My Question or Issue I pay for one of my kids' Spotify Premium, but I want to move us to a Family Premium account so my partner, other child,...
  • Eni
  • Moderator
  • 184 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 184 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to view any song canvases on iPad Air 5

PlanFreeCountryUnited KingdomDeviceiPad Air 5Operating SystemLatest IOS My Question or IssueHey there,I am sorry if this is a bit too long but this bug/issue of mine has been bugging me for quite a while now. I've been having this issue ever since I ...

  • Newbie
  • Plan Free Country United Kingdom Device iPad Air 5 Operating System Latest IOS   My Question or Issue Hey there, I am sorry if this is a bit too long but this bug/issue of mine has be...
  • Joshua_Jones
  • Newbie
  • 1310 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 1310 Views
  • 2 replies
  • 0 likes

How do I download music?

Downloading music is an option for premium account holders, but there is no info on how to do it.

  • Visitor
  • Downloading music is an option for premium account holders, but there is no info on how to do it.
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

I can't login, something went wrong shows and nothing helps

PlanFamily PremiumCountryUKDeviceHuawei P30Operating System Android My Question or IssueA message "something went wrong" shows when I try to login. I reinstalled the app, it didn't work. I tried from a browser without success as well. Please help, my...

  • Visitor
  • Plan Family Premium Country UK Device Huawei P30 Operating System  Android    My Question or Issue A message "something went wrong" shows when I try to login. I reinstalled t...
  • Pau8787
  • Visitor
  • 4691 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 4691 Views
  • 4 replies
  • 0 likes

Solved!! How can I log in on a different iPhone

How can I log in on my wife's iPhone for travelling? I use Spotify on my desktop and on my iPod with wi-fi and wanted to be able to use it when travelling with my wife's phone while traveling. I was able to log in on her phone, but Spotify did not re...

  • Casual Listener
  • How can I log in on my wife's iPhone for travelling?   I use Spotify on my desktop and on my iPod with wi-fi and wanted to be able to use it when travelling with my wife's phone while travel...
  • Ochöa
  • Visitor
  • 4120 Views
  • 4 replies
  • 0 likes
  • 4120 Views
  • 4 replies
  • 0 likes

Solved!! Adding friends

Hallo! I'm having trouble adding a friend. I read this advice: " It's easy for you. Type spotify:user:username (with your friend's username) on the search bar to find your friend. At the top it should say "Make it easier to access username's music by...

  • Casual Listener
  • Hallo! I'm having trouble adding a friend. I read this advice: " It's easy for you. Type spotify:user:username (with your friend's username) on the search bar to find your friend. At the ...
  • jnoble1
  • Visitor
  • 157204 Views
  • 9 replies
  • 4 likes
  • 157204 Views
  • 9 replies
  • 4 likes

account used elsewhere

I keep getting "playback stopped account used elsewhere"

  • Visitor
  • I keep getting "playback stopped account used elsewhere"
  • Maxim
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Solved!! I've moved countries and need to update payment method

I have followed the instructions on Spotify site, but they don't work. I put in new card details but when I hit Save/Update it brings up a red message saying that country and payment method don't match, however I am unable to change the country and t...

  • Visitor
  • I have followed the instructions on Spotify site, but they don't work. I put in new card details but when I hit Save/Update it brings up a red message saying that country and payment method don't mat...
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone has created a Spotify account using my email address...Help please?

Hi there I have had someone create a Spotify account by using my email address - Not a clue how they've managed to do this as surely there would be some form of email verification? (it's been a while since I signed up and as I use Facebook log in it ...

  • Music Fan
  • Hi there   I have had someone create a Spotify account by using my email address - Not a clue how they've managed to do this as surely there would be some form of email verification? (it's b...
  • jkolbet1
  • Newbie
  • 33319 Views
  • 15 replies
  • 2 likes
  • Account
    Other
    Security
  • 33319 Views
  • 15 replies
  • 2 likes

Superuser Contribution Lost Acess

Lost acessPlanFamily PremiumCountry DeviceDesktop and Samsung Note10+Operating SystemWindows and Android My Question or IssueI lost access to my email and I don't remember my Spotify password to change it, I have it logged in since when I created the...

  • Visitor
  • Lost acess Plan Family Premium Country   Device Desktop and Samsung Note10+ Operating System Windows and Android   My Question or Issue I lost access to my email and I don't reme...
  • Joan
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
  • 148 Views
  • 1 replies
  • 0 likes

Не работает в Украине а именно в Донецкой обл. город Краматорск

Не работает приложение на компьютера не офицальный сайт и даже на телефоне тоже не работает,работает только с впн или проксиPlanFreeCountryUkraineDevice(Honor 9 Lite)Operating System(Windows 10 PRO) My Question or Issue

  • Newbie
  • Не работает приложение на компьютера не офицальный сайт и даже на телефоне тоже не работает,работает только с впн или прокси Plan Free Country Ukraine Device (Honor 9 Lite) Operating System (...
  • andy_hargreaves
  • Visitor
  • 2074 Views
  • 1 replies
  • 3 likes
  • Account
    Free
  • 2074 Views
  • 1 replies
  • 3 likes

Superuser Contribution I deleted Spotify, when reinstall I'm unable to login to my account

Then i checked my gmail to know from which e-mail id i would have probably logged in before, i get that Spotify email on which the confirmation was sent. But when i logged in through it, it isn't the same account on which i had made many private play...

  • Visitor
  • Then i checked my gmail to know from which e-mail id i would have probably logged in before, i get that Spotify email on which the confirmation was sent. But when i logged in through it, it isn't the...
  • Yordan
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account both exists and doesn't exist but either way I can't log in

I had to make an alternate account just to ask this, but I really just want to get into my old account to get my old playlists. I had a spotify account linked to this email, however when I try to log in now, I get the message that my password/usernam...

BeltaguiseALT_0-1585500209016.png BeltaguiseALT_1-1585500208964.png
  • Casual Listener
  • I had to make an alternate account just to ask this, but I really just want to get into my old account to get my old playlists.   I had a spotify account linked to this email, however when I t...
  • nitsud53
  • Visitor
  • 2181 Views
  • 4 replies
  • 0 likes
  • Account
  • 2181 Views
  • 4 replies
  • 0 likes

Superuser Contribution merge 3 pages

PlanPremiumCountry FranceDevicePC x64Operating SystemWindows 10 ProMy Question or IssueI have a page where there is only one track, with my name and a URL.I have a second page with the same name page where there are 3 LPs.I don't remember how I have ...

  • Regular
  • Plan Premium Country France Device PC x64 Operating System Windows 10 Pro My Question or Issue I have a page where there is only one track, with my name and a URL. I have a second page w...
  • NirmelMOUCHIQUEL
  • Regular
  • 240 Views
  • 5 replies
  • 0 likes
  • Account
    Other
  • 240 Views
  • 5 replies
  • 0 likes

Superuser Contribution My Spotify account won’t update according to my Facebook account.

I am currently living in Sweden with my girlfriends family and wanted to join their family premium subscription. However, Spotify doesn’t change my country although I have already changed it on Facebook.

  • Casual Listener
  • I am currently living in Sweden with my girlfriends family and wanted to join their family premium subscription. However, Spotify doesn’t change my country although I have already changed it on Faceb...
  • Eni
  • Moderator
  • 231 Views
  • 3 replies
  • 0 likes
  • 231 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify keeps connecting to a device that is not mine

How can I remove the device that is not mine from my laptop (Windows) so my account doesn't connect through Spotify connect anymore?

  • Visitor
  • How can I remove the device that is not mine from my laptop (Windows) so my account doesn't connect through Spotify connect anymore?
  • AlejaR
  • Moderator
  • 1312 Views
  • 7 replies
  • 0 likes
  • 1312 Views
  • 7 replies
  • 0 likes

Domains to whitelist for Spotify

Dear Spotify, Can you publish a list of domains I need to whitelist to use Spotify without interruptions? I'm trying to connect from a secure network. I've found some older posts with lists of domains, but they seem outdated. I'd appreciate it if you...

  • Casual Listener
  • Dear Spotify,   Can you publish a list of domains I need to whitelist to use Spotify without interruptions? I'm trying to connect from a secure network.   I've found some older posts wi...
  • skynet01
  • Casual Listener
  • 4838 Views
  • 5 replies
  • 0 likes
  • Login
  • 4838 Views
  • 5 replies
  • 0 likes

Is DJ function really smart???

The algorithm of DJ is horrible! Recommending the songs that I dislike to me all day long. Is it artificial intelligence or artificial stupid?

  • Newbie
  • The algorithm of DJ is horrible! Recommending the songs that I dislike to me all day long. Is it artificial intelligence or artificial stupid?  
  • 170 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 170 Views
  • 0 replies
  • 0 likes

Solved!! Shopify won't let me change country

PlanFree/PremiumCountry DeviceOperating System My Question or Issue I moved from Canada to the UK and I'm trying to change the payment method to a credit card issued in the UK. However, it won't let me save it and it says the country the CC is issued...

  • Newbie
  • Plan Free/Premium Country   Device Operating System   My Question or Issue   I moved from Canada to the UK and I'm trying to change the payment method to a credit card issued ...
  • Maxim
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • Account
  • 268 Views
  • 1 replies
  • 0 likes