Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 158638 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 158638 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10708 Views
  • 3 replies
  • 10 likes
  • Security
  • 10708 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508679 Views
  • 985 replies
  • 112 likes
  • Account
  • 508679 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124702 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124702 Views
  • 74 replies
  • 12 likes

At the same adress my wife can't attend my duo plan!

I have bought a duo plan and invited my wife to my plan despite my wife and I living at the same address my wife can't attend to my plan. What is the reason? Why this is so difficult?! The system didn't even ask for any address knowledge! Please help...

  • Regular
  • I have bought a duo plan and invited my wife to my plan despite my wife and I living at the same address my wife can't attend to my plan. What is the reason? Why this is so difficult?! The system did...
  • Luan
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • Premium
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot log into my free hulu with ads account that is part of the Spotify Premium that I have had

PlanFree/PremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium CountryUSA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...
  • Elena
  • Moderator
  • 415 Views
  • 1 replies
  • 0 likes
  • Free
  • 415 Views
  • 1 replies
  • 0 likes

My payment method and country don't match

I moved to a new country. If I try to update my payment details I get an error saying "Your payment method and country don't match"

  • Visitor
  • I moved to a new country. If I try to update my payment details I get an error saying "Your payment method and country don't match"
  • Maxim
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Account Deleted Itself After 'Suspicious Activity'

After trying out an android service with libspotify-java, I received an Email about suspicious activity on my account and a request to change my password. When I tried to reset the password, my Email was not found. It looks as if it has deleted my ac...

  • Newbie
  • After trying out an android service with libspotify-java, I received an Email about suspicious activity on my account and a request to change my password. When I tried to reset the password, my Email...
  • Maxim
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 334 Views
  • 1 replies
  • 0 likes

Wrong email on my account

I have wrong email on my accountPlanPremiumCountryUsaDeviceS24 ultraOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • I have wrong email on my account Plan Premium Country Usa Device S24 ultra Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 370 Views
  • 1 replies
  • 0 likes
  • Account
  • 370 Views
  • 1 replies
  • 0 likes

Account not the same after logging in again

I have an account as part of a premium family subscription and had to factory reset my phone recently. After the factory reset I logged back into spotify and my account is not premium anymore. All my playlist are gone and now I have old playlists fro...

  • Newbie
  • I have an account as part of a premium family subscription and had to factory reset my phone recently. After the factory reset I logged back into spotify and my account is not premium anymore. All my...
  • Billy-J
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • Account
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Eu aceito o convite do plano duo, quando coloco o endereço da erro

Coloco o mesmo endereço que o administrador, mas aparece “erro” nao estou fazendo nada de errado coloco o endereço certo, ja tentei pela guia anonima tentei de todos o jeitos

  • Visitor
  • Coloco o mesmo endereço que o administrador, mas aparece “erro” nao estou fazendo nada de errado coloco o endereço certo, ja tentei pela guia anonima tentei de todos o jeitos
  • Maria
  • Moderator
  • 566 Views
  • 3 replies
  • 0 likes
  • 566 Views
  • 3 replies
  • 0 likes

Adding my wife to the Premium Duo

PlanPremium/DuoCountryJapanDeviceGalaxy / iPhoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy country is set to USMy wife's is set to JapanWe live in Japan togetherNeither of us can change the regionCan't change the c...

  • Visitor
  •   Plan Premium/Duo Country Japan Device Galaxy / iPhone Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My country is set to US My wife's is...
  • Maxim
  • Spotify Star
  • 357 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 357 Views
  • 1 replies
  • 0 likes

Solved!! Can I transfer my "Liked songs" to another account?

My Question or IssueMy username became a string of numbers after disassociating with facebook, and I want to create a new account detached from them. Is it possible to transfer the "Liked songs", along with the playlists, from the facebook account to...

  • Casual Listener
  • My Question or Issue My username became a string of numbers after disassociating with facebook, and I want to create a new account detached from them. Is it possible to transfer the "Liked songs", a...
  • user-removed
  • Not applicable
  • 84096 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 84096 Views
  • 3 replies
  • 0 likes

how do i remove offline devices?

i am not able to download songs kindly remove offline devices from my account plz...

  • Visitor
  • i am not able to download songs kindly remove offline devices from my account plz...
  • Maxim
  • Spotify Star
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Merging accounts

I am paying for two accounts (ugh!). How do I merge the two accounts so that neither of us lose our playlists/favorites etc?

  • Newbie
  • I am paying for two accounts (ugh!).  How do I merge the two accounts so that neither of us lose our playlists/favorites etc? 
  • Maxim
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 282 Views
  • 1 replies
  • 0 likes

I tried entering my Gmail but I forgot my password so I clicked forgot pass

I forgot my password so I clicked forgot password but it said the email didn't exist so I signed up with Google and it got an error and then I reloaded the page but it still showed me the error page

  • Visitor
  • I forgot my password so I clicked forgot password but it said the email didn't exist so I signed up with Google and it got an error and then I reloaded the page but it still showed me the error page
  • ribezaz
  • Spotify Star
  • 490 Views
  • 1 replies
  • 1 likes
  • 490 Views
  • 1 replies
  • 1 likes

Superuser Contribution Unable to login to spotify account connected to unused email

I have an account that was made sometime between 2013-2015 and it has a Spotify account that was made with the email address. I was somehow able to login to the account back in 2020 but now I can't login to the email account because it's no longer un...

  • Visitor
  • I have an account that was made sometime between 2013-2015 and it has a Spotify account that was made with the email address. I was somehow able to login to the account back in 2020 but now I can't l...
  • Novy
  • Moderator
  • 740 Views
  • 1 replies
  • 0 likes
  • Account
  • 740 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Google home pauses on linked Spotify premium account

PlanPremiumCountryIreland DeviceGoogle HomeOperating System Hi,I have Google Home linked to my Spotify premiumaccount and after about 10 seconds Google Home stops playing the song. Also If casting form Spotify iPhone app Spotify cycles through 10 or ...

  • Casual Listener
  • Plan Premium Country Ireland   Device Google Home Operating System   Hi, I have Google Home linked to my Spotify premium account and after about 10 seconds Google Home stops pl...
  • Not applicable
  • 27005 Views
  • 27 replies
  • 2 likes
  • Premium
  • 27005 Views
  • 27 replies
  • 2 likes

Superuser Contribution How to find email address associated with account.

I opened a spotify premium account but I've forgotten the email address associated with it. Just got a new phone and I can't login. Is there any way to find it through the app??

  • Visitor
  • I opened a spotify premium account but I've forgotten the email address associated with it. Just got a new phone and I can't login. Is there any way to find it through the app??   
  • Danscma
  • Visitor
  • 164525 Views
  • 6 replies
  • 1 likes
  • Account
  • 164525 Views
  • 6 replies
  • 1 likes

Superuser Contribution I moved to Madagascar but cant find the country in modify profile free acc

My initial account was in Mauritius for Spotify Free but after moving to Madagascar since some months, I still can’t find the country in the drop list of modify profile web page. Only finding Italy and sometimes France, which doesn’t allow me to use ...

  • Visitor
  • My initial account was in Mauritius for Spotify Free but after moving to Madagascar since some months, I still can’t find the country in the drop list of modify profile web page. Only finding Italy a...
  • Novy
  • Moderator
  • 477 Views
  • 3 replies
  • 0 likes
  • 477 Views
  • 3 replies
  • 0 likes

Merging 2 artist profiles

I work with an artist who has 2 profiles, each with a slightly different name. How can we get these profiles merged into one?

  • Newbie
  • I work with an artist who has 2 profiles, each with a slightly different name.  How can we get these profiles merged into one?
  • Maxim
  • Spotify Star
  • 362 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 362 Views
  • 1 replies
  • 0 likes

Free keeps opening but bought premium on different email

I bought premium but it is on an apple email address. App keeps opening on old free address. Not sure how to change info like username and address on app so that it is the premium account

  • Visitor
  • I bought premium but it is on an apple email address. App keeps opening on old free address. Not sure how to change info like username and address on app so that it is the premium account
  • Maxim
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot set device password

I can't set a device password. Whenever I try, it instantly says "There was a problem setting your password." No helpful error message or steps to take are provided other than this. Also, after trying once, the link to this page disappeared from my a...

  • Casual Listener
  • I can't set a device password. Whenever I try, it instantly says "There was a problem setting your password." No helpful error message or steps to take are provided other than this. Also, after tr...
  • RandomCustomer
  • Regular
  • 1274 Views
  • 11 replies
  • 0 likes
  • 1274 Views
  • 11 replies
  • 0 likes

Set device password still doesn't work, and now you've removed that ability.

PlanPremiumCountryUSDeviceRaspberry Pi based speakersOperating SystemBuster My Question or IssueSpotify has removed the ability for me to use device passwords on various objects in my home, and then updated the Spotify programs to not see my raspberr...

  • Regular
  • Plan Premium Country US Device Raspberry Pi based speakers Operating System Buster   My Question or Issue Spotify has removed the ability for me to use device passwords on various obje...
  • 341 Views
  • 0 replies
  • 0 likes
  • Premium
  • 341 Views
  • 0 replies
  • 0 likes