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My Currency Problem

Solved!

My Currency Problem

Plan

Free

Country

USA

Device

(iPhone 15)

Operating System

(iOS 17.5.1)

 

My Question or Issue

I Came back from Canada and for some reason my currency to buy premium is stuck as CAD when it should be USD can someone help please

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Reply

Accepted Solutions
Marked as solution

Hey, @C84327 
Welcome to the Spotify Community, and thanks for reaching out to us!

Double-check if you are accessing the site based in the US, instead of Canada. You can do it by reviewing the link address if it includes /ca-en/ or /us/. You can also change the country manually at the bottom of the page in the right side, buy tapping on the current country and selecting the US.

 

I hope this helps!

 

Stay awesome! 🎶

If you have further questions or if you need anything else, let me know! I'd love to help!

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

1 Reply
Marked as solution

Hey, @C84327 
Welcome to the Spotify Community, and thanks for reaching out to us!

Double-check if you are accessing the site based in the US, instead of Canada. You can do it by reviewing the link address if it includes /ca-en/ or /us/. You can also change the country manually at the bottom of the page in the right side, buy tapping on the current country and selecting the US.

 

I hope this helps!

 

Stay awesome! 🎶

If you have further questions or if you need anything else, let me know! I'd love to help!

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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