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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14634 Views

7 replies

11 likes

Security
  • 14634 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

551805 Views

991 replies

115 likes

Account
  • 551805 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130936 Views

74 replies

12 likes

Account
Login
Premium
  • 130936 Views
  • 74 replies
  • 12 likes

Solved!! Micro cuts

PlanPremiumCountrySpain, Greece DevicePíxel 8aOperating SystemAndroid 14 My Question or IssueSpotifySince the last update, it listens with quite annoying micro cuts and even many times it stops completely, but when I look in the application, the time...

Casual Listener

  Plan Premium Country Spain, Greece    Device Píxel 8a Operating System Android 14   My Question or Issue Spotify Since the last update, it listens with quite anno...

Luan

Spotify Star

609 Views

3 replies

0 likes

Premium
  • 609 Views
  • 3 replies
  • 0 likes

New bank card (Monzo), so card declined, but then payment taken?!

I'm really confused, I have a new bank card and my old one has been cancelled. In my banking app I have a message to say payment declined due to a new card being issued. Which makes sense...but then the payment to Spotify has immediately left my acco...

Visitor

I'm really confused, I have a new bank card and my old one has been cancelled. In my banking app I have a message to say payment declined due to a new card being issued. Which makes sense...but then ...

Billy-J

Spotify Star

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium duo not working on app

I started the free trial of premium duo and it is working fine on the other account added and on the web player for the host account, but the host account on the app is still shown as a free account. I have tried logging back in, double checked that ...

Casual Listener

I started the free trial of premium duo and it is working fine on the other account added and on the web player for the host account, but the host account on the app is still shown as a free account....

Joan

Moderator

1356 Views

8 replies

1 likes

  • 1356 Views
  • 8 replies
  • 1 likes

money refund

PlanPremiumCountryKazakshtanDeviceIphone 14 pro, home pcOperating Systemios 17, windows 10 My Question or IssueHello, i really need help, today spotify debited 4,99$ for my premium subscription, but i didn`t noticed that the time of 3 months free sub...

Newbie

  Plan Premium Country Kazakshtan Device Iphone 14 pro, home pc Operating System ios 17, windows 10   My Question or Issue Hello, i really need help, today spotify debited 4,99$ ...

Luan

Spotify Star

333 Views

1 replies

0 likes

Account
Premium
Subscription
  • 333 Views
  • 1 replies
  • 0 likes

Can't find my recent account

Plan Free Country Korea or Indonesia Device iphone13 Operating System iOS 17.5.1 My Question or Issue Hi um... Today I opened the Spotify app and then a screen with some phrases about Spotify Premium popped up and I was not able to see my account... ...

Visitor

Plan Free Country Korea or Indonesia Device iphone13 Operating System iOS 17.5.1   My Question or Issue Hi um... Today I opened the Spotify app and then a screen with some ph...

Luan

Spotify Star

380 Views

2 replies

0 likes

Account
Login
  • 380 Views
  • 2 replies
  • 0 likes

Solved!! My Currency Problem

PlanFreeCountryUSADevice(iPhone 15)Operating System(iOS 17.5.1) My Question or IssueI Came back from Canada and for some reason my currency to buy premium is stuck as CAD when it should be USD can someone help please

Regular

Plan Free Country USA Device (iPhone 15) Operating System (iOS 17.5.1)   My Question or Issue I Came back from Canada and for some reason my currency to buy premium is stuck as CAD whe...

Luan

Spotify Star

455 Views

1 replies

0 likes

Account
Premium
Security
  • 455 Views
  • 1 replies
  • 0 likes

Can't change my country / can't update my bank details

Hi, I tried to update my bank details with a credit card (french bank account) Unfortunately, when I tried to update my bank details, I've got a red pop up sayin that my bank account doesn't match with my country. I'm not allowed to change my country...

Visitor

Hi, I tried to update my bank details with a credit card (french bank account)  Unfortunately, when I tried to update my bank details, I've got a red pop up sayin that my bank account doesn't m...

Maxim

Spotify Star

322 Views

1 replies

0 likes

Account
Premium
  • 322 Views
  • 1 replies
  • 0 likes

Spotify linked to old college account

Hi. My spotify account is linked to an old college account that i can no longer access. I was logged out and do not have my password saved. I don’t know to access my account Plan/PremiumCountryusaDeviceIphoneOperating System(iOS 10, Android Oreo, Win...

Visitor

Hi. My spotify account is linked to an old college account that i can no longer access. I was logged out and do not have my password saved. I don’t know to access my account 😞 Plan /Premium Count...

Luan

Spotify Star

256 Views

1 replies

0 likes

Account
Login
Subscription
  • 256 Views
  • 1 replies
  • 0 likes

Change country linked free account

PlanFree/PremiumCountry Device(Samsung Galaxy 20) My Question or IssueI started my premium membership lonftime ago. It was a gift from my sister to our family. Back then we lived in Chile. Years passed I live in Italy, Spain and now Hungary. My finan...

Casual Listener

Plan Free/Premium Country   Device (Samsung Galaxy 20)   My Question or Issue I started my premium membership lonftime ago. It was a gift from my sister to our family. Back then we ...

Luan

Spotify Star

528 Views

1 replies

0 likes

Account
Free
  • 528 Views
  • 1 replies
  • 0 likes

Profile mapping to soundcloud

PlanPremiumCountryCanadaOperating SystemWindows 11 My Question or IssueHello,My song on SoundCloud was distributed, but is not showing up under my Spotify account. How can I link my Spotify for artist account to my SoundCloud?

Visitor

Plan Premium Country Canada Operating System Windows 11   My Question or Issue Hello, My song on SoundCloud was distributed, but is not showing up under my Spotify account. How can I li...

Luan

Spotify Star

1936 Views

1 replies

0 likes

Other
  • 1936 Views
  • 1 replies
  • 0 likes

account

PlanPremiumCountry USA DeviceSamsung Galaxy 10, Operating SystemWindows 10, My Question or IssueHi, I had a hiking accident and had to cancel all my exercise classes, for which I have a Premium account. May I suspend the Premium without losing my lib...

Visitor

Plan Premium Country USA   Device Samsung Galaxy 10,  Operating System Windows 10,   My Question or Issue Hi, I had a hiking accident and had to cancel all my exercise classe...

Luan

Spotify Star

1102 Views

1 replies

0 likes

Account
  • 1102 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change current account email to another deleted account email

PlanFree/PremiumCountryIndiaMy Question or IssueI am unable to change my current account's email address to that of another old deleted account.I have deleted another account of mine which had an email address which I wish to use in my current accoun...

Newbie

Plan Free/Premium Country India My Question or Issue I am unable to change my current account's email address to that of another old deleted account.I have deleted another account of mine which...

OscarDC

Moderator

1025 Views

3 replies

5 likes

Account
  • 1025 Views
  • 3 replies
  • 5 likes

is there a way to reset your listen history?

me and my friends have just made a blend playlist and it is adding songs that we dont even listen to and or haven't listened to in over 5+ months. its really annoying when the blend makes absolute HEAT but then throws in a bunch of random country son...

Visitor

me and my friends have just made a blend playlist and it is adding songs that we dont even listen to and or haven't listened to in over 5+ months. its really annoying when the blend makes absolute HE...

SittingDuck423

Casual Listener

38541 Views

4 replies

5 likes

  • 38541 Views
  • 4 replies
  • 5 likes

Solved!!Superuser Contribution How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

Plan Premium Country  Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10   My Question or Issue  Is there a way for me to check on my ol...

4rkar

Newbie

633317 Views

13 replies

4 likes

Account
  • 633317 Views
  • 13 replies
  • 4 likes

Invisible account

Hello, I have a Spotify account but my friends can't see it, it doesn't show up in their searches even if they enter the exact name or exact username. Is it possible to set this up somewhere to make the profile visible? I couldn't find this option an...

Casual Listener

Hello, I have a Spotify account but my friends can't see it, it doesn't show up in their searches even if they enter the exact name or exact username. Is it possible to set this up somewhere to mak...

JitkaCe

Casual Listener

423 Views

2 replies

0 likes

  • 423 Views
  • 2 replies
  • 0 likes

Superuser Contribution Hesaba giriş yaparken kullanıcı adı bulunamadı diyor ama hesap var

Zeynep Yagmur Kala kullanıcı adlı hesabım var ve premium. Uygulamayı yanlışlıkla sildim şuan giriş yapamıyorum. Bağlı olduğum e posta baska hesaba da bağlıymış e postayla girdiğimd ebaşka hesap açılıyor premium olan hesabıma erişemiyorum.

Visitor

Zeynep Yagmur Kala kullanıcı adlı hesabım var ve premium. Uygulamayı yanlışlıkla sildim şuan giriş yapamıyorum. Bağlı olduğum e posta baska hesaba da bağlıymış e postayla girdiğimd ebaşka hesap açılı...

Ivelina

Moderator

1364 Views

1 replies

0 likes

  • 1364 Views
  • 1 replies
  • 0 likes

How do I handle an account from Thailand with travels to United States?

I live in Thailand 5 to 6 months a year and the USA 4-5 months a year, And my premium account is Thailand, United States.

Newbie

I live in Thailand 5 to 6 months a year and the USA 4-5 months a year, And my premium account is Thailand, United States.

Luan

Spotify Star

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

I still can't instal Spotify from appstore

I cannot instal Spotify when i click to to instal it show a massage like cannot be instayil while an other incampatible account is still in use

Visitor

I cannot instal Spotify when i click to to instal it show a massage like cannot be instayil while an other incampatible account is still in use

Luan

Spotify Star

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Can‘t access my liked playlist with spotify free

If I want to play my liked songs it doesnt work because it says that I need to upgrade to premium but i just wanna listen to my liked playlist, why is this happening?

Visitor

If I want to play my liked songs it doesnt work because it says that I need to upgrade to premium but i just wanna listen to my liked playlist, why is this happening?

Billy-J

Spotify Star

761 Views

1 replies

0 likes

  • 761 Views
  • 1 replies
  • 0 likes