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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76313 Views

28 replies

0 likes

  • 76313 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94154 Views

9 replies

2 likes

Account
Login
  • 94154 Views
  • 9 replies
  • 2 likes

Unable to add any new log in method.

My default log in way is facebook, I want to add email with password or at least connect with google account. However whatever I try, I keep getting the same "somthing went wrong, please try again" error.

Visitor

My default log in way is facebook, I want to add email with password or at least connect with google account. However whatever I try, I keep getting the same "somthing went wrong, please try again" e...

Billy-J

Spotify Star

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Solved!! It logs me out when time passes after playing something on Spotify web

When I play something for more than 2 hours, I am automatically logged out of Spotify Web, and every time I turn my computer off and back on, I have to log in again:PS: I use Microsoft Edge

Casual Listener

When I play something for more than 2 hours, I am automatically logged out of Spotify Web, and every time I turn my computer off and back on, I have to log in again: PS: I use Microsoft Edge

Billy-J

Spotify Star

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

Solved!! cannot set up a new email

I set up my account through Facebook, so I never had a password to change. I've tried resetting it, but I never got the email, even though I've tried multiple times. I use Yahoo for my email, so I think that might be the problem. How can I set a pass...

Regular

I set up my account through Facebook, so I never had a password to change. I've tried resetting it, but I never got the email, even though I've tried multiple times. I use Yahoo for my email, so I th...

schiras

Regular

556 Views

5 replies

0 likes

  • 556 Views
  • 5 replies
  • 0 likes

Block someone so they don’t show up in a search

PlanPremiumCountryDenmark DeviceiPhone 11 Operating SystemiOS 10 My Question or IssueI want to not be able to search for a user and see their profile if they are blocked. Nothing should show up. Instead I should be able to find them under “blocked us...

Newbie

Plan Premium Country Denmark   Device iPhone 11  Operating System iOS 10   My Question or Issue I want to not be able to search for a user and see their profile if they are ...

Billy-J

Spotify Star

733 Views

1 replies

0 likes

Security
  • 733 Views
  • 1 replies
  • 0 likes

explicit settings not changing

I changed the explicit content settings in my daughter's account on our family plan but she still can't listen to any songs that are rated explicit.

Visitor

I changed the explicit content settings in my daughter's account on our family plan but she still can't listen to any songs that are rated explicit.

Billy-J

Spotify Star

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

can i request to join in someone’s family plan without waiting 12 months?

I want to change family plan because our family plan before is fucked up, I cannot wait 12 months because I paid for the plan.

Visitor

I want to change family plan because our family plan before is fucked up, I cannot wait 12 months because I paid for the plan.

Maxim

Spotify Star

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

I have premium duo just li led my mum and she still can’t access some thi g

I have added my mum to premium Duo and she still can’t access some of the podcasts that have locks in them, but I can

Visitor

I have added my mum to premium Duo and she still can’t access some of the podcasts that have locks in them, but I can

Maxim

Spotify Star

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

I also got it registered at same country, still not working, whats going on

I literally have 4 days left to get my free premium trial, and im going to miss out on it if this doesnt get fixed

Visitor

I literally have 4 days left to get my free premium trial, and im going to miss out on it if this doesnt get fixed

Maxim

Spotify Star

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

does not show my premium login

have had and paid for premium for years

Visitor

have had and paid for premium for years

Billy-J

Spotify Star

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Hola sobre mi cuenta

Hola me están descontando de mi cuenta pero salta k tengo dos cuenta

Visitor

Hola me están descontando de mi cuenta pero salta k tengo dos cuenta

Billy-J

Spotify Star

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Upgraded to premium and lost all library

I had to cancel Spotify and start over just to get premium. Lost everything in library

Visitor

I had to cancel Spotify and start over just to get premium. Lost everything in library

Billy-J

Spotify Star

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

I am unable to sort or change the order of songs on my playlist.

I just changed to Premium online but it doesn't seem to be on the app on my phone. Is that the reason I can't re-order songs on my playlist?

Casual Listener

I just changed to Premium online but it doesn't seem to be on the app on my phone. Is that the reason I can't re-order songs on my playlist?

Billy-J

Spotify Star

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

I am unable to sort or change the order of songs on my playlist.

I just changed to Premium online but it doesn't seem to be on the app on my phone. Is that the reason I can't re-order songs on my playlist?

Casual Listener

I just changed to Premium online but it doesn't seem to be on the app on my phone. Is that the reason I can't re-order songs on my playlist?

Billy-J

Spotify Star

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Why my family premium accounts have announcement?

Mi daughter's account has announcements ,and she is on my family premium accounts

Visitor

Mi daughter's account has announcements ,and she is on my family premium accounts

Billy-J

Spotify Star

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Disabled account

I have a spotify account connected to my Facebook account. My spotify account was suspected of fraudulent activity. The reason why this happened is because I used my friend's Gcash account as a mode of payment a month ago, with his permission. After ...

Casual Listener

I have a spotify account connected to my Facebook account. My spotify account was suspected of fraudulent activity. The reason why this happened is because I used my friend's Gcash account as a mode ...

ramil1

Casual Listener

580 Views

2 replies

0 likes

Account
  • 580 Views
  • 2 replies
  • 0 likes

I cannot log in or find my account

It says error code access point 17 and I cannot update my profile or update my account

Visitor

It says error code access point 17 and I cannot update my profile or update my account

Billy-J

Spotify Star

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Solved!! Premium working on mobile but not on PC

Hello, I would love to know why my premium work on mobile but does not work Pc.

Regular

Hello, I would love to know why my premium work on mobile but does not work Pc. 

MilanjustMilan

Visitor

18014 Views

7 replies

0 likes

Account
Other
Premium
  • 18014 Views
  • 7 replies
  • 0 likes