Premium duo not working on app

[Sunny_Cat]

I started the free trial of premium duo and it is working fine on the other account added and on the web player for the host account, but the host account on the app is still shown as a free account. I have tried logging back in, double checked that it is the same account, reinstalled the app, nothing has worked

[manavsridharan]

Same issue, only difference is I have a paid Premium Duo subscription. My partner is able to use it on her phone, but it still shows as a Free Account on my phone and Desktop app. I have tried reinstalling, logging out etc. Quite a bad scenario where the drop down on my client allows me to manage my premium subscription and asks me to upgrade to premium.

[Sunny_Cat · Accepted solution]

It's working now, I'm not sure what changed but everything seems fine!

[Lyubka]

Hey there folks,

Welcome to the Community!

@Sunny_Cat Thank you for the confirmation. We're super glad to see that everything works as it should for you.

@manavsridharan, can you let us know if you're still experiencing this? In case you're, it might be a good idea to log in on a another device to see if that makes any difference.

If your issue persists, try using a different network. In case you don't have another network available, you can ask a friend or a family member to start a hotspot for you and use that network to test it.

Keep us posted, we'll be on the lookout for your reply.

[manavsridharan]

Hi, it seems to be fixed now. Thanks!

[AlejaR]

Hey @manavsridharan,

Thanks for keeping us posted about this.

We’re happy to know you could sort this out. Don't hesitate to reach out if the app starts to behave again.
 

If anything else comes up, the Community will always be here for you.

[vicernach]

I started the premium duo with my wife's account, but it seems we are not being able to use both accounts separetly. Whenever the host account starts using the app in the same time member account is using it, the app changes the music/podcast and both accounts start listening to the same program. I have already tried reinstalling with no success.

[ernyanna]

Me acabo de suscribir al plan Duo Premium. He invitado al otro miembro, realiza todas las acciones, consta como segundo miembro pero le sale como cuenta gratuita y no premium. Hemos desinstalado y vuelto a instalar pero nada, sigue igual. Como podriamos solucionarlo? 

[Joan]

HI there @vicernach, @ernyanna,

Thanks for reaching out. Hope you don’t mind us responding in English, as this is the official language of the Community.

In both your cases, the issue seems to be account confusion. @vicernach in your case, in order for you to be able to listen independently from one another, you must all use your own Spotify accounts. If that doesn't work, it means you're signed into the same account. Each of you has to log out and log back in, making sure to use your own account with your own email address and password and everything should work.

@ernyanna in your case the user is most likely logged into a different account from the one you have actually invited. Direct them to these steps to help resolve the issue. We advise closing any unnecessary accounts to avoid further confusion.

Hope this helps.