Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1577 Views
  • 0 replies
  • 7 likes
  • Security
  • 1577 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445700 Views
  • 970 replies
  • 108 likes
  • Account
  • 445700 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198963 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198963 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108229 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108229 Views
  • 70 replies
  • 11 likes

Superuser Contribution My email isn’t updating

hi, I’ve been trying to update my email from the old one I use and whenever I try to update it, it comes up with something went wrong try again every time I do it

  • Visitor
  • hi, I’ve been trying to update my email from the old one I use and whenever I try to update it, it comes up with something went wrong try again every time I do it
  • Joan
  • Moderator
  • 505 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 505 Views
  • 3 replies
  • 0 likes

Cómo cambiar administrador de cuentas

La cuenta que es administradora de cuentas es una cuenta muy antigua que no se utiliza, como puedo hacer para cambiar de cuenta?

  • Visitor
  • La cuenta que es administradora de cuentas es una cuenta muy antigua que no se utiliza, como puedo hacer para cambiar de cuenta?
  • osornios
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Change country and payment

hello!! i have followed every guide on the spotify website and in the community about how to change country and payment but any of them is working for mePlanPremiumCountry UK, need to move to Italy My Question or Issuehello!! i have followed every gu...

  • Visitor
  • hello!! i have followed every guide on the spotify website and in the community about how to change country and payment but any of them is working for me Plan Premium Country  UK, need to mo...
  • osornios
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Premium
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution cerré mi cuenta y este mes esta cancelado ahora no me reconoce que hago

Sin querer cerré mi cuenta y ya había cancelado este mes el servicio primiun como hago porque ahora no me lo reconoce ...

  • Visitor
  • Sin querer cerré mi cuenta y ya había cancelado este mes el servicio primiun como hago porque ahora no me lo reconoce ...
  • Maria
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

spotify premium agregar familiar

spotify premium agregar familiar

  • Visitor
  • spotify premium agregar familiar
  • Bittencourt
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

I am currently paying for Spotify and can't access it because of forgotten

I cannot access my Google because I forgot to update my phone num. I forgot my Spotify password so I'm still paying for Spotify and cannot access it

  • Visitor
  • I cannot access my Google because I forgot to update my phone num. I forgot my Spotify password so I'm still paying for Spotify and cannot access it
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

I BUY PREMIUM ALREADY BUT WHY MY DDESKTOP STILL HAVE ADS???

So in my phone i can listen to music without ads but whhy iin my laptop it have ads pls

  • Visitor
  • So in my phone i can listen to music without ads but whhy iin my laptop it have ads pls
  • Maxim
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Unable to listen to a song that is otherwise available in my country

I am in Singapore. If I play music using a free account, it allows me to play the album: https://open.spotify.com/album/3DRvgymMVPG0TQ2DugHJRb?si=Hr1_JzmdQ_Ku-2yvwAnj3g. However, if I log in with my actual account, the songs are greyed out and it say...

  • Visitor
  • I am in Singapore. If I play music using a free account, it allows me to play the album: https://open.spotify.com/album/3DRvgymMVPG0TQ2DugHJRb?si=Hr1_JzmdQ_Ku-2yvwAnj3g. However, if I log in with my ...
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Spotify Country Change Problem

I have Spotify Duo Premium. I am trying to change my Spotify Country from USA to India since I moved. According to the FAQs I can do this by changing my payment details to an Indian Card. However, when I try to do this, Spotify gives me an error sayi...

  • Newbie
  • I have Spotify Duo Premium. I am trying to change my Spotify Country from USA to India since I moved. According to the FAQs I can do this by changing my payment details to an Indian Card. However, wh...
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

I don't see my song

I opened an account this weekend. I just went to find my song and I don't see it anywhere. It's not listed in my account either. Where is it? It was uploaded successfully.

  • Visitor
  • I opened an account this weekend. I just went to find my song and I don't see it anywhere. It's not listed in my account either. Where is it? It was uploaded successfully.
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not receiving email/push notifications

It's been many years since I last used my account and I returned this week (Premium Plan again) because I really like the new layout, the features and the algorithm.On the notifications section, everything is marked (Push and Email) but I've yet to r...

  • Casual Listener
  • It's been many years since I last used my account and I returned this week (Premium Plan again) because I really like the new layout, the features and the algorithm. On the notifications section, ...
  • Novy
  • Moderator
  • 228 Views
  • 2 replies
  • 0 likes
  • Account
  • 228 Views
  • 2 replies
  • 0 likes

Can I somehow change region of the music Spotify is recommending me?

I live in Netherlands but I want to get recommendations from my home country. Changing region is only possible for 14 days or when Im visiting my home country.

  • Visitor
  • I live in Netherlands but I want to get recommendations from my home country. Changing region is only possible for 14 days or when Im visiting my home country.
  • Luan
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution My outlook account is not signing in

My outlook account has my playlist and everything along with followers but it is not letting me log in..Please helpurgent

  • Visitor
  • My outlook account has my playlist and everything along with followers but it is not letting me log in..Please help urgent
  • OscarDC
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

How long can it take for escalations to reply

I was on chat with someone last night for an issue (ref:00DDpxIW.5005700001X22Nc:ref) and they said that escalaions would contact me and I have been checking my email but I have not herd anything. Does anyone have any idea how long it takes them to r...

  • Newbie
  • I was on chat with someone last night for an issue (ref:00DDpxIW.5005700001X22Nc:ref) and they said that escalaions would contact me and I have been checking my email but I have not herd anything. Do...
  • MiniGirlXo
  • Casual Listener
  • 554 Views
  • 2 replies
  • 0 likes
  • 554 Views
  • 2 replies
  • 0 likes

Spotify Account Disabled " Engaged in unauthorized use " But i did nothing

Yesterday I received an email from Spotify saying : account is disabled due to engaged in unauthorized use in violation of the Terms,but i did nothing , i was not even using spotify when i received an email .this is the 2nd time it is happening , bef...

  • Newbie
  • Yesterday I received an email from Spotify saying : account is disabled due to engaged in unauthorized use in violation of the Terms,but i did nothing , i was not even using spotify when i received a...
  • MiniGirlXo
  • Casual Listener
  • 315 Views
  • 2 replies
  • 0 likes
  • 315 Views
  • 2 replies
  • 0 likes

Superuser Contribution Password reset link is not working

Plan Free Country Spain Device Xiaomi Redmi Operating System Android My Question or Issue I'm trying to change my password and the reset link is not working and keeps saying something went wrong. What can I do?

  • Visitor
  • Plan   Free   Country   Spain   Device   Xiaomi Redmi   Operating System   Android       My Question or Issue   I'm trying t...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
  • 179 Views
  • 1 replies
  • 0 likes

I can't log in on new phone. I know my username but not my email address

My username is an alphanumeric string. So when I go to log in without password I have no idea which email address to check for the link it sends. In settings and privacy on my old phone it doesn't list the email address. From the top of the screen it...

  • Visitor
  • My username is an alphanumeric string. So when I go to log in without password I have no idea which email address to check for the link it sends. In settings and privacy on my old phone it doesn't li...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Account Suspension

About 2 weeks ago, I received an email stating that my Spotify account got suspended. Here is the message I got in the email (see attached as well): "It has come to Spotify's attention that your account has engaged in unauthorized use in violation of...

  • Casual Listener
  • About 2 weeks ago, I received an email stating that my Spotify account got suspended.    Here is the message I got in the email (see attached as well):  "It has come to Spotify...
  • MiniGirlXo
  • Casual Listener
  • 3174 Views
  • 5 replies
  • 1 likes
  • Account
    Login
    Other
    Security
    Subscription
  • 3174 Views
  • 5 replies
  • 1 likes

"Spotify Legend" rank missing

Just noticed that my title on the Spotify Community has changed back to Roadie when it was at one point "Spotify Legend" from volunteering for the stars program. Maybe its petty, but can we fix this? I think its a fun title.Thanks for letting me know...

  • Roadie
  • Just noticed that my title on the Spotify Community has changed back to Roadie when it was at one point "Spotify Legend" from volunteering for the stars program. Maybe its petty, but can we fix this?...
  • Maxim
  • Spotify Star
  • 295 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 295 Views
  • 3 replies
  • 0 likes