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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Oreogunb
  • Visitor
  • 160620 Views
  • 177 replies
  • 13 likes
  • Account
    Free
  • 160620 Views
  • 177 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Vasil
  • Moderator
  • 10833 Views
  • 5 replies
  • 11 likes
  • Security
  • 10833 Views
  • 5 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 510445 Views
  • 985 replies
  • 112 likes
  • Account
  • 510445 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125028 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125028 Views
  • 74 replies
  • 12 likes

Superuser Contribution I can't login.

I entered the correct email/username along with my password but it stated that incorrect username/password So I did forgot password and created a new one and then also it stated the same. Everytime it states the same.Previously also this same iasue i...

  • Visitor
  • I entered the correct email/username along with my password but it stated that incorrect username/password So I did forgot password and created a new one and then also it stated the same. Everytime...
  • Eni
  • Moderator
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Display Name Not Updating

Question/IssueMy display name is not updating on my collaborative playlists. Still displays my old display name next to songs I added. Change to name was completed weeks ago. PlanPremium CountryUSA DeviceIPhone & Desktop (any computer I use)

  • Visitor
  • Question/Issue My display name is not updating on my collaborative playlists. Still displays my old display name next to songs I added. Change to name was completed weeks ago.    Plan P...
  • Youngfarmer
  • Visitor
  • 422 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 422 Views
  • 2 replies
  • 0 likes

Superuser Contribution Receiving advertisments even though spotify premium subscriber

PlanPremiumCountry Device Operating SystemWindows My Question or IssueHi,I've been a Spotify Premium subscriber for a while now, and I keep getting ads even though the premium sign up page says that Spotify Premium is ad-free.Examples of these includ...

  • Music Fan
  • Plan Premium Country   Device   Operating System Windows   My Question or Issue Hi, I've been a Spotify Premium subscriber for a while now, and I keep getting ads even t...
  • adamamiejones
  • Visitor
  • 3207 Views
  • 14 replies
  • 6 likes
  • Premium
  • 3207 Views
  • 14 replies
  • 6 likes

How to change my username?

I follow the steps provided by spotify but they are either outdated or just false.

  • Visitor
  • I follow the steps provided by spotify but they are either outdated or just false.
  • Maxim
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Solved!! Spotify put me in the wrong country

PlanPremium FamilyCountryUSA (actual), Venezuela (according to Spotify) My Question or IssueI live in the USA and very rarely go out of the country. I was browsing for a Spotify Family free trial and, not finding one, I clicked on a link that let me ...

  • Casual Listener
  • Plan Premium Family Country USA (actual), Venezuela (according to Spotify)   My Question or Issue I live in the USA and very rarely go out of the country.  I was browsing for a Spotif...
  • truepete
  • Casual Listener
  • 1073 Views
  • 4 replies
  • 0 likes
  • Account
  • 1073 Views
  • 4 replies
  • 0 likes

Solved!! Can't create account or do password reset

Hello! I am trying to set up an account with an email address that previously had an account, but it was deleted. When I try to sign up, Spotify says there is already an account liked to the email address. However, when I try to do a password reset, ...

  • Casual Listener
  • Hello!    I am trying to set up an account with an email address that previously had an account, but it was deleted. When I try to sign up, Spotify says there is already an account liked ...
  • MauriceMV
  • Spotify Star
  • 764 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 764 Views
  • 3 replies
  • 0 likes

I've had Premium plan, my credit card expired, no Spotify has NO records of my past acc

PlanPremiumCountrySouth AfricaDeviceiPhone 13 My Question or IssueI've had the Premium package for a year already, my credit card details were compimised and I had to stop my cc and got a new card now. The monthly debit order failed and when I logged...

  • Visitor
  • Plan Premium Country South Africa Device iPhone 13   My Question or Issue I've had the Premium package for a year already, my credit card details were compimised and I had to stop my cc ...
  • Maxim
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 268 Views
  • 1 replies
  • 0 likes

I just made my account, but I did not get my week long free trial.

I knew spotify offered a week long free trial, so I wanted to test it out as opposed to youtube. But when I made my account, I did not get a free trial. I can't play the music I want.

  • Visitor
  • I knew spotify offered a week long free trial, so I wanted to test it out as opposed to youtube. But when I made my account, I did not get a free trial. I can't play the music I want.
  • Maxim
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Solved!! Can I re-use my deleted account email to make a new account ?

So I've got introduced to Spotify by a friend of mine and I have created an account since like 3-4 something years ago but haven't even use Spotify for once and I wonder can I delete my account and like cut all connections with all of my other accoun...

  • Newbie
  • So I've got introduced to Spotify by a friend of mine and I have created an account since like 3-4 something years ago but haven't even use Spotify for once and I wonder can I delete my account and l...
  • FISHY7
  • Visitor
  • 12283 Views
  • 2 replies
  • 0 likes
  • 12283 Views
  • 2 replies
  • 0 likes

Can't login with an older version

None of the below information is requiPlanFreeCountry USADeviceGoogle PixelOperating SystemAndroid Oreo My Question or Issue I've recently had some issues with the Spotify app. Ever since I've downloaded Spotify on this device (around November of 201...

  • Newbie
  • None of the below information is requi Plan Free Country  USA Device Google Pixel Operating System Android Oreo   My Question or Issue  I've recently had some issues wi...
  • BoedhabeerLP
  • Casual Listener
  • 2955 Views
  • 3 replies
  • 1 likes
  • Account
    Other
  • 2955 Views
  • 3 replies
  • 1 likes

Superuser Contribution I cannot log into my account. None of the suggestions worked.

I set up an account yesterday. But I cannot log in. I thought it might be the password. I tried to reset it, but I don't get a link. When I try to log in with Google it tells me that my email is not registered with a Spotify account. But when I try t...

  • Casual Listener
  • I set up an account yesterday. But I cannot log in. I thought it might be the password. I tried to reset it, but I don't get a link. When I try to log in with Google it tells me that my email is not ...
  • nobody1123
  • Visitor
  • 665 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 665 Views
  • 4 replies
  • 0 likes

Superuser Contribution Login/Account

When I try to login on my computer with my google account I get a red box that says "Oops! Something went wrong, please try again or check out our help area When I ask for a password reset it says it sent the email but I never receive one. When I try...

  • Regular
  • When I try to login on my computer with my google account I get a red box that says "Oops! Something went wrong, please try again or check out our  help area When I ask for a password reset...
  • 250301
  • Visitor
  • 4078 Views
  • 16 replies
  • 2 likes
  • Account
    Login
  • 4078 Views
  • 16 replies
  • 2 likes

Is my account lost, cause I don't use my E-Mail anymore?

PlanPremiumCountrySwitzerland DeviceALL My Question or IssueI always logged in with my username and my password. I should've updated my E-Mail a long time ago, because I actually not have access to the address anymore that is connected with my Spotif...

  • Visitor
  • Plan Premium Country Switzerland   Device ALL   My Question or Issue I always logged in with my username and my password. I should've updated my E-Mail a long time ago, because I a...
  • Maxim
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 245 Views
  • 1 replies
  • 0 likes

Cannot log in from desktop app

PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueI cannot log in to my desktop app. I've already reset the password and I've used both the email address and username to try. I've confirmed all the information is correct from my mobil...

  • Newbie
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue I cannot log in to my desktop app. I've already reset the password and I've used both the email address and user...
  • Billy-J
  • Spotify Star
  • 409 Views
  • 1 replies
  • 0 likes
  • Login
  • 409 Views
  • 1 replies
  • 0 likes

Unlink From Facbook

Does anyone know how, or if it is even possible to unlink my Spotify from my Facebook and use my email as a log in? I am fine with losing my playlists and such but would still need to keep my student account.Thanks in advance!

  • Visitor
  •   Does anyone know how, or if it is even possible to unlink my Spotify from my Facebook and use my email as a log in? I am fine with losing my playlists and such but would still need to keep my...
  • AdamDamon
  • Spotify Star
  • 382 Views
  • 1 replies
  • 0 likes
  • Account
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to update my mobile number

Hi! I need help on how to update my mobile number in my spotify premium account. My spotify mobile app is currently logged in on my android and I would like to sign in to another device with the same account. Unfortunately, there is no any option to ...

  • Newbie
  • Hi! I need help on how to update my mobile number in my spotify premium account. My spotify mobile app is currently logged in on my android and I would like to sign in to another device with the same...
  • Not applicable
  • 43332 Views
  • 3 replies
  • 4 likes
  • 43332 Views
  • 3 replies
  • 4 likes

Superuser Contribution No 'Número de seguridad social' to change country to Chile

PlanPremiumCountryBrazil (Chilean IP, need change)DeviceAllOperating SystemNA My Question or IssueI was requested to change country (Brazil --> Chile) because I'm now in Chile. But to update for a Chilean credit card the form asks for the 'Número de ...

  • Casual Listener
  • Plan Premium Country Brazil (Chilean IP, need change) Device All Operating System NA   My Question or Issue I was requested to change country (Brazil --> Chile) because I'm now in C...
  • MihailY
  • Moderator
  • 457 Views
  • 5 replies
  • 0 likes
  • Account
  • 457 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify elimino mi familia

Hola, llevo usando un plan familiar por 4 años sin problemas y con pagos al día. El día 17 de sep, todos los miembros de mi plan fueron eliminados sin aviso ni nada. Los volví a agregar sin problemas, verificando la dirección y todo super bien, volvi...

  • Visitor
  • Hola, llevo usando un plan familiar por 4 años sin problemas y con pagos al día. El día 17 de sep, todos los miembros de mi plan fueron eliminados sin aviso ni nada. Los volví a agregar sin problemas...
  • MihailY
  • Moderator
  • 248 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 248 Views
  • 1 replies
  • 0 likes