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Please see below the most popular frequently asked questions.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Pavlis
  • Newbie
  • 281606 Views
  • 826 replies
  • 84 likes
  • Account
  • 281606 Views
  • 826 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133932 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133932 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75975 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75975 Views
  • 63 replies
  • 8 likes

Superuser Contribution How can I connect my music from previous artist name to new artist name?

I have an account under the name PIFDO1 or Pif Da Odd One and would like to connect it to my new single as KECH22 is this possible or should I create a new artist profile?

  • Casual Listener
  • I have an account under the name PIFDO1 or Pif Da Odd One and would like to connect it to my new single as KECH22 is this possible or should I create a new artist profile?
  • AlejaR
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

I can't download any music.

Even though, I logged of all devices, I can't download any music on my android smartphone and my windows laptop. The program shows me, that I've reached the maximum numbers of devices, which can use the download.

  • Newbie
  • Even though, I logged of all devices, I can't download any music on my android smartphone and my windows laptop. The program shows me, that I've reached the maximum numbers of devices, which can use ...
  • Luan
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium duo not working on app

I started the free trial of premium duo and it is working fine on the other account added and on the web player for the host account, but the host account on the app is still shown as a free account. I have tried logging back in, double checked that ...

  • Casual Listener
  • I started the free trial of premium duo and it is working fine on the other account added and on the web player for the host account, but the host account on the app is still shown as a free account....
  • AlejaR
  • Moderator
  • 229 Views
  • 5 replies
  • 1 likes
  • 229 Views
  • 5 replies
  • 1 likes

30 minutes of ad free music?

I timed the music after the commercials that say 30 minutes of ad free music and all that I got was 16 minutes, does anyone else realize this, I want to complain to Spotify but don't know how

  • Newbie
  • I timed the music after the commercials that say 30 minutes of ad free music and all that I got was 16 minutes, does anyone else realize this, I want to complain to Spotify but don't know how
  • damienyz
  • Visitor
  • 2195 Views
  • 6 replies
  • 5 likes
  • Free
  • 2195 Views
  • 6 replies
  • 5 likes

Solved!! I deleted my old gmail account and forgot it was linked to my spotify.

Hi I deleted my old gmail account which was linked to my spotify account. I had a playlist with over 1000 songs and I was hoping there might be a chance I could recover the playlist from that account? I have the email address that was attached to the...

  • Visitor
  • Hi I deleted my old gmail account which was linked to my spotify account. I had a playlist with over 1000 songs and I was hoping there might be a chance I could recover the playlist from that account...
  • TreyAnastasio
  • Spotify Star
  • 3057 Views
  • 4 replies
  • 0 likes
  • Account
  • 3057 Views
  • 4 replies
  • 0 likes

Superuser Contribution I have always logged into Spotify using the "log in with facebook" option.

I have always logged into Spotify using the "log in with facebook" option. I recently got a new phone, and tried to do this, and it doesn't work. I tried to use the reset my password option, using the same email address that the facebook account uses...

  • Visitor
  • I have always logged into Spotify using the "log in with facebook" option. I recently got a new phone, and tried to do this, and it doesn't work. I tried to use the reset my password option, using th...
  • Lyubka
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account

PlanFreeCountryColombiaDevicePC & Samsung A30Operating SystemWindows 10, but I use Spotify on Google ChromeMy Question or IssueI can not use my account with this e-mail: **bleep**. When I try to change my password, it says that an account with that e...

  • Visitor
  • Plan Free Country Colombia Device PC & Samsung A30 Operating System Windows 10, but I use Spotify on Google Chrome My Question or Issue I can not use my account with this e-mail: **bleep...
  • MihailY
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution This is the account manager, but I am not de manager, how is it possible?

I am a plan member but recently in my I phone my spotify switch to the administrator account as if I am the administrator. I can see and listen the administrator activity. In fact, I am writing through her account (my daughter account). In my compute...

  • Visitor
  • I am a plan member but recently in my I phone my spotify switch to the administrator account as if I am the administrator. I can see and listen the administrator activity. In fact, I am writing throu...
  • Vasil
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem Upgrading to Premium

PlanFreeCountryUSADeviceiPhone 11Operating SystemiOS 15 My Question or IssueI'm trying to upgrade to spotify premium but it keeps saying my address is invalid. I've already tried my billing address and that wasnt valid either.

  • Newbie
  • Plan Free Country USA Device iPhone 11 Operating System iOS 15   My Question or Issue I'm trying to upgrade to spotify premium but it keeps saying my address is invalid. I've already t...
  • Yordan
  • Moderator
  • 166 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 166 Views
  • 3 replies
  • 0 likes

Using Spotify in Spain

My Question or IssueHow do I set up a premium Spotify account in Spain if I don't have a Spanish bank account?

  • Casual Listener
  •   My Question or Issue How do I set up a premium Spotify account in Spain if I don't have a Spanish bank account?
  • Maxim
  • Spotify Star
  • 146 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 146 Views
  • 3 replies
  • 0 likes

Strange email about payment in pther language

I think someone is in my profile and I received email about unsucsesful payment but in strange language

  • Visitor
  • I think someone is in my profile and I received email about unsucsesful payment but in strange language
  • Taylith
  • Rising Star 3
  • 124 Views
  • 2 replies
  • 1 likes
  • 124 Views
  • 2 replies
  • 1 likes

I've set the wrong email address to my account and can't change it

I now can't login to my app because the initial set up email goes to an address with co.uk instead of .com

  • Visitor
  • I now can't login to my app because the initial set up email goes to an address with co.uk instead of .com
  • Taylith
  • Rising Star 3
  • 102 Views
  • 1 replies
  • 1 likes
  • 102 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't link my email

I've been trying to link my email with my new account for quite sometime now and everytime I try they say 'email already taken'. After the first try I went to the old account linked with this email and closed it but after that too they are saying the...

  • Visitor
  • I've been trying to link my email with my new account for quite sometime now and everytime I try they say 'email already taken'. After the first try I went to the old account linked with this email a...
  • OscarDC
  • Moderator
  • 130 Views
  • 2 replies
  • 0 likes
  • 130 Views
  • 2 replies
  • 0 likes

Pagamento feito duas vezes

It was found that my Spotify subscription was paid twice (on October 13 and October 17)

  • Visitor
  • It was found that my Spotify subscription was paid twice (on October 13 and October 17)
  • Bittencourt
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • Premium
  • 112 Views
  • 1 replies
  • 0 likes