Announcements

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • alberez57
  • Visitor
  • 170240 Views
  • 695 replies
  • 57 likes
  • Account
  • 170240 Views
  • 695 replies
  • 57 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1089697 Views
  • 118 replies
  • 104 likes
  • Account
  • 1089697 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Brimet316
  • Visitor
  • 51801 Views
  • 58 replies
  • 8 likes
  • Account
    Login
    Premium
  • 51801 Views
  • 58 replies
  • 8 likes

Paguei o boleto mas não chegou nenhum email de confirmação de pagamento

Olá, possuo apenas uma conta no spotify, paguei o boleto do plano premium anual de R$199.90, mas não chegou nenhum recibo pelo pagamento e ainda continuo com o plano grátis

  • Visitor
  • Olá, possuo apenas uma conta no spotify, paguei o boleto do plano premium anual de R$199.90, mas não chegou nenhum recibo pelo pagamento e ainda continuo com o plano grátis   
  • Billy-J
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • Premium
  • 181 Views
  • 1 replies
  • 0 likes

Lyrics not showing up

PlanPremiumCountryParaguayDeviceRedmi note 8 proOperating SystemAndroid 10 My Question or IssueLyrics don't show up, all of my friends can see the lyrics without issues, and now I created a new account to test the feature and it works so the problem ...

  • Visitor
  •   Plan Premium Country Paraguay Device Redmi note 8 pro Operating System Android 10   My Question or Issue Lyrics don't show up, all of my friends can see the lyrics without issu...
  • MateusM
  • Rising Star 4
  • 212 Views
  • 1 replies
  • 0 likes
  • Premium
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change location for Guadeloupe (which is part of FRANCE in reality, but not for Spotify...)

PlanFreeCountryGuadeloupe (FRANCE) DeviceSamsung Galaxy S20Operating SystemAndroid 11 My Question or IssueHello I discovered Spotify about 2 weeks ago. I live in Guadeloupe, in French West Indies (PART OF FRANCE !). I tried to sign up. However, after...

  • Visitor
  • Plan Free Country Guadeloupe (FRANCE)   Device Samsung Galaxy S20 Operating System Android 11   My Question or Issue Hello I discovered Spotify about 2 weeks ago. I live in Guade...
  • Alex
  • Moderator
  • 257 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account has been deleted

Hi, On Feb 12th spotify had taken my paymet for premium then proceeded to delete my account with all of my music and paylists. I confirmed this by making a new account with the same exact email address and username. I am very upset about this and mig...

  • Newbie
  • Hi,   On Feb 12th spotify had taken my paymet for premium then proceeded to delete my account with all of my music and paylists. I confirmed this by making a new account with the same exact em...
  • Navrofil
  • Visitor
  • 14840 Views
  • 4 replies
  • 2 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 14840 Views
  • 4 replies
  • 2 likes

Superuser Contribution Facebook login not working anymore, can't change to email login

PlanPremium FamilyCountryBelgiumDeviceAll!Operating SystemAndroid, Windows 10My Question or IssueI am living with my brother and I am a member of his premium family subscription. I used to login with Facebook, but since yesterday that suddenly doesn'...

  • Casual Listener
  • Plan Premium Family Country Belgium Device All! Operating System Android, Windows 10 My Question or Issue I am living with my brother and I am a member of his premium family sub...
  • Jeremy
  • Moderator
  • 544 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 544 Views
  • 5 replies
  • 0 likes

Superuser Contribution Disconnecting unknown Xbox one

Hello, I use spotify premium where I frequently switch between three devices that I own, two computers and a phone. Today I noticed an Xbox I've never seen before listed as one of my connected devices. Fearing that someone got a hold of my password I...

  • Newbie
  • Hello, I use spotify premium where I frequently switch between three devices that I own, two computers and a phone. Today I noticed an Xbox I've never seen before listed as one of my connected device...
  • Julian
  • Moderator
  • 2066 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Security
  • 2066 Views
  • 3 replies
  • 1 likes

Superuser Contribution My username includes my full first and last name, and I don't want to share that with everybody.

When creating my profile years and years ago, Spotify automatically made my username my first and last name. I sometimes share my playlists in various places, and I do not always want my first and last name visible. Even if I change my display name, ...

  • Casual Listener
  • When creating my profile years and years ago, Spotify automatically made my username my first and last name. I sometimes share my playlists in various places, and I do not always want my first and la...
  • Jeremy
  • Moderator
  • 254 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 254 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Upgrading from Premium to Premium Duo + changing country

Hi there,I would appreciate some help with the following: - ACTUAL SITUATIONI’m currently based in The Netherlands and have a Premium subscription associated to KPN, partner of Spotify.- WHAT WILL HAPPEN NEXTI’ll shortly move to Spain for good. There...

  • Newbie
  • Hi there, I would appreciate some help with the following:   - ACTUAL SITUATION I’m currently based in The Netherlands and have a Premium subscription associated to KPN, partner o...
  • Novy
  • Moderator
  • 284 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 284 Views
  • 1 replies
  • 0 likes

Change my DOB

PlanPremiumCountryUSDeviceiPhone 8 My Question or IssueI created my Spotify account through my Facebook account that I have since deleted and now I log in with my regular email (it’s not attached to my FB account anymore). The thing is that I need to...

  • Newbie
  • Plan Premium Country US Device iPhone 8   My Question or Issue I created my Spotify account through my Facebook account that I have since deleted and now I log in with my regular email ...
  • Billy-J
  • Spotify Star
  • 911 Views
  • 1 replies
  • 0 likes
  • Account
  • 911 Views
  • 1 replies
  • 0 likes

Artist page top 5 songs

PlanPremiumCountryNorwayDevice( Macbook Pro late 2015)Operating System(Mojave ) My Question or IssueHey, how can I choose the order of the popular song on my artist page (usually 4-5)Lets say I want song number 4 to be number 2 ( see attached jpeg) B...

  • Visitor
  • Plan Premium Country Norway Device ( Macbook Pro late 2015) Operating System (Mojave )   My Question or Issue Hey, how can I choose the order of the popular song on my artist page (usu...
  • TreyAnastasio
  • Spotify Star
  • 636 Views
  • 1 replies
  • 0 likes
  • Premium
  • 636 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I tell if I signed up for Spotify through Facebook?

I believe I signed up for Spotify through my Facebook account (in 2016). I did some research about a year ago (in 2020) on whether it was possible to unlink the two, and since I used my FB to create my Spotify the general consensus was that it was no...

  • Visitor
  • I believe I signed up for Spotify through my Facebook account (in 2016). I did some research about a year ago (in 2020) on whether it was possible to unlink the two, and since I used my FB to create ...
  • Elena
  • Moderator
  • 257 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 257 Views
  • 1 replies
  • 0 likes

Account hacked, email changed

PlanFreeCountryUnited StatesDevice(iPhone Operating System(iOS 10) My Question or Issue Hello. My account was gotten into by someone, and they were able to change the email associated with it and the password as well. So now, when I try to log in wit...

  • Visitor
  • Plan Free Country United States Device (iPhone 😎 Operating System (iOS 10)   My Question or Issue   Hello. My account was gotten into by someone, and they were able to change ...
  • Noah
  • Spotify Star
  • 1859 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 1859 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify always plays the same song when I tell google to play music.

PlanPremiumCountryCanadaDeviceGoogle Pixel 3 & Google home miniOperating SystemAndroidMy Question or IssueHi, for the past 2 months whenever I say "Hey Google, play music on My TV" Spotify always plays the same song. It used to just pick up whatever ...

  • Newbie
  • Plan Premium Country Canada Device Google Pixel 3 & Google home mini Operating System Android My Question or Issue Hi, for the past 2 months whenever I say "Hey Google, play music on My ...
  • CarlosE
  • Moderator
  • 932 Views
  • 7 replies
  • 3 likes
  • 932 Views
  • 7 replies
  • 3 likes

Solved!!Superuser Contribution LOGIN ERROR

I WANTED TO ACCESS THE WEB PLAYER ON MY PC. BUT WHEN I TRIED TO LOGIN, IT SHOWED AN ERROR THAT "SOMETHING WENT WRONG, TRY TO RELOAD THE PAGE" I RELOADED IT MANY TIMES. BUT IT DIDNT WORK. I CLEARED ALL CACHE, SITE DATA, BROWSING HISTORY, EVEN USED OHT...

  • Regular
  • I WANTED TO ACCESS THE WEB PLAYER ON MY PC. BUT WHEN I TRIED TO LOGIN, IT SHOWED AN ERROR THAT "SOMETHING WENT WRONG, TRY TO RELOAD THE PAGE" I RELOADED IT MANY TIMES. BUT IT DIDNT WORK. I CLEARED AL...
  • Mihail
  • Spotify Legend
  • 1353 Views
  • 14 replies
  • 0 likes
  • Account
    Other
  • 1353 Views
  • 14 replies
  • 0 likes

Solved!! Email is taken after deleting my old account.

PlanPremiumCountryIsraelDeviceSamsung Galaxy S20 UltraOperating SystemWindows 10 My Question or Issue15 days ago I deleted my old account and created a new one for a fresh start...However, I can't change my new account's email to the older one, and m...

  • Visitor
  • Plan Premium Country Israel Device Samsung Galaxy S20 Ultra Operating System Windows 10   My Question or Issue 15 days ago I deleted my old account and created a new one for a fresh st...
  • Noah
  • Spotify Star
  • 1721 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1721 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify account login issues (as a subscription member)

PlanPremium (Family)Operating System(iOS, Android, Windows 10) My Question or IssueWhen I try to log in to one of my accounts, it doesn't work. When I want to reset my password, I get the following message: "The username you entered is not linked to ...

  • Casual Listener
  • Plan Premium (Family) Operating System (iOS, Android, Windows 10)   My Question or Issue When I try to log in to one of my accounts, it doesn't work. When I want to reset my password, I ge...
  • Novy
  • Moderator
  • 542 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 542 Views
  • 3 replies
  • 0 likes

I want to change my username!

Plan Premium Country Egypt Operating System Android, Win10 My Question or Issue Hi, I want to change my username to be just my name! instead of this weird letters and numbers! I've tried the solutions mentioned in older same topics and they just does...

  • Visitor
  • Plan Premium Country Egypt Operating System Android, Win10   My Question or Issue Hi, I want to change my username to be just my name! instead of this weird letters and numbers! ...
  • MateusM
  • Rising Star 4
  • 1040 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 1040 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution wl.spotify.com?

Hello, I just got an e-mail from **bleep** telling me someone had logged in on my account somewhere in another country. However the link to reset my password goes to wl.spotify.com which is a http:// site. This doesn't seem legit at all. Can anyone c...

  • Roadie
  • Hello,   I just got an e-mail from **bleep** telling me someone had logged in on my account somewhere in another country. However the link to reset my password goes to wl.spotify.com whic...
  • Jeremy
  • Moderator
  • 5992 Views
  • 3 replies
  • 0 likes
  • Security
  • 5992 Views
  • 3 replies
  • 0 likes

Superuser Contribution I want a music on Spotify.

https://youtu.be/atDgWLrmqq0PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want a music on spotify Artist: Modern TalkingSong: Cheri Cheri...

  • Newbie
  •     https://youtu.be/atDgWLrmqq0 Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows...
  • Mario
  • Spotify Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Free
  • 213 Views
  • 1 replies
  • 0 likes

Hi. How can i fix spotify recommending me finnish music when im from denmark?

Hi folks... For about a year my spotify has been infested with finnish music. It has to stop! So far i have traveled the great internet for answers. Checked all the settings i can find. (Even on my facebook) And yeah im pretty much at a loss here... ...

  • Casual Listener
  • Hi folks...   For about a year my spotify has been infested with finnish music.   It has to stop!    So far i have traveled the great internet for answers.   Checked ...
  • Ninjafever
  • Casual Listener
  • 525 Views
  • 4 replies
  • 1 likes
  • 525 Views
  • 4 replies
  • 1 likes

Env: prod