Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Oreogunb
  • Visitor
  • 160428 Views
  • 177 replies
  • 13 likes
  • Account
    Free
  • 160428 Views
  • 177 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Regular
  • 10806 Views
  • 4 replies
  • 11 likes
  • Security
  • 10806 Views
  • 4 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 510200 Views
  • 985 replies
  • 112 likes
  • Account
  • 510200 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125000 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125000 Views
  • 74 replies
  • 12 likes

Annoying albums added without my consent

As a Premium member I expect to be able to customize my music. Why is it that when I go to my Albums section I see albums of artists I did not add. I just got a new car and I hook up my phone to it. I then go to select an album in My Library (emphasi...

  • Newbie
  • As a Premium member I expect to be able to customize my music.   Why is it that when I go to my Albums section I see albums of artists I did not add.   I just got a new car and I hook u...
  • Amandapesca
  • Visitor
  • 1372 Views
  • 3 replies
  • 0 likes
  • 1372 Views
  • 3 replies
  • 0 likes

Spotify has been hacked

Hello, are you aware of any data breaches currently ongoing at spotify? My account, which has an EXTREMELY secure password (20+ characters with more than 3 character sets) has been hacked twice in the last month although I have changed every password...

  • Casual Listener
  • Hello, are you aware of any data breaches currently ongoing at spotify?   My account, which has an EXTREMELY secure password (20+ characters with more than 3 character sets) has been hacked ...
  • preetha
  • Visitor
  • 3533 Views
  • 4 replies
  • 14 likes
  • Account
    Login
    Premium
    Security
  • 3533 Views
  • 4 replies
  • 14 likes

12 months premium subscription not available anymore

Hello Last year i stopped having my card billed monthly and went on an annual payment plan as all my payments are made through a business, and thus i am saving a good deal of money on this plan. 1 invoice, 1 item to put into accounting, instead of 12...

  • Regular
  • Hello   Last year i stopped having my card billed monthly and went on an annual payment plan as all my payments are made through a business, and thus i am saving a good deal of money on this...
  • glitchysina
  • Newbie
  • 3054 Views
  • 2 replies
  • 1 likes
  • Account
    Subscription
  • 3054 Views
  • 2 replies
  • 1 likes

Account unintentionally marked for deletion?

Plan Premium Country UK My Question or Issue Today I tried to log into the desktop app of spotify but found I was logged out, when I attempted to log in again I was told that there is no email associated with a spotify account, however when I search ...

  • Visitor
  •   Plan Premium Country UK    My Question or Issue Today I tried to log into the desktop app of spotify but found I was logged out, when I attempted to log in again I was ...
  • Maxim
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 215 Views
  • 1 replies
  • 0 likes

Mit dieser E-Mail-Adresse ist bereits ein Konto registriert

Ich bekomme ständig die Meldung eine E-Mail in meinem Konto das lit Facebook verknüpft ist zu hinterlegen. Die Mail Adresse wird aber nicht akzeptiert, ich hatte mit dieser mal kn Norwegen ein Konto, das ich nun aber deaktiviert habe. Dennoch bekomme...

  • Visitor
  • Ich bekomme ständig die Meldung eine E-Mail in meinem Konto das lit Facebook verknüpft ist zu hinterlegen. Die Mail Adresse wird aber nicht akzeptiert, ich hatte mit dieser mal kn Norwegen ein Konto,...
  • Maxim
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Error trying to log in

I tried to log in multiple times, but it keeps showing one of these errors, what should i do?PlanPremium

  • Casual Listener
  • I tried to log in multiple times, but it keeps showing one of these errors, what should i do? Plan Premium  
  • Nekidotta
  • Casual Listener
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 168 Views
  • 1 replies
  • 0 likes

I redeemed the gift card, i didn't receive a confirmation email, no premium

I redeemed the gift card but didn't receive a confirmation email and don't have Spotify Premium, what should I do?

  • Visitor
  • I redeemed the gift card but didn't receive a confirmation email and don't have Spotify Premium, what should I do?
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

second duo account didn't changed region

Hey, my partner is the owner of the duo plan, he changed our region with new payment method, it worked. Now, on his device he can listen to tracks, that were previously unavailable, but I still can't listen these tracks on the second duo account, how...

  • Visitor
  • Hey, my partner is the owner of the duo plan, he changed our region with new payment method, it worked. Now, on his device he can listen to tracks, that were previously unavailable, but I still can't...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Premium Duo Plan NOT WORKING AGAIN

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue This is the 2nd time we've paid for the premium duo plan and it is still not working!

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  ...
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Premium
  • 175 Views
  • 1 replies
  • 0 likes

Second duo account not premium

I signed up for duo today. My partners account is coming up as member on my plan but their account is not premium

  • Visitor
  • I signed up for duo today. My partners account is coming up as member on my plan but their account is not premium
  • Maxim
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I merge two spotify accounts?

I recently discovered that I have two spotify accounts https://open.spotify.com/user/1241928806 and https://open.spotify.com/user/caleyvanular I'd like to merge the accounts so the active account 124198806 receives my username caleyvanular and all my...

  • Visitor
  • I recently discovered that I have two spotify accounts https://open.spotify.com/user/1241928806 and https://open.spotify.com/user/caleyvanular  I'd like to merge the accounts so the...
  • dani09121212121212
  • Visitor
  • 9259 Views
  • 5 replies
  • 0 likes
  • Account
  • 9259 Views
  • 5 replies
  • 0 likes

Superuser Contribution How do you change your favorite artists?

I have a favorite song, and logged in with that song as my favorite but now I want to add one more to the favorites. How?Favorites: Upon joining Spotify, you have to chose favorite songs/artists, how do I change?

  • Visitor
  • I have a favorite song, and logged in with that song as my favorite but now I want to add one more to the favorites. How? Favorites: Upon joining Spotify, you have to chose favorite songs/artists, h...
  • BrokenGlasss
  • Casual Listener
  • 9594 Views
  • 3 replies
  • 1 likes
  • 9594 Views
  • 3 replies
  • 1 likes

Superuser Contribution How do I connect my email when it says that someone els has been using it?

When I try to connect my email address, it says that there is already another account using that email address.

  • Visitor
  • When I try to connect my email address, it says that there is already another account using that email address.
  • MihailY
  • Moderator
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Spotify forces me out when using my Mullvad VPN

Dear Spotify,For safety and privacy, I use a VPN. A very good one: Mullvad. I pay for it regularly.Ever since I started using this VPN, Spotify logs me out on grounds of 'suspicious activity'. Initially, I was forced to reset my password. Now I simpl...

  • Newbie
  • Dear Spotify, For safety and privacy, I use a VPN. A very good one: Mullvad. I pay for it regularly. Ever since I started using this VPN, Spotify logs me out on grounds of 'suspicious activity'...
  • Maxim
  • Spotify Star
  • 441 Views
  • 1 replies
  • 1 likes
  • 441 Views
  • 1 replies
  • 1 likes

Why can i skip songs on my PC but not on my phone? (Non-Premium spotify account)

Why can i skip songs or pick any song i want to listen to on my PC but on the phone i can only shuffle play and can't skip songs. I don't have premium.

  • Regular
  • Why can i skip songs or pick any song i want to listen to on my PC but on the phone i can only shuffle play and can't skip songs.  I don't have premium.
  • lagrasadospuntosube
  • Visitor
  • 137536 Views
  • 18 replies
  • 5 likes
  • Account
    Premium
    Subscription
  • 137536 Views
  • 18 replies
  • 5 likes

How do I retrieve my account, my email address is no longer working?

My old email is no longer working. I can no longer access my spotify account. I have created another email address, how do I link my account to my new email address?

  • Visitor
  • My old email is no longer working. I can no longer access my spotify account. I have created another email address, how do I link my account to my new email address?
  • Ximzend
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't login.

I entered the correct email/username along with my password but it stated that incorrect username/password So I did forgot password and created a new one and then also it stated the same. Everytime it states the same.Previously also this same iasue i...

  • Visitor
  • I entered the correct email/username along with my password but it stated that incorrect username/password So I did forgot password and created a new one and then also it stated the same. Everytime...
  • Eni
  • Moderator
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes