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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14913 Views

7 replies

11 likes

Security
  • 14913 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554884 Views

991 replies

116 likes

Account
  • 554884 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131276 Views

74 replies

12 likes

Account
Login
Premium
  • 131276 Views
  • 74 replies
  • 12 likes

How can change my country if I can't update my payment method?

I have moved from one country to another. I want to change my country but the help says I have to change my payment method. It doesn't want to accept my new payment method as it says it doesn't match my country. So I am in a loop that I cannot seem t...

Visitor

I have moved from one country to another. I want to change my country but the help says I have to change my payment method. It doesn't want to accept my new payment method as it says it doesn't match...

Maxim

Spotify Star

148 Views

1 replies

0 likes

  • 148 Views
  • 1 replies
  • 0 likes

Du kannst diesem Abo nicht beitreten

PlanPremium DuoCountryGermany DeviceSamsung S22+, Xiaomi 11 Lite 5GOperating SystemWindows 10 My Question or IssueMeine Freundin kann sich nicht mit ihren Handy verbinden, dann kommt oben genannter Fehler... Sie kann Ihre Adresse aber nirgendwo einge...

Casual Listener

Plan Premium Duo Country Germany   Device Samsung S22+, Xiaomi 11 Lite 5G Operating System Windows 10   My Question or Issue Meine Freundin kann sich nicht mit ihren Handy verbin...

Maxim

Spotify Star

182 Views

3 replies

0 likes

Account
  • 182 Views
  • 3 replies
  • 0 likes

Solved!! Family Plan, my ex-wife is the Plan Manager but i have been playing for Spotify for years.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow can I leave the plan? Then cancel it, as I am not the plan manager but I just found out I...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How can...

Maxim

Spotify Star

245 Views

1 replies

0 likes

Account
  • 245 Views
  • 1 replies
  • 0 likes

Someone is trying to change the email address on one of my duo accounts

My wife has had an email to say someone else has tried to change the email address on her account, she changed her password and that seemed to work, today someone has tried to do the same, and she got locked out of her account please can someone take...

Visitor

My wife has had an email to say someone else has tried to change the email address on her account, she changed her password and that seemed to work, today someone has tried to do the same, and she go...

Maxim

Spotify Star

136 Views

1 replies

0 likes

  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with my account! (I cannot login neither register)

I had my account linked to Facebook, when I tried to log back in it asked for my email address, when I entered it to verify it told me that it was already in use (I don't have it in use). So I proceeded to delete my account and wait the necessary tim...

Casual Listener

I had my account linked to Facebook, when I tried to log back in it asked for my email address, when I entered it to verify it told me that it was already in use (I don't have it in use). So I procee...

Vasil

Moderator

351 Views

3 replies

0 likes

Login
Subscription
  • 351 Views
  • 3 replies
  • 0 likes

How do i combine a free account with a paid accounts?

I have a free account and a paid account. They both have different email addresses. Can i delete the old account to reuse the email address?

Visitor

I have a free account and a paid account. They both have different email addresses. Can i delete the old account to reuse the email address?

Maxim

Spotify Star

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

I just got spotify premium on my phone, but when my ipad doesn’t have it?

So i got spotify premium on my phone and then i logged onto spotify on my ipad but it says it doesn’t have spotify premium on my ipad. This is the same account on both devices

Visitor

So i got spotify premium on my phone and then i logged onto spotify on my ipad but it says it doesn’t have spotify premium on my ipad. This is the same account on both devices

Maxim

Spotify Star

193 Views

1 replies

0 likes

  • 193 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Reset password button in email link redirects to spam sites

Plan Family Country UK Device iPhone 12 My Question or Issue More of an obervation than a question... I have requested a password reset several times and each time I click the RESET PASSWORD button it takes me to a page that redirects to spam sites. ...

Casual Listener

Plan Family Country UK Device iPhone 12     My Question or Issue More of an obervation than a question... I have requested a password reset several times and each time I c...

garymscott

Casual Listener

778 Views

3 replies

0 likes

Account
Login
Security
  • 778 Views
  • 3 replies
  • 0 likes

can't login on win 7

Installed the app for Win7 from here https://www.spotify.com/us/download/other/But I just can't login.Tried to use Web player, I can login there but playback stops after 10 seconds, have to reload the page, and again , only 10sec playback

Visitor

Installed the app for Win7 from here https://www.spotify.com/us/download/other/ But I just can't login. Tried to use Web player, I can login there but playback stops after 10 seconds, have to reloa...

Syrel

Visitor

748 Views

3 replies

0 likes

  • 748 Views
  • 3 replies
  • 0 likes

My account was hacked last night. How will you ensure this does not happen?

My account was hacked last night - This exposes my personal and payment details- Hours of music was played taking over my algorithm How will you ensure account safety?

Visitor

My account was hacked last night - This exposes my personal and payment details - Hours of music was played taking over my algorithm How will you ensure account safety?

KKKlekbruh

Newbie

370 Views

2 replies

0 likes

  • 370 Views
  • 2 replies
  • 0 likes

Superuser Contribution link already existing podcast episodes with buzzsprout account

I have a podcast with five current episodes, uploaded through Spotify. I want to create a buzzsprout page to host the current episodes and to post more going forward...is it possible to link the accounts in some way so that I can get the current epis...

Visitor

I have a podcast with five current episodes, uploaded through Spotify. I want to create a buzzsprout page to host the current episodes and to post more going forward...is it possible to link the acco...

Vasil

Moderator

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

How do I separate my Alexa listening from my phone/Mac?

I have several Alexa devices at home, which my wife and kid regularly use to stream music. The Alexa skill is connected to my Premium account, and it's VERY annoying: I'm listening to something in my office, and when they request a song from Alexa, m...

Visitor

I have several Alexa devices at home, which my wife and kid regularly use to stream music. The Alexa skill is connected to my Premium account, and it's VERY annoying: I'm listening to something in my...

Luan

Spotify Star

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Ghost account from KPN XS4all No response from Spotify

I have a premium account, have had it for years. Originally it was offerend as a promo on a subscription for a mobile phone by KPN/XS4all in the Netherlands. I Pay 0 nada niente for it. I had the urge to change to a family account but i cant do nothi...

Casual Listener

I have a premium account, have had it for years. Originally it was offerend as a promo on a subscription for a mobile phone by KPN/XS4all in the Netherlands. I Pay 0 nada niente for it.   I ha...

Flowergirl2010

Casual Listener

204 Views

2 replies

0 likes

Subscription
  • 204 Views
  • 2 replies
  • 0 likes

Can I still remove audiobooks from subscription?

UK Android Premium UserI used to be able to remove audiobooks and it saved me £1 a month. I've recently changed account and can't see this option anymore. Does it still exist?I have no need for audiobooks so the Basic-but-still-Premium option suited ...

Visitor

UK Android Premium User I used to be able to remove audiobooks and it saved me £1 a month. I've recently changed account and can't see this option anymore. Does it still exist? I have no need for a...

Maxim

Spotify Star

850 Views

1 replies

0 likes

Premium
  • 850 Views
  • 1 replies
  • 0 likes

My account is not updating to premium duo from free

PlanFree/PremiumCountry uk Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy account is not updating to premium duo from free

Visitor

Plan Free/Premium Country uk   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My a...

Maxim

Spotify Star

145 Views

1 replies

0 likes

Premium
  • 145 Views
  • 1 replies
  • 0 likes

Agent

Speak to live agent

Visitor

Speak to live agent

Maxim

Spotify Star

504 Views

1 replies

0 likes

  • 504 Views
  • 1 replies
  • 0 likes

I can't upload songs to my profile, which is based on podcast spotiffs. I c

I have a profile on spotiffy for podcasters: https://open.spotify.com/show/3Q1mRhB8e3duRzmWmOJNuv?si=e9524e0e19d24384 k and I wanted to start uploading music to it as well, via the Distrokid platform, but the profile wouldn't pair with the platform a...

Visitor

I have a profile on spotiffy for podcasters: https://open.spotify.com/show/3Q1mRhB8e3duRzmWmOJNuv?si=e9524e0e19d24384 k and I wanted to start uploading music to it as well, via the Distrokid platform...

Maxim

Spotify Star

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

I want to cancel

Account was created in error

Visitor

Account was created in error

Luan

Spotify Star

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

accesspoint:17

PlanFreeCountryGreece DeviceRedmi note 11sOperating System Windows 10 My Question or IssueI had changed the region in my spotify account ,while using VPN, to France and now I cannot change it back. I cannot login to my account in the app because it s...

Visitor

  Plan Free Country Greece   Device Redmi note 11s Operating System  Windows 10   My Question or Issue I had changed the region in my spotify account ,while using VPN,...

Luan

Spotify Star

290 Views

1 replies

0 likes

Login
  • 290 Views
  • 1 replies
  • 0 likes