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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • milkman2
  • Visitor
  • 267833 Views
  • 522 replies
  • 34 likes
  • Account
    Free
  • 267833 Views
  • 522 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13119 Views
  • 6 replies
  • 11 likes
  • Security
  • 13119 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 530578 Views
  • 989 replies
  • 113 likes
  • Account
  • 530578 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128326 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128326 Views
  • 74 replies
  • 12 likes

How can I cancel my subscription when I lost access to my account

PlanPremiumCountry Device(iPhone 14)Operating System(iOS 18) My Question or Issue I lost access to my account, I can't restore access by e-mail, when i do it a new account is being created. Also, the account has been deleted from the application, it ...

  • Visitor
  •   Plan Premium Country   Device (iPhone 14) Operating System (iOS 18)   My Question or Issue   I lost access to my account, I can't restore access by e-mail, when i do...
  • Maxim
  • Spotify Star
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Spotify for artists

PlanFreeCountryNigeria DeviceiPhone 7Operating SystemiOS 15 My Question or IssueMy iPhone is not compatible with spotify for artist so I’d like to have spotify for artists on my phone

  • Visitor
  • Plan Free Country Nigeria  Device iPhone 7 Operating System iOS 15   My Question or Issue My iPhone is not compatible with spotify for artist so I’d like to have spotify for artis...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • Other
  • 232 Views
  • 1 replies
  • 0 likes

My account and payment records are gone

PlanPremiumCountrySouth KoreaDeviceiPhone Se2, HP laptopOperating SystemiOS 16.1.1, Windows 11 My Question or IssueI used to listen to music well with premium pricing plan, but I was logged out of the Spotify app yesterdayI couldn't remember what I s...

  • Newbie
  • Plan Premium Country South Korea Device iPhone Se2, HP laptop Operating System iOS 16.1.1, Windows 11   My Question or Issue I used to listen to music well with premium pricing plan, b...
  • Maxim
  • Spotify Star
  • 271 Views
  • 2 replies
  • 1 likes
  • Account
    Login
    Other
    Premium
  • 271 Views
  • 2 replies
  • 1 likes

Stranger go in my account

Hi! There are some strangers connecting to my account. Its not the first time and its annoying. I change my password multiple times but people access my account anyway. So, is it possible to restrict access to my account to only certain devices? Thx ...

  • Visitor
  • Hi! There are some strangers connecting to my account. Its not the first time and its annoying. I change my password multiple times but people access my account anyway. So, is it possible to restrict...
  • MauriceMV
  • Spotify Star
  • 388 Views
  • 1 replies
  • 0 likes
  • Account
  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me aparecen playlists que no son mías

PlanFreeCountrySpainDevicePCOperating SystemWindows 10 My Question or IssueHola.No uso mucho Spotify, aunque se mantiene abierto junto con el PC, pero de un tiempo a esta parte cada vez que lo uso observo que se han añadido playlists que yo no he cre...

  • Casual Listener
  • Plan Free Country Spain Device PC Operating System Windows 10   My Question or Issue Hola. No uso mucho Spotify, aunque se mantiene abierto junto con el PC, pero de un tiempo a esta p...
  • Eneroscu
  • Newbie
  • 1422 Views
  • 5 replies
  • 0 likes
  • Account
  • 1422 Views
  • 5 replies
  • 0 likes

change the language related to my country - BELGIUM

PlanFreeCountryBelgiumOperating SystemWindows 10My Question or IssueHello everyone,I live in Belgium, in Hainaut.Our language in this part of the country is French, yet the app imposes Dutch on me in most podcasts (language spoken only in the north),...

  • Casual Listener
  • Plan Free Country Belgium Operating System Windows 10 My Question or Issue Hello everyone, I live in Belgium, in Hainaut. Our language in this part of the country is French, yet the app impo...
  • Maxim
  • Spotify Star
  • 254 Views
  • 3 replies
  • 0 likes
  • Account
  • 254 Views
  • 3 replies
  • 0 likes

I am member of a DUO account but it doesn't seem activated

E.g. I still have to pay for e-books while my DUO partner (owner) doesn't have to pay for the same item.

  • Visitor
  • E.g. I still have to pay for e-books while my DUO partner (owner) doesn't have to pay for the same item.
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can I not change my country?

PlanPremiumCountryAustria My Question or IssueI have premium and according to Spotify I should be able to change the country. However, when I try to change my country it says: Du bist für dieses Abo leider nicht berechtigt. Hier sind weitere Möglichk...

  • Newbie
  • Plan Premium Country Austria   My Question or Issue I have premium and according to Spotify I should be able to change the country. However, when I try to change my country it says: D...
  • Yordan
  • Moderator
  • 337 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution New phone - spotify not working?

Hi all, I have just switched to another phone and my spotify doesn't seem to recognise that I have a premium account - I've lost my songs and in the app it says that i'm on the 'free' subscription. Can anyone help me? i have logged out from the other...

  • Newbie
  • Hi all,   I have just switched to another phone and my spotify doesn't seem to recognise that I have a premium account - I've lost my songs and in the app it says that i'm on the 'free' subscr...
  • Novy
  • Moderator
  • 3141 Views
  • 3 replies
  • 0 likes
  • 3141 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant access because i forgot password and email i use isnt valid

My email storage is full and google wants more money. I have another account im not paying money to get more storage. How can i access my account.

  • Visitor
  • My email storage is full and google wants more money. I have another account im not paying money to get more storage. How can i access my account.
  • Not applicable
  • 523 Views
  • 2 replies
  • 0 likes
  • 523 Views
  • 2 replies
  • 0 likes

I am unable to log my wife into our Premium account

Premium.Account name isMain Log Log in: Whenever she tries to log in it goes to her free Account:Her log in email is :Can you assist?

  • Visitor
  • Premium.Account name is<removed sensitive info> Main Log Log in: <removed sensitive info> Whenever she tries to log in it goes to her free Account:<removed sensitive info> Her lo...
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

I can't find karaoke mode on my phone. Help?

My app is updated but there's no karaoke mode when I scroll down. I already tried logging in and out but it doesn't show up. My friends have karaoke mode on theirs, so I know it's not a problem with Spotify itself.

  • Visitor
  • My app is updated but there's no karaoke mode when I scroll down. I already tried logging in and out but it doesn't show up. My friends have karaoke mode on theirs, so I know it's not a problem with ...
  • lilislilit
  • Newbie
  • 36390 Views
  • 18 replies
  • 9 likes
  • 36390 Views
  • 18 replies
  • 9 likes

To change my email and my username

My Question or IssueGood day Spotify Help Team,I am writing here about my issues for my email and my username that has been going on for years. I have been using the same account ever since i was 13/14 years old ( now i am 21) and i created an email ...

  • Visitor
  • My Question or Issue Good day Spotify Help Team, I am writing here about my issues for my email and my username that has been going on for years. I have been using the same account ever since i was...
  • Maxim
  • Spotify Star
  • 245 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Other
  • 245 Views
  • 1 replies
  • 1 likes

Superuser Contribution Account on the new phone

PlanPremiumCountryGeorgiaDevice(Realmi)Operating System(Android ) My Question or IssueI registered on Spotify via Facebook. I can log in on my computer via Facebook and on my old phone. On my new phone, Spotify tells me that the Facebook account was ...

  • Visitor
  • Plan Premium Country Georgia Device (Realmi) Operating System (Android )   My Question or Issue I registered on Spotify via Facebook. I can log in on my computer via Facebook and on my...
  • Ivelina
  • Moderator
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution I seem to have 2 accounts - How do I get a refund for the one I don't use but have paid for!!!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have been paying for 2 accounts?!?!?

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Methinks
  • Visitor
  • 537 Views
  • 2 replies
  • 0 likes
  • Premium
  • 537 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't add a login option

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo, I've decided that I'm changing my facebook account so i deleted it from my login options....

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So, I'v...
  • Joan
  • Moderator
  • 273 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 273 Views
  • 1 replies
  • 0 likes

Inactive Email - Trying to log in

Can anyone point me in the right direction to update my email address? The email address on my account is an inactive old work account.

  • Visitor
  • Can anyone point me in the right direction to update my email address? The email address on my account is an inactive old work account. 
  • sloppy3
  • Visitor
  • 683 Views
  • 2 replies
  • 0 likes
  • 683 Views
  • 2 replies
  • 0 likes

Superuser Contribution Data requests then account deleted

I did a data request but then 4 days later the account was deleted (in order for me

  • Casual Listener
  • I did a data request but then 4 days later the account was deleted (in order for me 
  • Joan
  • Moderator
  • 300 Views
  • 2 replies
  • 0 likes
  • Account
  • 300 Views
  • 2 replies
  • 0 likes

Superuser Contribution Connecting Apple ID to account

When I try to login using Apple on my pc, it says there no account connected and bring me back to login screen, when I try on my phone it wants to make a new account, my Apple ID email and my Spotify email are the same, what’s going on and how do I c...

  • Visitor
  • When I try to login using Apple on my pc, it says there no account connected and bring me back to login screen, when I try on my phone it wants to make a new account, my Apple ID email and my Spotify...
  • Joan
  • Moderator
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes