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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1848 Views
  • 0 replies
  • 8 likes
  • Security
  • 1848 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 448843 Views
  • 970 replies
  • 108 likes
  • Account
  • 448843 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199748 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199748 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108795 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108795 Views
  • 72 replies
  • 11 likes

how to change email and password. if i am using facebook auth?

I was always using facebook login now i want to change password and mail. i cant cause email is old and i have no password or dont remember

  • Newbie
  • I was always using facebook login now i want to change password and mail. i cant cause email is old and i have no password or dont remember
  • Anyk17
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Não tenho acesso ao e-mail de recuperação de senha. O que fazer?

Perdi minha senha do Spotify (premium) e também não tenho acesso ao e-mail de recuperação

  • Visitor
  • Perdi minha senha do Spotify (premium) e também não tenho acesso ao e-mail de recuperação
  • Bittencourt
  • Spotify Star
  • 1523 Views
  • 1 replies
  • 0 likes
  • 1523 Views
  • 1 replies
  • 0 likes

Perdida de cuenta

Soy Hugo BondonePlan PremiumPaísArgentina DispositivoSamsung S22Sistema operativoAndroid Mi pregunta o problemaPor falta de pago perdí una cuenta y no pude voler a tener acceso a ella. Volví a abrir otra cuenta con el mismo usuario Hugo Bondone pero ...

  • Visitor
  • Soy Hugo Bondone Plan  Premium País Argentina   Dispositivo Samsung S22 Sistema operativo Android    Mi pregunta o problema Por falta de pago perdí una cuenta y no pud...
  • Billy-J
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Premium
  • 149 Views
  • 1 replies
  • 0 likes

Deceased Person's Account

My partner has an older brother that made music and had it public on Spotify, but unfortunately he has passed away. I'm curious to see if there is a way to get the music "unlocked" on Spotify so it can be playable again. Thank you in advance.

  • Newbie
  • My partner has an older brother that made music and had it public on Spotify, but unfortunately he has passed away. I'm curious to see if there is a way to get the music "unlocked" on Spotify so it c...
  • Billy-J
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • Account
  • 255 Views
  • 1 replies
  • 0 likes

My family plan invite link is broken

The invite link generated for my family plan results in a 404. How can this be fixed?

  • Regular
  • The invite link generated for my family plan results in a 404. How can this be fixed?
  • Bittencourt
  • Spotify Star
  • 332 Views
  • 8 replies
  • 0 likes
  • 332 Views
  • 8 replies
  • 0 likes

Não estou conseguindo entra em uma família, sendo que já tem um ano que já

Não estou conseguindo entra em uma família, sendo que já tem um ano que saí da família. Estou querendo entra no plano duo que meu pai adquiriu.

  • Visitor
  • Não estou conseguindo entra em uma família, sendo que já tem um ano que saí da família. Estou querendo entra no plano duo que meu pai adquiriu.
  • Bittencourt
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Music not playing

For a long time my Spotify just stops playing music... it's "loading" but not playing anything. I always have to change albums but the problem just keeps recurring daily and often. Getting fed up since I am a paying customer. And don't know how to co...

  • Visitor
  • For a long time my Spotify just stops playing music... it's "loading" but not playing anything. I always have to change albums but the problem just keeps recurring daily and often. Getting fed up sin...
  • Noah
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Solved!! My country doesn't change even after changing the credit card

I now live in another country and I am trying to change my profile's country to be able to share an account with my partner. However, even after changing my credit card (from my new country), my profile stays in the old country. There is no way aroun...

  • Visitor
  • I now live in another country and I am trying to change my profile's country to be able to share an account with my partner. However, even after changing my credit card (from my new country), my prof...
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Publicity on podcasts

I’m receiving spotify publicity when I’m listening podcasts on my premium account. The reproduction of the podcasts stops, starts a publicity gap and then I’m back to the podcast I was listening to. In more than 2 years it never happened before but l...

  • Visitor
  • I’m receiving spotify publicity when I’m listening podcasts on my premium account. The reproduction of the podcasts stops, starts a publicity gap and then I’m back to the podcast I was listening to....
  • fannytastique
  • Newbie
  • 176 Views
  • 2 replies
  • 1 likes
  • 176 Views
  • 2 replies
  • 1 likes

Superuser Contribution login problems

not getting a password reset email after a long time

  • Casual Listener
  • not getting a password reset email after a long time
  • Vasil
  • Moderator
  • 465 Views
  • 6 replies
  • 0 likes
  • 465 Views
  • 6 replies
  • 0 likes

Issues with Uploading picture on Spotify Artist Page

Hi everyone, I'm Martin Parks, a budding singer-songwriter, and I'm encountering some difficulties with uploading a photo on the About page within the Spotify artist environment. I've ensured that the photo dimensions are 4140x3000, so that should me...

  • Casual Listener
  • Hi everyone,   I'm Martin Parks, a budding singer-songwriter, and I'm encountering some difficulties with uploading a photo on the About page within the Spotify artist environment. I've ensure...
  • Luan
  • Spotify Star
  • 508 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 508 Views
  • 3 replies
  • 0 likes

Not one of my emails I have tried are receiving reset password links.

I have an account on my phone that I have forgotten the password to, I would like to put the account on my laptop so I have requested an email to reset my password but I won't receive it I have tested multiple emails not one receive the email, I have...

  • Visitor
  • I have an account on my phone that I have forgotten the password to, I would like to put the account on my laptop so I have requested an email to reset my password but I won't receive it I have teste...
  • Noah
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove someone from blend playlist

Hello,I created a blend playlist and shared the link with my friend, who thought it was a good idea to share the same link. It lead to add a person I didn't want to the blend. I tried to find how I could kick this person out but without success.Do yo...

  • Visitor
  • Hello, I created a blend playlist and shared the link with my friend, who thought it was a good idea to share the same link. It lead to add a person I didn't want to the blend.  I tried to fin...
  • kb017
  • Newbie
  • 5448 Views
  • 2 replies
  • 0 likes
  • Other
  • 5448 Views
  • 2 replies
  • 0 likes

Superuser Contribution i keep getting billed twice

I really want to listen some song and i hope i would not getting billed twice.

  • Visitor
  • I really want to listen some song and i hope i would not getting billed twice.
  • Yordan
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log in with google

Currently the only way to login with google is by making your account with that sign in method (I think). You cannot currently link a google account to your already existing spotify account which is annoying, there was a forum from 4 YEARS AGO talkin...

  • Casual Listener
  • Currently the only way to login with google is by making your account with that sign in method (I think). You cannot currently link a google account to your already existing spotify account which is ...
  • Yordan
  • Moderator
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes