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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

89006 Views

9 replies

2 likes

Account
Login
  • 89006 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

759447 Views

18 replies

29 likes

  • 759447 Views
  • 18 replies
  • 29 likes

I can't change my email despite following the steps that have been given

I had been using my university email for Spotify while I had the student subscription. I am no longer a student at that university and have lost access to it, so when Hulu sends a verification code to it, I cannot confirm. I need to change my email b...

Visitor

I had been using my university email for Spotify while I had the student subscription. I am no longer a student at that university and have lost access to it, so when Hulu sends a verification code t...

railroad_jerk

Visitor

1272 Views

4 replies

1 likes

  • 1272 Views
  • 4 replies
  • 1 likes

Does adding someone to your family plan delete their preferences

I would like to add my wife to our family plan. She has her own account. Will she lose any data/preferences when she joins the family plan?

Visitor

I would like to add my wife to our family plan. She has her own account. Will she lose any data/preferences when she joins the family plan?

AdamDamon

Community Legend

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

Account being hacked

There is another device using my account that isn’t anyone I know and keeps kicking me off my music

Visitor

There is another device using my account that isn’t anyone I know and keeps kicking me off my music

Billy-J

Spotify Star

509 Views

1 replies

0 likes

  • 509 Views
  • 1 replies
  • 0 likes

Can't login with phone number

When I try to login my Spotify account with my phone number I am not getting the verification code

Visitor

When I try to login my Spotify account with my phone number I am not getting the verification code

Billy-J

Spotify Star

568 Views

1 replies

0 likes

  • 568 Views
  • 1 replies
  • 0 likes

How can I find out if I have multiple accounts

I am paying for premium subscription via Telstra. I am still getting direct debited from my bank account. I wanted to double check that I have not accidentally have more than one account.

Visitor

I am paying for premium subscription via Telstra. I am still getting direct debited from my bank account. I wanted to double check that I have not accidentally have more than one account.

Maxim

Spotify Star

552 Views

1 replies

0 likes

  • 552 Views
  • 1 replies
  • 0 likes

Duo will not accept my address but it is the same address my fiancé put in

our addresses are identical but we have an apartment number and google maps will not recognize it so we can not log in.

Visitor

our addresses are identical but we have an apartment number and google maps will not recognize it so we can not log in.

Billy-J

Spotify Star

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Facebook

Hi! My old facebook got hacked into and I need to switch over to my new profile. My Spotify is currently using my original facebook account and it is unsalvagable. The hacker even replaced my name, profile picture, place of residency, email, and comp...

Visitor

Hi! My old facebook got hacked into and I need to switch over to my new profile. My Spotify is currently using my original facebook account and it is unsalvagable. The hacker even replaced my name, p...

osornios

Spotify Star

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Premium

PlanPremiumCountryUSADeviceIPhone 13 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just bought a 3 month premium gift card at target and every time I put the code in it says that it’s invalid or not activated.

Visitor

Plan Premium Country USA Device IPhone 13  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just bought a 3 month premium gift card at target...

Billy-J

Spotify Star

308 Views

1 replies

0 likes

Account
Free
Login
Other
Premium
Security
Subscription
Unlimited
  • 308 Views
  • 1 replies
  • 0 likes

Cant open the reset password email

I can't sign into my Spotify account on my computer. I have used all the different browsers and incognito functions for my Google Chrome browser, and it still doesn't work. I don't want to sign out on my phone because i don't remember my password. Sp...

Visitor

I can't sign into my Spotify account on my computer. I have used all the different browsers and incognito functions for my Google Chrome browser, and it still doesn't work. I don't want to sign out o...

Billy-J

Spotify Star

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Can't put billing address, nor join a family plan

I just moved to Canada from US, and changed my country to Canada in the settings. However, when I join the invite link and put the exact address my family lives in prior to the address matching the primary account, it keeps saying "address does not m...

Newbie

I just moved to Canada from US, and changed my country to Canada in the settings. However, when I join the invite link and put the exact address my family lives in prior to the address matching the p...

Billy-J

Spotify Star

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Issue with changing country

Spotify say that in order to change country you need to change your payment.I did that through paypal, my country is now Germany and I have a german card, yet not only my country didn’t change, I am being now charged conversion fees!Does anyone know ...

Visitor

Spotify say that in order to change country you need to change your payment. I did that through paypal, my country is now Germany and I have a german card, yet not only my country didn’t change, I a...

Billy-J

Spotify Star

419 Views

1 replies

0 likes

Other
Premium
  • 419 Views
  • 1 replies
  • 0 likes

I got locked out of my account

Yesterday, when I opened the app on my phone, expecting to see my usual home screen, and instead, I was met with a log in screen. I tried to connect with 2 different email I have used in the past, but it just sent me to different accounts every time....

Visitor

Yesterday, when I opened the app on my phone, expecting to see my usual home screen, and instead, I was met with a log in screen. I tried to connect with 2 different email I have used in the past, bu...

Maxim

Spotify Star

556 Views

1 replies

0 likes

Account
Free
Login
  • 556 Views
  • 1 replies
  • 0 likes

اريد تفعيل حساب جديد بنفس البريد الالكتروني الخاص بي

لقد الغيت الحساب القديم و اريد تفعيل حساب جديد بنفس البريد الالكتروني الخاص بي

Visitor

لقد الغيت الحساب القديم و اريد تفعيل حساب جديد بنفس البريد الالكتروني الخاص بي

AdamDamon

Community Legend

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Can’t login into my account.

I am writing to seek assistance with an issue I am experiencing with my Spotify account. Recently, I tried to log in using my email address, but instead of accessing my existing account, I was directed to a new account that does not have my playlists...

Visitor

I am writing to seek assistance with an issue I am experiencing with my Spotify account. Recently, I tried to log in using my email address, but instead of accessing my existing account, I was direct...

Maxim

Spotify Star

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant log in

My account. [removed sensitive info] is not available. I can’t log in and I can’t reset password.

Visitor

My account. [removed sensitive info] is not available. I can’t log in and I can’t reset password.

Susan_GP

Moderator

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Account not upgraded to premium although payment has already been made

I’ve been paid in this website https://www.famikit.com/order-finish-paddle.php?locale=GB&email=vika83211@gmail.com&pcode=¤cy=USD&tot=53.94&p_acc=105666&cid=280991960-chre995b3587d47-f89c25f221&pname=SD%2012-Month

Visitor

I’ve been paid in this website https://www.famikit.com/order-finish-paddle.php?locale=GB&email=vika83211@gmail.com&pcode=&currency=USD&tot=53.94&p_acc=105666&cid=280991960-chr...

Maxim

Spotify Star

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes