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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9268 Views
  • 3 replies
  • 9 likes
  • Security
  • 9268 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 483957 Views
  • 979 replies
  • 111 likes
  • Account
  • 483957 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211439 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211439 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121154 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121154 Views
  • 72 replies
  • 12 likes

Superuser Contribution Account settings inaccessible on Firefox

Operating SystemWindows 10 My Question or IssueAfter I got five "sponsored recommendations" in five days, I needed to disable those permanently, and found that this could be done by accessing account settings via the browser version of Spotify. Howev...

  • Music Fan
  • Operating System Windows 10   My Question or Issue After I got five "sponsored recommendations" in five days, I needed to disable those permanently, and found that this could be done by acce...
  • Joan
  • Moderator
  • 407 Views
  • 3 replies
  • 0 likes
  • Premium
  • 407 Views
  • 3 replies
  • 0 likes

Duo Account After Changing Countries

Hi, my partner and I are on a duo plan that we started while at home (UK) we have recently moved to Australia and want to update the payment method and country but everytime I try it takes to me to pay for an individual plan and gives me no option to...

  • Newbie
  • Hi, my partner and I are on a duo plan that we started while at home (UK) we have recently moved to Australia and want to update the payment method and country but everytime I try it takes to me to p...
  • Maxim
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 245 Views
  • 1 replies
  • 0 likes

Solved!! Why is Spotify forcing me to buy premium?

One of my top heard albums, suddenly became a premium feature. All the songs are greyed out and if I search it, it says "You have discovered a premium feature". It gives an option "Find how to listen to this song" and then redirects you to the premiu...

  • Casual Listener
  • One of my top heard albums, suddenly became a premium feature. All the songs are greyed out and if I search it, it says "You have discovered a premium feature". It gives an option "Find how to listen...
  • Hadiseh
  • Visitor
  • 15852 Views
  • 9 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 15852 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Devolución del pago

Hola, Hace tres meses me suscribí a la cuente premium y hoy era el último día de esos tres meses de prueba y quería cancelar la suscripción por varios motivos, entre ellos, que salgo esta semana de viaje y no le voy dar uso ninguno en un mes, segundo...

  • Casual Listener
  • Hola,   Hace tres meses me suscribí a la cuente premium y hoy era el último día de esos tres meses de prueba y quería cancelar la suscripción por varios motivos, entre ellos, que salgo esta se...
  • OscarDC
  • Moderator
  • 855 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 855 Views
  • 4 replies
  • 0 likes

Can't sign in to duo account

My Question or Issue: i cant seem to sign into the duo account that is attached to my account. How do I sign in on a new device with the duo/secondary account?Thankyou

  • Visitor
  • My Question or Issue: i cant seem to sign into the duo account that is attached to my account. How do I sign in on a new device with the duo/secondary account? Thankyou   
  • Maxim
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • Login
  • 351 Views
  • 1 replies
  • 0 likes

CAN'T FIND ADDRESS

PlanPremium DuoCountrySeychellesDeviceSAMSUNGOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just purchased the premium duo subscription. I am trying to add my address but nothing that comes up is remotely close to where...

  • Casual Listener
  • Plan Premium Duo Country Seychelles Device SAMSUNG Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just purchased the premium duo subscription. I...
  • Audrey87
  • Casual Listener
  • 254 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 254 Views
  • 2 replies
  • 0 likes

I cant change my profile picture

PlanPremium DeviceSamsung My Question or IssueI'm trying to change my pfp, and no matter how I'm trying to access Spotify, my edit account button is not popping up. And when I get there it doesn't show any options for changing pfp nor username or any...

  • Visitor
  • Plan Premium   Device Samsung   My Question or Issue I'm trying to change my pfp, and no matter how I'm trying to access Spotify, my edit account button is not popping up. And when I...
  • Maxim
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
  • 235 Views
  • 1 replies
  • 0 likes

Spotify saying I can’t add my son to my premium account

Hello I was not able to verify the address on my son’s account and it’s not letting me add him back. How can I go about fixing that. Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Q...

  • Visitor
  • Hello I was not able to verify the address on my son’s account and it’s not letting me add him back. How can I go about fixing that.    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro la...
  • Maxim
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 193 Views
  • 1 replies
  • 0 likes

Credit card Expired and my account is wiped clean and all my playlists are gone!

PlanPremiumCountryOriginally United States and now in United Arab EmiratesDevice(iPhone 15 and Macbook from 2021Operating System(iOS My Question or IssueI am distraught! My credit card expired and I was traveling so didn't immediately update. All of ...

  • Visitor
  • Plan Premium Country Originally United States and now in United Arab Emirates Device (iPhone 15 and Macbook from 2021 Operating System (iOS    My Question or Issue I am distraught...
  • Ximzend
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • Account
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forbidden

I am trying to complete the step to login through spotifyaccount. Since I never updated the Anchor login to spotify for podcasters i recieve forbidden after the last step. I am not able to use my podcasters account

  • Visitor
  • I am trying to complete the step to login through spotifyaccount. Since I never updated the Anchor login to spotify for podcasters i recieve forbidden after the last step. I am not able to use my p...
  • AlejaR
  • Moderator
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Only a part of my public playlists are appearing on my profile

PlanPremium (Family)CountryFranceOperating SystemWindows 10 and Android My Question or IssueHello,I have a lot of public playlists but only 35 of them are appearing on my profile.I just checked and except a few of them all the others are set to publi...

  • Newbie
  • Plan Premium (Family) Country France Operating System Windows 10 and Android   My Question or Issue Hello, I have a lot of public playlists but only 35 of them are appearing on my profi...
  • MihailY
  • Moderator
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
  • 188 Views
  • 1 replies
  • 0 likes

Account access and support

i have never encountered such a problem trying to contact a company and find contact details to directly email them - surely with the ability to have communication methods like X you can have a simple email service? I had an account set up for a busi...

  • Visitor
  • i have never encountered such a problem trying to contact a company and find contact details to directly email them - surely with the ability to have communication methods like X you can have a simpl...
  • Maxim
  • Spotify Star
  • 349 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have the Family Prem but when I add a new member it says the address is wrong

PlanPremium FamilyCountry - I chose US, pay in USD but my home is located in Brazil. Deviceiphone/ipadsOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI opened the family plan but NO one has been able to join because it do...

  • Casual Listener
  • Plan Premium Family Country - I chose US, pay in USD but my home is located in Brazil.     Device iphone/ipads Operating System (iOS 10, Android Oreo, Windows 10,etc.) &nb...
  • Jesus1234
  • Casual Listener
  • 368 Views
  • 6 replies
  • 0 likes
  • Account
  • 368 Views
  • 6 replies
  • 0 likes

Superuser Contribution I had to reset my password because of "Suspicious Activity"

PlanPremiumCountryMexicoDevice(Android Phone, HP Laptop) Operating System(Android, Arch Linux, Windows 11) My Question or IssueHello, I got worried because I was accessing Spotify and noticed I got logged off and had to reset my password. I checked m...

  • Casual Listener
  • Plan Premium Country Mexico Device (Android Phone, HP Laptop)  Operating System (Android, Arch Linux, Windows 11)   My Question or Issue Hello, I got worried because I was accessi...
  • lechuzacomun1999
  • Casual Listener
  • 483 Views
  • 2 replies
  • 0 likes
  • Account
  • 483 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Traveling abroad more than 14 days

Hello!!! Can someone please help as to how I can access spotify while I am travelling the next 3 months. I'm getting a message I can't access abroad longer than 14 days. Thank you so much!!!!

  • Casual Listener
  • Hello!!! Can someone please help as to how I can access spotify while I am travelling the next 3 months. I'm getting a message I can't access abroad longer than 14 days. Thank you so much!!!!
  • DjTakua
  • Visitor
  • 4915 Views
  • 8 replies
  • 0 likes
  • 4915 Views
  • 8 replies
  • 0 likes

Login to Spotify Ad Analytics

Hi Spotify Community. I'm trying to log into ad analytics through my business Spotify account. (I'm using my personal account to post). Here is an overview of my troubleshooting:1. Tried to log in with my usual email and password - response was that ...

  • Visitor
  • Hi Spotify Community. I'm trying to log into ad analytics through my business Spotify account. (I'm using my personal account to post). Here is an overview of my troubleshooting: 1. Tried to log i...
  • Maxim
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

I want to change my username, not my display name

My username is an old one and not one I want associated with my public socials anymore. I would like to change it to match my current display name so I'm not providing my more private socials in my Spotify URL.

  • Visitor
  • My username is an old one and not one I want associated with my public socials anymore. I would like to change it to match my current display name so I'm not providing my more private socials in my S...
  • Maxim
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Duo plan

I can’t add my partner due to address issues although the other person is entering the exact same address with exact same spellings but it can’t be confirmed

  • Casual Listener
  • I can’t add my partner due to address issues although the other person is entering the exact same address with exact same spellings but it can’t be confirmed 
  • Maxim
  • Spotify Star
  • 235 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 235 Views
  • 3 replies
  • 0 likes