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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • milkman2
  • Visitor
  • 267520 Views
  • 522 replies
  • 34 likes
  • Account
    Free
  • 267520 Views
  • 522 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13109 Views
  • 6 replies
  • 11 likes
  • Security
  • 13109 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 530495 Views
  • 989 replies
  • 113 likes
  • Account
  • 530495 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128304 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128304 Views
  • 74 replies
  • 12 likes

Solved!! Duo plan manager audiobooks locked. How to unlock them to access my free hours.

PlanDuoCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid 11spotify App v8.8.6.472 My Question or IssueI am a new Duo plan manager and the audiobooks are all locked. How to unlock them to access my free hours. I...

  • Regular
  • Plan Duo Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 11 spotify App v8.8.6.472   My Question or Issue I am a new Duo plan manag...
  • Tiercededoverbroecks
  • Visitor
  • 13850 Views
  • 15 replies
  • 0 likes
  • Other
    Premium
  • 13850 Views
  • 15 replies
  • 0 likes

Can't change country and payment types

I am paying 58HKD/month for Spotify Premium but I moved to New Zealand couple months ago. Trying to change my credit card to a NZ credit card but failed ( error message : payment is not in the correct country). can't change country either. And now Sp...

  • Visitor
  • I am paying 58HKD/month for Spotify Premium but I moved to New Zealand couple months ago. Trying to change my credit card to a NZ credit card but failed ( error message : payment is not in the correc...
  • Not applicable
  • 1633 Views
  • 2 replies
  • 1 likes
  • Account
  • 1633 Views
  • 2 replies
  • 1 likes

Password reset email not sending

Hi, I am having issues resetting my password for my account. Initially, my issue was that I wasn't receiving the reset email (I checked my junk and all sub-folders). Then when I logged into the community it said my email wasn't verified, so I thought...

  • Casual Listener
  • Hi, I am having issues resetting my password for my account. Initially, my issue was that I wasn't receiving the reset email (I checked my junk and all sub-folders). Then when I logged into the commu...
  • Joelmatho
  • Visitor
  • 12530 Views
  • 7 replies
  • 0 likes
  • Login
  • 12530 Views
  • 7 replies
  • 0 likes

can't change my email address to one that i deactivated

i need to change my email address from my work address to my personal address. my personal email address was formerly associated with another account that i have since deactivated and deleted all data one. i'm still receiving the error message that t...

  • Casual Listener
  • i need to change my email address from my work address to my personal address. my personal email address was formerly associated with another account that i have since deactivated and deleted all dat...
  • Maxim
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Student verification with SheerID - nightmare

Hi, I am using Spotify Premium almost 2 years already, but two weeks ago I received an email to reverify my account and for some reason I didn’t succeed then. Today I decided to try again and I was shocked how bad my experience was again with this Sh...

Screenshot 2019-04-20 at 01.05.45.png
  • Casual Listener
  • Hi,   I am using Spotify Premium almost 2 years already, but two weeks ago I received an email to reverify my account and for some reason I didn’t succeed then. Today I decided to try ag...
  • 31v3rr5prfwn4us2avci
  • Visitor
  • 84037 Views
  • 13 replies
  • 5 likes
  • Premium
    Subscription
  • 84037 Views
  • 13 replies
  • 5 likes

Solved!! Third party apps connect to an account i am not logged in to

PlanPremiumCountrycanadaDeviceiphone xsOperating SystemiOS 16My Question or Issuewhenever i try to connect any third party apps (e.g. stationhead, airbuds, musixmatch) to my spotify, it connects to my brothers account that is not logged in to my phon...

  • Casual Listener
  • Plan Premium Country canada Device iphone xs Operating System iOS 16 My Question or Issue whenever i try to connect any third party apps (e.g. stationhead, airbuds, musixmatch) to my spotify...
  • Luan
  • Spotify Star
  • 1334 Views
  • 3 replies
  • 0 likes
  • Account
  • 1334 Views
  • 3 replies
  • 0 likes

Solved!! Accidentally marked all tracks in playlist and deleted, lost added datetime stamp

Hello, I was clearing the search box with Ctrl + A, then I hit backspace in order to clear it. But little did I know that my whole playlist was selected and deleted. I hit Ctrl + Z to undo this change in a heartbeat, since this is a very old playlist...

  • Casual Listener
  • Hello, I was clearing the search box with Ctrl + A, then I hit backspace in order to clear it. But little did I know that my whole playlist was selected and deleted. I hit Ctrl + Z to undo this chang...
  • mriormro
  • Visitor
  • 889 Views
  • 3 replies
  • 0 likes
  • Other
  • 889 Views
  • 3 replies
  • 0 likes

I don’t have access to the email affiliated with my Spotify account. Help?

I am being billed for a subscription but do not have access to my account. The email address affiliated with my Spotify account has been disabled.

  • Visitor
  • I am being billed for a subscription but do not have access to my account. The email address affiliated with my Spotify account has been disabled.
  • AdamDamon
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Hacked - No Response From Spotify Support

My account has been hacked, I'm unable to send a contact form because the **bleep** changed the email address and the password to my account. I would like to have this resolved without having to cancel my premium subscription, but I have not any comm...

  • Regular
  • My account has been hacked, I'm unable to send a contact form because the **bleep** changed the email address and the password to my account. I would like to have this resolved without having to canc...
  • utahmanmiddle1971
  • Music Fan
  • 2266 Views
  • 16 replies
  • 1 likes
  • 2266 Views
  • 16 replies
  • 1 likes

Songs dissapearing

So more and more recently I've notived new songs I've added or had for years for that matter gets greyed out/removed (licensing trouble no doubt) while only a minor annoyance at first it's starting to become a major problem for me. The worst thing is...

  • Casual Listener
  • So more and more recently I've notived new songs I've added or had for years for that matter gets greyed out/removed (licensing trouble no doubt) while only a minor annoyance at first it's starting t...
  • SharpA
  • Newbie
  • 1300 Views
  • 4 replies
  • 8 likes
  • 1300 Views
  • 4 replies
  • 8 likes

Lost account & want it back

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI already have a Spotify Premium account. I was in the car on 6-30-24 and for some reason was...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I alrea...
  • Maxim
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Не приходит письмо со сменой пароля

Меня почемуто выкинуло из SpotifyПытаюсь зайти обратно но пишет что пароль неверныйПытаюсь менять парольВвожу почту, пишет что письмо отправилось смотрю ничегоИ так я повторил несколько разя незнаю что делатьИскал в интернете, ничего

  • Newbie
  • Меня почемуто выкинуло из Spotify Пытаюсь зайти обратно но пишет что пароль неверный Пытаюсь менять пароль Ввожу почту, пишет что письмо отправилось смотрю ничего И так я повторил несколько раз ...
  • yunikoox
  • Newbie
  • 3931 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 3931 Views
  • 2 replies
  • 0 likes

Superuser Contribution No puedo reproducir canciones en mi cuenta

No puedo reproducir canciones en mi cuenta pero la entra a otra cuenta en el mismo móvil si puedo con normalidad

  • Visitor
  • No puedo reproducir canciones en mi cuenta pero la entra a otra cuenta en el mismo móvil si puedo con normalidad
  • Elena
  • Moderator
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't find my episodes hosted in Spotify for podcasters. How to retrieve?

I want to retrieve my lost episodes in arv17n account in Spotify for podcasters. The podcast is " The Philosopher" by Dr. Arv A Sulfath

  • Visitor
  • I want to retrieve my lost episodes in arv17n account in Spotify for podcasters. The podcast is " The Philosopher" by Dr. Arv A Sulfath
  • Ivelina
  • Moderator
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Why change the price and opt you in without choosing

Why change the current plan and opt me in and charge me an extra £1 please? Can I get Refunded my £1, thanksPlanBasic oneCountryEnglandDeviceiPhone 13Operating SystemiOS My Question or Issue

  • Casual Listener
  • Why change the current plan and opt me in and charge me an extra £1 please? Can I get Refunded my £1, thanks Plan Basic one Country England Device iPhone 13 Operating System iOS   M...
  • Luan
  • Spotify Star
  • 359 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 359 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to find my account

I have a podcast listed on here - Calm Your Daily Stress with Denise Eckert. I cannot figure out what email is associated with this account. How do I figure this out? I have multiple email / google accounts. ThanksDenise

  • Visitor
  • I have a podcast listed on here - Calm Your Daily Stress with Denise Eckert.   I cannot figure out what email is associated with this account. How do I figure this out? I have multiple email /...
  • Ivelina
  • Moderator
  • 806 Views
  • 1 replies
  • 0 likes
  • Account
  • 806 Views
  • 1 replies
  • 0 likes

Superuser Contribution Loss of account when signing up for Premium.

None of the below information is required. However, the more you provide the easier it will be for us to try and help. PlanPremiumCountryMozambiqueDevice(iPhone 13, Operating System(iOS 13) My Question or IssueHow can I retrieve what was on my previo...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help.  Plan Premium Country Mozambique Device (iPhone 13,  Operating ...
  • Joan
  • Moderator
  • 309 Views
  • 1 replies
  • 0 likes
  • Premium
  • 309 Views
  • 1 replies
  • 0 likes

O can't find my name in duo plan

I stay at duo plan with my wife, but i can't find my name when acess the Spotify

  • Visitor
  • I stay at duo plan with my wife, but i can't find my name when acess the Spotify
  • Luan
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes