Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
84753 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
661701 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
743743 Views
18 replies
29 likes
My husband created a duo account so that I have my own profile which I use on my phone. I then tried to access spotify on my laptop but I didn't have the password. I tried accessing it using the cell number, but when I entered my number it said it di...
My husband created a duo account so that I have my own profile which I use on my phone. I then tried to access spotify on my laptop but I didn't have the password. I tried accessing it us...
Spotify Star
340 Views
1 replies
0 likes
No se me ha reembolsado el pago realizado este mes
No se me ha reembolsado el pago realizado este mes
Spotify Star
141 Views
1 replies
0 likes
no me deja ingresar a mi cuenta ya que dice que la combinación de mi correo y contraseña no es correcta y no me deja ingresar desde otro dispositivo y quiero quitar el premium ya que en esa cuenta estaban los datos de mi tarjeta y no sé como hacerlo
no me deja ingresar a mi cuenta ya que dice que la combinación de mi correo y contraseña no es correcta y no me deja ingresar desde otro dispositivo y quiero quitar el premium ya que en esa cuenta es...
Spotify Star
238 Views
1 replies
0 likes
I bought the premium plan but my account didnt upgrade to premium, even though i paid. WHat should i do?
I bought the premium plan but my account didnt upgrade to premium, even though i paid. WHat should i do?
Spotify Star
479 Views
2 replies
0 likes
I am having trouble e we other inviting collaborators too but the link works for some people and not for others. How do I subscribe and post this info on the community thread and how do I know that I’ve voted and will be notified when it is resolved ...
I am having trouble e we other inviting collaborators too but the link works for some people and not for others. How do I subscribe and post this info on the community thread and how do I know that I...
Spotify Star
424 Views
1 replies
0 likes
I recently updated my payment method, and I received a receipt via email. This receipt is in a language that I don't understand. I can't read or speak it. It looks like one of the native languages in my country, but I can't be 100% sure. The second h...
I recently updated my payment method, and I received a receipt via email. This receipt is in a language that I don't understand. I can't read or speak it. It looks like one of the native language...
Casual Listener
1959 Views
6 replies
1 likes
I had no problem playing explicit version of songs but today it stopped playing and I cannot find where I can verify that I am an adult. I'm trying to listen to new taylor swift album for godssake
I had no problem playing explicit version of songs but today it stopped playing and I cannot find where I can verify that I am an adult. I'm trying to listen to new taylor swift album for godssake
Spotify Star
389 Views
1 replies
0 likes
I paid my premium individual account but I still listen to ads. I received a message stating that I will receive my bill by May 19. But why am I listening to ads? I wanted to pay again and I couldn't. I want Spotify to charge my account monthly. I ca...
I paid my premium individual account but I still listen to ads. I received a message stating that I will receive my bill by May 19. But why am I listening to ads? I wanted to pay again and I couldn...
Spotify Star
261 Views
1 replies
1 likes
I am getting charged for 2 accounts but I can’t remember any of the details for the other account so I can’t log in to cancel it, is there anything I can do?
I am getting charged for 2 accounts but I can’t remember any of the details for the other account so I can’t log in to cancel it, is there anything I can do?
Spotify Star
266 Views
1 replies
0 likes
I am logged in with the same account on my phone and pc. But my phone has the premium activated and my pc doesn't
I am logged in with the same account on my phone and pc. But my phone has the premium activated and my pc doesn't
Spotify Star
429 Views
1 replies
0 likes
My premium account disappeared and I started to use spotify without premium and with a different account name
My premium account disappeared and I started to use spotify without premium and with a different account name
Spotify Star
628 Views
1 replies
0 likes
I was playing music in school the music suddenly stopped I checked it and I was just on the log in screen I tried putting my log in info back in and it didn't work then after awhile I tried getting email log working which it didn't work as well
I was playing music in school the music suddenly stopped I checked it and I was just on the log in screen I tried putting my log in info back in and it didn't work then after awhile I tried getting e...
Spotify Star
416 Views
1 replies
0 likes
I'm unable to connect Spotify to my Google Nest Mini from any device logged into my account. I can connect to my wife's Nest Mini, and she can connect to my Nest Mini (as well as her own).I have:1. Rebooted the Nest Mini2. Unlinked/relinked my Spotif...
I'm unable to connect Spotify to my Google Nest Mini from any device logged into my account. I can connect to my wife's Nest Mini, and she can connect to my Nest Mini (as well as her own). I have: ...
Newbie
7090 Views
6 replies
0 likes
Why do I keep getting repeated e-mails asking me to reset my password because suspicious activity has been detected on my account?Why is this happening?Why does this happen even though I always use a different and high-quality password?
Why do I keep getting repeated e-mails asking me to reset my password because suspicious activity has been detected on my account? Why is this happening? Why does this happen even though I always u...
Spotify Star
663 Views
1 replies
1 likes
I moved to a new country and I'd like to change the settings but it won't let me when I do.
I moved to a new country and I'd like to change the settings but it won't let me when I do.
Moderator
603 Views
4 replies
0 likes
Device list contains old entries. Every time a disable the amazon skill and reeanble it it creates a new entry and the old ones still remains
Device list contains old entries. Every time a disable the amazon skill and reeanble it it creates a new entry and the old ones still remains
Spotify Legend
407 Views
2 replies
0 likes
Currently, upon logging in to my account from a new device, I receive an email containing a verification code that must be entered to complete the login process. While I understand the security purpose of this feature, I would like to disable it for ...
Currently, upon logging in to my account from a new device, I receive an email containing a verification code that must be entered to complete the login process. While I understand the security purpo...
Casual Listener
10573 Views
15 replies
5 likes
Plan: FreeCountry: United States My Question or IssueI’ve tried doing everything I can to find what email I used for my Spotify account on my PS5 and I can’t find it. I can find the email I used for my PS5 but for some reason it’s not the same email ...
Plan: Free Country: United States My Question or Issue I’ve tried doing everything I can to find what email I used for my Spotify account on my PS5 and I can’t find it. I can find ...
Spotify Star
804 Views
1 replies
0 likes
When I go to my profile, I can change my gender and date of birth, but I can’t change my country.
When I go to my profile, I can change my gender and date of birth, but I can’t change my country.
Moderator
206 Views
1 replies
0 likes
My Spotify account was automatically signed out, and i received an email saying it was reset due to suspicious activity. the reset link they sent did not work, and when i press reset password on the site the new link also did not work. My browser say...
My Spotify account was automatically signed out, and i received an email saying it was reset due to suspicious activity. the reset link they sent did not work, and when i press reset password on the ...
Newbie
485 Views
2 replies
1 likes
