Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 299 Views
  • 0 replies
  • 6 likes
  • Security
  • 299 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 436240 Views
  • 971 replies
  • 108 likes
  • Account
  • 436240 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1193882 Views
  • 119 replies
  • 116 likes
  • Account
  • 1193882 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106353 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106353 Views
  • 70 replies
  • 11 likes

Superuser Contribution Reset my password link not working

PlanPremiumCountryPortugalDeviceAnyOperating SystemAny My Question or IssueI had to reset my password due to a problem evolving suspicious activity, but the link is not working, I have tried many devices and browsers, incognito mode and I applied for...

  • Newbie
  • Plan Premium Country Portugal Device Any Operating System Any   My Question or Issue I had to reset my password due to a problem evolving suspicious activity, but the link is not worki...
  • Yordan
  • Moderator
  • 454 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 454 Views
  • 1 replies
  • 0 likes

Changing country from UK to US

PremiumCountryUSADeviceiPhone 15 My Question or IssueI recently moved from the Uk to the Us and I’m trying to update my payment method to my new US card however I need to change the country on my account but no matter what I try it doesn’t change…

  • Visitor
  •   Premium Country USA Device iPhone 15   My Question or Issue I recently moved from the Uk to the Us and I’m trying to update my payment method to my new US card however I need to c...
  • Maxim
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
  • 254 Views
  • 1 replies
  • 0 likes

Can't forget a device

Hi, For some reason I can't log out of my ex-girlfriend's device. I logged on to her "Echo" when I was at her house a while ago, and now we are constantly in tug-of-war battles over music. I first tried "Forgetting" the device from the android mobile...

  • Casual Listener
  • Hi,   For some reason I can't log out of my ex-girlfriend's device.  I logged on to her "Echo" when I was at her house a while ago, and now we are constantly in tug-of-war battles over mu...
  • danielam_c
  • Newbie
  • 526 Views
  • 1 replies
  • 0 likes
  • 526 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution LOGIN ERROR

I WANTED TO ACCESS THE WEB PLAYER ON MY PC. BUT WHEN I TRIED TO LOGIN, IT SHOWED AN ERROR THAT "SOMETHING WENT WRONG, TRY TO RELOAD THE PAGE" I RELOADED IT MANY TIMES. BUT IT DIDNT WORK. I CLEARED ALL CACHE, SITE DATA, BROWSING HISTORY, EVEN USED OHT...

  • Regular
  • I WANTED TO ACCESS THE WEB PLAYER ON MY PC. BUT WHEN I TRIED TO LOGIN, IT SHOWED AN ERROR THAT "SOMETHING WENT WRONG, TRY TO RELOAD THE PAGE" I RELOADED IT MANY TIMES. BUT IT DIDNT WORK. I CLEARED AL...
  • tompedro11
  • Visitor
  • 3959 Views
  • 15 replies
  • 0 likes
  • Account
    Other
  • 3959 Views
  • 15 replies
  • 0 likes

Superuser Contribution Não encontro um e-mail na visão geral da minha conta

Me cadastrei usando Facebook e gostaria de fazer login com e-mail e senha, mas não consigo seguir o passo a passo pois não encontro um e-mail na visão geral da minha conta como orientado

  • Visitor
  • Me cadastrei usando Facebook e gostaria de fazer login com e-mail e senha, mas não consigo seguir o passo a passo pois não encontro um e-mail na visão geral da minha conta como orientado
  • Elena
  • Moderator
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't listen to podcast or see the Canvas

Plan Premium For Student Country Venezuela Device Xiaomi Mi A3 and PC Operating System Android 12 and Windows 11 My Question or Issue Basically what the title says. I can't find or list to any podcast on Spotify or even see any Canvas (video on a son...

  • Newbie
  •   Plan   Premium For Student    Country   Venezuela    Device   Xiaomi Mi A3 and PC   Operating System   Android 12 and Windows 11 &n...
  • Elena
  • Moderator
  • 596 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 596 Views
  • 1 replies
  • 1 likes

Superuser Contribution Login problem

Hi, I can't login to Spotify. I'm sure that my pasword was correct but because it's not working, I selected that I forgot my pasword. Unfortunately I don't receive a mail to change my pasword. Tried many times. Can someone help please?

  • Visitor
  • Hi, I can't login to Spotify. I'm sure that my pasword was correct but because it's not working, I selected that I forgot my pasword. Unfortunately I don't receive a mail to change my pasword. Tried ...
  • Elena
  • Moderator
  • 299 Views
  • 1 replies
  • 0 likes
  • Login
  • 299 Views
  • 1 replies
  • 0 likes

Re: Payment charged but Spotify is still not premium

Please am a new user I just paid they debited me but am still not on premium

  • Visitor
  • Please am a new user I just paid they debited me but am still not on premium
  • CptTrinity
  • Casual Listener
  • 257 Views
  • 2 replies
  • 0 likes
  • 257 Views
  • 2 replies
  • 0 likes

can't change my spotify region, I am in different country

My account region is Greece, but I am in Egypt. Is this due to the fact that the last payment happened in Greece or is it that my facebook is greek?

  • Visitor
  • My account region is Greece, but I am in Egypt. Is this due to the fact that the last payment happened in Greece or is it that my facebook is greek?
  • Maxim
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Change country and card.

I have moved to Sweden from Norway and my old card issued from Norway has expired. The payment couldn´t be handled. I got an e-mail saying that I need to update the payment method /card. But I can´t change to a card issued in Sweden while my country ...

  • Visitor
  • I have moved to Sweden from Norway and my old card issued from Norway has expired. The payment couldn´t be handled. I got an e-mail saying that I need to update the payment method /card. But I can´t ...
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Account
  • 202 Views
  • 1 replies
  • 0 likes

Can't edit the profile

My Question or Issue Can't edit the profile on the website, "Oops! Something went wrong, please try again." error all the time.

  • Casual Listener
  •   My Question or Issue   Can't edit the profile on the website, "Oops! Something went wrong, please try again." error all the time.
  • Maxim
  • Spotify Star
  • 199 Views
  • 1 replies
  • 2 likes
  • Account
  • 199 Views
  • 1 replies
  • 2 likes

Superuser Contribution COBRO DOBLE

Hola buenos días!!Estoy detectando un cobro doble de este mes de OCTUBRE 2023 en mi tarjeta de débito!!El cobro siempre se realiza de manera automática, yo no realice ningún movimiento diferente en los métodos de pago...Espero se de la solución perti...

  • Visitor
  • Hola buenos días!! Estoy detectando un cobro doble de este mes de OCTUBRE 2023 en mi tarjeta de débito!! El cobro siempre se realiza de manera automática, yo no realice ningún movimiento diferente ...
  • OscarDC
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Solved!! Same address but different network?

PlanPremiumCountryUK My young nephew lives at the same physical address as me (the premium account holder) but uses a different wifi network from mine. Can I still add him as a member of my family plan without it being flagged as potentially a differ...

  • Regular
  •   Plan Premium Country UK   My young nephew lives at the same physical address as me (the premium account holder) but uses a different wifi network from mine. Can I still add him as a...
  • Maxim
  • Spotify Star
  • 311 Views
  • 5 replies
  • 0 likes
  • Account
  • 311 Views
  • 5 replies
  • 0 likes

Free spotify ad running with my account and email

I have been receiving a lot of login attempts email from spotify. After contacting them they told me that there is a ad-based free account based on my email address. I use my account too. How to I shut down the ad.

  • Visitor
  • I have been receiving a lot of login attempts email from spotify. After contacting them they told me that there is a ad-based free account based on my email address. I use my account too. How to I sh...
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Apparently I have a free account but I am paying £10.99 monthly. Why?

When I look at my account page it lists it as free and yet £10.99 is coming out of my bank account every month. Trying to find out why.

  • Visitor
  • When I look at my account page it lists it as free and yet £10.99 is coming out of my bank account every month. Trying to find out why.
  • Zach-chan
  • Regular
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution how the streams count for a song in different languages?

I have a question: if I released an English song, then i did a Spanish version of the same song, and each version have a different ISRC?Will the streams of both versions (English and Spanish) be merged together?cuz as far as i know the same song in d...

  • Newbie
  •   I have a question: if I released an English song, then i did a Spanish version of the same song, and each version have a different ISRC? Will the streams of both versions (English and Spanis...
  • iamred
  • Newbie
  • 1140 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 1140 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cannot login via Google or reset password with my e-mail

PlanFreeCountryUkraineDevice(PC, laptop)Operating System(Windows 10) My Question or IssueSince around ~15th of September I cannot login, reset or login via my google account. Reset mail with link doesn't just go through. I've tried at least a dozen o...

  • Casual Listener
  • Plan Free Country Ukraine Device (PC, laptop) Operating System (Windows 10)   My Question or Issue Since around ~15th of September I cannot login, reset or login via my google account....
  • Lyubka
  • Moderator
  • 750 Views
  • 6 replies
  • 1 likes
  • Account
    Login
  • 750 Views
  • 6 replies
  • 1 likes