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Unable to change current account email to another deleted account email

Unable to change current account email to another deleted account email

  1. Plan

Free/Premium

Country

India

My Question or Issue

I am unable to change my current account's email address to that of another old deleted account.I have deleted another account of mine which had an email address which I wish to use in my current account.It has been more than a week that I deleted that account.Yet when I try to change the email address of current account to the other one it shows the deleted account email in still in use.So I tried to reopen the deleted account email address account via forgot password option but it shows the opposite that the email isn't linked to any Spotify accounts.

Please Resolve this issue.

Thanking you in anticipation

 

Reply
3 Replies

Hey there @mranonymod

 

Welcome to the Community and thanks for reaching out about this.

 

Once you've closed your Spotify account, your data stays stored for up to 14 days for legal and security purposes, after that it is completely cleared from the system.

 

In this case, we suggest that you wait another week to try again. 

 

If you have any questions, just let us know.

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Reading your response above.
Are you saying that email address cannot be changed?
And in order to change email address, I will have to close the existing account and wait for 14 days later to create a new account with a new email address?

Hey @springsnuff,

 

Welcome to the Community and thank you for joining the conversation.

 

Just to clarify things a bit, there's no need to delete your current account. What @Eni means is that if you want to use an email of an account you've deleted already, you'll need to wait 14 days until the email gets fully removed from the system so it can be used in your current account. 

However, if you don't want to wait those days, you can use a different email address and the change will be done immediately. Make sure that the new email you'll use is not linked to another Spotify account to avoid any issues.

 

Hope this helps. If you've any additional questions, don't hesitate to ask.

OscarDCModerator
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