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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1856 Views
  • 0 replies
  • 8 likes
  • Security
  • 1856 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • cmill9704
  • Casual Listener
  • 448991 Views
  • 972 replies
  • 109 likes
  • Account
  • 448991 Views
  • 972 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199759 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199759 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108809 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108809 Views
  • 72 replies
  • 11 likes

Superuser Contribution can't find my artist profile in search bar

Hi,I can't find my artist page when i search for my artist name in the search bar (JAN-JAN). I'm a new user and have an upcoming release (already uploaded to Spotify but not yet released). Please help! JAN-JANBasic subscripionIsraelWindows 10,etc.)

  • Newbie
  • Hi, I can't find my artist page when i search for my artist name in the search bar (JAN-JAN). I'm a new user and have an upcoming release (already uploaded to Spotify but not yet released). Please h...
  • Alex
  • Spotify Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't access my profile

When using the app with my cell, I can't access user's profiles including my one, when doing so the app crashes.I tried to reinstall the app, and it didn't help.

  • Regular
  • When using the app with my cell, I can't access user's profiles including my one, when doing so the app crashes. I tried to reinstall the app, and it didn't help.
  • MihailY
  • Moderator
  • 1794 Views
  • 10 replies
  • 0 likes
  • 1794 Views
  • 10 replies
  • 0 likes

Can't join Premiun Duo

I had payment issues and I accidentally signed up with new account (forgot that I had signed up earlier with Facebook) and sent new Duo request to my boyfriend. Now I can't invite him back to old Duo account. Can we do anything or does he really have...

  • Newbie
  • I had payment issues and I accidentally signed up with new account (forgot that I had signed up earlier with Facebook) and sent new Duo request to my boyfriend. Now I can't invite him back to old Duo...
  • Luan
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 217 Views
  • 1 replies
  • 0 likes

Same account 2 different smartphone

I tried to use my account on my second smartphone but doesnt work, even if i click on a playlist of spotify the message that I read is "this playlist is empty, come back on the homepage"Is it possible to use my account on my business smartphone? I do...

  • Casual Listener
  • I tried to use my account on my second smartphone but doesnt work, even if i click on a playlist of spotify the message that I read is "this playlist is empty, come back on the homepage" Is it possi...
  • Luan
  • Spotify Star
  • 274 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 274 Views
  • 3 replies
  • 0 likes

Superuser Contribution Where is the setting to turn video podcasts off please?

Hello, I have a family subscription, I have looked high and low, searched far and wide and yet I cannot find the button to turn off video podcasts. I'm not against video podcasts generally speaking, but we only allow them on the family TV where the c...

  • Regular
  • Hello,    I have a family subscription, I have looked high and low, searched far and wide and yet I cannot find the button to turn off video podcasts.    I'm not against video...
  • AlejaR
  • Moderator
  • 336 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 336 Views
  • 3 replies
  • 1 likes

Issues with Premium Account

The username on my premium account is a 10-digit number instead of my email address. Is there a way to correct this? PlanPremiumCountryUSADevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • The username on my premium account is a 10-digit number instead of my email address. Is there a way to correct this?   Plan Premium Country USA Device   Operating System (iOS 10, A...
  • JBayudz
  • Composer
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 213 Views
  • 1 replies
  • 0 likes

Account creation by mistake

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have set up a Premium account using gmail on my computer and with chosen name. However, I ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Maxim
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
  • 234 Views
  • 1 replies
  • 0 likes

How to dox someone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Since this just happened to me, be aware that it's very easy to dox someone's account, just ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • 2681 Views
  • 0 replies
  • 0 likes
  • Account
  • 2681 Views
  • 0 replies
  • 0 likes

Incorrect billing

I have a student premium account but didn’t get an email about needing to renew my eligibility and am getting billed at full price this month. I just redid my eligibility today and it went through successfully and the billing is still showing as pend...

  • Visitor
  • I have a student premium account but didn’t get an email about needing to renew my eligibility and am getting billed at full price this month. I just redid my eligibility today and it went through su...
  • Luan
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 208 Views
  • 1 replies
  • 0 likes

Song missing from Spotify

Hey, I recently noticed one of my favorite songs is missing from Spotify. I am referring to In a Sweater Poorly Knit, by mewithoutYou. I reached out to the band, but they say they don't control the digital rights, so I am reaching out here, I would r...

  • Casual Listener
  • Hey,   I recently noticed one of my favorite songs is missing from Spotify. I am referring to In a Sweater Poorly Knit, by mewithoutYou. I reached out to the band, but they say they don't cont...
  • Billy-J
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • Other
  • 219 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problemas con las descargas

Se me salen las descargas, me sale que ya supere el límite de 3 dispositivos, pero no tengo mi cuenta en más de 3 dispositivos, no se cual puede ser el problema. Ojalá puedan ayudarme porfavor

  • Casual Listener
  • Se me salen las descargas, me sale que ya supere el límite de 3 dispositivos, pero no tengo mi cuenta en más de 3 dispositivos, no se cual puede ser el problema. Ojalá puedan ayudarme porfavor
  • Dian
  • Spotify Legend
  • 7292 Views
  • 12 replies
  • 0 likes
  • Other
  • 7292 Views
  • 12 replies
  • 0 likes

Superuser Contribution Shazam

I clicked on "revoke Access" to the Shazam app by mistake. How do I get it back? Cannot get Spotify to show on my Shazam app even though am a premium account

  • Casual Listener
  • I clicked on "revoke Access" to the Shazam app by mistake. How do I get it back? Cannot get Spotify to show on my Shazam app even though am a premium account
  • Magicdedek
  • Casual Listener
  • 541 Views
  • 5 replies
  • 0 likes
  • 541 Views
  • 5 replies
  • 0 likes

Hiring Manager?

Greetings, I am a student applying for an internship in data science in New York, and I am wondering who the hiring manager is for interns so that I may address my cover letter to them directly! Regards,Ben Ingham

  • Newbie
  • Greetings,   I am a student applying for an internship in data science in New York, and I am wondering who the hiring manager is for interns so that I may address my cover letter to them direc...
  • Kay0310
  • Casual Listener
  • 6607 Views
  • 3 replies
  • 0 likes
  • 6607 Views
  • 3 replies
  • 0 likes

Spotify won't reconnect to Facebook

A couple years ago I disconnected my spotify from facebook, now I'm trying to reconnect it and after several logins through the friends activity tab in the desktop app, it just attempts to load an empty friends list until i click out of the tab. Spot...

  • Visitor
  • A couple years ago I disconnected my spotify from facebook, now I'm trying to reconnect it and after several logins through the friends activity tab in the desktop app, it just attempts to load an em...
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Spotify duo : can't listen to 2 different playlists!

Hello all, I am sorry I am french and not always so good in english. We have a duo membership and my partner can't change to another music on his phone without it changing on my phone!! Can someone help me please? Thank you!

  • Casual Listener
  • Hello all,  I am sorry I am french and not always so good in english. We have a duo membership and my partner can't change to another music on his phone without it changing on my phone!! Can so...
  • Luan
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

How to I start fresh?

I have finally decided to upgrade to Premium Family because I'm sick of having to share with my kids.However, I would REALLY love to start with a fresh slate, but instead, the kids and my husband are getting a clean start and I am still lumped with t...

  • Visitor
  • I have finally decided to upgrade to Premium Family because I'm sick of having to share with my kids. However, I would REALLY love to start with a fresh slate, but instead, the kids and my husband...
  • Maxim
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Pre-save abuse

I have gave my permission for the presave of a single song, but ever since i see every song released by freaking STMPD records saved in my playlist and added into my library. How do i disable this horrendous and annoying abuse?

  • Casual Listener
  • I have gave my permission for the presave of a single song, but ever since i see every song released by freaking STMPD records saved in my playlist and added into my library. How do i disable this ho...
  • Lyubka
  • Moderator
  • 10300 Views
  • 5 replies
  • 2 likes
  • Account
    Other
    Security
  • 10300 Views
  • 5 replies
  • 2 likes

Solved!!Superuser Contribution Unable to log in the spotify app

I'm not able to log into the spotify app even after entering the correct info (it works fine for the web browser version). It gets stuck on "Logging in" and after a while shows the error message "Something went wrong, please try again later". The lin...

  • Casual Listener
  • I'm not able to log into the spotify app even after entering the correct info (it works fine for the web browser version). It gets stuck on "Logging in" and after a while shows the error message "Som...
  • Lyubka
  • Moderator
  • 2673 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 2673 Views
  • 3 replies
  • 0 likes

Superuser Contribution Old playlists; no more live customer support?

It's been a couple years since I tried to get a live help chat going. Looks like they don't offer it anymore. That is a drag. I had an account. It got hacked or usurped by someone with my name. Can I get my old playlists back?

  • Visitor
  • It's been a couple years since I tried to get a live help chat going. Looks like they don't offer it anymore. That is a drag. I had an account. It got hacked or usurped by someone with my name. Can I...
  • OscarDC
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Age restriction

I'm a father of the child under 13 years old and wish to allow to use spotify. Is it possible? If yes - how (I do not wish to enter the wrong birthday in registration). I can approve such decision by electronic signature if needed. Thank You.

  • Newbie
  • I'm a father of the child under 13 years old and wish to allow to use spotify. Is it possible? If yes - how (I do not wish to enter the wrong birthday in registration). I can approve such decision by...
  • 31amxf4jw4eoin34cbii
  • Visitor
  • 20557 Views
  • 7 replies
  • 1 likes
  • Account
  • 20557 Views
  • 7 replies
  • 1 likes