Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280334 Views
  • 822 replies
  • 84 likes
  • Account
  • 280334 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133381 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133381 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75684 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75684 Views
  • 63 replies
  • 8 likes

Charged extra

PlanFree/PremiumCountryUnited StatesDeviceGoogle pixel 2XLOperating SystemANDROID My Question or Issue Charged an extra $41 on top of my $9.99... any reason for this I cannot find one in my agreement?

  • Visitor
  • Plan Free/Premium Country United States Device Google pixel 2XL Operating System ANDROID   My Question or Issue   Charged an extra $41 on top of my $9.99... any reason for this...
  • Billy-J
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 227 Views
  • 1 replies
  • 0 likes

Can't Change My Account's Email

Hi, When I go to: https://www.spotify.com/us/account/profile/ I can't update my email address. I created my account through Facebook and have since updated the email I use for my Facebook account. I also would like to change my username which right n...

  • Casual Listener
  • Hi,   When I go to:    https://www.spotify.com/us/account/profile/   I can't update my email address. I created my account through Facebook and have since updated the email ...
  • Billy-J
  • Spotify Star
  • 604 Views
  • 3 replies
  • 0 likes
  • Account
  • 604 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to login and change my password

PlanPremium on family plan Country DeviceiPhone 11Operating SystemiOS 13.6.1 My Question or IssueI went to play music on my phone today and I saw that I had been logged out of my account. Everything was completely fine yesterday and I had no problems...

  • Visitor
  •   Plan Premium on family plan  Country   Device iPhone 11 Operating System iOS 13.6.1   My Question or Issue I went to play music on my phone today and I saw that I had...
  • Ivan
  • Spotify Legend
  • 310 Views
  • 2 replies
  • 0 likes
  • 310 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't create a brand new free account

I have upgraded to a Family Plan and send my son an invitation. Immediate problem is that the link from the "invitation" email takes me to a login page. So problem one - what account do I login with? He doesn't have an account. So after digging aroun...

  • Regular
  • I have upgraded to a Family Plan and send my son an invitation. Immediate problem is that the link from the "invitation" email takes me to a login page. So problem one - what account do I login with?...
  • Mihail
  • Spotify Legend
  • 17701 Views
  • 11 replies
  • 2 likes
  • Account
  • 17701 Views
  • 11 replies
  • 2 likes

Superuser Contribution Premiumu iptal etmeme rağmen para çekmeye devam ediyor.

PlanFreeCountryTurkeyDeviceSamsung Galaxy S5Operating SystemAndroid 6.1 My Question or IssueMerhabalar, spotify üyeliğimden çift ödeme alındığını yaklaşık 5-6 ay önce öğrendim sıkıntı etmedim fakat daha sonra istediğim müziklerin olmadığını görünce i...

  • Newbie
  • Plan Free Country Turkey Device Samsung Galaxy S5 Operating System Android 6.1   My Question or Issue Merhabalar, spotify üyeliğimden çift ödeme alındığını yaklaşık 5-6 ay önce öğrendi...
  • Xenia
  • Moderator
  • 1441 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1441 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot log in

PlanPremiumCountry DevicePCOperating SystemWindows 10 My Question or IssueI cannot log into my account, though I know that my login information is correct. I get a message displaying "The username or password is incorrect (Error code: auth: 2)" I've ...

  • Visitor
  • Plan Premium Country   Device PC Operating System Windows 10   My Question or Issue I cannot log into my account, though I know that my login information is correct. I get a messa...
  • Ivan
  • Spotify Legend
  • 363 Views
  • 2 replies
  • 0 likes
  • 363 Views
  • 2 replies
  • 0 likes

Superuser Contribution 2 accounts one email adress

HiI have a problem, because I made (not on purpose) two accounts on the same email address. I didn't know it was possible. My problem is one of the account is Spotify free and the second one which I use all the time is Spotify premium. Sometimes I lo...

  • Visitor
  • Hi I have  a problem, because I made (not on purpose) two accounts on the same email address. I didn't  know it was possible. My problem is one of the account is Spotify free and the secon...
  • Alex
  • Moderator
  • 530 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 530 Views
  • 3 replies
  • 0 likes

My Parent's Spotify Plays and Likes are appearing on my account

PlanMums: FreeMine: PremiumCountryEnglandDeviceMums: Huawei P9 LiteMine: Huawei Y6 2019 & Google Home MiniOperating SystemMums: UnknownMine: Android 9 My Question or IssueA week or so ago I was on the plane and noticed there were random songs in my l...

  • Visitor
  • Plan Mums: Free Mine: Premium Country England Device Mums: Huawei P9 Lite Mine: Huawei Y6 2019 & Google Home Mini Operating System Mums: Unknown Mine: Android 9   My Question or ...
  • Jose_M
  • Spotify Star
  • 438 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 438 Views
  • 1 replies
  • 0 likes

Van premium naar free account

Hallo! Sinds vanochtend ben ik ineens uitgelogd op mijn account (vannacht nog de hele nacht Spotify geluisterd) na het aanmelden ben ik van premium account naar een free account gegaan. Ook bestaat mijn gebruikersnaam uit cijfers en niet uit mijn gew...

  • Visitor
  • Hallo!   Sinds vanochtend ben ik ineens uitgelogd op mijn account (vannacht nog de hele nacht Spotify geluisterd) na het aanmelden ben ik van premium account naar een free account gegaan. Ook ...
  • OneByBoo
  • Community Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
  • 443 Views
  • 1 replies
  • 0 likes

Receipt for $9.90 SGD Charge for $10 in my bank statement

Going through my account for the year and I have receipts for $9.90 and Spotify is actually billing me $10 a month. Overcharging users an extra 10 cents a month adds up to a substantial amount of money if they overcharge everyone in Singapore and exp...

  • Visitor
  • Going through my account for the year and I have receipts for $9.90 and Spotify is actually billing me $10 a month. Overcharging users an extra 10 cents a month adds up to a substantial amount of mon...
  • OneByBoo
  • Community Legend
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes

I cannot change any account data

My Spotify account was created with Facebook one about 6 maybe 7 years ago, and I decided to delete it and only thing which can do is obviously change pass in app, avatar, username. Through this years security of this gmail acc rly worries me(got not...

Screenshot_2020-08-25-04-36-08.png
  • Visitor
  • My Spotify account was created with Facebook one about 6 maybe 7 years ago, and I decided to delete it and only thing which can do is obviously change pass in app, avatar, username. Through this year...
  • OneByBoo
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium

PlanPremiumCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid 10 My Question or IssueI've been enjoying spotify premium account on the android app and had made a payment for a year. However today i had to res...

  • Casual Listener
  • Plan Premium Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 10   My Question or Issue I've been enjoying spotify premium account on t...
  • nitishpai20
  • Casual Listener
  • 327 Views
  • 3 replies
  • 0 likes
  • 327 Views
  • 3 replies
  • 0 likes

Change username

Hello, i want to change my username as i just tried to register my account but got message that my email was already in use, so i restored the password because i thought forgot the account information, but it just someone used my email to sign up. Do...

  • Visitor
  • Hello, i want to change my username as i just tried to register my account but got message that my email was already in use, so i restored the password because i thought forgot the account informatio...
  • Joel-M
  • Composer
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify nickname is random numbers and letters

PlanPremium My Question or IssueHi, my Spotify username changed to random numbers and letters. I didn't do anything.I didn't wanted to change my username. Is my account hacked? How can I fix this?

  • Visitor
  • Plan Premium   My Question or Issue Hi, my Spotify username changed to random numbers and letters. I didn't do anything. I didn't wanted to change my username. Is my account hacked? How can...
  • Ivan
  • Spotify Legend
  • 378 Views
  • 2 replies
  • 0 likes
  • 378 Views
  • 2 replies
  • 0 likes

Edit Profile completely grayed out! Help!

As the title says, the edit profile portion is completely grayed out. I can't change my email, I can't change my password, I can't change my username, it's just grayed out. And no, I do not have Facebook and I do not want to link to Facebook. I just ...

  • Casual Listener
  • As the title says, the edit profile portion is completely grayed out. I can't change my email, I can't change my password, I can't change my username, it's just grayed out. And no, I do not have...
  • Jose_M
  • Spotify Star
  • 766 Views
  • 6 replies
  • 0 likes
  • Account
  • 766 Views
  • 6 replies
  • 0 likes

Account

I Changed my password and signed out of all devices but if they know my email can they use the sign in without password button?

  • Casual Listener
  • I Changed my password and signed out of all devices but if they know my email can they use the sign in without password button?    
  • Billy-J
  • Spotify Star
  • 241 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
  • 241 Views
  • 3 replies
  • 0 likes

Password change

Premium Estonia Sony Xperia Android------Hello! Hope all having a great day. The issue is I cannot access my account. It says password/username is incorrect. I try to reset my password with my current email (which I have used to get in here as well) ...

  • Casual Listener
  •     Premium   Estonia    Sony Xperia    Android ------ Hello!    Hope all having a great day.    The issue is I cannot access my a...
  • Billy-J
  • Spotify Star
  • 255 Views
  • 3 replies
  • 0 likes
  • 255 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't delete my account because email doesn't work.

My old email isn't activated anymore, so I can't receive any confirmation emails. I made a new account and I am trying to sign up for the student account, but my name and school is linked to my old account. I tried to delete my old account, but in or...

  • Casual Listener
  • My old email isn't activated anymore, so I can't receive any confirmation emails. I made a new account and I am trying to sign up for the student account, but my name and school is linked to my old a...
  • TommyBoyx014
  • Casual Listener
  • 580 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 580 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't update creditcard details

Hi, I have a new creditcard but seem unable to update it's details in my spotify account. In my account setting under my subsciption plan, it says update. When i click on that I get this: How can I fix this? PlanFree/PremiumCountry Thanks.Joost

JLBOB_0-1598182044915.png
  • Visitor
  • Hi, I have a new creditcard but seem unable to update it's details in my spotify account. In my account setting under my subsciption plan, it says update. When i click on that I get this: &nbs...
  • Ivan
  • Spotify Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Collaborative album problem

I have a group that is 3 individual artists, with their own Spotify profiles, my question is, is there any way that if we go by our group name, the album will appear on our own individual pages as well as the group page? I tried to use the group name...

  • Gig Goer
  • I have a group that is 3 individual artists, with their own Spotify profiles, my question is, is there any way that if we go by our group name, the album will appear on our own individual pages as we...
  • Emilia_8
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes