Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Premium
Country
Malta
Device
PC
Operating System
Win11
My Question or Issue
Hi !
My GF recently moved from UAE to Malta.
I'm trying to add her to my Family Plan, but despite her living under the same roof as me, it keeps saying that she's from another country.
She edited her profile and set her country as Malta, but despite of this, still the same issue.
Can you let us know what we should do please ?
Solved! Go to Solution.
Hey @SebFromMalta ,
Thanks for coming to the Community.
I'd recommend double-checking if both accounts (yours and hers) have actually set the country setting to Malta. This can be done at https://www.spotify.com/account/profile/.
There shouldn't be any error messages if that's the case. If you are continuing to see an error message, please share the exact error message 🙂
Let me know how it goes.
Hey @SebFromMalta ,
Thanks for coming to the Community.
I'd recommend double-checking if both accounts (yours and hers) have actually set the country setting to Malta. This can be done at https://www.spotify.com/account/profile/.
There shouldn't be any error messages if that's the case. If you are continuing to see an error message, please share the exact error message 🙂
Let me know how it goes.
Hi,
Thank you both for your answers. Indeed, I still had my old country of residence in my profile and not the actual one, that was causing the issue. All solved now, thanks for your quick support !
Hey @SebFromMalta ,
Thanks for getting back.
Glad to hear it's working now 🙂
Hi there! My partner and I are having the same issue, except she is unable to change her Spotify Profile from Canada (where she is from) to the United States (where she has moved). Any help would be appreciated!
Hey @amanagrawal ,
To ensure that we can offer you the best help that we can, could you please create your own thread? Doing so is easy. Simply select the appropriate board here, and then select “Start a Topic.”
Thank you very much!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…